3.5 and rounded up. Overall very good facilities if you are a solo traveler, or a couple that is…read moreokay with this setup. I say this because all rooms have a clear glass shower in the middle of the room and toilet is also placed within frosted glass sliding doors (see pics).
Approaching the hotel, it's very conveniently located for public transit, about 6-7 minutes walk from the Amsterdam Zuid train and metro station, where trams and buses also stop. The area directly around the hotel is mostly residential so street parking is also available.
A ramp or a few stairs lead down to the front entrance, and a Jeff Koons balloon dog statue greets you in the foyer, followed to the left by a casual table set up of self-check-in, semi-assisted with friendly staff that come over if they see you looking confused. I appreciated that the entire process was pretty simple, at each iPad station you scan your own key card from a stash of cards to work for your room, also you're allowed to check-in early as long as a room is available. I arrived at 10am and was able to go up to my room right away which was a plus.
The rest of the lobby area consists of plenty of seating, a couple dining tables with benches around a central bar/kitchen area, where snacks, drinks (alcoholic and non) and light meals area available to order. Filtered tap or sparkling water also available for all customers to self-serve fill up glass jugs and bring up to your room. Shared co-working and lounge spaces in the lobby were also very colorful and stylish. Staff are willing and able to help with inquiries.
The hallways and my room were pretty clean, I wiped a little dust off the desk and bathroom shelves. The bed is very comfortable, (and probably this and the relative ease of public transit are the reasons I would stay here again,) king sized though it's against the window. Pillows were better than most hotels I've recently stayed at. Control for the thermostat, TV, lights, blinds (both day blinds and blackout blinds) are controlled via iPad. TV controls were a bit temperamental, sometimes it wouldn't work or there was a lag, the TV shut off a couple times and I couldn't turn it back on. WiFi was consistent and strong.
If you're not familiar with Citizen M they incorporate a lot of witty/humorous content in their presentation so expect to see some of this in the signs and branding around the hotel.
Getting to the parts I really didn't like:
1) the lack of privacy by using a glass shower with white curtains that are basically see-thru, and toilet incorporated into the room--really convenient if you're staying with a friend and you want to see them nude, or hear their bathroom functions. For the rest of us, well...not as much.
2) very nice to have a rainforest shower in a small room like this, however aside from aforementioned privacy issues, it's hard to clean and even with good ventilation the humidity will get caught in the shower, resulting in black mold in the sliding shower door tracks both above and below.
3) because the sink is also in the middle of the room, whenever you use it, water inevitably splashes out even being very careful, so you have to wipe it up to avoid tracking dirt and dust all around the room.
4) the room is quite small so if you have anything more than a carryon suitcase there's not much room to open your luggage, also very minimal hanger space, just a few hooks and a few hangers provided.
5) safe in my room didn't work. I kept things locked in my suitcase and was ok.
6) only two outlets in the room, which can be a challenge if you have more than one person needing to charge a few items overnight at the same time.
7) whenever I entered the room the window blinds would automatically open, which I found annoying bc I would have to close them again. The room I was in faced other residential buildings so I didn't particularly want people seeing into my room.
8) last but not least, I'm not sure who decided to place the toilet paper roll dispenser on the the left upper side edge of a toilet with an abnormally high back--imagine trying to reach a foot over your left shoulder or contorting your body at an extremely unnatural bent-over angle to reach and tear off the necessary several squares each time after you use the bathroom...sigh. Or maybe this toilet paper dispenser was built for tall people, not us with the short arms.
For some the positives might balance out the negatives, which was generally the case with my stay, and I would consider staying again. However I would also check what other hotels are available next time before booking this as a back up.