The valet guy damaged my car on August 5 at 410 New Hyde Park and it's now August 19 and my car has not been fixed. They have not provided me with a loaner car and I can't get an answer as to when my car will be fixed. I called, emailed and texted and everyone is always "in a meeting ". This is disgusting , unacceptable and unprofessional behavior. read more

I as well as many other of my work colleagues, visitors and patient families utilize valet services almost every week day at my place of work. I have never had a negative experience or occurrence until today. Money was missing from my wallet. I hope they remedy the situation appropriately and quickly. read more

I panicked the day before my daughters wedding as I came to find out the lot I thought my guests could park at was not available. I was referred to Michael by our wedding venue and quickly received a call back from him and he confirmed a team within the hour and assured us all would be taken care of. A well dressed team showed up on time and, as he said, took very good care of our guests. They were professional and polite and I heard nothing but positive remarks about the service. I want to thank Michael and the crew for turning what could have been a disaster into something that we did not need to deal with on the day of the wedding. read more

I decided to host my mom's 75th birthday in the heart of Williamsburg for 80 guests in an area with very little parking. I cannot begin to explain how efficient and professional Michael and his team were. On the day of the event, it started to rain, and the one thing that my guest did not have to worry about was were to find parking and getting wet. I also appreciate that they had a strong system that made navigating 30-40 cars smooth without people waiting long for their cars. Working with them was such a pleasure that I have no hesitation in using them again or even recommending them. read more

We had the pleasure of planning our wedding valet with Michael and his team. Michael was super transparent in pricing and services, and the response time was seriously... the best! We can't thank the team enough for the seamless services throughout the evening on our wedding day. Our friends and family found it SO convenient to attend our special evening! Only happy and excited faces walking into the wedding, and that's all we could have hoped for!!!! Their professionalism ensured the happiest vibes before and after our event - it's part of wedding logistics that a lot of times goes unnoticed, but we wanted to make sure that WE NOTICED ALL your professionalism and care towards our guests! read more

If I could give negative stars I would. I NEVER valet and the one time I do they fucked up my brand new Mercedes Benz. I had my brother fiancés bridal shower at Kyma restaurant in Roslyn and I come to find that they let my brothers JEEP wrangler roll into my Mercedes. Aside from all the damage on my car AND my brothers. They also let a family friends car running for 4 hours. My brother had to give her a jump cause her car wouldn't start. It's been almost a month and they've still yet to fix my car. They are telling me I can ONLY go to the shop they want me to. That's actually illegal. They have inconvenienced me and I've been driving around a messed up car and instead of going out of their way to help the situation, they're not. Disgusting. read more

Terrible treatment of staff in terrible weather conditions and pay does not equate to what the valets endure while on shift .

My wife and I worked with Elite to provide valet services for our wedding guests at the Metropolitan Building in Long Island City. While there are parking garages in the general area, we figured that it would be the most convenient for our guests to provide a valet service for their use. We are happy that we went with the Elite Parking & Hospitality team. Their team was great to work with - very responsive in the run-up to the wedding, friendly, arrived on time, and with no issues with our guests and their vehicles during the wedding. Thank you Elite! read more

My husband and I recently celebrated our wedding at our property in Hampton Bays, and we hired Elite Parking and Hospitality to handle our valet parking needs. We were so pleased with their service! Michael and Bill both were very easy to communicate with, prompt in their responses and came to our home for a site visit prior to the event. The day of our wedding, the attendants showed up on time, they were courteous with our guests and did a terrific job at organizing and moving the cars smoothly back and forth. We highly recommend Elite Parking and Hospitality! read more

As a wedding planner from Jumping the Broom Weddings located in Brooklyn, NY I've worked with Elite Parking & Hospitality in helping to plan a wedding reception this past August. My experience has been nothing but great, from sending the initial email to the end Michael gave exceptional customer service, he was very patient, he educated me when explaining services that I was looking for and followed through in the end. If you ever need parking services this company is the one to call! read more

