Paramont Plumbing sent a tech to my home today. Aiden arrived on time and was very professional, knowledgeable, and efficient. As a senior citizen, I appreciate Paramont Plumbing for hiring kind and courteous plumbers who know what to do! read more

I'm extremely disappointed with my experience. The technician came out initially, was in my home for about 30 minutes, and then told me they didn't have the proper tools to diagnose the issue. They left and returned a week later, but that visit only lasted around 15 minutes. Despite spending less than an hour total in my home across both visits, I was charged for two full hours at $225 per hour. That feels excessive and, frankly, predatory. There was no transparency upfront about billing in this way, and the charges don't reflect the actual time or service provided. I understand that companies need to make money, but this kind of billing practice leaves a really bad impression. I would not recommend this company based on my experience and would encourage others to ask very detailed questions about pricing before agreeing to any service. 500 spent and still weren't able to tell me the actual problem! read more

Though their services are a bit more expensive than some others, their professionalism and quality of service makes it all worthwhile. I recommend trying them. read more

The response to my phone call was prompt and they actually wanted to come earlier on the day-of! How often does THAT happend?! I had Vinny service my kitchen food disposal this afternoon. He also addressed some other plumbing concerns I had and gave me a LOT of good advice for addressing my A/C condensation drain line questions based on the way it is designed in my condo building. He gave me greater peace of mind for handling situations with it in the future. I truly appreciated the extra time and professionalism that was offered, and I feel confident in recommending Paramount Plumbing to others for their needs. Thanks again! read more

TLDR; Their technicians have no knowledge or experience, they didn't fix either of my problems, and they never follow up as promised. I've used Paramount twice, the first time was for a stale odor coming from our guest shower. They cleaned out the drain and it didn't help, they had no further ideas about what could be causing the smell, and the only suggestion they had was to do a smoke bomb in the clean out and check for leaks, but said it would cost thousands of dollars and probably wasn't worth it. So we still have the smell. The second time I used them was for our bathtub faucet, the hot tap had stopped working, they came out and looked at it, and said they would need to order a new cartridge. It's an older faucet so they said that the cartridge might be out of production, in which case we would need to replace the faucet. I was fine with that, and they said they would get back to me the next week with an update. The next week came and went with no contact, so I called them and was told they were still looking for the cartridge and would definitely call me after the weekend. That was now 2 weeks ago and still nothing. I was not impressed with any of their technicians, they came to the house 3 times total and every time they had to call someone and explain the situation to check what they should do. It seems like they just have a bunch of rookies in the field and maybe some experts back at the office who are real plumbers? read more

First, Paramount gave me a next day morning appointment. They arrived on time and gave me status on their trip. My issue was cumbersome, tedious and lengthy, requiring accessing the manhole in the street. I received an estimate beforehand. I cannot sing the praises of Kegan and Abel enough! Not only were they courteous -and professional, but they also resolved the immediate issue, provided insight/recommendation on the prognosis of the pipes. Having tree roots embedded in the pipe, they continued to grind until they cleared the pipe. I highly recommend Paramount. read more

Water was coming up thru the grout in between the ceramic tiles in the kitchen. Jason was spot on and found the issue and corrected it!! Very professional and timely!! read more

Nick is very smart. He determined what had happened with my plumbing issue in no time at all. He is very knowledgeable about plumbing and I trust his opinion. Many thanks to Nick! read more

I was changing my water heater for the third time in 5 years in preparation for a move away from ATL. Nick Vega handled the change with ease and was the first plumber to discover the cause of prior water heater failures. read more

I have a showerhead leak since last week. Through the recommendation of our building engineer in my building, he referred me to Paramount Plumbing. Their schedule was very full and could only come out today for me. No problem I said. The lady on the phone was cheery and nice. She took down my info and gave me a time frame of 9-10am. The technician called and left me a voicemail this morning letting me know they were on route to my building. Sweet!! Finally!! Not long after, the concierge called and told me the technicians were here for me. When they showed up, I was advised of the charges and asked if I was fine with that. It hurts to pay so much for labor, but what can I do? after all this is America, labor always costs more that parts. Ok, at least if the technicians do a good job, I would feel better. William and David were very nice, we talked a bit and I told them I have all the Kohler parts for them. I supposed they had to just unscrew the handle and remove the faceplate. Easy job right? The removing of the screw proved to be a task. The screw was so tiny and eroded so much that it was almost impossible to remove it. After over an hour and a half of trying to pry out that screw as tiny as a grain of rice, we agreed breaking the handle may be the only way. Somehow, they managed to take out the faceplate and removed the handle and alas!! Got that screw out!!! They replaced with a new Kohler screw, changed out the faulty cartridge and valve with the new parts. The guys really took a lot of time here and I really appreciate their time, effort and professionalism. Glad I don't have to run out to find a handle replacement, and can start using my shower again. So that's 5 stars from me to Paramount Plumbing for a job well done!! Thanks guys!! read more

