Easy directions for parking upon arrival, this is an excellent place for your staycation, or stay…read moreover for an early flight The newly redecorated restaurant was so welcoming, with a simple menu and delicious presentation Many conference rooms were available for any sized meetings. You may have on site to avoid traveling and hitting traffic through Hartford or whatever. The rooms were so comfortable, I love the king size beds. Again, newly redecorated, a great place.

Exceptional location. I've literally never had a shorter walk to a terminal…read more It's very nice inside. The lobby, meeting rooms, and rooms are very well done. The only thing holding it back from a 5....the food options are limited and the bar is small. The M club lounge on 8th floor could use sprucing up and better stocked.

One of the worst hotels stays I've had…read more The customer service is terrible. The blonde lady working the front desk was extremely unpleasant. Really should not be in a customer service facing position. The hotel was pretty dirty. There were mystery fluids on the floor of the elevators for an entire day that weren't cleaned... and they only have 2 elevators. The AC is also motion activated so I hope you enjoy waking up hot in the night and the room being hot each time you come back to the room. This place is just extremely cheap... you're better off at the Motel 6. We were on a road trip and wanted to utilize the laundry facilities but ended up paying $24 for 2 loads due to the driers not drying at all. The rooms themselves were fine overall, could definitely hear our neighbors having a good time in the next room over through!

The front staff is very friendly. The rooms are very clean, the hotel is very clean. The bartender…read moreis always very nice and welcoming, and we love seeing her.

The food is so good and the room service is great they provide snacks and food to u if hungry and…read morethey have a station for medicine if ur hurt. Also a computer station

This Holiday Inn is centrally located to a lot of restaurants and shops and is just a ten minute…read moredrive to Hartford. We received excellent customer service from the front desk staff. Checking in and out was a breeze. The hotel itself is updated and clean. We were very happy with our room. It was spacious and the bed was extremely comfy! They also serve continental breakfast daily from 6-9:30am. Overall we had a great stay and would be happy to stay here again!

I typically stay at another hotel in the area when I'm in my corporate office, however, due to my…read morepoor planning, my preferred hotel was booked solid during that week and I reluctantly had to make other arrangements. Since this hotel is close to the office AND a Marriott chain, I thought it was safe... Boy was I wrong! Let's start with the parking situation... although I didn't get any pictures, there were at least a dozen signs throughout the parking reminding of the penalties for not paying to park by using a separate app that you must download. Checking in wasn't too challenging, and the two front desk employees were kind.. The room (318), that I was given was one of my biggest pet peaves... the room was equipped with a portable AC, with the hose connected to the window... the slit was big enough to allow for any type of bug to fly in and make itself at home... I went home with so many bite marks where the bugs had just feasted on me. My other complaint was the fact that apparently there is a family of stray cats that are obviously fed by someone, I don't think she was staying at the hotel (although I'm not sure), but she showed up everyone morning with food and fresh water for them. To some this might not be a big deal, however for someone who has a huge phobia of cats... this was unwelcome! My take away - do not wait for the last minute to book my preferred hotel!

Charge for Parking ? No Hotel east of Hartford does this. And you have go to a 3rd Party site via…read morea QR code on your phone to pay this extortion.Ridiculous

My wife and I stayed here on a Saturday night while we visited a family member who was working at a…read morelocal theatre. The hotel was located one block away from the theatre and was very convenient. We showed up about two hours early and not able to check in early but they did hold our luggage for us. The hotel is beautiful, charming, clean, and full of historic value. Everything in our room worked to perfection. For an old hotel, our room was very spacious and very quiet. We took advantage of their valet parking for a nominal charge. Attached to the hotel is Bar Max which appeared to be a beautiful spot to have a drink. The hotel is within walking distance to shops, downtown, and restaurants. The price of the hotel was shockingly reasonable compared to some of the other hotels we have stayed in across America. The valet staff was the most friendly of everyone. The front desk staff was not warm and inviting and did not mention anything about the complimentary coffee or tea which was 10 feet from them. However, if we did return to Hartford, we would most likely stay here.

The Goodwin knew it had three weddings and an Olivia Rodrigo concert on the same day, with heavy…read morerain from a nor'easter on top of it. How was an expensive hotel this unprepared for guests arriving? Valet parking was unavailable when we pulled up in the rain. Instead of explaining our options, the valet yelled, "I've been here since 6 a.m." People were left walking through the rain with their luggage because parking was overwhelmed. Inside, the check-in line was roughly 30 people deep. Guests were angry, the front desk employee was visibly flustered, and there was no visible management taking charge. I ended up organizing the check-in line myself. I was also trying to calm people down because the young woman working the desk clearly needed help. At one point, when a man came up to retrieve a bag he'd checked, I warned him that he should find someone else to help him if he didn't want a mutiny from the people waiting. That is how badly the lobby was being managed. We were told the shift changes at 3 p.m. What was management's plan for the guests arriving between 2 and 3? No one apologized or offered a useful solution. If management reads this, please check the cameras from 2 to 3 p.m. today. Look at the line and the lobby, then tell me whether you find that acceptable at a hotel charging these prices. Checking into a hotel should feel like being welcomed and taken care of. Instead, this felt like standing in an airport after a canceled flight, trying to find someone who could help. People were walking through the rain to get to weddings. How would the couples feel seeing what their guests encountered after being told to stay here? Hospitality is a profession. People study and train for it at places like Johnson & Wales because doing it well takes skill and care. Where was that training here, and where was the management support for the staff? Guests should not have to organize a hotel's check-in line while an overwhelmed employee is left to face the crowd alone. The Goodwin's response today was pathetic.

