I am writing to formally report the unacceptable treatment I received from your facility during my…read morerecent attempt to be admitted as a residential patient for therapeutic care due to significant mobility challenges. Prior to contacting your facility, I confirmed with my healthcare provider that I was eligible for up to twenty (20) days of residential care. My primary care physician and healthcare provider fully cleared the admission, and the Director of Admissions at your facility acknowledged that all necessary information had been provided. However, after completing every required step, my admission was rejected by the facility's Administrator without explanation. Despite my request to speak directly with the Administrator, I was denied the professional courtesy of a response. At 83 years of age--and while experiencing severe, widespread pain--this lack of communication and disregard for my medical needs was deeply troubling. I consider this behavior to be unprofessional, unethical, and reflective of grossly substandard practices. As a result, I find it necessary to formally report this incident to ensure that others are not subjected to the same neglect. Wendell Johnson

BEWARE. DO NOT PLACE LOVED ONES HERE! My father was a…read moreresident here for over 6 years until he passed away. Neither administration nor social work put "care" over "business". Greenwich Woods had my "competent" father sign over Power of Attorney (from me) to an individual I did not know almost immediately. The following week, the facility petitioned the Greenwich Probate court to involuntarily conserve my father. If this happens to you - *bring your own attorney to the probate hearing*. My father had worked hard his whole life, owned a home and had savings. He died indigent, with this facility sucking every last penny out of him possible. There was ZERO communication with family. I am my father's next of kin and health care proxy. Greenwich Woods ignored my legal standing as Health Proxy. They did not make me aware he was hospitalized or had their medical staff at a probate hearing to put my father into hospice status. Between the wrongdoings of Greenwich Woods and the very crooked, abhorrent conduct by the probate court-appointed conservator, my family was robbed of the opportunity to say good bye to our father and his final wishes - contained in a deliberate living will created by an attorney - were not honored. The conservator posthumously declined an autopsy for my father, before his next of kin was called with news of his death. This decision made planned organ donation impossible and added salt to the wound of losing my father. Greenwich woods has no redeeming qualities to which I could even attribute one star. My father, who was bedridden, did not brush his teeth for all of the days and years he lived there. The nursing staff didn't help or insist he maintain personal hygiene. As a result, his teeth fell out. I could not be stronger in my recommendation to NOT send a loved one to this facility. Save your families, explore elsewhere.

Nurse was rude and impatient with my grandfather and mother and it was also understaff and it was…read moreway too hot in the rooms! I don't plan on going back!

I teach Zumba for seniors at the Osborn. I am presently teaching independent living. The residents…read moreare in incredible shape physically and mentally. The entire vibe there is upbeat. There is a strong sense of community and caring by both the staff towards the residents, and by the residents toward each other. There is always something interesting going on. I have had the opportunity to have lunch in the dining room. The food was extraordinary. Healthy and top quality. I have also taught 8n the Pavilion memory center wing of the Osborn. I have witnessed the lovely care and respect for the residents here too. The grounds are STUNNING. The interior is gorgeous and beautifully appointed. There is a distinct sense of grandeur at the Osborn. I have taught all over westchester for 20 years. Nothing compares to this magnificent place.

Excellent place which I highly recommend. My wife was treated well by all the nurses especially…read moreDonna.

Excellent care. My aunt has been here for years and is very happy. Loves the people and the staff.read more

My mother lived here for a few years. The conditions really deteriorated over the last year. The…read morefood was poor and the health department shut down common dining service for about two weeks. This was not the first time it happened but seems to be a recurring problem. There was some gastrointestinal aliment going through the residents and they wanted individuals to stay in their apartments or leave the build. Isolation like that is awful for senior citizens. Meals were delivered to units but arrived late and were of poor quality. The home health care agency that is part of this facility is poorly managed. Aides don't show up. There is no back up and residents that are old and frail don't have the resources to fend for themselves. When you are looking for a place to put your Mom, Dad etc. don't choose this one.

