Nice yum Cha but costs are more than your usual yum Cha place It's a big place so it shouldn't be a problem getting a seat read more

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Craving yum cha whilst shopping ? Phoenix has got you covered completely. The staff are relatively nice and the restaurant itself is pretty massive and is perfect for families and big groups. You can get all your favourites, dim sums , dumplings, noodles. The staff are very attentive and service is quick to pack away plates, refill tea and to refresh sauces or drinks. Although it can get pretty pricey for just above average yum cha, it does the job. read more

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The food was not bad. It was different from what we see in HI. The dim sum was a little "old". We really enjoyed the cubed beef. The fried rice was ok too. Fyi, charge for tea (per person) which is normally complementary in HI. read more

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Went for some Yum Cha on a Saturday, arriving about 1230. We waited around 15mins for a table for 3 (not long). Drinks service was good, I've been to others where drink orders were forgotten or they wouldn't check in to refill - but we ordered a few beers and tea which was delivered promptly. The carts came through quickly also - good selection of dim sims and dumplings, although perhaps lacking some of the more exotic combinations which are available at other restaurants. We also chose some noodles and crispy fried chicken. Between 3 of us lunch was $110 (inc. 4 beers), which is a bit higher than some others but reasonable and we all left full. The restaurant is bright with big windows looking out onto the street/buildings across the road. A good place to head for lunch with family/friends. read more

We went here for the last time a couple nights ago. The only reason we started dropping in here was a convenient bite before a movie because event cinemas is next door across the walkway bridge. But I think we've experimented enough. The main reasons for disappointment is the food quality is undeserving of the price tags. We only had 1x entree, 1x main & 2x soft drinks and it still costed nearly $50. What is with that? You need to remember the cost on the menu because you'll never see it again until after you've paid and they give you a receipt. It's probably because they have franchise hype or location wise rent but forget this place, there's plenty of decent Chinese restaurants down the escalators along Chinatown with better quality and more authenticity. The food was just normal, you can get takeaway at the same quality. They like to drown you in Chinese tea and prowling the tables service. Really I'm quite underwhelmed. read more

Parramatta Phoenix - Prawn toast - Chinese Near Me - Parramatta, NSW

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Pretty similar to their store in Rhodes. Have mainly been here for Yum cha and its always been the same. Depends on where you are seated, sometimes the trolley comes more often then other seating areas. I like how it is in the shopping centre as you can do some shopping and then take a quick dumpling break! Huh! (this will come in handy for the upcoming xmas shopping rush). Staff are friendly and helpful. Although, some little old ladies try to push food onto you, you know what you want so stand your ground! local businesses. read more

Really surprised to see how low the score is for this spot! Full disclosure: I'm white. You might even describe me as 'white as'. So my yum cha consisted of prawn toast, dumplings, spring rolls, fried wontons and all the other white dude staples. If there was sweet & sour pork and beef & black bean on those little pleasurecarts of delicious morsels, I would have ordered that too. Oh the caucasity! I finished off with the most delicious egg tart of all time and went home (probably to watch cricket or something I guess) a very happy stereotype. read more

I love this place and usually there almost every month either with friends or my son. The staff are unlike other Pheonix restaurants, they are quite friendly and all smiles. The food is great I love the yum cha, don't miss the pork and the mango pancakes yummy It is a little pricey tho. read more

I've walked past this place all the time but it looks pretty fancy and I assumed it would be out of my price range. Three hungry people who couldn't get a table at their favourite restaurant decided to give it a go! Main dishes are between $20-$30, which in my opinion is pricey for Chinese in Parramatta. But I tell you what, I'd pay that price again and again! The food here is delicious and the servings are generous. We each got a meal, an entree of Spring Rolls and a bottle of wine and it came to $40 a piece - not too shabby for the quality that you were presented with. We had the Shredded Beef, which was just melt in your mouth delectable, Crispy Skin Duck and the Crispy Skin Chicken in Ginger and Shallots. Each dish was cooked beautifully. I haven't had duck that good for quite a while! Being relatively new, the decor and design of the restaurant is fresh and clean. The waitstaff were very attentive and seemed completely in control of the rather large and full restaurant. We didn't have to wait long for our meals at all, and the waiter always came back to top up our wine. I probably would save this restaurant for a special occasion or if I wanted to impress a friend. Great place for a first date in my opinion as the atmosphere is intimate and the noise levels are low - you can have a decent conversation. Two criticisms. One is that the 'classy' feel of the place is a little ruined by the massive T.V screen on one wall. T.V's don't belong in restaurants! The second is the ridiculous $10 per bottle corkage charge. read more

