My initial review taken off - trying again. "Yesterday I went into the Shoe Dept to get a replacement pair of sneakers for a long-standing brand that no longer worked for me. I have huge prblms with my feet &getting the correct pair of shoes is vital, otherwise I literally cannot walk, an issue as I work 2-3 different jobs. The same lady who helped me prvsly, Samantha & sold me the brand that no longer wked, was there. After we spoke, it was agreed an exchange was the best way to go. I asked her if she could help me find a similar brand type shoe (looking back I should have just ventured out my own as I always do b/c the ensuing interactions were nasty & unpleasant. She asked if I wkd in a restaurant (as the prvs sneakers were Fila wk sneakers for standing), I said no, no, I'm on my feet all day. She then proceeded to get upset, snippy& defensive. I'm asking you if you wked in a restaurant, that's why I asked you if u worked in a restaurant. I said no, I don't, I'm on my feet all day. She already seemed defensive, combative & on nasty side. As we walked toward where she was showing me, I already felt uncomfortable but asked could you pls get me something like the FILAs b/c they were perfect (they had apparently changed the construction or manufactured a defective batch), she then proceeded to yell & argue with me combatively "Well obviously the WEREN'T perfect b/c u said u had prblms w/ them & couldn't walk, so obviously they WERENT perfect, when I attempted to explain the prvs FILAs WERE perfect, it was the new batch I just bought (both online, than a replacement duplicate in the store). As I was explaining, she continued to yell& argue with me combatively AS I WAS TALKING that I told her the FILAs weren't perfect. She showed me a few, none which were correct, I told her that's fine, I'll look on my own. When I asked her a few ?s about the shoes, she answered quickly, snappily & defensively. I finally found a pair of boots( brand I'd worn comfortably before). It was in another brand bx, & not exactly my size. I called her over & said I found this which would work, it was in the wrong box. She immediately snapped back again defensively & combatively - "It's not in the wrong box, we just put in that box b/c we didn't have the original bx" - I just looked at her & said "I know, I'm aware, you don't need to tell me that". This boot needed to be ordered & in the ensuing discussion, she was abrupt, condescending and patronizing. She said boots can be delivered, I would just need to pay $8 for shipping, all the while she's speaking, she's short in manner, impolite with a not-nice tone. I said can they be delivered to my work (just in case they were any restrictions on it having to go to your home). She then said in a v. patronizing, condescending way, oh they can deliver it wherever as long as it's deliverable. Yes I got that- those are obvious things to say, I am just checking if the brand had any RESTRICTIONS ON DELIVERY. When I went up to the counter to complete exchange & place order for delivery, she was again short, impolite, abrupt in manner when taking my info with a few moments of niceness when she sensed she was not being nice (her manner throughout). When we were discussing how long it would take, she said 4-5 business dys or so, I asked so maybe next Monday? (a wk from that day). Then she looked at me and said v. slowly as if she was talking to a child, IT CAN TAKE UP TO 7 BUSINESS DAYS so probably by next Wednesday. I'm aware when you give a designation of delivery time it's not going to come snap snap within 4 days on the dot -no need to explain that it can be longer. The remainder of time, she attempted to do everything with an ostensible efficiency but was again sl. rude, short/abrupt with an impolite, disrespectful tone of voice, again with moments of niceness if/when she gauged my tone of voice when speaking to her was softer. Basically throughout my entire with this girl, Samantha, I was afraid to ask her a question for fear of her EXPLODING AT ME with combative, defensive, argumentative-ness yet I did ask questions as I needed to take care of certain things. I also felt uncomfortable to talk to her as her personality seemed sl. rude and hostile. I asked if another pair of sneakers (alternative option) would be available in color I needed, she again answered in a quick, defensive, not particularly nice way. I asked if she could find out if these FILAs were a different construction or just a defective batch as the prvs pair I had wked perfectly to a tee & were the only shoes I could wear. She then again said very slowly & patronizingly, "I can call Corporate & find out if they had any COMPLAINTS on THESE" as if that is all I can & will do on this.Every question I asked, every interaction for the most part was answered with a quick, immediate, defensive combativeness as if I was attacking her & she needed to prove that she was competent & knew what she was doing. Pt2 - attchment read more

Went exploring Newburgh and found The Newburgh Mall. Just to look around, nothing in particular. That's when I found Shoe Dept. What surprised me was the variety of styles and sizes in stock. That they had Merrell's! Not many places carry them or have much variety. Ironically, I went to Woodbury Commons last week and Picked up a pair of driving shoes for about $80, they're good shoes. But, I could have picked up a pair for about $20 some odd dollars here. The only odd thing was, that the sales associates here don't approach customers. Maybe they're salaried employees. Otherwise, next time I need shoes I'll go here. The prices are unbelievable. read more

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1) A pair of used/worn shoes out on display for purchase. "I'll give you 20% off" -- the dirty footprints STILL visible on the shoe -- you're kidding me, right? Bring your own knee-hi's if trying on shoes. It's a shoe bed of bacteria there. 2) Defective handbag: "I'll give you 20% off" -- meanwhile, two exact handbags @ a sister-store and the Shoe Dept Encore doesn't make any product inquiries on behalf of customers. (Salesperson actually saw the defect but kept right on ringing up the sale!) And, and, and...the store was going to "damage" it out anyway???? 3) No longer a customer. (Wish I could insert a big funky shoe RIGHT here!) read more

bought 2 pairs of shoes here at The Newburgh Mall, Newburgh NY. The customer service was horrible. I asked for the original receipt back, as the boots fell apart within a short time. This is the second pair of shoes that fell apart that we bought from there. The lady refused to give back the original receipt, and had me leave without the receipt that also had other shoes on it. So if they fall apart, we now have no proof of purchase. Very disappointed in this store, and save yourself the headache, and do not buy from them! read more