I've been here twice - once for a massage and once for a mani/pedi. The for the mani/pedi: They had no slippers for my feet so I had to walk around barefoot after the pedi (to the mani table). There were no yoga blocks for the pedicure so I had to hold my leg in the air by myself for ten minutes at a time. That was a workout for me, and I know my mom wouldn't have been able to do it. They have no dryers (!) so when your hands are done you can either blow on your nails with your mouth or sit and wait for them to air dry. For the mani they sit you on a short, uncomfortable bench and pull the table away from you so you're leaning outward and hurting your back. Also, they don't take your payment until afterward, so your nails (which aren't fully dry because there's no dryer) get ruined trying to get into your wallet. Re the massage: it was a combo sauna/massage experience and they offered a threadbare robe with someone else's hair on it. They expect you to wait in the sauna until your masseuse is ready. I ended up calling the front desk from my cell phone to ask what was going on. I was escorted to an open area where I had to wait and everyone was dressed except for me (I don't mind wearing a robe if we're all in a spa, but this was just weird). And I was carrying my wet boots, clothes, and purse with me while trying to stay covered in my very short robe. When they were finally ready for the massage I had to ask for help carrying everything into the room. Just not a great experience.The massage was okay but it was too light and she never asked if the pressure was okay. Also, if you at all need to hold onto a railing down the stairs, DON'T USE THEIR STAIRS. The railing is not properly installed. If you are holding onto it while going down, at one point it sits flush against an overhang and you will jam your fingers between the railing and the overhang and hurt yourself. They do have an elevator, so definitely ask to use that. Also, twice there was no one at the front desk (reception) and I had to yell loudly to get someone to come to the front (no one could hear over the hair dryers). Will not be going back and I recommend you don't, either! read more

I received a gift certificate and as I have never been to this establishment before I decided to go with the signature facial because it seemed like a safe bet and it was fully covered by my certificate ($75) I called to make the appointment and was told for $75 I would get the signature facial including extractions. I asked if I would be seeing a licensed Esthetician and assured Gina Marie was. This is how the actual appointment went. I got there ten minutes early as instructed to fill out paperwork but was given none and at ten minutes past my appointment time Gina Marie casually came out to get me. She never asked for history on my skin, allergies, preferences, nothing. I was not given any paperwork. This signified to me she wasn't interested in my history or keeping a record on my skin. Not a good sign. While kind and personable, she lacks in professionalism and seemed not as well versed as my previous Esthetician at an actual spa. I consider Paparazzi a salon that does spa services. I could smell perm/ chemical process odors while waiting and during my treatment I could hear everything all through the salon. Not very relaxing. So for a half hour she basically washed and moisturized my face. No extractions and nothing special. She did try to up sell me many times, critiqued my skin tone in a derogatory manner and was over all just a little irritating. I was amazed that service should cost $75. For $30 minutes? When I left I had cleanser gooped in my hair and some kind of crusty stuff all over my neck. I discovered this in the car. I've never had a worse treatment anywhere. I do not recommend. read more

If I was able to do a happy dance in my review, I would. Rachel was able to fix another salon's color disaster. While I'm a 'Cuse alum don't want orange and blue hair and Rachel took care of me without missing a beat. She listened to what I wanted and delivered.... absolutely love my hair color and will be back. So Rachel gets 5 stars for her fantastic colorist/stylist skills and her great personality. My only complaint was with another stylist who was aggressively grousing about her cell phone, yelling across the salon to another stylist. Her actions made me very tense, and sad but true, in our society today it's scary when someone you don't know is aggressively waiving something around over their head (phone in this instance), yelling and stomping across the salon. Very unprofessional and off-putting. read more

It's not really Paparazzis fault but if you hire irresponsible-unprofessional people then I guess it is on you. We hired Kelsey Masella to do my daughters makeup for her engagement photos as well as her wedding. We paid Kelsey a $50 deposit and made arrangements to have an early morning makeup session - we were meeting Kelsey at Paparazzi at 6am - before her engagement photo shoot. At 4:30am Kelsey claimed to be in Urgent care with her baby, so we totally understood. But we also had another appt with her on Sunday AM. She will not respond to our texts. She is totally ghosting is. I sent a Venmo request for my $50 back that she is also ignoring. We flew in from Florida for this and we counted on Kelsey to be professional. We have since found out she wasn't at Urgent Care and even if she had been. Why ghost us for the second appt. We now have to find another makeup artist and my daughter had to go to her photo shoot with no makeup since we brought nothing thinking we didn't need it. Very sad that a person representing Paparazzi and Rejuvena8 would have this level of unprofessionalism. She really does not deserve to work at this establishment. If I don't get my deposit back from her I intend to take her and the salon to small claims court for the cost of the engagement photos that we are having redone in FL. Not Cool Kelsey! read more