I've only been to Parramatta Phoenix for the a la carte dinner, they also have Yum cha at lunchtimes. I agree with Melissa S, the servings are generous, food is good, and the service is fine. The prices are a bit higher than the Church St chinatown places, but the decor is nicer, you'll get a comfortable seat for instance... Try the duck meat egg rolls, or the crispy skin shandong chicken, both very tasty. At our first visit, just after it opened, we were served by a guy who looked straight out of a Triad movie, but he was lovely and ended up putting a smiley face on our bill: Hilarious! read more

I attended a family function to celebrate my neices 21st birhtday. We ordered dishes that we liked and then shared them with the guests. I found the portions sizes very generous. The food ordered included for example Crispy Chicken very tasty was all good with the exception of barbeque Pork which was tough and not exceptionally tasty but the portion sizes where generous. The group also ordered deserts which was well received to finish dinner. read more

Always delicious and fresh food! Great for big groups but the small portions make it easy to rack up a fairly high bill. read more

Unfortunate that this doesn't live up to the higher standards, if food taste and quality as their Rhodes counterpart. Yum cha is a better option than the dinner option. It's sad not having a good old genuine Chinese restaurant back in Parramatta. Two dinners there separated by a year two disappointments. read more

This has to be the worst experience we've had in any restaurant around the world. We just had a private function with about 30 guests in the private dining room of this restaurant tonight. Here are some of the reasons of why I said this is the worst experience: * Firstly, the temperature in the room was so hot that I and a few of my guests had sweat dripping from our temples. When I asked if the air conditioning could be set lower, they informed me that it is controlled by Parramatta Westfield and that they have no control over the temperature. Okay, fair enough- I am happy to let that issue pass. * My second problem was that before we finished eating our main courses, they started clearing our tables and taking the food away. I stopped and informed the first wait staff that there are guests still eating. Then a second waiter came around to start taking the food away without asking. I also stopped them a second time to say we are not finished yet. After about 5-10 mins, the first waiter came back to start packing- it is clear that some guests were still eating - can't you see that? It got to the point that the guests who were still eating stopped and just let them take the food away. Up to this point, I can tolerate. I understand that we cannot expect a Michelin star restaurant level of service and I am used to the usual Chinese restaurants' non-existent 'hospitality' but this is taking it a bit far in my opinion. Note that we were not eating a set banquet but a la carte. * What really upset me was that while we are still chatting away and having a great time, they closed off the power on us around 10:15pm. Remember that we were all sitting in a private room and we can see that the rest of the restaurant still had lights on. When this happened, there were 2-3 waiters who were still in the room. They just stand there and did nothing. Only when I demanded what's going on that they went outside to check and no one came back to tell us what's happening. * After about 5-10 minutes, all the guests started leaving. My family was so embarrassed and had to apologise to our guests. I then told the staff that I refused to leave until the lights came back on. After my declaration very shortly, the lights came back on. Just note that there is still no communication from the staff or the manager yet. * I then decided to go outside and ask what's going on as all my guests are starting to leave which one of the staff told me, the fuse broke and they have just replaced it. Okay - fine. Up to this point, I was very annoyed but still tolerant. My family and I then started to say goodbye to our guests. * After most of the guests have left, I went to the manger (or supervisor in charge) at the time (who is by the way just standing there not saying anything), asking him what happened. He asked me "What do you mean what happened". I replied "Well all the lights went off in the private room whilst all my guests and I were still in there". He then replied words to the effect of "It's not in our control. It is Westfield who controls these lights, we can't do anything about it". Then I replied, "Well, the rest of the restaurant is fine and are brightly lit, plus one of your staff told me that it's the fuse that's blown". Then he replied back "there's nothing we can do. Upstairs also had the same". So then I asked which reason is the truth? I got no response. So then I said, "Okay, I also wanted to bring to your attention that before we finished eating, your staff started to take the food away. I had to stop them a few times as our guests were still eating. This is not good and makes us loose face". He then continued to say, "I told you, I can't do anything about it. Its Westfield". To which point, I have lost my patience and firmly said "I am no longer talking about the light switching off, I am now talking about your staff and you are telling me you have no control over it? I'm just letting you know that all of this is really bad business for you and also ruins the happy mood we were all having. If you say it is Westfield's fault then I will complain to Westfield. Enough said, we are leaving". The only response I got from the manager/supervisor was "Okay". * May I emphasis that throughout this whole time, I did not get one "I am sorry", "Sorry for your inconvenience" or "We apologise for this" in any of my communication with your restaurant staff and manager (or supervisor). All I got was a complete dismissal of what I was saying and a complete denial that this is any of their problems. I am sorry, but this is YOUR RESTAURANT's problem. We are paying customers and we spent a fair amount of money at your restaurant that night. We booked a private room because we wanted to be merry and have a good celebration with family and friends. * Some of you may say maybe it's because it's close to the restaurant's closing time. We booked and started the dinner at 7pm and anyone who's been to a large dinner event knows that it usually takes read more

