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    Atria Rye Brook

    2.6 (5 reviews)
    Open Open 24 hours

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    9 years ago

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    Edgehill

    Edgehill

    3.9(7 reviews)
    6.5 mi

    My step mom has lived here for about seven years, and generally, Edgehill is fine…read more But I witnessed a very disturbing interaction with another resident. While at the gym today, a very infirmed man had trouble and was in pain to the point of nearly fainting. I asked if he needed help since he could barely stand even with a walker. I looked around the Ground floor for help, but there was no one. I recommended that he press his emergency pendent, which he did. No one came. After five minutes, still no one came. More time passed. Still no one. I decided to go upstairs to the main desk to say someone needed help in the gym. They said they were aware of the emergency call but could not locate him. I then went downstairs and noticed a woman had finally arrived. However, she was rude, and ignored his request for a wheelchair, and began for forcefully push him backwards on his walker. When he mentioned his frustration about not being found after pushing the pendent, she just responded, "I'm here now." I said she arrived only because of me notifying the front desk, and she again slightly angrily repeated her statement. I was appalled at her attitude, but more importantly, her ignoring his request for a wheelchair, which he clearly needed. I went upstairs to reflect what I witnessed and to complain. I was then introduced to a manager. I said that I would hate to have my 84 year old mother treated this way if she had an emergency.

    I toured many facilities for independent living for my mom before happily choosing Edgehill. It's…read moretrue you do have to plop down some cash around 565,00 depending what apt you choose . The upside of that is better quality in both food and service and programs. The residents are upscale and hip . I actually leave with a smile on my face usually not the case when you visit other facilities. The brunches pre Covid are amazing with unlimited mimosas even though my 93 year old mom never has more than one. My mom loves it there and that's the most important thing. From Albert who's like a personal concierge eager to help to Gaye and all the people in nursing to Jessica and others in food service are amazing. Peace of mind that's she's well taken care of.

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    Edgehill
    Edgehill
    Edgehill

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    The Fountains at RiverVue

    The Fountains at RiverVue

    4.3(6 reviews)
    10.0 mi

    To all who are seeking a place for a loved one, please be cautious of this place. My grandmother…read morehad moved into this place several years ago after her husband passed away while still being semi independent. In the beginning, it was a second home to her, filled with countless activities, caring staff and management, and so on. Unfortunately, as time went on, and my grandmother was having much more trouble walking before transitioning to a wheel chair and constantly having to use the bathroom due to medical issues, the place changed. The facility kept tacking on extra care charges despite the fact my grandma had a private aid 12 hours a day. When trying to call the finance department to state that my family was paying privately for an aid for half the day, all we were left with was an argument, a cold nature from the woman who works in the finance department or at one point, no call backs because they could not be bothered doing their research. My grandmother had fallen, while an aid, who worked for the fountains (not private,) was in her apartment with her, resulting in three fractured ribs, stitches in her head, hip injury, a black eye, a bloody nose and being rushed to the ER. The aid in the room was the same aid my grandmother had asked management not to assist her due to the aids cold, rude and uncaring nature that had resulted in discrepancies in the past. To this day, my grandmother, facility staff and the aid all have different stories. How does a resident fall in their small apartment while an aid is present you may ask? We still ask to this day. On top of this, the facility nearly blamed my grandmother for the aid not doing her job properly. Not too long after this incident, my grandmother had to go to a rehab facility. The Fountains waited until the last possible second (3 days before she was to be released from rehab) to evaluate my grandmother to only say they would not take her back at the fountains. My grandmother was devastated. If you ask me, they did not take her back to cover their own behinds because of the incident that occurred with the aid in her room. The Fountains uprooted my grandmothers entire life due to not taking her back, and essentially left her without a place to live. On top of that, she was expected to pay for each day her belongings were still in her apartment. Imagine being held liable to pay an excessive amount of money when a facility essentially kicked you out of your home? Absolutely sickening. Please be Leary of this place before placing a loved one her. Please also do not trust the aid SUSANNA with your loved one, as she is the aid responsible for my grandmas injuries due to carelessness. The staff and management are not what it used to be. They have no problem taking your money, but have problems with taking responsibility for the staff's poor behaviors and correcting it

    My father has been at The Fountains for just over a week and he could not be happier about the…read morechoice he made for this chapter in his life. We are too! He hesitated a bit but after settling into his apartment and new routine, he seems at ease. He enjoys it all, but most of all the restaurant-style food service. He loves the varied (and customizable) menu choices, the plentiful food, and the elegant service. The staff at all levels could not be more caring and enthusiastic about him and all the residents. It's a great environment, topped off with a fabulous location in the heart of the village of Tuckahoe, New York, experiencing its own revival in recent years. The Fountains at RiverVue have turned out to be a great choice for our family. And it's true! A river runs through it! Or is that a "rivie're?"

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    The Fountains at RiverVue
    The Fountains at RiverVue
    The Fountains at RiverVue

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    Atria Rye Brook - retirement_homes - Updated May 2026

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