I would give them no stars if that is even possible. I dropped off a designer label dress that needed a simple cleaning in Dec 2016. It had been there without incident 2x before. About a month later, I try to pick it up and was told it wasn't there and the claim check had been voided. They blamed former employee. I made 2 more trips to the store before I was given a loss claim form and the main company's customer service number. To this day, I've heard NOTHING from the claim for my $300 dress. I made several calls to the number, it says don't bother to leave message (I cannot make this kind of crap up) and send email....which also never got a response. I had given up all hope when in April 2018 my husband got a random call and said my dress was "never picked up" . He ran up to the store, to find my black and white "go to" client visit dress which they attempted to charge us ~$10+ to claim. My hubby strongly suggested they not have to deal with me on it and write off the charge ....which they did after he rehashed the story. They asked if we would ever return and he said MAYBE but you need to call my wife to apologize ....which they never did. Save yourself and your clothes the trouble - go anywhere else you can find!!! read more