COVID-19 has caused us all one way or another losses and hardship but to find a hotel like…read moreeasyHotel makes me contribute to recovering their losses is not expected and unfair.
Booking.com made the reservation with easyHotel in November 2019 before COVID-19 arrived, for 2 nights in July 2020 as we were attending an Andre Rieu concert which was then postponed.
I followed the directions and recommendations of the ECC Net to act in good faith with contributing to the survival of suppliers, however easyHotel sadly didn't follow the Unfair Contract Terms Directive 93/13/EEC and Pursuant to Book 6, article 265 of the Dutch Civil Code.
The concert was rescheduled to July 2021 and Booking.com did reschedule the hotel dates however COVID-19 again cancelled the concert and the concert was changed to July 2022 but Booking.com didn't answer my requests and I had no option but to contact easyHotel which did reschedule the date.but now my wife has had to have chemotherapy and a stem cell transplant.
The treatment was in October 2021 and expected to be completed in December 2021 and we still planned to come to the Netherlands after receiving all her previous and current vaccines but in May the hospital told us that she was immunocompromised and despite receiving three COVID-19 vaccines and would still need hospital treatment plus it was too dangerous to travel due to COVID-19.
The concert couldn't transfer the tickets to July 2023 and offered a refund but easyHotel couldn't change the date and refused to refund.
Even when I had found a couple who were wanting to take over the reservation, a day before the reservation, easyHotel didn't reply to an email I'd sent until mid afternoon of the day of the booking, too late for the couple as they had found another hotel
Let something positive come out of this virus and support the hotels, travel insurances and other business that followed the guidelines by working with their customers and report business and hotels like easyHotel and Booking.com which feel that travellers should pay for their losses and can't be trusted to do the right thing. Also didn't receive any help after requesting a voucher from Booking.com.
My initial flights from Australia to the Netherlands for 2 was AU$2500 in 2020 and this year now costs about AU$8200 so we have losses too but I don't expect easyHotel to pay for it.
Anyone who have still not received a refund from easyHotel or easyHotelbenelux and is interested to commence a class action please message me.
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Shonky Hotels: easyHotel,
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