I don't know about saying this is the "best pizza in town" but I was satisfied. Honestly, the lack of the fifth star is mostly due to my experience using their online ordering. I didn't feel as if ordering online was a smooth experience. Especially if wanting to use one of their current deals/coupons and then adding any sides or extras that aren't included in the deal. Once you pick the item(s) you want with a deal, it takes you straight to checkout and it was somewhat difficult to navigate. I also wanted to add jalapeños to my pizza but after 10 min of trying to figure out how to do that online, I decided to NOT spice it up. That's all for my explanation of not giving the fifth star. Once I ordered my pizza was delivered in 30-35 minutes. The gentleman who delivered it was very polite and friendly, even thanking me (very sincerely) for his tip. He also brought me some plates, napkins, crushed red pepper and parmesan cheese which was a great surprise! They also included a cup of their garlic dipping sauce with the pizza which was yet another pleasant surprise! The pizza was exactly what I would expect from a "fast pizza restaurant" chain. Again, perhaps not the best in town, but the best when compared to similar pizza chains read more

May not be the best pizza in town but they are always consistent and spot on with our orders. Food is delivered hot and quickly.

I ordered online for my food to be ready at 5:00. I got an e-mail that it was done at 4:45. By the time I got it, it was lukewarm. What is the point of picking a specific time for it to be ready if they do not honor that time? 15 minutes early seems excessive. read more

Zero stars for the jalapeño poppers, looks nothing like the picture. No cream cheese left after cooking and the canned pickled jalapeños in dry bread were just unappetizing. 1 star for the cheese sticks. Tastes like something we could have gotten on sale from the frozen aisle at the grocery store. Delivery time was ridiculous and food arrived barely warm. Not worth the money. read more

I got horrible food poisoning from their gluten free pizza the other day. Ate their pizza and 2.5 hours later couldn't get off the bathroom floor. Never been so sick in my life and definitely never ordering from this restaurant chain again. read more

Stay away from the wings. I even ordered extra well done they are kinda slimy and taste like low quality meat. Expensive for this quality. Bummer. Excellent customer service, and quick delivery. Pizza was great. read more

I usually don't eat Pizza,(really don't care for it all that much) but at a friends house and she wanted PIZZA so we ordered a large 1/2 sausage,1/2 Canadian bacon. The delivery was very fast but most of all I was surprised on how great it tasted. Delicious, really great. I for sure Will have your pizza again in the future. Put the leftovers in the fridge and had Pizza for breakfast. YUM!!! read more

Pizza never fails, and their garlic dip is INCREDIBLE on pizza! I also highly recommend their desserts and breadsticks.

We order from Papa John's whenever we order pizza. It's priced right, and can usually always find a promo code on their Facebook page for a discount. Plus they give back to the local community in a variety of ways. Tonight we ordered the Specialty Pizza, "John's Favorite", it's a great and different tasting pizza. The variety of cheeses really adds flavor. Will order again as it tastes like something you'd get in a specialty restaurant rather delivery! read more

We ordered the new cheeseburger pizza. It tasted good, except there was very little hamburger on it - and the promo said there would be a double helping. I wouldn't say that it was even a half of a helping. Note: there is more hamburger on the half in the photo than the half we ate. read more

Papa Johns Pizza - Pizza as advertised - Pizza Near Me - Richland, Washington

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I don't know if this is a good thing or not but I was greeted by my first name when I walked in the door to pick up the pizzas. Maybe I eat to much Papa Johns My family has been ordering from the same Papa John's for 9 years. Great people and quality product read more

Nice new storefront in a (unfortunately) twice failed pizza location. Gage is a tricky street. There's enough traffic, but the nearby demographic is finicky. I will say that Papa Johns probably has the best chance (of the three pizza joints that have occupied this space) of success due to name branding and a nice store front. The staff was nice and helpful. I had made my order online and called in to confirm. My pizza was coming out the oven as we spoke (very quick turn around!). Granted this was around 9:30pm on a Monday (you don't judge me), so order traffic was light. I will say that the online service is a pinch tricky. Check your junk mail box for the confirmation email after you order! If you have ordered at a Papa John's before, this is consistant with their style. A light floury crust and tasty cheese. Boxed with a pickled pepper and the guilt-inducing garlic butter dipping sauce. I prefer Papa John's over most chain pizza joints (save for probably Round Table) because the pizza doesn't feel as greasy and the ingredients seem to be at a higher quality. read more

Papa Johns Pizza - Store front! - Pizza Near Me - Richland, Washington

We order a lot of pizza in our family, and we like to switch back and forth with Papa Johns, Dominos, and Pizza Hut. When I'm looking for the healthiest and most loaded pizza, I go to Papa Johns. I really enjoy their marketing through social media as well, and I always look at their local facebook page before ordering, as they offer a lot of specials. We've never had a problem with the Gage location, the delivery is always fast and all our orders have been correct. Only recommendation I'd say is a little more sauce would be nice, but sometimes less sauce is a good thing! read more

Disappointing. I've normally been a big fan of Papa John's but compared to Domino's and Pizza Hut's current offerings it's not even close. The pizza is very bland, the marinara sauce is watery and the cheesy bread is basically pizza. Too Bad! read more

We ordered for delivery and waited almost an hour. I called to follow up on it and the manager told me he just left and it will be another 10 minutes. I live not even 5 minutes away. I said okay and I would wait. 15 minutes later he is still not there. I called and said I just wanted to drive and pick it up, the manager stated it would be ready when I got there but when I arrived he told me it would be another 20 minutes. We originally ordered our food at 5:30 and didn't get it till 7:15. I was upset, the manager then said he would refund my order and comp our food. He still has not done so. I asked that he refund the tip and delivery fee for the driver because I had to drive out to pick up the food and he said he would. He still hasn't refunded me and it's been almost a week. I understand being short staffed but I don't understand the lack of follow through. When you say you're going to do something you should do it. I don't recommend ordering from this location. read more

I'm a PJs fan normally but this location sucks. I had to call twice to get someone to answer the phone. When I went to pick it up, they guy acted like I was inconveniencing him. Oh and the order was wrong. Suck at your job somewhere else please. read more

Love the wings! They seem like they're rotisserie style, then baked in their oven. I finally found wings that are NOT fried! And if you order at the restaurant for carry out, they take just a few minutes. Very fresh for "fast food". The staff at the counter are always friendly and caring-I'm becoming a regular on the weekends!! read more

Love Papa Johns pizza! Ingredients are fresh and the customer service is awesome. I also love the fact that they are giving back to the community with sporting events, fundraisers and giveaways! I wish there was a papa Johns on road 68 so we could get our pizza faster read more

Fast delivery service, easy to order online, and moderately priced specials. Good pizza for fast food style pizza.