We found a different Bouncy House near by and have decided to never go back to this location again. The location opened around an hour late. We approached the "manager" and was rudely told that her employee called in at the last minute and was sick. She said she had to come open. I get that... Stuff happens.
I get my daughter 1 weekend every month. A bouncy house is always our first stop after breakfast. Today was no different. While the "manager" was ringing us up, she made no effort to make this situation right. When I suggested that she at least apologize for making us wait, she said she would not apologize for her "idiot employee's" behavior. She further stated that she would not get to spend time with her children because of the "idiot".
Again, we had been waiting an hour in the malls lobby. When I suggested a discount for the wait, she said she would give a 10% discount for the hour visit. The problem is that by being late, I was only going to be able to allow my daughter 30 minutes in the bouncy houses. So, the 10% on an hour was not going to help. I was already overpaying for what would end up being 30 minutes.
While I was explaining this to her, she went ahead and put the bracelet on my daughter's wrist and marked my arm. I frequently bring other family members to visit when I come up. This day was no different, except, the manager, who at this point was screaming at me, would not let my daughter's uncle to come back. She said only one adult per child, stated very clearly. I went back with my daughter and he waited at the front all the while trying to reason to her why her offer and her behavior was not warranted or necessary. I demanded to speak to her boss: denied. A phone number to the office: denied. A supervisor: denied. At this point, she grabs her purse and day bag and leaves. There is literally no employee at the location and children are playing on the equipment.
I called the location in the neighboring city and spoke with a manager at that location. He was mortified and asked me to come over to his location where he would personally see to an amazing visit. Due to time constraints, I had to decline. He said he understood and would forward my complaint to 'upper mangement'. He called later that night and told me he had forwarded my complaint and that I should hear from them the next day.... Never heard from them. The email address she gave me for their corporate office (corporate@paradiseoffun.com) was returned as undelivered with the error of "no such recipient". I also sent the email to the address on the website... crickets!
After looking around and seeing tears in the equipment, the poor behavior of the employees, and the inaction of management to make this right, I will never return to this location and would suggest everyone avoid it at all costs.
This could have been made better by a free visit, an apology, and better customer service.
Paradise of Fun = Boo! read more
