I'm bad and tend not to book parking until the last minute. I just took a trip where I booked the…read moreparking reservation about a week out. On their service, I noticed my favorite lot for a better than normal discount and promptly made a reservation. Of course it wasn't until after I made the reservation that I thought to check the reviews. After reading the reviews here, and the BBB complaints, I started to get a little worried. It only got worse when the lot's website listed them as sold out. To try and settle my nerves, I e-mailed the lot directly and they confirmed that they would honor the reservation. Assuming of course that I followed the directions and brought a printout with me. All in all it went without a hitch. I taking one star off, since there website could use a little work. Sure it looks great, but having a back button to change a typo would be really helpful. Also the first time I started over to make a change, the later pages still showed my previous information. So if you do make a typo, carefully check your reservation before submitting it. I will say I was a little confused by the address here. The address on Yelp lists Connecticut, but the webpage lists California.

I am reaching out because I have attempted to contact your team via email twice regarding an…read moreextremely unsatisfactory valet experience at the Hampton Inn in Revere, MA. During my stay, my car was moved off the lot without my knowledge, driven around, and returned with an empty gas tank. It then took 2.5 hours to retrieve my vehicle from the location where it had been taken. At no point was I informed that my car would be moved. When I raised my concerns, the staff member I spoke with was disrespectful and did not offer any resolution. I have used your valet service at other locations without issue, which makes this experience at the Revere Hampton Inn all the more disappointing. I would like to request a formal response and explanation for this incident, as well as assurances that steps will be taken to prevent this from happening to other guests. Thank you for your attention to this matter. I look forward to your prompt reply.

I wanted to thank the staff here at the parking spot personally. I accidentally left my new Bose…read moreHeadphones on the shuttle when I was in a hurry. I didn't even realize I left them until a week later. After racking my brain for a few days on where I could have left them I reached out to these guys with a hope they had found them. Not only did they find them, but a lady named Rachel offered to ship them back to me. It's rare To find this level of service and honestly these days. Thank you!!

The Parking Spot is located about 1 mile or less from the main entrance to Bradley Airport…read more If you are looking for safe parking for your car, and the convenience, this is the place to be. They offer valet parking, easy check-in, in a friendly environment, and quick service directly to your airport terminal They also have an easy to use app to check in and book your reservation. Also, you accumulate points towards free days parking. When you arrive back to the airport, you go to the app, tell them you arrived and get the car ready and they will bring it to the undercover canopy for your pick up. You then proceed down to the lowest level of the airport to door four, and usually the shuttle van is waiting there for you! Again, convenience. This may not be the least expensive place to park around the airport, but it's the most convenient. I have no problem with paying a few dollars more per day to park when I get friendly and over the top positive service, in the location that is quickest to the airport They also have self park, which I have never used so I'm not good at giving a review on that All in all, if you want to just drop the keys jump on a shuttle and get to the airport with no BS, this is the place to be. Your car is in a safe, secure area, and is this business is deserving of your patronage

I was researching some parking lots to park my car while going on my vacation. I found LAZ Fly…read morePremier and I paid for my parking online. The charge was thirty three dollars and I couldn't believe that price for four days. When I returned to get my car, my payment was only one dollar and thirty three cents extra, since I went over the allotted time I put for my reservation. For four days, What a great price!!! The price also includes a van that brings you to the airport which is only a little over mile. The customer service is very great!!! When I arrived, the driver was right behind my car waiting for me. I was thinking what good customer service. He came to my car and put my luggage in the van. The customer service was just as great when I returned from my trip. The van was outside waiting for passengers as soon as we arrived to bring us back to our cars. The customer service is great and I will definitely park there again because who can beat the price of thirty three dollars for four days.

I thought he shuttle would pick me up at my car. It didn't. I had to drag my luggage to the gate I…read morecame through to get picked up. 30 minute wait. Make sure you walk up to the pick up points. Either at the parking entrance or across the street at the main LAZ office building. The driver picked up my heavy luggage quickly and transported me and the others quickly. Music playing in the back ground as well.

I have used Z for more than 15 years. In the past few years there have been long waits to be picked…read moreup at airport. Not appreciated at the end of a long trip home. On the other hand, vans are usually available with little wait to get to your flight and the price is better than any other options.

Our shuttle driver drove a full bus like a maniac with no concern for our safety! Speeding!…read moreTail-gating! He got NO tip! There was no need for for driving the way he did!!! I won't be using Z again!!!