Apparently, Paramount is the preferred vendor for my condo association. I felt pretty good about them before they came along because my HOA person is super duper good at knowing great contractors and doesn't deal with "BS" people. So, when my HOA guy referred these guys, I was 100% ok with it and knew they'd be quick to fix the problem. *Both times Paramount's guys came, I got a phone call 30-40 mins prior to there arrival. Very happy they do that... I've heard horror stories from other vendors that don't call at all or arrive really late. Eric came the first time to diagnose the problem. My upstair neighbor's tub was leaking. Guess how they get to it? My ceiling. :( Eric said it was unavoidable. He took maybe an hour? It didn't take too long.. especially since it was a work night for me. Marco came the 2nd time to cut into my ceiling. He was pretty nice too & did his best to cut along the right area & clean up afterwards. Overall, I like Paramount. Thankful my HOA person knows solid people for me. read more

Had a great experience with Paramount - everyone from scheduling the appointment to getting the work done was very pleasant and helpful. Vinny installed a whole house filter for us and was great to work with. I'd recommend Paramount! read more

Phil with Paramount Plumbing has been to my home a couple of times to do work. Both times, he was on time, professional and knowledgeable. I'd recommend them and use them again in the future. read more

We needed to replace our water main riser in the garage as it was old and rusty.We got a number of plumbers to come and give us estimates.Most would not work on galvanized steel piping .Paramount did the job for us no problem and it was done efficiently .We can highly recommend them as plumbers who know what they are doing and are reliable .We highly recommend them. read more

I found Shane and Paramount Plumbing via HomeAdvisor. He responded very quickly to my request for a quote, the price was fair - and while it was less than a couple of other plumbers, it was more than 1, but that one did not respond quickly to any requests. He arrived on time and replaced my water heater and the pressure relief value - as requested. He didn't try to up sell, which was refreshing. The work was done well, and he took the time to explain what he did and what to look for later, just in case an adjustment needs to be made. I would use them again in a heartbeat. read more

Phil and the Paramount team were great! Paramount came highly recommended by the building, so it was a no-brainer to give them a call. Setting up the appointment was a breeze over the phone and I received a call half an hour before the crew showed up to fix the leaky shower-head. They arrived on time and went through the estimate with me before starting on the replacement. After they replaced the part, they cleaned up and headed onto their next appointment. Highly recommend given our seamless service experience. read more

I had been a loyal customer of Paramount for over 12 years and had them service 3 different homes of mine during that time. No more. I can tell you know their quality and service are terrible. They are now a big business and just want your money with awful plumbers. Example one - had a leaky toilet at my primary house and plumber said 3 of my 4 toilets had to be rebuilt. Months later they were all leaking after the rebuild. I called to tell them to please fix they said why did i wait so long, then i told them my mother passed away and this wasn't a priority plus you guarantee your work right. They came out fixed what they broke and unnecessarily charged me - cost was $1000. Example 2 - Recently had they plumber come to diagnose a shower leak at a condo i own and they said there is a missing piece. The super at the condo sid they can order the piece and plumber said he'll come back out to install w/o additional charge since i had to pay $450 for him to initially come out. Recently spoke to service manager (i used to speak to owner) and they said he'd have to charge me to fix the shower. Done. Good bye Paramount (Erik) best of luck to your big business. I'll take my business and my referrals else where. read more

Paramount Plumbing has been my go to for the last couple of years when it comes to my plumbing needs. I have never had an issue. The staff has always been professional from the staff in the office when I need to set up an appointment whether I do it by email or calling. They call and let you know when the plumber is in route and who will be coming. The plumber who have taken care of any issue I have had have been professional, lets me know what eve the problem is and what my options are. I will continue to use Paramount Plumbing for my plumbing needs. read more

