I have been to Papparich before, including taking 4 families there on one occasion. Today I went there for a late lunch, it was empty. The waitress with short dark hair was extremely rude. I ordered one item to eat in restaurant and another item to go. She doesn't understand English, so she made a mistake in the order. She brought 2 plates of the same order for me to eat in the restaurant and a third order to-go. That's 3 orders total instead of 2 orders. She packed up the one order I asked for eating in the restaurant as to-go order and doubled the other one order, which was supposed to be for eating in restaurant and made that as takeaway order. I understand it may have been a mistake. But then she started arguing with me saying, "you said, you said" vehemently and relentlessly. Utter nonsense!!! I should have walked away without paying for such stupid behavior. When she continued arguing and staring me down, I had to tell her, I will not go back to her restaurant if she continues to argue when I'm already saying, "okay, maybe there was a mistake made, can you please also pack the extra roti canoi order to-go". She continued on staring, glaring and arguing. She's the one who doesn't understand English. I don't speak mandarin. There's no reason to argue especially when I was being polite and kind. Very very rude person!!
It's so odd. Last time there was an older lady who made accommodations for the kids we had with us. This time this lady ruined it for me and this one rude behavior is enough for me. I asked for everything to be packed as to-go and paid for the 3 orders, instead of two total orders. I still didn't walk away without paying. She was still rude, staring and glaring, shaking her head. Such rudeness is unacceptable and the drama and the scene making can easily be avoided by not going there again.
I hope management reads this. I or my friends will never return to papparich. I can make these dishes myself. It's only occasionally when I don't feel like making these dishes at home, I and my friends used to go there. Anyway didn't expect this type of rude behavior. The place maybe doing great business but obviously they don't care about their customers who aren't from apac region. That's exactly the type of feeling I was left with today. The waitress lady just didn't care how rude she was. She had to be right. Incredible, it's the worst type of restaurant experience I've ever had. The fact that I still paid is only because I thought that, someone in the kitchen having prepared the food. Anyway you've just lost about 20 customers who will never return to your restaurant as I've already informed my friends and family. I hope you'll treat all people from all walks of life and anywhere in the world with dignity and respect. read more