This company did great work for our business so I highly recommend them. They explained how to use…read morethe system very well.

From the owner: We would like to keep all of your assets safe and security by providing reliable security system.read more

Sorry for this late review but I have to give a shoutout to my installer today CJ Wilson the guy…read moreliterally waited on me to get up to install my system and literally made me feel comfortable letting him in my home after I grilled him but he handle the pressure perfect very young guy didn't expect a guy his age with such great customer service and patience he answered all my concerns with true concern for my home. Now I never give my friends or family number out but today I sent him 3 referrals if you see this CJ keep up the good work. And I'm sorry for your lost Sincerely

Canceling Vivint was far more difficult than it should have been…read more A year ago, I was told I needed to pay off my equipment financing before I could cancel service. After paying off the equipment, I called to cancel and spent over an hour on the phone speaking with two different representatives. I was repeatedly placed on hold for 3-5 minutes while they returned with new offers to keep me from canceling, including discounted monitoring rates and replacement equipment through "loyalty points" that I had never heard of before despite being a customer for years. I was also charged an additional $35 for equipment-related costs that I was told were not included with my financing. Although my cancellation request was eventually approved, Vivint informed me that my account would not be processed for cancellation until 10 business days after notice was received. I was also told that monitoring charges would continue during the review/processing period. The representatives were polite, but the process felt focused on retention rather than providing a simple and transparent cancellation experience. Customers should not have to spend over an hour on the phone, endure multiple retention attempts, and wait additional business days just to end service.

They were recommended to us by neighbors that had good experiences with them…read more We had researched and researched which surround sound system we wanted to go with our smart TV.... after a while, system overload and you don't know which is the best... We had focused in on a Bose system, mainly for their name recognition, but the Southern Acoustics techs recommended the Sonos ARC system, with sound bar, surround and sub-woofer speakers... We are so glad we took their recommendation. A wireless system that sounds incredible. Their techs recommended a wall mount system over the fireplace, and they took care of all of the ordering. They gave us the option of ordering the equipment ourselves, which, in hindsight, I wish we had done because it took them quite a while to get the equipment in. We could have gone the same day to Best Buy and bought it ourselves for the same price. They were professional, prompt and very respectful and courteous. They installed and then tuned the wireless system to our room. Now here is the rub. They mistakenly installed the ARC sound bar upside down on the mantle just below the TV. It is understandable how that could happen since the SONOS name is attached to the front of the speaker, and it reads SONOS forward and backwards, so it looked right when it was upside down. We never had a clue that it was upside down. Now, fast forward two years later. We installed a Direct-TV dongle on the TV, and that is when we noticed the ARC being upside down. The ARC has Dolby ATMOS upward firing speakers, so the sound WAS being compromised. I called their office and explained. The techs were out the next day to correct and re-tune the system, no charge. Great company that stands by their work. Definitely recommend them.

We used NES for our home alarm needs and then again for home audio. Both times they were on time,…read moreprofessional and helpful. Their product knowledge is what impressed me most, though. You get the sense that they really enjoy what they do, unlike the box stores. I will definitely be using them again when it's time for some more fun gadgets, or just electrical work beyond my abilities.

HORRIBLE CUSTOMER SERVICE FROM JENNIFER AND ESPECIALLY BOBBIE! Our alarm continued to go off when…read morea bad storm came through. I called for assistance on what to do. Jennifer answered my first phone call and tried to help me, but couldn't so she asked Bobbie a few questions and that was fine. I called back a few minutes later with the same problem. We are connected with our landlord's security system so after speaking with him, he said there was an issue last night and an error was on the main security panel. I looked at their system and retrieved the error message. I called back the third time and Bobbie answered. I told her who I was and she just sat there. I asked, can you hear me? She said Yeah! Wow, I am in customer service and I thought she does not need to be answering the phone. I explained that I had spoken with our landlord and this was the error message on his system. I asked her, do you know what that is, her response was very unprofessional, with a bad attitude. I'm sorry the first impression of a business is who answers the phone or who greets you. I would never recommend them to anyone.

Fantastic service. Polite, knowledgeable technicians that take the time to explain my new system. I…read morewas impressed with the response and scheduling and best of all NO Contract! They set me up on Alarm.com! Love it! I highly recommend this company!

I used Alamassee Protection to install a wired ring camera. Great service, responsiveness, and…read moreaffordability. Definitely recommend.

Very annoyed that we bring an issue with cameras he installed no longer working due to a…read morethunderstorm and he didn't use a sense of urgency to try to fix, replace, or even troubleshoot the issue. One camera before the storm kept missing up and was not fixed. This is why we don't use people on Thumbtack! Thank goodness I have a family member that is a cop and good with cameras that can try to assist and give us next steps on what to do regarding this situation. Smh. These cameras are supposedly life time warranty but we'll rather pay for better service and new cameras!! Disregard the green checked boxes around "Service requested", "Quality", and "Value" because I did not select those to be checked!!

So I contacted cool geeks after we vetted a few other TV installation companies and we are so happy…read morewe went went Cool Geeks. Not only are they professional, but they work quickly. He left no mess, kept in contact with me prior to installation day, and kept my fiance and I laughing the entire time! The prices are very affordable and he explained all additional add-ons (like a new wall mount and a credit card surge charge) so there were no surprises. I highly recommend this company and can't wait to use them again when we move into our new home.

I had a connectivity issue, my smart tv, surround sound and receiver were not syncing for some…read morereason. It was at the point where I was using 3 different remotes to control everything. David is excellent! Arrived on time, diagnosed my connectivity issues and explained everything in layman's terms, not geek speak. Did not sell me extra equipment, used exactly what I had to fix my problem. Nothing short of professional outstanding service.

Incredibly efficient, quick, and high quality work at a great price. Did everything I asked and…read morehelped me with some other tasks I needed to get done. Very nice and polite. My dog loved them. Would absolutely recommend to anyone!

These very nice folks came out today and installed my new 65 inch TV. They were very easy to work…read morewith actually arrived exactly on time and did a wonderful job. They took very good care of my TV, and the surrounding areas as well. The wiring looks wonderful behind the TV. I couldn't be more happy. I highly recommend their services if you need a TV or a chandelier or anything that might need to be hung.