We used Elite Parking to provide valet parking for our guests for our wedding at The Greenpoint Loft. Our contact was excellent about emailing us back immediately in reply to any of our inquiries, and was patient with us as we amended our needs shortly before our wedding. By all accounts his team was friendly, kind, and most importantly had cars ready for people very quickly. While it was very important to us that our guests have such efficient service, it was equally important to us that our guests not feel the need to tip the valets. With that we chose the pre-tip option, which awards a very generous gratuity to each valet with the understanding that a sign would be put out communicating tips had been taken care of by the hosts and that any additional tips would be refused by the valets. Prior to the wedding we made sure to have an additional conversation confirming this so as to avoid any confusion at the last minute. Following our wedding, we've asked a number of our guests if their tips were refused and thus far were told that all tips were accepted by the valets. This was very disappointing to us as we felt strongly that we didn't want our guests to incur any cost for this service and had taken the proper actions to include tip refusal in our contract. Upon bringing this to our contact's attention, he looked into it, and ultimately discovered that some of his valets had, in fact, accepted tips. We were offered a refund of half the amount of our pre-tip and as yet have not accepted. Ultimately this has left a very bad taste in our mouth as accepting any tips is in violation of our contract. While no amount of money will reverse what happened it seems a small sum with respect to the fact that our guests were left feeling that we were not gracious hosts. It's not about the money for us, but just the recognition that half of the pre tip, when the valets appear to have received all the tips they would have been rewarded had we not pre-paid, adds insult to injury. For us, we used Elite Parking as they were an exclusive vendor at the venue so we simply had no choice. While the parking/car retrieval portion of their services appear to be impeccable, should you also want to go the pre-tip route, we would suggest you have someone check on them throughout the night so that you don't find yourself in the same situation. read more

Michael Flynn was impeccable to work with. Offered solutions we didn't even realize were possible, at no additional cost! His team set up in front of the church where we got married, and then moved two blocks down to our reception venue, to best accommodate our guests. They even directed guests to the reception venue after the ceremony, which speaks to the "hospitality" part of their name. We sincerely appreciated the team's willingness to work with us, and we highly recommend their services. This was the least stressful part of the wedding planning, for sure! read more

This valet company is amazing. I work for a location that has valet with this company. They're very polite and courteous to the guests and are professionals at what they do. 5 STARS!!!!!! read more

If you are looking for excellent customer service, amazing staff and a CEO whose attention to detail is impeccable, look no further than Elite Parking & Hospitality. From my first call with Michael, I was blown away by how accommodating he was and how he did not leave a single stone untouched. His prices were affordable and the breakdown was easy to understand. Even better, he walked me through every single step of the process with ease so that I knew exactly what to expect on the day of my event. Leading up the event, he checked in several times to see if there was anything further that we needed to ensure that the event would be a huge success. On several occasions he went above and beyond to make sure that our guests would have a smooth arrival to and departure from the venue doing things like triple checking that he had the right number of parking attendants and that our guest list had not changed. On the day of the event, his crew arrived promptly and ready to start. Of the 30 cars they parked, not one person had a complaint and in fact each person had nothing but positive words to say about the valet service. I have already contacted Michael about providing his services at another event I am having in the near future and have the utmost confidence that his team will provide service as excellent as they did at our last event. Customer service either makes or breaks a business. Great customer service will result in repeat patrons for years to come. Bad customer service will result in a business that can not build customer loyalty. Michael Flynn and his staff at Elite embody the very qualities that result in amazing customer service. If their goal is to build customers for life, they have succeeded; as I will be using them for all future events in the region. Do yourself a favor and take the stress out of finding a valet for your next event. If you want affordable, detail oriented and professional service, than Michael Flynn is your guy. Give him a call; you will not be disappointed. read more

This company is hard to deal with and I would not recommend it for your special occasion. Thw owner is difficult to deal with, hostile and very unprofessional. From reading other reviews, I see this is a common occurrence for this business. read more

Elite Parking was great! They confirmed with me and responded very promptly to any questions I had. The staff was professional and fast. It can be especially challenging to deal with parking in Brooklyn near 26 Bridge, so my guests were thrilled with having this service. At the end of the night, one of my guests (a groomsmen who was helping clean up) left his keys with them. One of the staff members of Elite services went above and beyond to figure out whose car they still had and made sure that I, as the bride, did not worry about it at all. They were super friendly and helpful. read more

We booked Elite Parking for valet parking for our wedding reception in brooklyn (501 Union). The venue we had our reception at recommended them because they said that they were reliable. The person we contacted, Michael, was professional and made himself available to us for any questions we might have. We heard no complaints about parking during our wedding which means they did a great job! I also dealt with one of the parking attendants and he was polite and efficient in his work. I highly recommend using them. read more

Elite Parking never showed up to our event. After signing an agreement and deciding upon a time contractually, they totally failed to arrive and provide valet services. Not only that, they never returned any of my phone calls. They inconvenienced hundreds of guests and are complete untrustworthy. Michael Flynn is a liar and completely unreliable. Do not use their services. read more

Elite was awesome. I hired them to do valet parking at my wedding. Michal Flynn was the best to work with, very attentive and accommodating, I heard nothing but good things about how polite and courteous the employees were all evening. Would definitely recommend and or hire them again! read more