I like parking here, its about an 8 minute shuttle. BUT, when you arrive back in town....your car is there waiting for you! How cool is that! read more

Quick check-in. Close to the airport. They are prompt to pick you up after you claim your bags upon arrival. A little pricier than we thought it would be even with a discount coupon we had received from our travel agent. read more

Horrible first time experience at Executive Valet. We have the Progressive SnapShot device in our car that indicated our car was not only driven while in the possession of Executive Valet, but driven recklessly and left to run for over 45 minutes! We arrived to the lot at 6:00 pm and when we asked to speak to a Manager, we were immediately given the card of the Manager, "Ashley". It was almost like they rehearsed it a million times before. We reached out to Ashley several times both by phone and on Facebook (They read the message but didn't respond). Once in the daylight, we also notice a long streak into the paint that wasn't there before we dropped it off. Horrible customer service since they can't even be bothered to return a call. We would NEVER recommend this lot to anyone. Hopefully our lawyer can guide us since they won't respond to us. read more

Excellent in every way. Efficient, friendly, affordable. We can't think of a reason to use any other parking service near Bradley. Ok, one thing: what's with all the perfumery air freshener in the main building.?Overwhelming! Still, a minor point. They're awesome. read more

Updated review. They lowered the fee to $5. Fair. Great staff but $10 fee to charge an EV? Way too expensive. read more

I've parked here several times with no incident until recent. After returning from my trip, I find (unknown to me) that my windshield had not just one, but two very long cracks and spot that looked like impact had shattered it. Upon reporting it, I was given an incident sheet to fill out, which was grabbed away before I could finish, then when no call came (it was promised), I was told that they had not done this, but that I had done it while on my way there and it was just showing up. I was told that they do not insure the vehicles and that my insurance company would replace my windshield for free. I'm done - no more trust and too many other valet parking around for same discounts and most other parking INSURES your cars safety - SOLD. read more

If you care about getting your back the way you left it don't park there. When I picked up my car at 11:30 pm and drove straight home, I did not stop for gas or get into an accident. But the next day I noticed a scratch on the drivers side of the car. It started at the bumper and went all the way across the back door and front door. Since I didn't notice it before I left the lot, because it was dark out, they told me that they were not responsible. I had to call them several times to get an answer on whether they would cover it; which took over two weeks. Because there was damage on 3 panels the estimate was almost $2000. I was told they do carry insurance for this sort thing but that their premiums would go up they won't help me. This came directly from the president of the company. They obviously care more about profit than doing the right thing. read more

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If I could give this place NEGATIVE stars, I would -- TERRIBLE, TERRIBLE service -- their valet over-torqued the key in my ignition, causing damage which they refused to cover!!!!! Park ANYWHERE else. It's not worth the egregious lack of customer service or risk of damage! read more

Professional, timely, and a great value. Prompt shuttle service to/from airport. Upon returning, the car was instantly ready to go. With a university discount, I paid $32 for 4.5 days. Could not recommend this business more highly to all BDL travelers. read more

I parked here from January 19-27 2019 and was very pleased with the service and price. I had a very early flight so I dropped the vehicle at 3:00AM. The staff was very helpful and made the process of getting to the airport effortless. When I arrived back on the 27th the shuttle was already waiting outside and when we got back to main office my vehicle was waiting out front. The staff cleared off all the snow and ice and had the vehicle warmed up for my arrival. I also had the staff detail the interior of the vehicle while I was away and they did an outstanding job. I will definitely park here anytime I have a flight out of Hartford. read more

LOVE these guys! Amazingly fast service - registration is literally 1 minute. (No waiting, just in & out) The driver took my bags & we were right off to the the airport. I received a text with a link for my return within a few minutes. When we got back to Bradley, I clicked the link & within 2 minutes, their van was there to get us. The driver again loaded my bags & we got in. We were back to their lot in no time, my car was there & waiting & the driver unloaded my bags & we took off - simple & easy!!! read more

Updated 9/2/2015 Dropped off my car @ 430AM on Monday for a 6AM flight, arrived back around 9AM on Thursday and was charged for four full days of parking. Called immediately upon return and was told its their policy to charge in exact 24 hour increments. The manager Amber was good to her word rectified the situation and I am once again a happy customer. The service was never a problem, a cheerful driver at 445AM when I was barely awake and a 13 year old who never flew before who was blindfolded as it was surprise, and all went smashingly. Car was there waiting for me and was dropped off at the car, keys were in it, and homeward bound. read more