Got my lips done here in the end spa part. AMAZING!!!!! Friendly staff made all my worries fade away the second I stepped in the door, clean, and super knowledgeable, they listened to what I wanted and results reflected that !!! My pout is perfect and I'm now a client for life!!!! read more

CNY may not have the best spas and beauty services, but Paparazzi is a real gem, in the middle of Liverpool! Surprisingly, they also have the best waxing...ever. Just ask for Gina Marie-- she is wonderful, quick, and puts you at ease. The staff is always accomodating, and has many times squeezed me in for an appointment. Thumbs up! read more

The staff is rude and enjoys gossiping more than doing hair.

Tried a massage here through a Living Social deal. The staff was friendly and the masseur Rob was great and very knowledgeable. He gave me some great tips and stretches and gave me a coupon to come back. I think their massage services are a little over priced for a day spa, but if you can get a discount or Groupon deal, it's definitely worth it. read more

Got my hair done there by Marie and it was wonderful great experience every time I decided to try out the lash girl bryanna since my lash girl moved, went the first time and they fell out super early I let her know the next time she said just call or text and I'll take care of it . I get my fill and that night I'm losing lashes I say I'll give it a couple days, the third day I text her and no response I call and she gets back to me five days later and says I should try lash cleanser and shampoo that this is lash she'd season...I explain that I have gotten my lashes done this time of year and it has never happened, she says she will compensate me in no way and she didn't have a phone for a few days. As a business professional if I gave my customers a number and then it was unavailable I would contact my place of employment and check for messages; not get back to someone five days later with an attitude about the situation. I am going to contact the manager but I don't recommend going to Bryanna for your lashes unless you want to look like you are a month or more out a few days after a fill, with bad customer service skills and waste your money. read more

Work was fine. BUT: I arrived just before my appointment time. Was ushered into their comfortable lounge. A minute or so later someone came in and sat down to have a chatty personal phone conversation for several minutes. She of course could see that a customer was waiting (on the couch across from her). I remember thinking "That had better not be the person I had an appointment with I have been sitting here waiting for." But it was. Very bad form. Will never go back. read more

Came in for an hour-long massage with Rob. The massage itself was wonderful, and afterwards he took the time to explain a few stretches that would help me in the future. He also gave me a coupon for my next massage. The girls at the front desk were helpful as well. I'd definitely come back in the future! read more

Beware! I have been here twice. The first time was nothing special as I was just getting a trim. I wasn't super impressed but I think everyone deserves a second chance. When I recently went back for my hair appointment I saw they were advertising Botox injections which seemed a little odd but potentially appealing if the deal and the doctor seemed right. When I asked who was doing the injections I was told Dr. Scott Gingold was the one. I knew I had heard that name but I know who most of the plastics guys in town are and that name was one I hadn't heard before. So I googled him and found out that he is not only NOT a plastic surgeon, he is a neurosurgeon who hasn't practiced since he lost a $10 Million law suit because his botched surgery and poor follow up left a man comatose and unable to walk when he finally woke up. If you don't believe me you can google his name and that is the first thing that comes up. He is charging more than most experienced plastic surgeons would when he has absolutely no formal training! They are trying to fool people into thinking they are getting some fantastic deal with a coupon for $250 off. The catch is that they are claiming that the original price of a treatment would be $750. That is absurd! Call any plastic surgeon with tons of experience that does an amazing job and they won't ever quote you a price of $750 because that is absurdly high. They are insulting people's intelligence and trying to pull a fast one by making you think that with $250 off of $750 you are getting a steal at $500. Like I said this is on the high end of what a trained plastic surgeon would charge! Getting a good Botox treatment is hard to come by even with a professional. If everyone could just order the product and inject it just because they have an MD then any doctor, heck even a GI or family doctor would do it to make some extra cash but they don't because it's hard and really not right for them to do without the proper training! All of this concerned me so I contacted Allergan and they cannot verify that they have sold him product therefore they assume he isn't actually using Botox but rather something else, probably similar, but not the brand name Botox. I would seriously caution anyone from having treatments done by this "doctor." And as for my haircut, I wish I had just left after I waited 20 minutes past my appointment time and ended up needing to go somewhere else to have it fixed! If I could give this place no stars I would but you have to give at least one. read more