Wonderful store, amazing customer service. Went in a few times to service a guitar, always a great…read moreexperience.

Very friendly. Very helpful and very reasonably priced. A really noce experience. They even pointed…read moreout a very small bass when I told them my full size bass was difficult for me to handle.

Nice shop. Great selection of guitars. Knowledgeable staff. Good location right next to the Ventura…read moretheater.

These guys are great. Super nice and helpful. They set up my daughter's guitar for a reasonable…read moreprice.

I took my custom built, $10,000 acoustic Koa cutaway for minor surface repair and this guy did a…read morebotch job, I was horrified, it was worse when I went to pick it up. He handed me my guitar, I was speechless! I looked at him, , trurned around and left. He knew better that to even ask me to pay him. He might be good repairing amps, but I don't think he's really a "luthier", he's not even set up to do finish work.

Great guy, does an awesome job. Handed him a bass guitar and he got it set up exactly how I wanted…read moreit.

I have been a customer for 10 years. Not anymore. Placed an order and this store sent me used gear…read morein place of what I purchased being New gear. On top of that, the order was incorrect. I will no longer be shopping from guitar center ever again due to this store selling used gear at the price of New. never.

Good luck finding someone to help you. Every time I walk into the store I'm shocked that it's still…read morein business. It has to be online sales keeping this place alive. But for those of us who live in this town, it would be really nice to get some help when we walk in.

I love this little Ukulele shop. The owners are the best! Every time I pop in, I feel like they're…read morefamily. I'm definitely wanting to make friends with them, and learn all I can about Ukuleles and playing Ukuleles. I purchased my Tenor Uke from them and I love it so much. I started playing Ukulele last year, and purchased several from different shops. Park in the alley, behind the place, go through the big iron gate, and find them to your left, just past the hair salon. I need some time to go in and hang out. These people are great! P.S. Friendliest service ever. Highly recommend. Highly. Highly. Did I say "HIGHLY" recommend? Because genuinely I do. This is the place, if you want to learn about Ukuleles. This is their life. They're also part of the Ventura Ukesters, a group of people who love to play Ukulele in Ventura County and do performances around the county. I just love that.

Walked in without an appointment...the owner was having a lesson w a student....he couldn't have…read morebeen any nicer ...took time to explain all I was interested in and super fair prices... I am definitely going back to buy!!

They are out of business, After leaving messages every two months I decided to drive there and…read morefound out the hard way... I wish they would take their website down or note out of business till further notice... Don't bother leaving a message they will not get back to you...

I have read all the reviews...where everyone sounds like they really appreciated their experience…read morewith this business...which I was hoping to duplicate, however, despite my multiple messages via email & voicemail, I've heard nothing back in over 4 days...which perplexes me.

BUYER BEWARE!!! This place sells fake bullion coins. After speaking with other people it sounds…read morelike Old Towne has had this problem in the past and apparently don't do enough to confirm items are what they say they are. I don't know if they knew this coin was fake or not but if they're not confirming authenticity, how can you trust anything there? Just find yourself a reputable dealer and don't get burnt like I did. Just to be clear, this coin is silver plated copper.

They are honest and that's very important when it comes to getting a loan on your precious items…read more Very truly yours, Mr. Humphreys.

THE BEST! Right before a gig I broke a few strings on my guitar and ran straight to them for the…read morefirst time. The staff was so incredibly sweet and eager to help me. I wish I could've gotten their names. They probably fixed my guitar within 30-45 min and saved my life! Would recommend!

Tired of dealing with trash in Santa Barbara, specifically the weird upper state/uptown Santa…read moreBarbara people (like the sutter hospital case) that think they're above the law. Also dealing with children whose first or second year being employed and or running the store. So this Michael, curly haired man was telling me that they didn't have a book I wanted so I was going to resort to the normal route-buying it on Amazon and getting it shipped to my door the next day. But he insisted that he can get it transferred from another store and it'll be three days tops, he took my info down and said he'll give me a ring after it arrives. And I wanted to support local so I waited the old school way. After two weeks went by I didn't get a call or text so I decided to call them and this lady picks up and said yes they do have it. I came in the store and they didn't have it and he went off angry and screaming at me basically because I'm a dummy - 'like if you don't put a deposit down, you won't get it.' He was saying it all fast paced and clearly very annoyed of me. I mean what are they busy doing? All of the instruments I've touched are all dusty and ragged looking and most are made in china and doubled the price of online. He initially told me I didn't even need to put a deposit and now he's screaming at me and irritated at me and arguing back and forth with a customer. Unprofessional and milks the hourly doing nothing. I hope no one supports this outdated looking and made in china products store. If you want great customer service from all departments for music- go to Santa Maria, Oxnard or Westlake Village for The Guitar Center, they are super professional and they're actually rockstars that will keep you and/or your child inspired.

This is a great guitar store. I was visiting family in the area and I was going to play some…read moreguitar with my brother and nephew at a BBQ. So I went there to have new strings put on my Taylor. Johnny was very helpful and explained a lot on how to care for the neck while changing the strings. Then I spotted an Orange bass amp, so I couldn't resist and bought the amp also. Johnny did a great job with my acoustic Taylor and cleaned up the neck at stringing it. Thanks Johnny! Steve from Antelope, Ca.

I visited this place last week, nice set of guitars and very friendly. Prices seem very reasonable.read more

My OM 5 cutaway is an amazing sounding acoustic guitar. I've played it for over 10 years now…read more Bought it used - because I can't afford a new one. I'll be playing it the rest of my life. Sounds better every day.

I've owned some fine guitars in my day & this one easily takes the "cake" ... I was left with an…read moreimpression of caring communication & meticulous craftsmanship.