I came here for the first time with my husband last night, and had the best service! There was a young man with curly dark hair working, and young woman with long dark blonde hair, and they were both really fun, and nice. Great customer service! I asked for EXTRA EXTRA mushrooms and it wasn't a problem at all. We will definitely be coming back again! The pizza was so delicious, and came out fantastic! read more

Usually I do not have complaints, but today Papa Murphys gave us the wrong pizza and the outcome was not positive. I called to let them know there was an error and they would not process a refund and instead could only offer store credit unless I was able to drive the wrong pizza back to the store. They are not going to re-sell this pizza mind you. The reason we ordered pizza is because 2 of my kids are sick and it's a soccer practice night for the other, so while I would normally just be a little irritated by this request (waste of time/gas for something that is not my fault), but still comply and drive the wrong pizza back so they can throw it away, it is not possible for me to take 30 minutes of time to return a pizza to get a new pizza and be on time for soccer/have coverage for my sick kids. We have been ordering from this store since I was a kid so really poor experience. read more

The Mediterranean pizza was exceptional, back to how I remember and expect. A few weeks ago I left a review that was negative and I'm pleased they corrected the situation. read more

I wish you could give zero stars because this is the WORST pizza I ever got anywhere. Im not sure if training is needed or what cuz I got a great one last week, did the survey and gave all top marks but today is different todays pizza was so below average and the fact all they could say in the restaurant was "sorry" is pathetic. read more

Ordered online for pick up, my husband went to get the pizza and the store looked like it was closed. We ordered ONE pizza and cinnamon monkey bread. It said 32 min for pick up. He walked into the store and there was nobody around at all for like 3 min. The cooler where they have customer pick up for online orders was completely empty, the cooler where they normally have salads and sides was empty except one tub of cookie dough. Someone finally came out and and was like, oh Hi. My husband told him he was there for pick up, now mind you, this was like 40 min AFTER we ordered. The guy behind the counter picked up like 15 or so online order tickets and was like, oh yeah, here is it, it will be another few min. and at the point he started making the pizza. He also told my husband that they were OUT of the cinnamon monkey bread and did we want something else. NO we want a refund. So now we wait and see if they actually refunded the money. I love Papa Murphy's, but I WILL NOT order from this store again. read more

Papa Murphy's - Ummm....Hello....are you guys open? I ordered pizza from here. - Pizza Near Me - Bothell, Washington

Best value and online always ready. Lobby was clean and nice lady working. Always get them same

I was all set to make a pithy comment like "The Taco Grande was not so grande, particularly after the lackluster pizza we got a couple of weeks ago, but tonight's Taco Grande was really, really good. Of course, I shot my mouth off about the earlier pizza, and how they skimped on the taco meat. I think I offended the pizza maker, because there was no skimping tonight! read more

Well, I've been here several times, and we've had nothing but success - pizza order right, ready on time, well packaged, prices reasonable, pizza delicious! Really like the $12 Tuesday and there's lots of coupons to be found. Phone answering prompt, and largely courteous and professional. We always get the gourmet vegetarian regular crust, extra seasoning. Like the Cowboy too! Cookie dough makes yummy cookies. I think they have a punchcard, I always forget mine. 5 stars because the definition is "as good as it gets", and their bake at home pizza is far better than Fred Meyer, Safeway, Costco or QFC. read more

My family really enjoys going to Papa Murphy's! I also enjoy having the ability to order pizzas online and have it ready when I arrive. Last night I ordered two pizzas online that were to be ready by 6:45 PM. When I arrived at 7:12 PM the business was closed and nobody was inside. The sign in the door said because of being short staffed they close at 7 PM. The problem with that situation is it was never on their website that they closed at that time nor did I receive a call from a staff member letting me know that the pizza was ready and that I need to pick it up earlier. This is not the only time that I've had a similar circumstance happen with them regarding order online. The only reason why I did that last night is my wife works in the area and I planned on picking her up and then picking up the pizza. I would not recommend anyone patronizing this location as I will not in the future. The customer service in the past has been atrocious and when I went back for a refund I was " interrogated " prior to getting my money back. If I could give this location a zero I would! read more

Take and Bake Pizza. Great quality. Orders placed in advance are ready in time and waiting by the door.

