Ordered the Sawtooth Heritage Tuscan guitar online. When it arrived, the G, B, and E tuning pegs…read morewere broken making it such that you could not tune the guitar. I took it to the store today and Robbie took an entire set of tuning pegs off a broken headstock and replaced the three tuners. Considering the circumstances, I applaud Robbie for his assistance and professionalism. Now, the bad. I called multiple times and sent an email hoping to resolve this problem without having to go to their physical store location (this is why I ordered online). Unable to speak with anyone, I felt it necessary to to go to their physical location. I asked Robbie if there was some way he could compensate me for my time and trouble. He declined saying that he could not authorize any compensation. My expectation would have been a free t-shirt, or maybe a set of strings, perhaps a few guitar picks, a discount on a future purchase - a small item of nominal value to their organization to keep a customer happy. Meh, it didn't happen. Probably won't do business here again. Oh, as an aside, this store is not open Saturday or Sunday...that makes it difficult for me to make it to this location during the week with traffic and where I work. I left work early to get to their location today.

I bought one of their used drum sets and it seemed like a solid price. It was a nice maple Gretsh…read moreCatalina 6 piece kit with a nice amber finish. The set was in great condition and I have not had any complains about it since. I slapped on some new drum heads and love the tone. Overall I would return again they had other used sets at reasonable prices.

Guy with the Hawaiian shirt and glasses was the best. Everyone is super nice way better than guitar…read morecenter.

Wally at Wally World Music in Thousand Oaks, CA truly cares about customers and teaching great…read morelessons. He is a very friendly, caring, special and knowledgeable person.

Love this place! Bought a Gibson ES Supreme here that I really love. Been back many times for other…read morestuff as well. John is an awesome guy, super patient and knowledgeable. Honorable group of folks here.

It's such a great place. I've been going there for years for guitar strings and, more recently, for…read morea major repair of my late mother's vintage classical guitar. They did such a great job, and they have the most lovely staff there (I mean ALL of them), but I had a special interaction with Ben, who helped me out and found me a used guitar case for a good price (which I needed desperately). I highly recommend this store. It's the kind of service you just don't get anymore. Everyone there really cares. Go there before any other big box stores. You'll thank me later.

Ed fixed up my old Stratocaster, new strings, a good overall cleaning and the intonation set right…read morefor the first time in ages. Fixed up a couple of other issues including locking up the tremolo bridge; now I am one happy camper. Well played Ed!

Edward is so great. Fast turnaround, excellent work on my 1968 Silvertone 1483 amplifier,…read morereasonable rates. Can't recommend him enough.

Derick and Brian are both just amazing people. I recently had a guitar stolen from me, and both…read morethese guys played a part in me getting it back.... Hassle free. I highly recommend them to any and all guitar players, there shop is beautiful and you don't find that level of integrity very much anymore.. Both these guys are fantastic..

Lovie's agreed to refund the money I had to pay a local shop to make the guitar playable, and all…read moreis well now. Communication improved greatly along the course of the incident, and I appreciate their making things right.

I visited this place last week, nice set of guitars and very friendly. Prices seem very reasonable.read more

Great to have a local music shop I have purchased several…read moreitems over the last few years. Friendly service.

I was really bummed when Chris Jensen passed away and venerable Jensen's Music closed after being…read morethere forever. He was such a nice guy. So yesterday when I wanted to play La Bamba on my equally venerable guitar, one of the strings popped. So I reluctantly had to find a new source of replacement strings. I'm happy to report that Nick Rail abundantly filled the bill. Nice helpful staff, prices that don't drive you to the internet, and a store filled not just with guitars, but also keyboards, drums, and horns. School band members rent and shop here, too. All In all a good experience. They've been there 40 years, and this was my belated first visit. Does anyone else remember the Bonnie Langley Music Store in downtown Santa Barbara?

Tired of dealing with trash in Santa Barbara, specifically the weird upper state/uptown Santa…read moreBarbara people (like the sutter hospital case) that think they're above the law. Also dealing with children whose first or second year being employed and or running the store. So this Michael, curly haired man was telling me that they didn't have a book I wanted so I was going to resort to the normal route-buying it on Amazon and getting it shipped to my door the next day. But he insisted that he can get it transferred from another store and it'll be three days tops, he took my info down and said he'll give me a ring after it arrives. And I wanted to support local so I waited the old school way. After two weeks went by I didn't get a call or text so I decided to call them and this lady picks up and said yes they do have it. I came in the store and they didn't have it and he went off angry and screaming at me basically because I'm a dummy - 'like if you don't put a deposit down, you won't get it.' He was saying it all fast paced and clearly very annoyed of me. I mean what are they busy doing? All of the instruments I've touched are all dusty and ragged looking and most are made in china and doubled the price of online. He initially told me I didn't even need to put a deposit and now he's screaming at me and irritated at me and arguing back and forth with a customer. Unprofessional and milks the hourly doing nothing. I hope no one supports this outdated looking and made in china products store. If you want great customer service from all departments for music- go to Santa Maria, Oxnard or Westlake Village for The Guitar Center, they are super professional and they're actually rockstars that will keep you and/or your child inspired.

rockin store no pun intended super large selection acoustic…read moreand electric guitars(lessons too) staff is versed in the intricacies of performance and maximizing your musical experience look for mr mike will and august for a thorough introduction and education in the land of guitars i go to enjoy the studio feel and musical embrace of the walls full of guitars to thousands of dollars $$$ collectors musicians novice are all spoiled at this shop if your lucky to meet the founder brad youll understand the ambiance and picture painted for those about to rock!! enzo review 3 pinkies and one diamond...... ciao

August at Malibu music was super friendly and helpful, had some excellent suggestions and I was…read moreable to find the 335 I've wanted for years!

Michael did a wonderful job tuning and bringing up to pitch my Steinway which hadn't been tuned for…read moreyears. He was great and his wife who handles his schedule was super nice and followed up the day of to confirm that Michael would be there when scheduled. Highly recommended!!! Thanks Michael!

Needed a good piano tune and called Michael's Piano Service. He spent a few hours on my baby grand,…read morea piano I've had for over 30 years, and has only had a handful of tuning since. This time, the piano had been moved around plenty and really needed a good tune. Michael was professional, polite, and an expert at his service. He was very knowledgeable about pianos, tuning and toning, and getting our piano up to par. He also educated us about better care of our piano. After a little over two hours, our piano sounded amazing! I truly recommend Michael's Piano Service for your piano needs!

You hear the voice of a true professional when listening to Lynn sing! To have her as a vocal…read moreteacher is an opportunity not to be missed! I was so fortunate to have found her as a teacher. Not only does she sing beautifully but she is equally talented in playing piano. I highly recommend her to anyone at any level. If having an event she would be a delight to watch her performances. She really can move a crowd with her talents and soul!

Lynn can get the singer out of anyone no matter what age or level you are. She will build your…read moreconfidence and give you the tools and technique to succeed as a singer, whether you are doing it just for fun or if you are doing it professionally or for an audition. If you're searching for voice lessons in the Thousand Oaks area you should book with Lynn, and even if you're not in the area then get a Skype or FaceTime lesson with her.