We have been to other outlets of this chain which were very reasonable. This place however is terrible. Rude customer service from the moment we walked in. The staff were upset we arrived in two groups 5 mins apart as we arrived in different cars. They seated us at a table where we could not fit our toddler and new born baby. We asked if we could move and so they put us in an even less comfortable table with less room. Just really poor customer relations and service overall. 1 star, I'm afraid. read more

Good yum cha but expensive for what it is - went with a friend and lunch for the two of us with two drinks each came out to just over $90 - and we had perhaps a half dozen dishes between us. Considering I'd had equivalent or better yum cha in Chinatown for about half that price, I think the pricing is far too steep. However, the service was excellent, the staff friendly and helpful, and the trolley's go past at a good rate so there was never a huge wait for food. If you're feeling flush, then head on in and try to avoid the "premium" items such as BBQ duck and stick to drinking the tea. read more

This franchise of Phoenix is pathetic. I love my Yum Cha and often venture off to different places to find good Yum Cha, and by all means this place is not one of them. I have been here when it first opened and also gave it another chance a week ago. Still same result I can't figure out why it's so crappy. I think it's because it's not as busy as the other locations and therefore the food is piping hot and fresh. Me food straight from the cart came out warm almost cold. I will not give this Plz s another chance and never go back and wade my money. Would rather go to Phoenix at North Ryde and CastleHill read more

Went past this fancy looking place a few times before and finally went in. Regret it totally. Food was yuk! Ordered a la carte during yum cha and got rehashed sping roll from the trolley. Meat inside it was awful. My autistic child loves Chinese but even ditched the spring roll because of the dodgy meat. Crispy Boneless Chicken with Lemon fluoresced and looked like something from Krypton. 3/4 food returned Never going back! DONT WASTE YOUR MONEY & TIME! read more

so the food was great but if your really hungry and not planning to spend over 50 bucks this would probably not be the best place to go food here is very costly and that is the reason I wouldn't want to go here however it is a nice a view and is a very big restaurant read more

I think this was really 3.5 stars The restaurant is light and airy. It is clean and has a nice ambience. I have only been for yum cha during the day. we have always had great service and have been back twice As soon as you arrive, a drinks waiter is at your table organising drinks for you - please remember to ask him for soy or chilli sauce and he will bring it straight away. Then a line of trolleys starts with delicious goodies. When I haven't been able to see my favourites the ladies on the trolley have asked what I wanted and have organised someone to bring it to me or have placed a special order with the kitchen. It is great knowing that you will get the dumplings you want. I recommend ordering steamed prawn and garlic chive dumplings the green vegetables in soy and oyster sauce- a must at any yum cha the sesame prawns/ prawns in rice paper vegetarian options - spring rolls and dumplings were also good do not order the prawn toast. we also like the pineapple buns for dessert. I recommend going on the weekend when the restaurant is busy , but If you must go during the week - go early to ensure you get your items hot and fresh. read more

Absolutely amazing!! I have been to this Phoenix around 20 times since it opened in 2012. They have great service, always say hello as myself and my fiancé have been many times, they know our order every time and are always professional. All the bad reviews below, I don't know why they've had such a bad experience but I love Phoenix Parramatta. Rhodes....horrible. read more

came here for yum cha. lots of fried food, not much variety. service was ok. probably won't come back again.

went here last week for dinner. my friend ordered a vegetable dish and it took 70 minutes to be served! by that time we were already finished. the manager didn't even apologize and he even took the food away instead of giving it to us for free as a compensation. will never eat here again. besides this, everything is so overpriced. they charge $2.50 pp for tea. compared to the chinese joints downstairs they are free. read more