This was my first time coming here. I originally wanted to go from my blonde to a dark purple, but after some deliberation with Crystal, I switched to a dark brown color. We started later at around 10:30 (my appointment was for 10 am) because of the idea change but ALSO because the front desk lady and my stylist were late to open up the place.
I was a little annoyed because Crystal told me pretty much as soon as she started my hair that she had a friend coming in 15 minutes later for a balayage. Why would you book my appointment for only 45 minutes then? Even I know that's not enough time for a single process.
I ended up waiting around for someone else to finish the dye in my hair, rinse the dye out, and rinse out the conditioner. The whole process took over 2 and a half hours, not even including a blow out and trim. I skipped those because I wanted to get out of there so badly by the end.
My hair color didn't even come out as I asked! It's a strange color of dark brown and blonde with reddish tints. Definitely not the color we had picked out or something went wrong while mixing it. It's a shame because I spent all that time and money on it.
In short: although they were nice, the lack of professionalism tarnished my experience. People were standing around doing nothing for good chunks of time or on their phones while they were working. Something that I have NEVER seen at any other salon.
------ UPDATE TO RESPONSE -------
This is going to be long and with a lot of details (apologies) but I feel it is needed after such an insincere and false response from the business.
I called before I made the appointment to specifically ask if the salon had permanent purple hair dye because that is the color that I wanted from my blonde hair, and I know that it's not a common color that every salon stocks. The lady at the front desk spoke with someone else and assured me that they did. I made the appointment and came in. I was told that I would need to bleach my whole head and that the salon only had a purple 'stain' that would last roughly a week. That's not even a dye, let alone a permanent one. Of course, I'm not going to pay a large sum of money and ruin my hair for just one week of color, so I switched ideas last minute to a chocolate brown. Yes, I consulted my friend a lot but that's only because I was told two different things and didn't expect to have another plan handy. If I was told correctly on the phone in the beginning that it was only a stain and NOT a dye, I would never have made the appointment for that specific color. Did I mention (for the second time) that the store was opened late? I was on time for my appointment. The workers were not. So no, I didn't have a "45 minute consultation" as stated.
After applying the color and sitting through the process, I waited an extra ~20 minutes after the timer went off for someone to wash the dye out. Crystal was working on her friend's hair and was telling the other guy and girl every time they walked by to wash out my hair. They didn't - the guy sat at the front desk and the girl went on her phone. Since I was there from the opening of the store, I saw exactly how many customers that girl took care of for the hours that I was there. It was one hair cut for an older lady and that's all she did. So yes, I think it's reasonable to be annoyed at people who should be working but they aren't. Thank god that Crystal's assistant finally felt bad for me and just took over the care. I did have virgin hair at the time, but I have gotten the ends of my hair dyed and also a full balayage - both of which took less time than this circus show. Also, I no longer have virgin hair and have never spent almost three hours for a single color process. If you think that is a reasonable amount of time, then there is something wrong with your work ethic.
I don't know where you, Rolando, get the idea that I was satisfied or happy in any way. First off, you didn't talk or even look at me for when I was there. Second, I was so annoyed that I told my friend to make up an excuse to help me get out of there (something that I never thought I would have to do! Ever) because no one wanted to work on my hair. I could have said plenty, I could have argued with the price, but I just wanted out of there. The color was nothing close to a chocolate brown, but I didn't even want to waste the time to go back and fix it. I was 100% done with the place, the lack of professionalism, and the fact that I was left in a corner of the salon since no one wanted to finish my hair. I do not appreciate being patronized even though I was maybe a younger customer than what the salon is used to. Either way, I feel it is justified to change my review to one star. I hope this place has changed because it seriously needs it. read more