I saw their commercials for calzones. The commercials showed a thick and robust fillings in their calzones. I ordered 2 of them. I baked one when I got home. I was amazed how inadequate the calzone fillings were. Very little meat, cheese or sauce. The dough was at least 3 or 4 times the weight of the calzone. Worst calzone I have ever consumed. Total ripoff. read more

Love the mobile ordering and pick up feature. Was bummed they were out of the salad I ordered but I was able to another kind and was even given a cheese bread for the hassle. That cheese bread was awesome as was the customer service. Thank you! read more

I've been a fan of Papa Murphy's for years. I love the concept of cooking your pizza at home, no worry about waiting for the delivery, and it's always piping hot. At Papa Murphy's you can get a large pizza for $12 on Tuedays, and that's enough for us for a couple of days. The only thing I don't like about this location is the parking. Everything by the door is "compact"; hello, those of us with families who don't like crossing parking lots in the rain have bigger cars than that! The regular sized cars (and trucks) have to compete with all the other businesses in this strip mall, and traffic just seems to fly through there. As for the restaurant itself, it follows the typical Papa Murphy's model. Nice, friendly staff, well-trained in procedures. I walked in, waited in line, it took about 5 minutes before I placed my order, and another 15 minutes before my pie was ready. I ordered a half and half, it was properly prepared and was exactly what I wanted. I'm happy to recommend. read more

Rude employees that put cheese on a non cheese pizza. They seemed to think it was fine although we ask for no cheese because of bad allergies. read more

Never been to this location before. Ordered online 3 hours before pickup and opted to pay once I got there. I arrived right on time. Staff was friendly. The order was correct and ready. I don't love Papa Murphys, but taking advantage of the Tuesday deal on occasion makes for an easy dinner that pleases the fam. I'd happily go to this location again. read more

Called in my pizza order and as usual, it was ready when I arrived. I have two issues. The first is that at this time when we're all taking precautions against coronavirus, these kids are making and serving pizza with no masks. My husband is compromised and I'm trying to be really careful. The store is not allowing in more than one customer at a time--great. But making food with not masks? Really made me nervous. Issue 2 is ongoing. They are expensive for pizza you have to cook yourself. I paid $44 for 2 family size pizzas. read more

Great location! All of the staff are incredibly friendly, prompt and provide excellent customer service. I've never had a bad experience at this Papa Murphy's. Tonight in particular I received great customer service from the young man that was working. Keep up the great work. read more

Papa Murphy's - Great customer service! - Pizza Near Me - Bothell, Washington

Friendliest service ever! I rolled in about 5 minutes before closing and they made my pizzas all special order) super fast and accurately. Will definitely be back again read more

Your employee "Jacob" needs a major attitude adjustment. I was just in the store picking up a couple of pizzas I ordered online. As I was waiting for them to be made I witnessed "Jacob" treating all of the other employees like complete dirt.. it was appalling and unprofessional. Then, to top it off when my pizzas were ready and I tried to take them (after I had paid for them with another employee) Jacob wouldn't let me take them claiming I did pay for them and argued with me about it. I am 9 months pregnant and he caused a scene making me look like a their in front of everyone in the store. I did not have a receipt to show because I told the employee who rang me up I didn't know one. I couldn't believe the way he treated me... he must have been having a bad day but that's no excuse for his behavior. read more

Having to find whey-free foods on a daily basis to feed my allergy-prone wife has made me read labels and learn to cook. Papa Murphy's deLite crust doesn't have added whey proteins, like most other convenience foods. The service here is pretty standard, it pays to call in your order since there is very little customer waiting area available at this site. To address the concerns posted by Miriam C, yes they do appear to toss the extra cheese that doesn't make it onto your pizza back into the bins... but they also wipe down the counters before and afterwards, so I really don't see the creep-factor. read more

Note: this is a review based on ordering through GrubHub for delivery. I tried to schedule an order on a Saturday. I received confirmation, then hours later received a cancelation because Papa Murphys closed and "could not fulfill the order". Placed the same order again, but scheduled it for the following day. Received confirmation Sunday at 11:10am, only to have it canceled again at 11:25am because Papa Murphys was "out of an item". Are they out of pizza dough? Rescheduled the order, as now my family's lunch plans are ruined, but ordered just the pizza, and not the salad. Order confirmed. Minutes later, canceled because Papa Murphys could not fill the order. Seriously?! Get off GrubHub if this is going to be the customer experience. Horrible. If I get Papa Murphys again, I will literally drive to a further location. read more