Phil did a great job remounting a sink that has come apart several times over the years - I am confident the way he remounted the sink will finally work! He also fixed a weird situation we had with our hot water handle on our bathroom sink, but was able to rebuild it for us. Super nice person - did a great job explaining the problem and how he was going to fix it. He's very friendly and polite and focused on the job. read more

I have used Paramount Plumbing twice and both times they were timely, easy to communicate with, friendly, professional, and most importantly, they did a great job. They replaced a leaking faucet and replaced my hot water heater. read more

I've used them twice - once for a leak causing large water bills and today for a water pressure problem with our shower. Phil did a great job both times explaining what the problem was and what our options were to fix it and the cost of each. read more

I called for emergency service on Christmas Eve and Sean was there in 15 minutes. Incredible service and great work. Don't hesitate to call for plumbing needs. read more

We have used Paramount Plumbing for 4 years. As with all service companies, it's the people that make the difference and no different here. Marcos is our go to and not always does excellent work but also calls afterwards to follow up and make sure we are happy. He is a master at his craft but even better to work with as a person. Five stars for Marcos! Andy & Cindy read more

Phil was wonderful! He was on time, knowledgeable, fixed all of my issues in a timely manner and cleaned up after himself- amazing service! I was thankful that he knew so much about Peachtree Lofts because it's an older building. read more

Paramount Plumbing has been my go-to plumbing company for about 4 years now. I work as a manager for high rise and town home communities around Atlanta, and have never had anything but top quality experiences with Paramount. Large scale building wide high dollar projects to late night emergency calls, they are always quick and professional and above all, knowledgeable about what they are doing, even when other companies walk away with their hands in the air because they can't figure out a particular issue, Paramount always saves the day! If I could give them more than 5 stars, I would! read more

Excellent, professional service. Phil was knowledgable and courteous.

Called them regarding an estimate on replacing a water heater. My condo had recommended them and had obtained bulk pricing with them prior. Lady who answered was extremely rude and would not honor price. I went with RS Andrews who was also recommended by my condo and they gave me a discounted price no hassle and did a great job. read more

AVOID THIS COMPANY AT ALL COSTS. They are scam artists who are unprofessional, dishonest, and don't care about the customer or property. I used them to repair a clogged drain connected to my washer. The company charges by the hour and did not come prepared for the job. He had to make 4 trips back and forth to his truck getting tools or forgetting something which totaled 50 minutes! Basically charging a whole extra hour costing $150 for doing nothing. If they send multiple people onsite, then expect to multiply that. When the work was done and they had to move my washer and dryer back, they were careless and not careful at all. They broke the vent on my dryer and shredded up my floor. Then they hid the floor damage by pushing the washer over it. I noticed the issues two hours later when I had to take a closer look at my dryer. I promptly called them to let them know of the issue and they said they'd get back to me. They didn't make any effort to reach back out to me for 3 days. I had to keep following up with a phone call each day to politely ask what's going on and if we can talk about resolving the issue, but they kept making up new excuses to procrastinate. Then when they finally reached out to me, they had the audacity to email me saying it's not their responsibility at all, saying the dryer was already broken and that I caused the floor damage! I'm an honest man and I don't have the time to lie and damage my own property to start some trouble. Why would anyone do that? This company is extremely rude, careless to your property, and will make no effort to talk directly with you and make it right. They are dishonest crooks who will cheat you of money and destroy your property. Their motto for customer service is: 1) Deny all responsibility 2) Blame the customer for every issue, even if it makes no logical sense 3) Overcharge and cheat as much money out of customer as possible. AVOID AT ALL COSTS!!!! read more

Eric and the team at Paramount Plumbing did a great job replacing my water heater! I was in a bind as the water heater had finally gone bad and was leaking into my neighbors unit. Not only did they beat the prices of other plumbing companies, but they squeezed me in to quickly fix the problem. Eric and his staff are very knowledgeable and friendly. I would highly recommend this company for any plumbing problem that you have. read more

A+! Highest possible rating! Angle was extremely professional and knowledgable. He proactively diagnosed my problem and brought all of the necessary parts to fix everything at my condo in Midtown. I would recommend him for any plumbing issues. read more