My initial review taken off - trying again. "Yesterday I went into the Shoe Dept to get a…read morereplacement pair of sneakers for a long-standing brand that no longer worked for me. I have huge prblms with my feet &getting the correct pair of shoes is vital, otherwise I literally cannot walk, an issue as I work 2-3 different jobs. The same lady who helped me prvsly, Samantha & sold me the brand that no longer wked, was there. After we spoke, it was agreed an exchange was the best way to go. I asked her if she could help me find a similar brand type shoe (looking back I should have just ventured out my own as I always do b/c the ensuing interactions were nasty & unpleasant. She asked if I wkd in a restaurant (as the prvs sneakers were Fila wk sneakers for standing), I said no, no, I'm on my feet all day. She then proceeded to get upset, snippy& defensive. I'm asking you if you wked in a restaurant, that's why I asked you if u worked in a restaurant. I said no, I don't, I'm on my feet all day. She already seemed defensive, combative & on nasty side. As we walked toward where she was showing me, I already felt uncomfortable but asked could you pls get me something like the FILAs b/c they were perfect (they had apparently changed the construction or manufactured a defective batch), she then proceeded to yell & argue with me combatively "Well obviously the WEREN'T perfect b/c u said u had prblms w/ them & couldn't walk, so obviously they WERENT perfect, when I attempted to explain the prvs FILAs WERE perfect, it was the new batch I just bought (both online, than a replacement duplicate in the store). As I was explaining, she continued to yell& argue with me combatively AS I WAS TALKING that I told her the FILAs weren't perfect. She showed me a few, none which were correct, I told her that's fine, I'll look on my own. When I asked her a few ?s about the shoes, she answered quickly, snappily & defensively. I finally found a pair of boots( brand I'd worn comfortably before). It was in another brand bx, & not exactly my size. I called her over & said I found this which would work, it was in the wrong box. She immediately snapped back again defensively & combatively - "It's not in the wrong box, we just put in that box b/c we didn't have the original bx" - I just looked at her & said "I know, I'm aware, you don't need to tell me that".
This boot needed to be ordered & in the ensuing discussion, she was abrupt, condescending and patronizing. She said boots can be delivered, I would just need to pay $8 for shipping, all the while she's speaking, she's short in manner, impolite with a not-nice tone. I said can they be delivered to my work (just in case they were any restrictions on it having to go to your home). She then said in a v. patronizing, condescending way, oh they can deliver it wherever as long as it's deliverable. Yes I got that- those are obvious things to say, I am just checking if the brand had any RESTRICTIONS ON DELIVERY.
When I went up to the counter to complete exchange & place order for delivery, she was again short, impolite, abrupt in manner when taking my info with a few moments of niceness when she sensed she was not being nice (her manner throughout). When we were discussing how long it would take, she said 4-5 business dys or so, I asked so maybe next Monday? (a wk from that day). Then she looked at me and said v. slowly as if she was talking to a child, IT CAN TAKE UP TO 7 BUSINESS DAYS so probably by next Wednesday.
I'm aware when you give a designation of delivery time it's not going to come snap snap within 4 days on the dot -no need to explain that it can be longer. The remainder of time, she attempted to do everything with an ostensible efficiency but was again sl. rude, short/abrupt with an impolite, disrespectful tone of voice, again with moments of niceness if/when she gauged my tone of voice when speaking to her was softer. Basically throughout my entire with this girl, Samantha, I was afraid to ask her a question for fear of her EXPLODING AT ME with combative, defensive, argumentative-ness yet I did ask questions as I needed to take care of certain things. I also felt uncomfortable to talk to her as her personality seemed sl. rude and hostile. I asked if another pair of sneakers (alternative option) would be available in color I needed, she again answered in a quick, defensive, not particularly nice way. I asked if she could find out if these FILAs were a different construction or just a defective batch as the prvs pair I had wked perfectly to a tee & were the only shoes I could wear. She then again said very slowly & patronizingly, "I can call Corporate & find out if they had any COMPLAINTS on THESE" as if that is all I can & will do on this.Every question I asked, every interaction for the most part was answered with a quick, immediate, defensive combativeness as if I was attacking her & she needed to prove that she was competent & knew what she was doing. Pt2 - attchment