Wally at Wally World Music in Thousand Oaks, CA truly cares about customers and teaching great…read morelessons. He is a very friendly, caring, special and knowledgeable person.

I was coming to Thousand Oaks from Las Vegas to visit with family members. I was in need of a…read moreukulele setup. I phoned Wally the prior week to see if this was something they could take care of. He was so awesome and told me to bring the uke with me. The setup was perfect as I knew the saddle and nut needed some help for correct intonation, also adding a low G string. The service was superfast and much less expensive than I thought it would be. I am so pleased that I found Wally and would highly recommend his services to anyone. Thank You

It's such a great place. I've been going there for years for guitar strings and, more recently, for…read morea major repair of my late mother's vintage classical guitar. They did such a great job, and they have the most lovely staff there (I mean ALL of them), but I had a special interaction with Ben, who helped me out and found me a used guitar case for a good price (which I needed desperately). I highly recommend this store. It's the kind of service you just don't get anymore. Everyone there really cares. Go there before any other big box stores. You'll thank me later.

My son and I have been visiting this store for some time now, and always enjoy every trip we take…read morehere! It's a bit of a hike for us, but the selection is fantastic and the pricing is very competitive, so the drive is totally worth it for us. We have bought a number acoustic and electric guitars, as well as, a bunch of other gear here, and appreciate all the help that John and his staff have given us along the way!

Everyone I've spoke to in the local area said this place was awful and too start away. My normal…read moresupplier was out of stock, so I bit my tongue and called Nick Rail to get a pad for my saxophone. The person I spoke to said to come on in and speak to the repair tech in half hour cause they were on lunch. I stopped by the next day to get the pad and was told they wont sell the pad and Id have to pay for them to do the repair. What a waste of time. Id definitely recommend going anywhere belt here for your musical instrument needs.

Well I didn't go there but they brought me my Viola in perfect shape and gave me everything I paid…read morefor. This is great for renting instruments! Totally recommend for students looking to try an instrument or something.

Mike did a great job on my Gibson SG that wasn't staying in tune due to nut issues. I had someone…read moreelse install the nut but they left it cut way too tight and the strings were binding horribly. Mike knew exactly what it needed and now it stays it tune better than I thought possible. Very reasonably priced. I plan on bringing him another guitar to setup. No more having to drive to LA to get guitar work done.

My son has an acoustic guitar that needed a string repair. I called several places and Mike was…read moreone of two that called me back. He was quick, efficient and fair. I would defintely recommend him to anyone looking for guitar repair!

I was referred to Mory by my sons middle school teacher (who was a student of Morys)…read more I first went to Mory for a simple saxophone inspection. (I've been back several times since). From the very first moment I met him when he opened the door I immediately felt how amazing he is. There's just something about him thats impossible to describe, but you just know he's has a genuinely good soul. Mory is friendly, welcoming, patient, detail oriented and extremely knowledgeable. Mory's repair skills are unmatched, he is a literal instrument wizard. On top of that his pricing is very reasonable. I would highly recommend Mory for any woodwind or brass instrument needs you may have, you absolutely wont regret it!

Mory is amazing repair man. Good turnaround time. Fair prices and talented saxophonist!read more

Very well experienced and knowledgeable about trumpet repairs. Hard to come by someone who is…read morehonest, quick to service without compromising quality of repairs while being very affordable.

I bought a used sax and Patrick checked it out for me. It needed a few things done. He was quick…read moreand a fair price. I would highly recommend!

I bought one of their used drum sets and it seemed like a solid price. It was a nice maple Gretsh…read moreCatalina 6 piece kit with a nice amber finish. The set was in great condition and I have not had any complains about it since. I slapped on some new drum heads and love the tone. Overall I would return again they had other used sets at reasonable prices.

Ordered the Sawtooth Heritage Tuscan guitar online. When it arrived, the G, B, and E tuning pegs…read morewere broken making it such that you could not tune the guitar. I took it to the store today and Robbie took an entire set of tuning pegs off a broken headstock and replaced the three tuners. Considering the circumstances, I applaud Robbie for his assistance and professionalism. Now, the bad. I called multiple times and sent an email hoping to resolve this problem without having to go to their physical store location (this is why I ordered online). Unable to speak with anyone, I felt it necessary to to go to their physical location. I asked Robbie if there was some way he could compensate me for my time and trouble. He declined saying that he could not authorize any compensation. My expectation would have been a free t-shirt, or maybe a set of strings, perhaps a few guitar picks, a discount on a future purchase - a small item of nominal value to their organization to keep a customer happy. Meh, it didn't happen. Probably won't do business here again. Oh, as an aside, this store is not open Saturday or Sunday...that makes it difficult for me to make it to this location during the week with traffic and where I work. I left work early to get to their location today.

Derick and Brian are both just amazing people. I recently had a guitar stolen from me, and both…read morethese guys played a part in me getting it back.... Hassle free. I highly recommend them to any and all guitar players, there shop is beautiful and you don't find that level of integrity very much anymore.. Both these guys are fantastic..

I purchased a Collings OM1AV SSSB from them recently. They are outstanding. They were…read moreexceptional. Dustin and I probably exchanged 30 messages. He agreed to let me upgrade to second day air because of the extreme cold weather, let me make the decision on exactly when to ship. When the guitar arrived it was exactly as described and I am extremely pleased with the purchased. It was packaged above and beyond any I have ever seen. This purchase couldn't have been any better. When and if I purchase an additional guitar, I hope they have what I am looking for...

Was out of ideas for my Marshall valvestate amp and Edward was able to get it working again at an…read moreaffordable price and reasonable time frame. Highly recommended!

I have a 1968 Fender Stratocaster and the tremol bar snapped off. Ed fixed it perfectly. He did it…read morequickly and for a fair price!

Wonderful staff I wish they can come work for me Repairing windshields but they have way better gig…read moretalking shop and education customers on guitars . They let me play this amazing Martin D35 which louder then a oringal d35 the bracing is different I never knew I own Martin d35 and didn't even knew they made louder version but when u go to this shop they have martins I've never heard of and Santa Cruz if you are lucky . Santa Cruz by far is the best guitar maker for those getting in to guitar don't worry you don't need one yet

awesome guitar shop with friendly owner/staff. Lots of vintage acoustic and electric guitars in…read morestock. if you love guitars you must go here. plenty of parking in the shopping center.