DON"T MOVE THERE!----My mom moved back to NY to be near family. When she first moved in to Atria…read moreRye Brook, the facility was well run, had a fully stocked cafe with snacks replenished throughout the day and a decent restaurant. Not anymore! The snacks are gone. The restaurant is awful and The Cafe only has awful coffee or lukewarm tea, no snacks. Every year the rent increased over 3% and the quality went downhill. At holiday times, they used to invite family members (for free) for dinners or lunches. Now the parties only include the residents, (maybe a desert only party for Halloween or Christmas). THere used to be family barbecues for the 4th of July & Labor Day. Those celebrations no longer include families. The windows in the apartments are all broken. They don't open. If they do, they won't close. Frequently the heat & a/c are broken. The infrastructure needs to be replaced. It was poorly designed and very cheaply built. The individual heat or a/c units in the apartments are VERY noisy & inefficient. My biggest complaint however, is the other component,ATRIA HOME CARE, which runs the optional home health agency in the building. Although it is very convenient to have this on-site agency, the quality of the care is questionable in many ways. The agency is understaffed and poorly run. Many of the aides are not well trained to deal with the personalities and problems of senior citizens. There is only one licensed nurse on staff, and no one is there at night. Absenteism is a problem and they don't have enough staff to cover the needs of the residents on a daily basis. THe billing system for Atria Home Care sends out fraudulent, inflated bills and doesn't check the accuracy of their own accounting. They use a phone system to track the charges for Atria Home Care. The system frequently overcharges for the service and if you don't check the bills line by line you could be overcharged thousands of dollars. NO ONE CARES. This agency needs to be reported to the Better Business Bureau in Westchester County. If money managers or insurance companies are paying these bills, without carefully checking the charges with the residents, I am sure the bills are frequently wrong. Atria Home Care is not an agency you want to hire to care for your loved ones. Stay away, they are not caring or nurturing, they are just a business in place to make money. Atria Rye Brook is a residence that costs a ton of money and barely delivers.

I have only been thru the facility and pricing. Cant say enough good things about Fraser Holt…read more Excellent knowledge about memory care. Excellent communication.

From the owner: You'll feel right at home at Brightview Tarrytown in New York. We're located in the heart of…read moreWestchester County just outside of New York City, so you can enjoy the city's fine arts, theaters, and other attractions while living near historic Tarrytown and White Plains. You'll enjoy our warm, caring environment offered in both our Memory Care and Assisted Living in White Plains, NY. It's a beautiful monthly rental and no large entrance fee community where you can relax and read a good book, catch up with friends over coffee or work out in our own exercise room, all while receiving the respectful and customized care you need and deserve.

My parents were determined to live in their big, old house as long as possible and they did, well…read moreinto their 90s. My mother's sudden illness and my father's ongoing decrease in mobility created the situation that they could no longer live in a multi story house independently. We were so fortunate that they had looked into Brightview on New Canaan a month or so before my mother's illness. Within two weeks of the decision to move, and a week after my mother's return from the hospital, they were moved into a bright and sunny 2 bedroom apartment at Brightview. It was an emotional roller coaster for them and it took a team approach by the rest of the family to get all the furniture and their belongings moved in. The staff at Brightview are incredible and make sure that my parents feel valued and are safe and happy. Michele was indispensable in making the transition as smooth as possible. While my parents miss their house and all the living that went on it for 57 years, they now call Brightview their home. They have been there about a month. On my recent visit, I took them around town on errands. Upon return to Brightview and entering their apartment each time, they're expressions were of familiarity and contentment. They were home. We highly recommend Brightview on New Canaan as a loving place to live.

Well appointed, well cleaned place with good food. Lately( august 2022) staffing is getting…read morestraightened out. Friendly caring staff and nice residents make for a very comfortable stay.

Having been to three different memory care places and finding them so disappointing, we were…read morethrilled to find that The Kensington stays true to its promise. My husband said he feels safe here and that they treat him so well. Instead of sitting around, he has activities all the time. The food and care is excellent and I have peace of mind that my loved one is in a good place.

Bitter disappointment! Definitely has changed over the past few years. Care for patients is almost…read morenegligible. Staff was fired several times for lack of care. Seem to care more about their bottom line than patients. Do not recommend at all!