I had booked with Prestige and later on I found out that I needed a bigger unit which was coming…read moreout to be a very expensive alternative to store junk! so I checked with the manager Aaron, he was kind enough to refund me the deposit and cancel the agreement. I appreciate his understanding and his customer service is par excellence. Thank you Aaron for your kindness and understanding.

It's fine. Gated. Nothing to write home about. Small unit for $35 plus $12 for insurance.read more

Pros: - Competitive rates - best value in town I think…read more- Very clean - Extra services like locks and boxes for sale - Staff is helpful - They texted me to let me know my unit wasn't properly locked once, so they must do frequent walk-abouts. Cons: - A few hang-ups from the past ownership - Mandatory $10 insurance - Online/Kiosk rental doesn't work as well as you would hope

I needed to move into my unit on a Sunday with short notice due to some unexpected circumstances…read more I used their webiste to rent a unit as the office was closed. When I arrived to the facility the gate code didn't work so we couldn't get into the unit. We double and triple checked the code and called emergency number 3 times and went straight to voicemail with no call back. We also tried renting another unit on the Kiosk at the office, with the same results. After a few hours we were finally able to tailgate someone in and unload, unfortunately by then it had started to pour rain. Turns out that the website inaccurately stated that the gate code could be between 6 & 10 numbers but in reality it has to be 6. The next day I contacted them to get it straightened out and to ask that the $20 admin fee be returned to me for my trouble. The assistant manager, Jim, was very helpful but the refund had to be approved by his regional manager, Tyler. Tyler denied the request. So the moral of the story is make sure you pick a 6 digit gate code, pray there isn't an actual emergency because nobody will answer, and Tyler has terrible customer service.

I'm currently a customer. The initial process for setting up the contract was effortless as…read morepleasant. The on-site representative is very friendly and informative. Having read the one star review, I can say that any storage facility you use will not make any guarantees about damage to your belongings except for the liability insurance they hold for building damages incurred from natural disaster. It's too bad his property was damaged from mice but that has nothing to do with this facility and he is unfairly rating the company as a result. As for telephone service, the facility does have someone onsite during regular business hours, but is not sitting by the phone the entire time. Like any single staffed company, if you can't get them on the phone, go see them. 2-3 months of calling seems it isn't important enough to make an in person visit where a prized and valuable asset is being stored. I love the personalized code to get you into the gate and the multiple cameras onsite for additional security measures. All of the buildings are in TOP shape and made with steel 2x4's and trusses. This is one of the best locations and facilities in the area. In addition, A LOT of people store their RV's and boats here. So a lot of people feel their property is safe.

Very unresponsive via telephone. Have asked several months for online access, have yet to receive…read moreit. I had stored a car there and found that mice had gotten in. No electrical damage that I've found, but they urinated and deficated heavily. I can't speak to the storage units, but I would recommend avoiding, especially if you're parking a vehicle there.

We really liked Paragon's well maintained and climate controlled storage downtown. Our two units…read morewere fairly large and we paid $150 per month. Our 2000 square foot home fit nicely inside. The temperature was never above 75 degrees inside and that was when it was 105 outside. Our movers had access to large carts and big doors when we moved in and out and they let me pay with electronically. The staff was ultra friendly too, which during a move is always a perk!

Excellent service! Adela keeps the storage facility clean and is always making improvements. I…read morehighly recommended Lovers Lane Storage on Lovers Lane in Portage, MI

My brother and I met Ken at the S. Burdick facility. Ken is a great guy…read more He showed us the different options. Ken went above and beyond what I expected. After talking with him, I felt more at ease and confident. That Prestige is the right choice. Ken deserves a raise! Thank you for having such a great employee! Brenda B.

multiple negative incidents with customer service. multiple incidents with billing being put on…read moreautopay and payment being taken before the due date. manager does not help with customer concerns since changing to different owners they seem to only care about money and not customer satisfaction.

They have the lowest rate in town and they even had a deal for 2 months for $1 before insurance…read morecoverage fee of $12. I accidentally put my lock on the wrong unit and they didn't even cut it, they just called me about the misunderstanding

I rarely leave reviews but I can't sleep because of how rude the lady at the counter was to me…read moretoday. Moving is stressful enough without having to deal with a hostile personality. While I was there she demanded that I put my phone down while interacting with her even though I clearly needed to look at it to reference my receipt number and address to my new home. When I corrected her spelling of my email she raised her voice to me and yelled "that's what I said!". When I mentioned I had checked in online and that the information I couldn't find for her should be on the site she acted like I had made something up and that preregistration wasn't an option they offered. The entire interaction left me baffled and took me off guard. I was literally shaking by the time I left. I'll never do business with this company again. You never really know what a stranger is going through from both sides and I hope this was a singular occurrence. No matter what, just be nice and be a good person. Don't make others feel awful for trying to do business with you.

Very easy online sign up will set you up with one of there storage units. Great service! A rep…read moreanswered right away when I called with some questions. Very accommodating. Better than most. Very nice! Thank you!

Best experience ever! Needed a storage unit ASAP and was…read moreable to take immediate possession within an hour by completing all the requirements online. Facility was clean and area secure. Would highly recommend!