The move-in process was quick and easy thanks to Shamrock Storage. All of the units and facility…read moreare well-lit and clean. I love the additional security provided by the keyed doors leading to the climate-controlled units. There are numerous cameras throughout the property which helps me know my belongings are protected. The staff is friendly and fun! A lock was also included with my rental, which was an added bonus!

From the owner: State of the art self-storage facility with semi-truck/moving truck access off of Highway 72 East…read more We offer parking, drive up and climate controlled units. Shamrock Storage is locally owned and operated with a manager on site. We value safety with a well-lit, completely fenced, gated parking lot. We have a sprinkler system through out our whole facility and 40 cameras with 24/ hr surveillance. Contactless available with online, kiosk and apps.

The online process and in person process is super easy and very straight forward. We originally…read morewe're going to do everything online but decided to stop in. So glad we did! We were met by the property manager Dooney who was so calm, kind and patient with our questions and discussion. she was attentive to our needs and recommended different sizes of storage based upon the information we provided.

We were customers of this location when it was CubeSmart. Unfortunately, we were not told about it…read morebeing sold to Public Storage but from day 1 of becoming Public Storage, it has been more than difficult to deal with customer service. I called the front desk when the side gate was locked (while myself and 4 other cars were outside the gate trying to get in) and they told me "Oh, it's been broken." But there was no sign up and the entry/exit was extremely difficult to exit, so all 4 cars had to back out into oncoming traffic to get out and it was dangerous. Furthermore, after 2+ months, the gate is STILL not working. Additionally, when I contacted customer service (multiple times) they always directed me to another phone number. The regional manager and "top executive" for the area were difficult to reach and also were unhelpful. I still cannot access my online account because I was told we have to change emails in person. Well, I'm out of state (because I moved - hence the need for storage) and the location closest to me is over 1.5 hours away from me. Lastly, we were overcharged for some unknown reason - when we finally reached the "top executive" to explain why, they said we were auto paying on the 20th and they bill on the first of the month, so they charged us an extra 10 days' worth to make their billing cycles easier for themselves. I do not recommend this company at all.

Here's what you get with the Hampton Cove Storage Sense. We advised them several times over the…read moreyears that swallow nests were a problem - no response. They're happy to raise rates every year though!

If I could give less stars than one, I would. Used to be owed and managed by a local family. It…read morewas sold to Storage "makes no" Sense who gouge their customers. My rent went up $40 per month for no good reason. Because that amount is not inflation. The person that runs it is rude and disrespectful. Their competition is less and has better, cleaner and nicer facilities. Do not waste your money here. The storage beside Storage "makes no" Sense on James Road has 10x20 for $75 per month not $168. The owner is local and nice. Say no to Storage "makes no" Sense on Hwy 431 and on James Road! Terrible.

Don't count on this company to help you if you have any issues with your U-Haul! We rented from…read morethem ( got talked into buying extra insurance... WASTE of money) Truck broke down after 2 hours! Had to spend the night before they could bring us a new one. We were told they would compensate us for hotel/meal. Absolutely didn't! They sent out TWO men to reload our whole house of furniture and they didn't secure our dining table. It fell over, leg broke off, top all scratched! They say they aren't responsible, U-Haul is, U-Haul won't take responsibility, the insurance company won't cover it! Guthries say they only rent out the trucks ( not responsible). So buyers beware!!!!

Wow! I'm surprised by the other reviews for this company. My wife and I rented a 20' U-Haul truck…read morefrom Guthrie's Self Storage and had a great experience. The two ladies working there were extremely helpful and nice. They even suggested I drop the truck off near our new house instead of driving it back to Madison in order to save money. I would recommend at least giving them a try.