My dad has recently been moved into The rehab portion of the facility. He had been hospitalized…read morewith Covid and moderate dementia. Covid has left him even weaker and more confused. It is very hard in a Covid world to know how people with dementia are doing - we have not been able to speak to myDad since he went to the hospital 2 weeks ago. We were unable to reach him by phone and reached out to the hospital administration. With 30 minutes, Evelyn had called me, addressed my concerns with the phone, looked for cards we had mailed, brought them to him, assisted him in opening them, talked to him about pictures in cards and finally assisted him in making a phone call to me. I know people usually review for very bad and less often for good but I wanted to acknowledge how the actions of one staff member made such a difference today. And if that is indicative of the entire staff, my Dad is fortunate to be there.

I still have ptsd from working in this place 16 years ago. Horribly run, unprofessional,and…read morerecreation director was crazy . Kama comes though-its being demolished.

Management at The Greens at Greenwich has changed recently, and our family experienced major…read moreproblems after that change. We moved our mom out of their care as soon as we could. For the amount families pay, the level of care is unacceptable. Providers were unavailable for extended periods, medical oversight felt inadequate, and there was a disturbing lack of compassion and understanding of how people with dementia should actually be treated. Rather than redirecting and supporting my mother, staff frequently corrected her. As her dementia progressed, she became increasingly shut down, and we felt there was very little concern for what was happening to her emotionally or physically. The facility was unable to manage the beginning of my mother's incontinence. She was left alone and confused during the day. Her belongings and bathroom repeatedly smelled of old urine. This was not a one-time accident. It became part of her living environment even after we repeatedly raised concerns. There is much more I could say, but I want to preserve my mother's dignity. Eventually, my mother was sent to the ER with an extremely full bladder. After I spent the day with her at the hospital and brought her back to The Greens, I expressed my frustration with what had happened. Stephanie then said that I had threatened her, involved the police, and banned me from visiting my mother. That experience was the final straw for our family. Memory care requires patience, dignity, compassion, appropriate medical oversight, and staff who understand dementia. In our experience, The Greens failed in too many of those areas. The facility needs a serious overhaul, both in its management and in the environment itself, which has seen very little meaningful updating. No family should have to fight this hard for basic care while also watching someone they love decline from dementia. What happened with our mother was completely unnecessary, and I would never want another family to go through it.

From the owner: The Greens At Greenwich offers senior living in a vibrant community setting. Situated in Greenwich,…read moreConnecticut, this assisted living, memory care and dementia care facility provides residents with the care and support they need to thrive in a comfortable and engaging environment.

Absolutely the worst place on earth. The staff could care less about the residents. The Osborn kept…read moretelling me it was difficult parents - but the we moved them and never had a single complaint. The only thing they are "experts" in is neglect.

Huge campus with beautiful gardens, walking paths, wonderful coastal location. There are tons of…read morethings to do, including an indoor swimming pool, fitness classes, live music concerts, and more. The care we get as residents is exceptional, full nursing care, memory support, and home care. There are also flexible payment plans including 100% refundable entrance fee. Monthly costs cover daily needs like dining, room cleaning, local transportation, and 24/7 security.

Excellent place which I highly recommend. My wife was treated well by all the nurses especially…read moreDonna.

Excellent care. My aunt has been here for years and is very happy. Loves the people and the staff.read more

My mother lived here for a few years. The conditions really deteriorated over the last year. The…read morefood was poor and the health department shut down common dining service for about two weeks. This was not the first time it happened but seems to be a recurring problem. There was some gastrointestinal aliment going through the residents and they wanted individuals to stay in their apartments or leave the build. Isolation like that is awful for senior citizens. Meals were delivered to units but arrived late and were of poor quality. The home health care agency that is part of this facility is poorly managed. Aides don't show up. There is no back up and residents that are old and frail don't have the resources to fend for themselves. When you are looking for a place to put your Mom, Dad etc. don't choose this one.

