After more than a few traumatic experiences with shops throughout the twin cities its been hard to…read moretrust any shop. Elk River Muffler & Brake will be my one and only shop I go to for all of my mechanical needs moving forward. These guys communicate well and are very technical and in my opinion can diagnose with accuracy what other shops tend to miss diagnose. I brought an old gmt800 in and they were able to make her roadworthy again. They replaced my leaking manifolds & the gaskets, serviced my rebuilt transmission at its 30k mile interval , diagnosed and fixed my cylinder 7 misfire, and diagnosed what I thought was a slipping transmission (clogged catalytic converter) all for a more than reasonable price. This shop offers a very personal touch as you can interact with the mechanics working on your vehicle and the guy at the front is great as well. They are certainly worth my commute from the cities and highly recommend this shop

I have had my car serviced here twice. Something I really appreciate is they explained things well…read moreto me, a woman, without sounding condescending. I also appreciate they didn't try to sell me on anything other than what I wanted done. Excellent.

They did a great job repairing my Mercedes seat at a reasonable price. I would definitely bring…read morethem additional work.

David Pounds It may sound like an easy process, but it's…read morenot. Jason replaced the passenger sun visor in my 2006 ZO6 Corvette and got the visor lights working kike new. I'm very happy with the work that he did.

Excellent service, great staff. My truck was finished a day earlier than expected. I'd recommend…read morethese guys to everyone I know.

Sorry if this review shows up twice, but I am not sure if I submitted it! We just want to let…read morepeople know that CMS fixed our truck after getting caught in a very BAD hail storm in Iowa! Our truck was a big mess, and they did an outstanding job at making it look NEW again. We would recommend you to check them out if you are looking for body repairs on your vehicles. Thank you so much CMS for your great work!

12/14/15: I was introduced to West Metro Buick GMC when I submitted a request for information on a…read morenew vehicle. They are a "no hassle, no negotiation" dealership that puts their best price forward, and does not pay their sales people commission on sales. Jared emailed me with the information I requested, and then told me to contact him if I wanted to test drive. He was not pushy and left me alone until I decided to make the 50 minute drive to Monticello because they gave me a super reasonable quote on the vehicle I was interested in. I emailed Jared on a Tuesday morning asking if I could come up that afternoon to look at the vehicle. I found out that this is normally his day off, yet he was waiting for me when I arrived at 2pm. He spent an hour with me, answering all my questions and test driving the vehicle. I left, and Jared went home - except I returned 15 minutes later to purchase. He gladly came beck to work to assist me. I then met with Paul, the finance manager. Paul was no nonsense, asked a few questions, and then came back 10 minutes later with the best option for me. Again, no pressure, no added side sales - he showed me options that made sense for me, answered my questions, and let me decide what I wanted. He explained everything I asked about in the paperwork without being condescending, and treated me like a knowledgable and respected customer. After my purchase, despite his dinner plans, Jared took all the time that was needed to fully explain all the features of my technologically advanced vehicle, and did not make me feel like I was being rushed so he could go home. I was out of the dealership within 3 hours of my first arrival, and was never pressured. The made me a fair deal, including a fair trade-in deal. Everyone at the dealership was friendly, and I could tell they were doing their best to make everyone at the dealership feel comfortable and taken care of. I have never had such a pleasant experience purchasing a car anywhere else. They left me loving their dealership, and totally satisfied. They now have a loyal customer in me. -------------- Update 1/16/16: I took my vehicle in to have accessories installed, and it was a great experience. They had a loaner vehicle waiting for me, which was a brand new, loaded GMC Sierra with only 500 miles on it ready to go with a full tank. They gave me an estimated completion time, and when I arrived at that time the vehicle was finished and the work was done in a quality manner. I did ask them to look at repairing a scratch, and they told me they would have to send it to an external shop for a quote as they do not do body work at the dealership - which is a negative for me, but not a big negative. I like one stop shopping.