This is one of two papa murphy's locations that is closest to where I live. This location is great, very clean and presentable. The service is friendly and prompt. They pile on the toppings for a wonderful fresh-made pizza. And they also offer the punch card which gives you a free pizza for every 10 you purchase. The other location in Mountlake Terrace is the exact opposite. I will take the extra time to venture down to Canyon Park to this location. read more

We needed something fast for tonight. So we picked up a pizza at Papa Murphy Pizza. There is nothing like s take and bake pizza. It's hot and fresh! read more

Horrible service with an attitude of entitlement... we placed an online order to hopefully breeze through pickup and avoid waiting in the store. The app said 5:03 pickup so I arrived at 5:05 and after waiting several minutes was told it would be a few more minutes... 30 minutes later, after watching the jokers behind the counter make the orders of everyone walking in - including online pickups due 30+ minutes after ours. I politely asked when ours would be ready. I got attitude and told at least one of my two pizzas was ready. Finally, when there was nothing else to work on, they started our other pizza and after several breaks and now waiting more than 45 minutes I tried to complain but was told there was no manager... no apology or ANY attempt to make anything right. WE WILL NEVER GO BACK to what used to be our favorite location. read more

good pizza ok prices decent service, if they arent training the latest round of staff... What i would like them to do is ask me for my frequent buyer card. I dont like having to remind them that i have one.... Give them a try....stay for the show.... enjoy your pie read more

This is our go to place to gather food stuffs for our weekly family get together. Fast, fresh, and priceworthy, this is truly the place for those who like to cook their own pie. The locations are everywhere. Love youse guys! read more

Pizza was 16 & change, at 4:30pm they would not break a fifty, so they could not produce $33 in change. What kind of place is this, they dont cook it, and they want you to go to the bank for them too. Lazy workers. read more

Absolutely the worst service. Waited over an hour for 2 pizzas. They did not care nor speed up.

Read reviews before writing mine and was a little grossed out by one but... For us, things have always been great. Staff is friendly. They always give you the specials if you want to hear about them. They help with fundraisers and the pizza is good-it's my kids fave. It is always clean looking to me and they are efficient. I think it's the only take and bake pizza that is good, and I think it's better than Domino's or Papa John's or some of the other delivery places. And a way better value to boot. read more

I just stopped in to grab a pizza on my way home. I have not been to this location in a few years. I was shocked at how filthy it was. It stunk. The counters were filthy, there was so much debris, food ect under the refrigeration units. It was not just from today, there us no way. This restaurant needs a major overhaul and to be cleaned. It's not that they were busy. I was the only one there getting a pizza. I would be ashamed if I owned that location. I almost left with out my pizza, I was so disgusted! read more

My first experience at Papa Murphys was a good one. Stopped in to pick up dinner for myself, my friend, and her 3 kids. Had no idea what I was doing, but made it through. Pizzas were assembled quickly, and staff was friendly and patient while I figured out what I wanted. The cashier did make sure to clarify that I knew it was "take & bake" pizza, which I did know but appreciated that she would make sure I understood. Will definitely stop back once I move to the area. read more

When Papa Murphys first came around, the name did not grab me. Pizza from a non-Italian place, or at least one that didn't even pretend to sound Italian? But of course we tried it and the whole family got hooked. Fresh out of the oven beats delivered any day. Yes, I have to go and get it, but it's worth it. The Hawaiian is our favorite. I really like the one at this location because there's always parking, it's clean and it's consistent. Wish they were a little more friendly on the phone, but no biggie -it's on our regular rotation. read more

When picking up a pizza last night, I saw one of the female employees throwing bits of cheese that had fallen on the counter back in the bins. Kiiiiiinda creeped out. Kiiiiiinda haven't even cooked the pizza we took home. Kiiiinda thinkin' I won't. read more

We are regular customers for years, but last night (9-07-17) we were more than disappointed. Phoned in our usual order, but when went to pick it up things went south. No cheese on top....on a pizza? "Oh we'll fix that" sprinkle at least a quarter of an ounce. The toppings were certainly not what the menu stated, sauce was practically absent, and apparently nobody was checking preparation (new employee?) Let's improve things here Papa. read more