Parked my truck here for several days. Drove my vehicle home the night I arrived back in town and the next day noticed dirt/sand all over the floor mats on drivers and passengers side AND back seat floor mat. Also noticed that BOTH the drivers and passengers seats were adjusted to a position different than when I dropped it off. Joy ride?? My truck was detailed the day before I arrived at their facility and NO ONE had even sit in the back seat prior to my arrival there. My floor mats were actually removed and washed/scrubbed the day before I dropped my vehicle off for parking. I thought about taking a picture of the odometer when I dropped my vehicle off to be parked but then thought I was just being paranoid. Obviously while I was away, people (plural) with dirty shoes were all over my vehicle. What were they doing??? At the very least, one would think they wouldn't leave all that dirt in my new truck. No clue what happened while I was gone. Won't be doing business with them again. read more

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Way past the other shuttles at Hartford (BDL) airport. Service people were obnoxious. Prepaid and then still she said I had to charge my credit card. Super slow pickup on arrival even calling and texting I had arrived. 20 minutes is rediculous. On top of that.. for 3 days charged week price. Just go to LAZ and save yourself this hassle. Two of their shuttles came by before Executive. I wouldn't use this service again when traveling out of Bradley. read more

I had an exceptional experience both dropping and picking up my car. I had a 6 am flight so I was there at 4:30 am and my arrival was at midnight. It was a very efficient yet luxe experience. read more

Awful experience here. Gave me significant difficult redeeming a LivingSocial vouch from years past. Terms of it said that the paid value "NEVER EXPIRES"- made me fight tooth and nail to redeem it, then left me high and dry at the airport for close to 40 minutes, #FACT. Any number of other lots had 3-4 shuttles go past me in the time it took them to finally arrive. When I reached out to them about it, they replied with a form letter with SOMEONE ELSE'S NAME ON IT.....I'm no longer even Jordan, I'm 'John Doe' to them, essentially. You want to treat someone like a number, well here's one for you- 0. That's the amount of business you'll get from anyone I ever can contact about this place. read more

Previously good experiences, this past time battery was dead, car was scratched, and over charged for one day. Attendant boosting battery was clueless and asked for my help. read more

We were actually really happy to find this place -- and through AAA, which should be a recommendation, right? So we left our car, made arrangements for an oil change (per their suggestion), and picked it up 5 1/2 days later at 9 p.m. on a Friday night. As we were loading up our luggage, we did the basic walk-around to check for damage (though their lot is very dark), and everything looked fine. 10 minutes after we were on the road, we realized we were both hearing a strange sound. 10 minutes after that, we pulled off the highway and looked *underneath* the car to discover a plastic panel behind and below the bumper had been torn almost in half. We immediately called Executive, only to be told that there was no one available to handle our issue, but that we'd get a call Monday morning. We waited till Monday afternoon, then called and left a message with the receptionist and another voicemail message for the Operations Manager, since we were finally given his name. We were told we'd get a call back within 30 minutes. We waited 45, then called the Operations Manager directly. As soon as I began to tell him why I was calling, he began denying responsibility. It didn't matter that the damage wasn't visible without getting under the car in a well-lit lot or that we'd notified them within 30 minutes of picking up the car -- "once you drive it off our lot, we're not responsible," he said. Then he realized we'd had the oil changed, and that the broken part is moved or removed during the oil change. Although he apparently realized, in light of this, that we weren't trying to rip him off, he seemed to think this should be a teaching moment, and lectured me on on how often people try to push off damage they caused on to his company. Is the issue resolved? Hardly. He merely punted the issue to their subcontractor for the oil change, promising me a response by the end of the day. I'm still waiting. Bottom line: I'll find another parking company next time. And I'm notifying AAA that they should reconsider this "partner". Update: The subcontractor was Gallant to Executive's Goofus: he took immediate responsibility and reimbursed the repairs within a week of receiving the bill. read more