I bought a truck from West Metro a couple of years ago. The truck itself has been fantastic, and…read morethe initial sales team was great to work with. However, the experience in the finance office completely ruined the relationship, and I feel like I had one pulled over on me. During the finance process, I felt heavily pressured into buying their extended warranties, specifically the "Wrap Coverage." They heavily sold it as ultimate peace-of-mind protection. It turns out it was anything but that. Here is what you need to look out for if you buy here: * Used Replacement Parts: When I actually needed to use the warranty, the provider they sold me tried to replace my truck's components with used parts. I had to pay out-of-pocket just to get actual new parts put back into my vehicle. * The Fine Print Trap: The "Wrap Coverage" was highly praised by finance, but they failed to disclose that seals and gaskets are completely dropped from coverage after a certain mileage milestone. I am currently sitting on $3,000 worth of necessary seal and gasket work with zero coverage. * Zero Accountability: When I reached out to West Metro, they washed their hands of the situation by telling me they "no longer sell that company's contracts." * Broken Promises & Ghosting: The finance manager dragged me along for a full month, claiming he was talking to the General Manager (GM) about getting my out-of-pocket parts costs reimbursed. I even supplied them with the invoice from my recent visit proving what I had to pay to put new parts in the truck. It has now been three weeks of absolute crickets and ghosting. I thought I was purchasing peace of mind, but I really just bought an expensive lesson in fine-print deception. The sales team can get you a great truck, but run away the second you get sent to the finance office. Don't buy their third-party protections.

I've been taking my vehicles to Alford's Repair for years. I'm capable of doing a lot of car…read morerepairs on my own, but trust and respect the mechanics at Alford's. Excellent service is rare anywhere you go, but it's what I get when I take my cars here. I'm willing to pay to have Alford's do the work because I trust them to fix what's broken and to also let me know what I need to keep an eye on. But they have NEVER tried to pressure me into fixing those other possible repairs they have noticed. I keep a family fleet of cars going and having a place to bring them where I know I won't be jerked around is great. I highly recommend Alford's repair. I would be shocked if you didn't receive the same great service as I always have.

My partner and I stopped here on the way to visit my folks for Easter. After a blinking check…read moreengine light, we limped our car to Alford's and they quickly assessed the issue and were upfront about pricing and repair options (we are keen to not sink much money into our older car after many repairs this year). These folks were fast, friendly, and gave us options. Would definitely recommend to others!

Told me 1 pm after lunch. Great service easy to get in good…read moreproduct Would definitely go back to them and get my tire needs or whatever services I might need on my car great people comfortable spot close to home

Had what I thought was a coolant leak on my 2019 Duramax. Turned out that it was a transmission…read morecooler. Front desk did a great job keeping me informed on the repair and I appreciate the straight forward fix on my truck. Took an extra day to get the vehicle back which wasn't ideal, but I know parts can take a little bit to arrive so no big deal. They did a great job and I'm glad I don't have to worry about my truck overheating or having problems. I'd recommend them to anyone in need of repairs.

These guys are the best. Always knowledgeable and very helpful…read more The only place we take our vehicles! Thanks guys!

The new owners of this shop are legitimate scam artists. Myself, and at least a dozen family and…read morefriends have had nothing but bad experiences paying for services that were either never performed, or never talked about before hand and added on after the fact with little to no explanation. Find a new, trustworthy place to bring your vehicles!

I had a friend in a very difficult time in his life and his car broke down. He had no other way of…read moregetting to work. I called a bunch of places but no one could get the car in to be fixed. I finally got in touch with Mike at JC automotive and within 2 hours my friend's car was brought into the shop and the very next morning (first thing) the car was ready. I am forever grateful to the team at this establishment for their compassion and for handling the situation with care.

I was visiting St. Michael, MN and my maintenance required light came on. I called JC Automotive…read moreand they offered to get me right in to run diagnostic - no one else offered that kind of service! No service was necessary but they gave me peace of mind. They were willing to run the diagnostic for free even after quoting me $105 on the phone. Truly amazing service!