Well, I am sorry to give them only one star, and I must admit we didn't even purchase their pizza even though they looked great. But the issue we have with Papa Murphy's, is when we went in to order a pizza recently, they had No wheat crust option. In this day and age, with people trying to be a little more health conscience, this should be an easy fix for the restaurant chain. They don't even have gluten free for those who are on that type of diet. These guys really need to get with the program and come into the 21st century to deal with what many other restaurants are already dealing with. Most of the workers seemed oblivious to this type of diet and didn't really seem to care, though one of them mentioned they do get allot of requests for both wheat crust and gluten free. HELLO! Wake up management! We are sure your pizza is fine, and would be a very healthy option if you made these additions to your menu. It couldn't cost more than a few more cents to order wheat flour, right? And you could pass that expense on to us, right? If this is something you change, we will be glad to edit our star rating for a much higher score after we try your pizza with these healthier options. We hope you pay attention to your customers and read your reviews. :-) read more

I liked this place, pizza was awesome, staff was great. The girl that took my order was cheerful and helpful to the other employees. Great job!! read more

SO this review is LATE but let me tell you why I will never eat here again and have told every one of my family and friends the same. I have had horrible service here before even complaining and writing a bad review which was never addressed. but the food was always good, this was the final straw. Last summer being miserably pregnant I purchased a pizza and raw cookie dough to satisfy a craving. while eating this cookie dough I pulled a large screw out of my cookie dough. I could have broken a tooth I could have choked and died gotten tetnis, or passed along a serious disease to my unborn baby. When I returned to the store ,the explanation from management was the screw was probably in the cookie mix they got shipped in the package to them not dropped in from any of their equipment while it was being mixed which is what i believed happened. So the manager offers me a refund and free pizza. I'm sorry I never want to eat there again! What else can u do ? If I had actually been hurt I would have sued no questions asked instead I was referred to their distract manager who apologized while making excuses. however I never received a refund or any free food or compensation at all even after returning her email. Truthfully I just want people to be aware of the gross incompetence of the staff and management here the company truly needs to retrain their employees to have some compassion. I told them I would report to the better business bureau and still might, but having a new baby at home has occupied my time and taken away some of the initial shock and disgust I felt. Still I feel it necessary to warn my neighbors away from this business. Even six months after this happened to me. read more

Let me start out by saying the pizza is usually pretty good. This 1 star review is about the service or lack there of. I ordered two pizzas and watched for 20 minutes. I asked about where my order was. The manager claimed she made it, but that was impossible because i watched each pizza for 20 minutes. I was not offered any sort of apology. I promply asked for my money back which too was a difficult process. read more

I came in wanting to get a stuffed pizza because I've been seeing their commercials a lot lately and was really craving one! They were on sale for $10 too which made it even better! Unfortunately, when I got to the store and asked the girl making pizza about the offer, she said the deal had expired. Dang it! Now the pizza was $17, a lot more than I was planning to spend (college student budget). I asked if any coupons were available and she said in the mail yes (but that didn't help me right now!). I was hoping for a little more customer service, perhaps giving me a discount anyways or suggesting another good deal but this was a young girl who kinda seemed like she didn't want to be there. I went to my car and started looking up coupons on my phone and was quickly able to find one. I went up to the counter where a different girl was working. She was totally cool with accepting a mobile coupon (a lot of places won't) and I sat down to wait for my pizza to be made. While waiting I noticed a poster for a promotion giving away their new cheesy bread for free. All you had to do was join they'd texting club. So, I did this while I was waiting and was able to score some free cheesy bread! I just wish the employees would have been more customer-oriented and thought of telling me about that deal since I was obviously trying to get a good deal. Didn't seen too concerned with pleasing the customer, just about getting their work done. They (and I) also forgot to have them give me a punch on my card so that kinda sucks too. Besides that food was great and I'll definitely be back. read more

I ordered a delite crust family size 2 topping pizza. Got home and put it in the oven and when I took it out I noticed that it was regular crust. No one in my family likes the regular crust so I made my kids another meal and put them to bed. I then called the store to let them know about they're mistake. I talked to Hailey, the store mgr, and she said that I can bring the pizza back and she would give me another one or she could give me an $8 credit. I said that I would like a credit but asked why it was only for $8 when I paid over $12. She said that the pizza had the right topping so she can't give us full credit. I then asked if we could come in the next day to get the correct pizza and she said we have to come in now. I couldn't leave with my kids in bed. Hailey seemed me like she thought we were trying to scam her out of $4. She needs to be retained on customer service skills. Make sure you check your pizza before you leave the store or you may be the one getting scammed. read more