DON"T MOVE THERE!----My mom moved back to NY to be near family. When she first moved in to Atria…read moreRye Brook, the facility was well run, had a fully stocked cafe with snacks replenished throughout the day and a decent restaurant. Not anymore! The snacks are gone. The restaurant is awful and The Cafe only has awful coffee or lukewarm tea, no snacks. Every year the rent increased over 3% and the quality went downhill. At holiday times, they used to invite family members (for free) for dinners or lunches. Now the parties only include the residents, (maybe a desert only party for Halloween or Christmas). THere used to be family barbecues for the 4th of July & Labor Day. Those celebrations no longer include families. The windows in the apartments are all broken. They don't open. If they do, they won't close. Frequently the heat & a/c are broken. The infrastructure needs to be replaced. It was poorly designed and very cheaply built. The individual heat or a/c units in the apartments are VERY noisy & inefficient. My biggest complaint however, is the other component,ATRIA HOME CARE, which runs the optional home health agency in the building. Although it is very convenient to have this on-site agency, the quality of the care is questionable in many ways. The agency is understaffed and poorly run. Many of the aides are not well trained to deal with the personalities and problems of senior citizens. There is only one licensed nurse on staff, and no one is there at night. Absenteism is a problem and they don't have enough staff to cover the needs of the residents on a daily basis. THe billing system for Atria Home Care sends out fraudulent, inflated bills and doesn't check the accuracy of their own accounting. They use a phone system to track the charges for Atria Home Care. The system frequently overcharges for the service and if you don't check the bills line by line you could be overcharged thousands of dollars. NO ONE CARES. This agency needs to be reported to the Better Business Bureau in Westchester County. If money managers or insurance companies are paying these bills, without carefully checking the charges with the residents, I am sure the bills are frequently wrong. Atria Home Care is not an agency you want to hire to care for your loved ones. Stay away, they are not caring or nurturing, they are just a business in place to make money. Atria Rye Brook is a residence that costs a ton of money and barely delivers.

I have only been thru the facility and pricing. Cant say enough good things about Fraser Holt…read more Excellent knowledge about memory care. Excellent communication.

From the owner: You'll feel right at home at Brightview Tarrytown in New York. We're located in the heart of…read moreWestchester County just outside of New York City, so you can enjoy the city's fine arts, theaters, and other attractions while living near historic Tarrytown and White Plains. You'll enjoy our warm, caring environment offered in both our Memory Care and Assisted Living in White Plains, NY. It's a beautiful monthly rental and no large entrance fee community where you can relax and read a good book, catch up with friends over coffee or work out in our own exercise room, all while receiving the respectful and customized care you need and deserve.

My parents were determined to live in their big, old house as long as possible and they did, well…read moreinto their 90s. My mother's sudden illness and my father's ongoing decrease in mobility created the situation that they could no longer live in a multi story house independently. We were so fortunate that they had looked into Brightview on New Canaan a month or so before my mother's illness. Within two weeks of the decision to move, and a week after my mother's return from the hospital, they were moved into a bright and sunny 2 bedroom apartment at Brightview. It was an emotional roller coaster for them and it took a team approach by the rest of the family to get all the furniture and their belongings moved in. The staff at Brightview are incredible and make sure that my parents feel valued and are safe and happy. Michele was indispensable in making the transition as smooth as possible. While my parents miss their house and all the living that went on it for 57 years, they now call Brightview their home. They have been there about a month. On my recent visit, I took them around town on errands. Upon return to Brightview and entering their apartment each time, they're expressions were of familiarity and contentment. They were home. We highly recommend Brightview on New Canaan as a loving place to live.

Well appointed, well cleaned place with good food. Lately( august 2022) staffing is getting…read morestraightened out. Friendly caring staff and nice residents make for a very comfortable stay.

If you want the very best care for your loved one this is the place. Had to take my husband to ER…read moreat white plains hospital and the doctors and nurses there said they examined him from head to foot and remarked at the excellent care he was getting. No marks on his body and kept very clean. I love that his caretakers treat him as their own. The administration staff listen to you and find solutions s for their care challenges. Can't rave enough about this place

Bitter disappointment! Definitely has changed over the past few years. Care for patients is almost…read morenegligible. Staff was fired several times for lack of care. Seem to care more about their bottom line than patients. Do not recommend at all!