Oh my the doughnuts are good. The texture is decadent. I love that they list the calorie count so I can make informed decisions. I really like a filled doughnut usually. The only thing I can say that I wasn't blown away with is the fillings. They just taste artificial. I loved the Cinnamon Sugar Mini. Probably my favorite The Coconut was again too artificial tasting for me. The Lemon was really good. The Maple Bacon was nice. A bit too sweet for me but delicious. We will definitely be back. read more

My wife and I visited Parlor Doughnuts for the second time recently because we genuinely enjoy the doughnuts. This visit, she ordered a Banana Pudding Latte and informed the staff that she has a severe oat allergy. Unfortunately, our experience with the staff left us very disappointed. When ordering, my wife informed the cashier that she has a severe oat allergy. Instead of listening and taking the concern seriously, he seemed dismissive and repeatedly focused on the fact that the drink used whole milk. That completely missed the point. The concern wasn't the milk. The concern was cross-contamination and ensuring reasonable precautions were taken. Anyone who works in food service should understand that when a customer discloses a potentially life-threatening allergy, the appropriate response is to listen, communicate it to the staff preparing the order, and take reasonable steps to minimize risk. For comparison, Starbucks and Jamba are two businesses we frequent that consistently accommodate my wife's allergy without issue. When we inform them of her oat allergy, they take it seriously, communicate it to the staff preparing the drink, clean equipment as needed, and take reasonable precautions to reduce the risk of cross-contamination. We don't expect perfection, but we do expect the same level of professionalism and concern that many other businesses routinely demonstrate when handling a potentially life-threatening allergy. What was especially concerning was that the cashier never relayed the allergy information to the employee making the drink. My wife had to speak up herself to make sure he knew. The employee preparing the drink then loudly commented to another employee, "I have to clean the cup because she has an allergy even though I know they've already been cleaned," while making a sarcastic face and continuing to mumble comments under his breath. It came across as unprofessional and mocking. The interaction left my wife so uncomfortable and concerned that she ultimately threw away the Banana Pudding Latte rather than risk drinking it. After hearing the sarcastic comments and seeing the employee's attitude toward her allergy, she no longer felt confident that her concerns were being taken seriously or that the requested precautions had been followed. For someone with a history of severe allergic reactions, trust and communication matter. Once that trust was gone, the drink was no longer worth the risk. For some people, food allergies are not preferences or inconveniences. My wife has experienced two separate medical emergencies because food service employees failed to take her allergy seriously. On both occasions, her throat began to close and she required emergency treatment, including an EpiPen and ambulance transport. We're not asking businesses to guarantee an allergen-free environment. We understand that isn't always possible. What we do expect is basic professionalism, communication and empathy when a customer informs staff of a serious allergy. The doughnuts are excellent, which makes this review even more disappointing to write. We enjoy the doughnuts and would like to continue supporting the business. However, management should invest additional training into allergy awareness and customer service. A little communication and understanding can make a significant difference and, in some cases, may even protect someone's life. read more

Parlor Doughnuts - Counter area where we ordered and discussed a severe food allergy with staff. - Donuts Near Me - Bay City, Michigan

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I recently had the opportunity to try Parlor Doughnuts in Bay City. Their 'Layered Doughnuts' are unique and reminded me of a cronut or a super thick elephant ear with a crispy & sugary outside and soft, chewy middle. I really enjoyed the consistency and texture of these. Lots of flavors to choose from, but I tried the Maple Bacon (very delectable with a good balance of sweet/savory/salty), the Bourbon Caramel (quite sweet), and the Peanut Butter Cup (great peanut butter flavor, not overpowered by the chocolate). All were very sweet...but it's a donut...so it's supposed to be sweet...right? Parlor also has Vegan/Gluten Friendly options that are more like a traditional cake donut with many different flavor combinations to choose from, as well as being able to choose the frosting/toppings on either a vanilla donut base or a chocolate donut base. These donuts are heavier and much denser, and somewhat crumbly, which made for a bit of a frustrating eating experience. They have excellent flavor and just the fact that they HAVE options for v/gf is fantastic because it's not easy to find good options of donuts to cover different needs. I didn't visit the store, as these were purchased by someone else, so I can't comment on service or atmosphere, but I can say that they have a great app with an easy ordering process, pictures, descriptions, and rewards program. Pricewise, the layered doughnuts are around $3.50ea, which seems high, but they are much larger (and tastier) than a normal donut, so it makes sense. Vegan/Gluten Friendly versions are around $4.00ea and while they are the size of a standard donut, you're paying a premium for a good vegan/GF option without having to hunt down a specialty baker. read more

Parlor Doughnuts - Layered Doughnuts (Top to bottom): Peanut Butter Cup, Bourbon Caramel, Turtle Cheesecake, Maple Bacon - Donuts Near Me - Bay City, Michigan

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Someone brought a box of these doughnuts to work and right away I wanted to taste what was in this creative looking box. They were almost gone and looked so fluffy and layered like a croissant and a donut had a baby. Delicious doughnut so I promised myself I would get what I wanted fresh from the source. I was not disappointed! We drooled over the display case and could hardly decide from all the amazing flavors, see menu for choices. I got the Blueberry Hill and my friend got the trio of minis, cinnamon sugar, raspberry jelly filled and coconut cream filled. We were impressed and savored every bite. My friend was so pleased she asked about catering and I asked about the owners and other locations. You won't be disappointed. Real diner vibes in the seating area and sticker and glasses even growlers to take home some cold brew. More merch too, see for yourself. read more

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Great food and service today! Manager or cashier lady was nice and brought out our drinks to us.

Doughnuts on another level! I ordered the 12 pack sampler for clients of mine and they couldn't have been happier!

Such a cool place. Love the Donuts, Coffee and breakfast items. Such a cool Vibe. The staff is amazing.

Great addition to Bay city. Service was great. So friendly and helpful. The donuts are fantastic so light and fluffy most important fresh!!! We will be back. read more

Great staff food and atmosphere ! Everything was fresh love the coffee and the place was very clean

Stopped in a week after they open and let me tell you. The donuts are FANTASTIC! They have a wide variety of flavors that you don't see in other donut shops. The donuts are very light and airy and not super sweet like a lot of other bakeries are. One other thing, I had a couple donuts that were still in the box 3 days later and they still tasted great. They were not hard at all. I will definitely be back to buy more. read more