Absolutely the worst place on earth. The staff could care less about the residents. The Osborn kept…read moretelling me it was difficult parents - but the we moved them and never had a single complaint. The only thing they are "experts" in is neglect.

Huge campus with beautiful gardens, walking paths, wonderful coastal location. There are tons of…read morethings to do, including an indoor swimming pool, fitness classes, live music concerts, and more. The care we get as residents is exceptional, full nursing care, memory support, and home care. There are also flexible payment plans including 100% refundable entrance fee. Monthly costs cover daily needs like dining, room cleaning, local transportation, and 24/7 security.

If you want the very best care for your loved one this is the place. Had to take my husband to ER…read moreat white plains hospital and the doctors and nurses there said they examined him from head to foot and remarked at the excellent care he was getting. No marks on his body and kept very clean. I love that his caretakers treat him as their own. The administration staff listen to you and find solutions s for their care challenges. Can't rave enough about this place

Bitter disappointment! Definitely has changed over the past few years. Care for patients is almost…read morenegligible. Staff was fired several times for lack of care. Seem to care more about their bottom line than patients. Do not recommend at all!

As my mom reached her '90s, she knew she wanted to downsize.We were referred to Atria Briarcliff…read moreManor by a friend. We met with the sales director, had a wonderful tour, we found everything to be beautiful, well maintained, clean and the staff was charming and caring. We needed to have asked what percent of the residents have memory problems or dementia,as a majority of the residents did. My mom is sharp & vibrant , she had a limited number of people with whom she could engage, converse and do stuff with. Between that and not wanting to live in an aging body, she was less interested in in longevity, nor did she wish to live any longer. Over the last weeks of her life, she was able to visit with everybody in her family, the entire care team was incredibly supportive. We had a wonderful hospice team and the entire staff at Atria was so caring and embracing.

My folks lived at Atria for almost 1 year. A caring, attentive, and competent staff is makes the…read moreAtria at Briarcliff just phenomenal. They go beyond their call of duty. For example, Seba drove 3 hrs round trip in traffic to visit my parents, brought them culturally appropriate food and spoke w/ them for hours. Without this visit, despite my dad's cancer and mom's dementia, there would have been no way my parents would have agreed to move out of their house. My dad's care was very demanding due to his late stage cancer. My mom's dementia necessitates quite a bit of hand holding, and the Atria's driver, Dino, coordinated most of their doctors appointment. Enza, the sales director, went out of her way to help my family through this difficult time. The key part is that my parents both felt like they had their independence which translated to their happiness. Due to the small community, the staff and tenants became like family and we still keep in touch months after my mom moved out. Some of the staff and tenants still calls my mom to see how she's doing. My mom looks back very fondly of her time at this Atria.

My mother-in-law was at the Bristal for almost two years. I loved that it always felt bustling and…read morelively. The main gathering space was always full of people doing activities - playing games, doing chair exercise, current events, or something else. The residents were very friendly in general, and the staff was friendly and professional. The staff did a very good job with my MIL (she was not always the easiest person in the world). Rena, the ED, is excellent. I have known Rena for a number of years from other professional interactions, and she is notable for how much she cares about the Bristal she directs. We didn't run into any staff that we found objectionable. There can be a bad apple here or there, or personality conflicts, in ANY care environment - but fortunately, that was not our experience. The comments about theft are years old - it appears they have fixed this issue. I don't know about memory care because my MIL was in regular Assisted Living. My MIL had congestive heart failure, and that's what eventually did her in. When it became clear that hospice was her next step, she was able to remain at The Bristal, and she passed away there. It was great that she didn't have to go somewhere else.

I was warmly greeted by the head of Activities, Ms Charmaine Levy…read more The Staff was friendly and greeted me cordially. I happened to speak to a resident and had a nice conversation with her. I made her feel at ease and enjoyed the short conversation with her . I am looking forward to volunteering here. The Bristal is beautiful and inviting. I highly recommend the Bristal, after visiting several Assisted Livings over the years with my Mom, who passed. who was considering living in one, : The Bristol by far was and is in my opinion way above in all other Assisted Livings in the Tri State area , in all areas of care, for anyone seeking to live in an Assisted Living environment.

The Atria Woodlands in Ardsley, NY offers a shining light in the lives of its residents. We just…read morehad a relative enter the facility recently. The Atria had a welcome sign on the door of his new apartment. Everyone welcomed him to the place, from the friendly receptionist to the social director and one of the managers. The people at the Atria are warm and smiling and ready to help. Our relative said the food was delicious and that we picked a great place! Jan Unger, the community sales director, went above and beyond to make sure our relative's first day there was a good one and helped us solve a big problem when a mattress we ordered failed to arrive. He arranged for an emergency mattress to be delivered for our relative to use until his permanent mattress came. The emergency mattress came within an hour of the conversation we had with Jan. Tabitha, the receptionist, was warm and happy to see us when we walked in the door. Christina, the engage life director, took time out of her busy day to help understand who our relative was and his needs. The facility has a resident ambassador who reached out to our family member and talked with him and invited him to sit at his table in the dining room. We are very impressed with the Atria Woodlands and would strongly recommend it to anyone who needs an assisted living residence.

