WHAT A TERRIBLE EXPERIENCE !!
I used to frequent Paradise Tan and Spa circa 2015-2016 when Denny was the owner and loved it. I am SO DISAPPOINTED in the new ownership. I'll spell out why. ***Read until
The end if you are a woman. As a woman I ultimately canceled my appointment bc I did not feel safe going there***Today I called to set up a monthly reoccurring package and scheduled 3 different appointments per week with said business, all was fine until I received a call a little more than an hour before my appointment. Upon answering I discover that somehow my account is blocked from reoccurring charges and it's from the old system and they can't do anything to fix it. To go into detail, they accused me using a credit card that I was not supposed to, WHICH IS A TOTAL LIE. (As a gift my grandma paid for my reoccurring package while I was in college for one year. The infrared sauna makes such a difference in the quality of my life bc I suffer from acute asthma . ) I offered to have my grandmother call and explain but they turned me down. Unsure of what to do, and so desperately wanting to get in the infrared sauna I tried to work things out and asked to speak to the owner. That's when things really went south. Upon answering the phone he said only " hello" in a dull tone. I asked his name, then introduced myself, and tried to discuss a solution. When speaking to me he made me feel like some criminal (???yet I'm trying to spend money there ) he was not kind, nor understanding.
He refused to allow me to buy a package unless I changed my name legally?? Like no. I'm not doing all this just to pay you money. They ARE NOT IN THE CUSTOMER SERVICE BUSINESS AND I DID NOT FEEL THAT THEY TRIED TO WORK WITH ME. Instead I was the one trying to plead with them. The Owner Danny offered me one free sauna today and then I can't go back until I change my last name. I hesitated but then took him up on his offer.
Then I stared to ask him a question and HE HUNG UP ON ME!! I called back and canceled my free sauna. To undress in a public setting ( even though I am behind close doors and in a sauna ) , I need to feel welcome and safe and I do not feel either of those things now. DENNY PLEASE COME BACK!! .
Side note ***It's crazy to me that this card issue is even a problem because they have no idea why it's a problem and can't tell me why they believe the card was used fraudulently in the first place and they won't speak to said card holder?!?!
They would not even let my husband pay it for me!! This is crazy. I have NEVER written a bad review before this. But I am so disappointed I took the time to write this one. read more