I have one small negative, one huge negative, and one positive to offer…read more First on the positive, their vans run on good schedules, there seems to be a lot of them, and they are very clean (much cleaner than Roncari) Second, the small negative, I see the "Premier" van and start running to it. As I approach the van, the driver switches the sign to "Economy". It's actually a pretty good system they have to be able to use their vans for both lots...but they should figure that out before they get to the shuttle loading spot. Now the huge negative, I bought an oil change and full "Bumper to Bumper" car detailing. The car was ready when promised. And, it was clear that they had done a detailing. It was washed, vacuumed, cleaned, etc. BUT, the interior detailing was about a 7 on a scale of one to ten. There was still crumbs and dirt in the carpet. There were stains on the leather seats, etc. The exterior was for the most part clean, but I'd say far from "detailed". The nooks and crannies showed ample evidence of not being "detailed". The tires were shined with detailers shine. On first inspection, it looked as though it had been waxed too (as promised). As I got home, though, and the car went through one rain, I realized that the "wax shine" that it had was only detailers shine and not really wax. There is no wax on the vehicle at all. All in all, not a good value for the money. There are so many good car detailers out there. While these guys offer convenience, they don't detail very well. Now finally, here is the real problem. When I raised my question and concern about the interior detailing shortfalls, I actually talked to the... Are you ready now? General Manager, Scott Scaraville. Yes, the big boss. How this guy got this job is amazing. The entire time I was talking to him he barely looked me in the eye, he was consumed with his cell phone, and really acted as though he could care-a-less about me, the company or his job.

I think fastract is excellent all around. When I had issues, customer service was very good. I…read morenever had my car detailed Pete so I cant remark

I parked my car here while I went away for the weekend. When I returned I noticed the weed I left…read morein my arm rest was missing. It wasn't a lot of weed but it was my weed and I paid for it! This may sound foolish to others but I'm mad! I feel violated! I trusted these people and I thought my car and anything inside would be safe while in their care. I expect more from this business. That's so unprofessional!!!

Getting better. You can not beat the prices. The service you can beat but you get what you pay…read morefor...right. When. Arriving home from the airport the shuttle takes FOREVER to pick you up. Not exaggerating other car places shuttles came two to three times before this companies shuttle came once.

I wish I could give zero stars!…read more We booked because the price was ideal, they are listed as pet friendly, and because of the location. The photos online looked really good as well. Our plan was to stay for two nights. We pulled up in our uber and the exterior of the building did not look good. Now, I can understand if a business is renovating, and I don't fault a business for making improvements. The lobby wasn't as clean appearing as the photos online. The walls around the base boards were dirty. We proceeded with checking in, and went down the hall to our room. The hallways were very dirty, and there were cracks in the walls and floor. It's important to note we were travelling with our cat and wanted to get her out of her carrier after being in it for a few hours. I was thinking more about our cat than all the clear signs that staying there was a bad idea. We enter the room and it smells HORRIBLE. It was a combo of dirt, mold, cigarette smoke and dog/cat smell. If you've lived with cats or dogs or both you know what they smell like. There was only one working light in the room, stains on the carpet, and the bedding was stained and covered in specs of something or other. I let our cat out of her carrier, and started setting up her litter box, and my mom calls out to me that there's a cockroach on the headboard of one of the beds. I open a cabinet and there's bugs all over it. My mom opens a drawer and it falls off in her hand. I said point blank to my mom that we were NOT staying there. So we put our cat back in her carrier (which she was not thrilled about believe me), and made a reservation with a pet friendly hotel down the road. We left the room and told the woman at the front desk we won't be staying. I had taken photos of everything, cockroach included (live cockroach btw that didn't even run from us or my phone camera's flash), and we demanded a refund. We couldn't get an uber to go up the road (my mom is a senior and I recently had heart surgery), so we were forced to walk a few blocks to the hotel we had booked with, and cross a busy avenue to get to them, which was nerve wrecking especially since our cat was trying to bust out of her carrier. Once we arrived at the new hotel everything was right with the world. We still haven't gotten our money back and it's been quite the battle over the phone. We will persist until we are refunded, because we didn't stay there and this place shouldn't even be operating as far as I'm concerned.

Do NOT book this hotel. It looks abandoned and as if it's about to be torn down. Drug addicts in…read morethe parking lot. Cancelled as soon as I got there. They will not refund my money.