My car was BADLY SCRATCHED in the lot at Executive Valet and they refuse to pay for the damage. Every panel on my one-year-old car has a scratch that is too deep to buff out and therefore needs to be re-painted, for an estimated $4,000 worth of damage. I am POSITIVE this happened in the lot and suspect that after snow the car was wiped off with something that scratched it. The worst part is they are NOT TAKING RESPONSIBILITY and I now have to go through my insurance company and pay a deductible for damage they caused, which will then go after their insurance company. Executive Valet is an awful, UNETHICAL business. read more

Park 'N Fly - Parking Near Me - Suffield, Connecticut

My truck was damaged in the lot at Executive Valet and they refused to pay for the damage. We used to park with Executive often until the night that we got the car back via VALET after a significant wait in the early fall 2009. The lights both inside and outside were not working as well as windshield wipers were defunct (it was raining when we picked up the car). We approached the office before leaving the lot but the clerk could not help us and advised us to call the following day during normal business hours. The damage cost us $800 for the repair to the ignition control module. I am POSITIVE this happened in the lot and suspect that somebody left the lights on in the truck or left the door open and the battery died, while trying to jump it, they connected the jumper cables wrong and killed the module. The worst part was they did NOT TAKE RESPONSIBILITY. read more

I would he giving them really high stars because service was excellent until I got in my car at pickup and saw the huge crack all the way across my windshield. I was told they do not cover broken glass but I'm wondering how that could have happened since it's been severely cold for months and that didn't happen before hand. Either they cranked the defrost on a frozen windshield or poured hot water on it. Now I'm out $300 and a day of work to replace my windshield and not even a call back from the manager. read more

We came back at about 12 am on a very windy night. Everyone else on the van got their car and, oddly, mine didn't show up. We stood outside for about 10 minutes in 20 degree temps with no jackets (just came back from FL) as my husband went in to figure out where our car was. We had to go get it ourselves in the back of the dark lot! We got in the car quickly and headed home. The next day, I walked around to the passenger side of my car and clearly my door had been hit by the swinging driver side door of another car which I can understand as it was windy. There was white paint marked on the door and I happened to notice there was an unusual amount of white cars in the lot (just a coincidence). When I reported it the next day, the first told me that they would fix it and to send photos. I did, then got a call from a manger that their policy is "to inspect the car before it leaves" (did I mention it was 12 am and they didn't have my car out front in the lights where it could be inspected?). I should also mention that this policy is not stated anywhere on the ticket, the website, the confirmation email, etc. We went back and forth and they refused to take any responsibility, however, they are masters at making up policies to suit whatever their latest argument was They claim that their drivers would have told them if they hit a car - really??? You think a guy working the night shift in a parking lot is going to risk losing his job? You can clearly see the marks that goes almost the length of my door and are consistent with a driver's door of a car that's parked at an angle as they do there. Obviously, one of these guys hit my car as they went to get someone else's and then just didn't bother to bring the car up for us hoping we wouldn't notice as it's pitch black in the back of the lot. No one thought it was odd that there whole "benefit" is that they will start and warm up the car for you but our car was the only one from a full van of people that WASN'T ready and warmed up??? I just bought the car 5 months prior and it had no marks. Thieves! read more

Not only did my car die while on the lot, when they jumped my car it fried the head light sockets, My alignment is off, and the paint on my rear bumper is chipping off after they washed it. I'm not sure what they did while I was gone, but my car is destroyed. Do not park your car here!! I'll have to go through insurance to have my car fixed. read more

CRACKED my bumper and left deep scratches on my car. No one reported damaging my car while parked in their lot so they refused to take responsibility. I would have been better off leaving my car on the street. read more

Convenient shuttle and friendly, helpful drivers. Car was ready to go when shuttle arrived back from airport. Be prepared to pay an extra day. They tell you in the fine print that they use a 24 hour clock. So if you are gone for 7 days, but come back later than the time you left, you get charged an extra day. I feel a little deceived, but I am sure some other places do the same thing. read more

Just came back from 75° weather to snow storm Stella. This company never disappoints. Staff at the check in/out counter is quick and they pay attention to detail. Car was warmed up and ready to go when we got back to the lot. Drivers are professional and very nice. 3rd time using them and I've been happy every time. Lisa M. Springfield, Ma read more

