5 stars. they now offer pick up and delivery thru their website www.thewashfactories.com…read moreas easy as ordering uber eats amazing!!

Of the laundromats I've been to, this is by far the nicest!! Love the hours and it's clean and well…read moremaintained! I've never had a problem but have witnessed others experience malfunctions

Had a great and fast experience! I needed two pairs of jeans taken in and they were able to do so…read morefor a great price and within 1 week! Highly reccomend.

I was in Pennsylvania for a class reunion and needed a suit dry cleaned. This place was close to…read moreHomewood Suites where I was staying. I brought the suit in at 8:30 AM and they were able to get the suit dry cleaned and back to me around 3PM. Amazing! Very reasonable price! Perfect!

Worst Dry cleaners EVER! !! They are Con artists disguised…read moreas dry cleaners. I've had the worst customer service from them again and ALWAYS. The Alteration lady Lisa, lies about her sewing skills. She charged me $160 for few alterations and when I reached home and opened the bags- all clothes were returned without any alterations. She just pressed and hung them on hanger and said she was too busy to let me inspect and try them at her shop. When I went back to her with clothes, she just refused to admit her fault. The husband is rude and obnoxious!! I don't know how anyone is suggesting a positive review about them. They are EXPENSIVE!!! And wastage of money. I now go to a different dry cleaner altogether. PLEASE AVOID THESE HUSTLERS! !!

Worst place, worst service. The lady on the phone had a big time language problem. She was rude and…read morerefused to talk to me or tell me the dry cleaning price for the shirt. She cursed and hung up on me. I won't recommend this place at all!

First time I used a service like this. Convenient and reliable service. The process was simple…read morefrom start to finish. Laundry was fresh, clean and delivered sealed in bags. I will definitely use this service regularly.

From the owner: Laundry day is a thing of the past. You are just one click away from never doing laundry again!read more

I had a very unpleasant exchange with the person at the front desk on Gay. I brought in a bunch of…read morewire hangers - from clothes Parkway dry cleaned - and was told to correctly sort them and put them where they are supposed to go. Even told me they would not take one of them - from clothes they dry cleaned. Told me it was my responsibility to do it right, and actually started getting aggressive with me over it. I'm a customer! Our house has been using Parkway for years. I really resented the way I was treated! Hello all you consumers - PARKWAY recycles and reuses the wire hangers they give us and we return. Sorting the hangers is a courtesy, not an obligation. As a customer, I do it begrugingly but it is NOT my job. We are not paid to their work. I suggest management have a talk with their help so they understand the relationship: we consumers/customers pay Parkway for a service. We assist them to be responsible in the community by bringing back plastic and hangers. It is not our job to sort them. That's a courtesy. Period.

We live out of the state and Parkway cleaners expedited our dry cleaning and laundry when we had…read morelittle time to attend my dad's funeral. The team was very nice and helpful given the situation. The clothes were perfect.

The staff is friendly. On street parking is easy. The prices are reasonable. What more could you…read morewant?

Great service. Flawless work - best of all we've tried in Lancaster. Reasonably priced. And…read moretruly nice and thoughtful people.

I come to the Gay Street location once a week to drop off and pick up my dry cleaning. The staff at…read morethis location is Amazing, They go above and beyond to offer "great" customer service to their customers. You would NEVER know if they were having a bad day because they are consistently friendly and very welcoming. Diane (who recently retired in December 2023) was one of my favorite people to see when visiting this location. Now that she is no longer their Rodger has taken place as my favorite. He's extremely patient, kind, caring and accommodating as you can tell he cares about his job and how well customers are treated. Thank you Diane and Rodger for going out of your way to ensure customers like myself are provided "Excellent" customer service every time we visit your store. Oh! Thank you to the management team at this location who are responsible for this "Incredible" staff. You All Are Rockstars!!!

This dry cleaner used to pick up directly from my office, which was great! But for some reason…read morethey just decided to stop. My dirty laundry sat at my office for WEEKS as we tried to get in touch with them to find out why they stopped picking up, but we never received any call backs. Horrible service.

I had my comforters cleaned, great price plus had a coupon, packaged nicely and smelled fresh, not…read moremusty. Friendly staff, glad they are back in Lancaster. I got a free EZ Drop bag as well, and can drop off 24/7. Haven't tried it yet though.

From the owner: With quality service at unbeatable prices, why go anywhere else? At ZIPS Cleaners, we'll help you…read morelook your best for less.

Great experience and great work! They shortened my coat by 6" and you would never know it! Very…read morereasonable prices!!!

With this dry cleaner is being the only one in the area certified by Canada goose, it was worth the…read moretrip for me. Their communication was terrific ...always answered right away by text or email whether I had a question about price or when the item was ready to pick up. And my coat looks beautiful. Payment was easy to do online or they would've taken Venmo or other payment in person. I'm glad I trusted them with my business. Christopher and his brother David are exceptionally pleasant to work with.

Jolanta did a great job on the alterations on my wedding dress! She is very knowledgable and made…read moregreat recommendations on details that I didn't even think of. Her rates are reasonable and she knows how to schedule her time so that we easily met our deadline, even with all the other projects she had going at the same time. I will keep her in mind for all my alteration needs.

From the owner: Custom tailoring, alterations of women's and men's apparel, custom designed clothing and…read moreproduction. Wedding gowns (alterations and custom creations), bridesmaid gowns, tuxedos, Prom / Quince / Sweet 16 dresses, Baptism / Christening outfits, Athletic apparel / costumes (gymnastics, ice skating etc).