Great hotel with massage chair as a BIG plus! Reasonable price per night. Clean and comfortable.read more

This is my third stay at this property. My first time, it was a late night check-in and there was…read moreno one at the desk. I waited for over half an hour for someone to check me in. I did try to call the front desk, while standing in front of the front desk, to see if anyone would answer. No one did. I finally got checked in. The property itself is very nice and the rest of my stay was normal for a basic property. My second stay was perfectly normal and the staff was a mixed bag of helpful, but nothing really stands out. So I assumed the first stay I had was an anomaly. Third stay, right now, I was checked in by the lovely Ms. Yolanda. It was late, and I had a few questions, but didn't want to deal with them at check-in time. I went to the desk the next afternoon, about an hour ago at 5:30PM EST on Sept. 6, 2026, and this older man tells me to my face that he cannot help me, as a guest in the hotel, because there are other guests who need to be checked in to the hotel. In other words, hotel guests have rankings, and current guests are the bottom of the ranking. If the business model is to only ever have new guests, and never have repeat guests, then their customer service model is brilliant. Unfortunately, I pre-booked a fourth stay in about a month. I didn't make it refundable, so I can't get out of it. I'm hoping you, as a reader, recognize that I would have been a regular, repeat customer because I'm in the area a lot, and have the ability to recommend places to people who come up the Five College area. But Blue does not want me as a customer. My next stay will be my last here, and I would not recommend this hotel to anyone. It's a shame, because this could have been a favorite. My suggestion is look for other comparable hotels in the area. They are numerous and competition is fierce.

I don't understand why this place has such bad reviews. I stayed here with my boyfriend yesterday…read moreand it was so nice. We stayed in the Jacuzzi room and it was very clean and nice. The water was hot and the service from the front desk was very nice. Our room was quiet and there wasn't anyone weird hanging around outside like I have heard some people say on other sites. The woman at the desk told me they are doing a little renovating and there was some noise in the morning but not until around 10am when everyone should be up anyway since checkout is at 11. The place was easy to find and we did not need to go to the front to ask for anything. The heat and ac worked great and the bed was very comfortable with bright white sheets and bed spread. I could not have asked for anything better. If I go to an xfinity show in Hartford again I will definitely stay here again. Great place for a couples night!

I've stayed here before and it wasn't too terribly bad for a weekly stay. But in the past month or…read moretwo this place has been taken over by someone else who I hear is actually leasing the property. I plan on reporting them to the health department! The new person let go of all of the staff except the general manager! There is no housekeeping anymore so this guy is renting out dirty rooms and offering you a "twenty dollar discount" if you clean the room yourself! $20???!!!! Are you kidding me? It costs a lot more than that to clean a room and why should I do the dirty work to stay here?!? They charge $245 a week for a regular room and $285 for a studio and $295 for a one bedroom. I am being charged $295 for a studio though and when I questioned why I was told that mine is large like a one bedroom (not really because I actually saw the one bedroom) I wasn't going to argue because I already yelled at the guy for trying to give me a dirty room. Besides the room being dirty there was a large hole in the bathroom wall near the floorboard. One room was reserved for me by the general manager and when I got there to pay the new owner said that my room was taken so he offered me the dirty room with the hole in the wall. I got angry and said you can't do that to people and you can't rent out dirty rooms he changed his tune and gave me the room that was originally reserved for me! So much for it being "give out" huh? They charge $10 deposit for a second key even though more than one person checks in. It's a $5 deposit for the remote for the tv. It's a $10 deposit for the Internet and you have to go to the office with your dirty linens to get them replaced. The room we are staying in has NO HEAT AND NO AC! The general manger is an absolute sweetheart and she tries to take care of all of her guests. I feel sorry for her because she has to battle with stupidity from the new owner!

First and last time at this location. Check-in was speedy…read more I checked in after 4 pm. I left between 7:45 and 8:15 due to bugs being in the room. Crawling on the wall next to the bed, one was on the night stand clock, and 2 on the ceiling. I personally killed 3 bugs. The problem was bugs in the room. Every edifice/building has critters. But I do not expect the response to be, "We'll send someone just wait til after 9 in your room." That's when management will be available, I was told. Then I took pictures and they took pictures. They then said they're just ants. The last time that I checked, the insects did not have a credit card to pay for the room. I was also offered a different room. None of these platitudes swayed me. I'm sorry, First impressions can be long lasting. I booked through Booking.com and the CS Team is still trying to reach upper management at Enfield for resolution. I'll update as soon as I hear back. In the meantime, I'd suggest other options in that area.

Been here about two hours. Room is clean, air conditioned, easy check in, affordable , in a quiet…read morearea with very little retail . Very reasonable price. Only here overnight for a meeting tomorrow morning .