I had booked with Prestige and later on I found out that I needed a bigger unit which was coming…read moreout to be a very expensive alternative to store junk! so I checked with the manager Aaron, he was kind enough to refund me the deposit and cancel the agreement. I appreciate his understanding and his customer service is par excellence. Thank you Aaron for your kindness and understanding.

Aaron is an amazing communicator and helped me with more than i needed! Will definitely use this…read morecompany for future needs.

Very easy online sign up will set you up with one of there storage units. Great service! A rep…read moreanswered right away when I called with some questions. Very accommodating. Better than most. Very nice! Thank you!

Best experience ever! Needed a storage unit ASAP and was…read moreable to take immediate possession within an hour by completing all the requirements online. Facility was clean and area secure. Would highly recommend!

They have cleaner facilities than any of the others I've used; their staff member Trevor not only…read morewas especially polite, he even helped me with a personal problem while I was there

This place earns it's name PROS!!…read more The office is clean bright and offers boxes, locks and other moving materials. The security is excellent and the place is in perfect shape with excellent maintenance. The big deal for me is the security. The fences are well build and in good repair. The front gate is computer controlled and closes behind each and every vehicle. The storage building are ALL in great shape and clean!! They are lit and have outlets in the unit I'm renting. The staff is warm friendly and helpful. The person I've dealt with is knowledgeable and helpful. I HIGHLY RECOMMEND this business!!

We have had a storage unit at this facility for about ten years. The grounds and the storage…read morebuildings are clean and well maintained, the owners live locally, the fees are reasonable, and we've had zero problems in all of the time we have been leasing a unit. We recommend it.

From the owner: Veteran owned & Operated 24 Hour Access…read more 7 Sizes Available Monthly Or Annual Rates Available Veteran and First responder discounts

I was looking for a storage unit for my son who goes to WMU and who would be coming home for the…read moresummer. It was my first time ever renting a storage unit and I had a million questions. I called many places and voice mail. Cross Creek actually answered their phone and the lady that answered was awesome. I did not get her name but she explained everything to me. So I knew exactly what size I needed and what to look for. Unfortunately she did not have what I needed available, or I would have defiantly rented from her. So I just wanted to say Thank You and If I need storage space, again, I will definitely try Cross Creek first.

From the owner: *Personal & Commercial Secure Storage *Indoor & Outdoor Storage *24 Hour 7-Day Coded Gated Accessread more

DO NOT USE FIVE STAR STORE IT. My unit (and many others) got broken into and they offered me to…read moremove into a new unit until I figured out another situation. That unit got broken into also. When I filed a police report the police told me that this happens "all the time here", the company doesn't file police reports and they lied about having cameras. They do not. Because they're cheap and they prefer to put their customers at risk and brush the crime under the rug. Manger Todd's "hands are tied" by Corporate office. They did not return my call to amend my complaint and request for a refund. Avoid this business/entire company at all costs! I wonder why their rates are so cheap? Probably so they don't have to refund you after they rob you. Something very weird and criminal about this business.

Whitney was incredibly helpful and thorough with our transaction. Thank you so much ⋯ will gladly…read morereturn when needed!

I had a 15 ft U-haul reserved but after pickup it seemed small for my stuff. I called and they…read moreimmediately swapped me for a bigger 20 ft U-haul.This was my first time renting U-haul with auto-transport. I was concerned if they will take the time to explain how to load/unload the car but Cristian was super helpful. He was way past his work hours but took the time to explain things nicely and made sure I was comfortable before driving off. They can get a bit busy but that's ok as they give you excellent service.

Excellent service! Adela keeps the storage facility clean and is always making improvements. I…read morehighly recommended Lovers Lane Storage on Lovers Lane in Portage, MI

My brother and I met Ken at the S. Burdick facility. Ken is a great guy…read more He showed us the different options. Ken went above and beyond what I expected. After talking with him, I felt more at ease and confident. That Prestige is the right choice. Ken deserves a raise! Thank you for having such a great employee! Brenda B.

multiple negative incidents with customer service. multiple incidents with billing being put on…read moreautopay and payment being taken before the due date. manager does not help with customer concerns since changing to different owners they seem to only care about money and not customer satisfaction.

This dump is a terrible place to store your valuables. The owner is an asshole and the staff behave…read morelike extortionists. The security sucks. The place is crawling with bugs and over priced substandard units.

We had used this facility for over a year. On a Saturday afternoon after my husband emptied our…read moreunit, he removed the lock. I called the following Wednesday to let them know that we wouldn't be using the unit anymore only to find out they had already reissued it and they refused to refund the remaining weeks of the rental fee. I feel this is a very shady business practice. We had paid for a full month of rental and only used it for a week when they rented it to someone else!!?! What if we were planning on using it again? Update: we received a refund two+ weeks after this review was posted.