Simple and easy to use. Reserve on line prior to departure and save a little. I've used them a few times now and have never had any issues. Car is ready to go upon return. Have not used any add on services so I can't comment on them. read more

As mentioned previously, it is a bit further away, but certainly worth it. The staff was EXTREMELY up-beat and friendly (something I don't often experience with places like this). The facility is clean and new, and the service was prompt and efficient. Great price, but used a living social deal. read more

Service for both departure and arrival was great, I used a Groupon and paid a low rate for the additional days. Car was warmed up and in one piece when I got it back. The only downside was the rudeness of the clerk that answered the phone when I called for pickup. After a weeklong trip and layovers and airport discomforts, I wasn't in the mood for that. I noticed that mentioned in another review as well. read more

I can't say enough good things about this business! We arrived at about 3:00 a.m. for our flight, we were immediately whisked off to the airport. To say we were exhausted upon our return would be an understatement, so imagine how pleased we were to walk onto the waiting shuttle, be quickly returned to the parking lot to find our car running and only steps away. A perfect experience! read more

Chose this company due to the promise of having quick service but was very disappointed upon my arrival. Called in at 11:38 after getting off the plane. Did not see a bus when I got outside. I called again and was told the bus just left and was full but that another bus would come in 5 minutes. The next bus didn't get there until 11:58, exactly 20 minutes after I initially called. During that time the two airport shuttles came and left, as well as other LAZfly and Roncari Valet which had two buses come and go. I do not recommend this service. I gave it two stars instead of one star because the departure was relatively easy. read more

I've parked with them several times and it was always quick and easy, and seemed to be the best deal. I particularly love how I can get my car washed and it's oil changed while I'm out of town. All the employees I've dealt with have been helpful and polite. The only thing keeping it from being 5 stars is that I didn't realize when I signed up for their Express account that I'd get charged automatically in the future (could've been my mistake), and it was hard to turn off online. They don't really have their login system down. But it was very easy over the phone, so while making a reservation is easy online, I'd recommend doing other things over the phone. read more

My car was damaged while parked at their facility. I reported it as soon as I got off the bus. They were slow to respond at first but eventually asked for a quote on the damage. After their "investigation" they reported that they didn't believe the damage occurred at their facility and won't take responsibility. Read some reviews and decide for yourself, but it appears as though they have shady business practices. Stay away!! read more

Executive Valet is the best airport parking for many reasons. They're truly a service oriented company and always go the extra mile for their customers. Shuttles are clean and drivers are all so friendly. They also pull your car up when you get back, warm it up for you when it's cold, and wash & detail it if you want while you're away! So nice! Can't wait to leave my car there in a few weeks when I fly out of BDL! read more

Excellent experience every time. Smooth, effortless, good price and terrific service!

Never had any problems with Executive Valet and I use them a lot since I get a discount where I work. The drivers are usually really nice and as long as you remember to call or text with your number your car's ready to go when you return home, which is convenient. read more

I've used this service many times and have never had a problem. I fly maybe 3-4x/year. I buy discount parking in advance and the coupons never expire, which is great. I've had to wait 15 minutes for pick up, but that's not the norm. And in the winter it's so nice to get off their shuttle and right into my warmed up car. read more

We have parked at executive for 20 years and would rate their parking service high. However when you have an issue you will receive a lack of customer support. We had ancillary oil change car services using our points and our car seized on the MA turnpike.The car was deemed totaled and to move forward with obtaining resolution and another car we had to hire an attorney. This incident cost us another car, attorney fees, loss of work time and almost loss of life on the MA turnpike in Boston. We received no assistance from executive management or as a loyal customer a call to follow up on the incident. Most companies to remain competitive, customer service is listed as number one on a mission statement not Executive Parking. read more

I've used Executive Valet many times, but it wasn't until recent that I took advantage of some of their services including having my car detailed. They did an EXCELLENT job, the best I've seen yet (sidenote: I drive a minivan and I have three dirty kids). It was a bit on the pricey side but well worth it for the quality of work done. It was awesome to come back from a long day of travel to a clean car. I will use them again! read more

Excellent service! Staff was very friendly and helpful. The drop off was simple and easy, as was the pick up. The car was there waiting when we arrived. Highly recommend read more