It's Friday night and there is no line...no one is in the building except 2 workers.....there is a big guy walking around super slow and I showed up on time and the order was still in making mode 8:07-8:17pm. I ordered a cheese pizza.....CHEESE PiZZA!!! It doesn't take long to make. 1 hour wait for a cheese pizza???? I will be getting a refund and never ordering from this place again. Trash. Staff not motivated but you chose to work here: make it make sense. read more

Very nice and efficient. The checkout lady was very sweet while i waited for my order.

Garbage customer service! Ordered pizzas early to be delivered at a later time. Pizzas came over 40 min late and the delivery driver had no apologies or reasons. I left a poor review on the post survey and the manager called back the following day promising a refund and my next pizza order was on them, I just needed to call the store. I received no refund and later when I tried to call I got denied when I tried to place the pizza order. Papa John's lost a long time customer for good. read more

Took over 30 mins for our pizza to be done because they messed up our order and we got no compensation

I ordered more than $180 worth of food for my family's dinner tonight as carry out and Jamie (the manager; who she claimed to be) was so rude, disrespectful and very prejudice with the comments she made to my daughter after she forgot to give her 1 of our pizzas. When my daughter returned to pick it back up from Jamie who laughed and pulled it off a shelf, my daughter asked if the pizza was still hot, Jamie told her "of course it is", then as Jamie turned her back to my daughter she said "fuck off"...which my daughter just responded with "I heard that" and Jamie said "good I wanted you to", so then my daughter decided to exit the door and still Jamie yelled out "yeah, leave white ass". This made my daughter upset and she then turned around and said "you have a great day you judgmental bit--" . I cannot believe an employee would make such comments. When I went down in person to complain the cops were called and Jamie was not cooperative at all. I will not be ordering from this location anymore! STORE #1754 LAWEHANA STREET read more

I remember Papa Johns saying they were the "last honest pizza". However, when you go in, there are no prices on the menu! In fact even online, you have to go through hoops just to find out how much a pizza is. Anyway, because other places were closed, we ordered from Papa Johns. The pizza cost $35 and there was so much upsell on the phone - you may have thought you were buying a car. In any case, the pizza was ready on time and it looked good. However one bite had me wondering if I had lost my taste buds! It was so bland and tasteless. Maybe they forgot to put tomato sauce on the pizza???? There was no hint of a good tomato base and the dipping sauce tasted like fake butter with a hint of garlic. Honestly, I think Red Baron pizza might taste better than this and you can get about 4 or 5 of them for the same price. However, they get 2 stars for being open and having the pizza ready and that means something for sure! For $35, you can get Boston's, 2 pizzas from the Hut and also Round Table. So Papa Johns is a hard sell. But they get the business for being open and delivering product. read more

Tha pizza was great just enough sauce perfect crust was crispy in the right places... the one worker helped me with the on line order n pointed out the specials Very helpful will order from here again. I give five stars read more

my order was cold and the driver called and didn't listen to instructions. Jack needs to be trained better

Well as if it was enough of dealing with the military housing water crisis. Got a coupon for free pizza, really helps during moving time, and get email it will be 99-110 min til ready. Understandable. BUT!!! Hour and half later, I go back to check and my order has been picked up. Never an email on it being ready or anything. I called store to verify order, get told my order is completed. Press # for Manager, mailbox full. Well, so much for a free pizza that went to waste. Wouldn't waste my money any further trying to order something else. read more

Good food, good service, good ambiance close to target. It's a fast way to get food when your hungry

I ordered a couple pizzas along with deserts, they weren't bad BUT when my son grabbed a piece of the cheese pizza he had a bit of a surprise, see photos! I'm not going to say what I think it is, I'll leave that up to you. I did call the store and spoke to the manager, who was very apologetic and offered to make another Pizza for us, issue was my family had lost their appetite. I called corporate and left a message which they did not return so I called back and spoke to customer service and they said they would contact the franchise owner. They asked me to give them 2 days to contact me. Well 2 days are up so you decide if you want to eat there. read more

Papa Johns Pizza - Pizza Near Me - Honolulu, Hawaii

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We ordered the stuffed crust veggie pizza. When we got there it became apparent they need better leadership. Customer service was not as it should have been. One person acknowledged I came in but did not bother to check what help I needed. I had preordered and it was ready, so all they needed to do is hand it to me. 5 minutes later a very nice delivery man took care of me. The pizza itself was good. Much better IMO than other chain pizza joints. I will go back and hopefully customer service will improve. read more

Do franchise inspectors even come to this location? Jesus I don't want to write a long paragraph about my experience but all ima say is y'all need to step it up. If I can give -3 stars I would. read more

I love my Papa! Papa John's Pizza that is... I enjoy their thin crust, pepperoni pizza. It is my favorite comfort food... pizza wise anyway. The only downfall of the thin crust pizzas is no garlic butter sauce. Their original pies aren't that bad... definitely better than Pizza Hut and they do come with garlic butter sauce. Since we moved to Central Oahu, this the most convenient Papa John's to us. It's never busy and you can always find a parking close to the store. The store is quite small and you probably will never dine in... but still, at least have it spacious enough that it doesn't seem miserable. Depending on which worker helps you will determine your experience here... obviously. The first few times we had a younger man and he was really knowledgeable about our order even though it was online. The last time we had an older lady and she was like I think you have to pay for this pizza... when we already did online. We informed her of such and she was like oh yeah... hello I am not paying twice and it says on the box amount owed $0.00. Ummm yes. Just be careful and double check with them on stuff... you can find good deals for their pizza and it is definitely delicious compared to Pizza Hut. read more

Papa Johns Pizza - No carry out after 10 pm - Pizza Near Me - Honolulu, Hawaii

Papa John's is the worst, my phone order kept getting cut off. Kept messing up my order then finally the third one tells me I can't order the special for some reason so I ended up paying 40$ for delivery. Then the previous worker calls me back saying she could do the special take out which would have me 8$ a pizza. Then the delivery guy gave me the wrong pizza order. read more

Papa John's will always be my favorite carry out pizza place. The pizza was ready to be picked up quickly, and the lady who was at the counter was very nice and welcoming. We got a large 3 topping pizza and a medium 1 topping pizza for 19.88 and it was a steal. It was definitely worth it and it tasted wonderful. Also the Garlic dip will always be to die for. read more

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I give this place a 5 star because... 1. I got a large 1 topping pizza for only $6.99. How you may ask. This is a promo code for carry out only. Not bad right. 2. Since I order online I really didn't have to wait at the place. They emailed me ny confirmation code and the estimated time to pick up. So awsome. 3. When I walked into papa john I was immediately greeted by a welcome to papa john. I walked up to the cashier and said pick up for______. They looked up my name on the screen and repeated my order to make sure. 4. I was in and out in less than 2 min. