They never answer the phone or respond. I emailed their form 3 times and called them another three…read moretimes and even left two messages. No response. What a joke.

I bought a hot tub from this company about 15 months ago. the way they respond publicly, to their…read morecustomers reviews online (specifically the ones who had a bad experience), tells you everything you need to know about the experience you will have with them, should you be so brave as to buy there.

Knowledgeable staff! Helped me to save money on my hottub chemicals. It is now a year later and…read moretheir recommendations are still working!!

We purchased a hot tub from Lesley back in September of 2023. She and her staff have been amazing…read moreat helping us getting it up and running and supporting us through our first season with it. I don't have enough great things to say about Lesley as great customer service has been harder to come by these days and she has been the whole package! Thank you!!! We will definitely recommend Valley Pools and Spas and Andover!!

I looked at 4 different brands of spas and found Hot Springs spa to be the best tub out there …read more No chemicals , just salt water. Sales people were very helpful

A wonderful family owned company who truly cares about their customers health and wellness.read more

I replaced a 19 year old Jacuzzi with a Hot Springs. Despite the expense of converting my previous…read more50 amp wiring to a 20 and 30 amp GFI breaker (if you have to ask, you can't afford it), I have been delighted! The water has been soft and the salt system seems to dry my skin less. Can't be happier!

We purchased a Hottub from Hot springs in the Woodbury location and had nothing but great service…read morethe entire time. We had a difficult remodeling project involving many parties and the Hot Springs team was by far the best one to work with. Markas and Keo were very flexible with our ordering and scheduling process to ensure it got done on our schedule. Their installation/service team were top notch. The Joshes and Janvirer were a huge help and went above and beyond to ensure everything was perfect for the install and getting the tub functional. I highly recommend Hot Spring Spas for your new Hottub!

Customer Service is shitty. Warranty work was to take place today and asked when they were going…read moreto come since no one showed up. I got a text back: "It kind of poured rain for most of the day. Maybe you don't work outside. I'll get back to you on when I'll get there" This company can F themselves!

I am so impressed with Shamrock pools. We moved into a house this past December that has an in…read moreground pool. It wasn't properly taken care of so we inherited some problems. Joe spent time on the phone with me reviewing pictures I sent him over text message. He then came out (for free) to take a closer look at our heater and put together a quote to replace the pump and update the plumbing. He also gave an honest assessment of our heater and filter. His quote was reasonable and his honesty was refreshing. He even left us some underwater glue to repair the collar on our skimmer. I was really impressed.

We have had our swim spa drained, cleaned, and refilled for 5 years now. CWS has an amazing team…read moreof professionals! High quality service and high quality people who care! Thanks so much!!

A+. Our heroes! Our salinator equipment went on the fritz which caused our salinity to go off the…read morecharts. To save our well (and our sanity) we brought in 6k gallons. These guys were responsive, friendly, prompt and efficient. We want to be on the list each Spring for start-up! i could not recommend them more highly.

These guys are fantastic! They were recommended to me through Next Door. They helped me out when I…read morewas in a pinch due to another company not being able to come out to finish a job. They really do know their stuff and they care. We will be switching over to Cliff's for all our pool needs. Highly recommend.

I can't speak about their work, but I can say that we left a message via Yelp asking if they could…read morecome over to assist with our pool. That was May 3rd and as of today May 5th they still have not got back to us. We tried another company the same day called Pool Commander and they messaged us back within 2 hours. JUST SAYING :)