My dad had dementia and we were paying for the highest level of care with around the clock nurses…read more We checked in constantly as every time we visited my Dad, he was in a soiled diaper, had been ringing the bell, and no one came. I asked to look at the call logs as the head nurse claimed that he called for the nurse too much so they just ignored them. He actually only called when wet or thirsty. The nurses are supposed to answer within five minutes, yet when they finally let me see the call log (by law they have to) there were times where it took over a half hour to get to him. My Dad was a very proud and clean man so sitting like that made him horribly depressed. So, the Atria gives him meds and tries to make him a vegetable. I asked the nurses why it takes so long to help him, especially since we paid upward of $10,000 a month, and one nurse actually cried to me that they don't hire enough nurses to save money and they are always short staffed! One night we get a call that my dad slipped in the shower. Bizarre since he's supposed to be with a nurse and sitting since he was a fall risk. They claim that he undressed and went into the shower himself! Complete lie as there was physically no way he could have done that alone. Clearly they put him in the shower and left him to run to another room. He was lying naked and alone in the shower for who knows how long with broken ribs until someone went back in. Then we had to scramble to get him into rehab, and the Atria tells us he can't come back because he requires too much care-- but get this-- they charge us for the rest of the month, over $7000. Dad didn't make it, and even though everything was in his name, they're after us for the money after their negligence. Please be aware that positive reviews are from people who get paid to put your loved ones there.

My dad was there a few years ago.He got the best care ever the nuns were the best with himread more

My wife, Mary spent the last five weeks of her Earthly life at this facility after dealing with…read moremetastatic breast cancer for seven years. The women who hadn't yet taken their final vows, the CNA's took care of my wife with love and respect. They WERE doing God's work. The housekeeping staff, the activity directors and all the volunteers as well. The nurses, not as well but reasonably professional. The administration - Not so much! When my wife expressed a concern she had for her safety I followed the procedure and went to the nurse on duty. NO was her answer. Nothing like this happens. I went to Sister Damien's admissions receptionist, Joann. I heard from her, "DO YOU KNOW WHO YOU'RE TALKING TO?!" Sister Damien told me brusquely everything is fine and my wife was drugged, dreaming or otherwise creating something out of nothing. Sister Stella, the main administrator, listened to what I had to say and did her best to put me off. Not one of these expressed and wish to speak with my wife and I felt that there was NO empathy shown and perhaps little respect. I only saw what appeared to be closing ranks and loyalty to the order (Cult?). The receptionist I can forgive because I know she's a recent convert to the Catholic faith and I have seen that this creates a certain over zealousness in the time after confirmation. The lack of respect and/or empathy by the sisters I find reprehensible though. Another issue was that the nurses would not allow my wife to leave the bed, instead telling her to defecate in place. and they could clean it afterward. They claimed this was a matter of the Foley catheter and that she was a fall risk. I had been my wife's caregiver for several months and was able to get her properly to the toilet. My feeling was that was contrary to the idea of death with dignity. Please understand that this is my opinion based upon my recollection of the events that took place more than three months ago, but I am quite sure I have accurately described the events.

I highly recommend sprain manor they have a wonderful caring staff .There rehab is outstanding they…read morewent above and beyond to help my mother in law . To get back on her feet again they didn't rush her out until they felt she was safe and ready .If looking for a rehab for your loved one this is the place . One thing that stood out to us was due to my mother in laws stroke her right hand is always closed .Her male therapist give her a brace to wear on her hand to keep it being closed .No one from past therapist have ever did that and she wears it . When she came home she said if she ever had to go back or get put in a home sprain manor is where she wants to go .That says a lot coming from her the day she left .Everyone came to her to hug and wish her will that was very special.

Patients are threatened and warned to behave. I've visited someone there just this week and…read morewereafraid to speak out of retaliation . Two people wouldn't tell me what had been done to them because they were afraid.

Very difficult to deal with the marketing department. Poor communication about availability to…read morevisit; poor follow-up when changes are requested. While available dates/times for visiting are listed on the website, they don't seem to correspond to reality. Perhaps it's as simple as dates/times need to be grayed out on the site once they're booked, and made unavailable for subsequent bookings. Residents seem to love Broadview; guess aspiring residents just have to get past the marketing department.

Executive director is not an easy person to deal with. High turn over rate. I have seen too many…read moregood people leave in less than a year of opening.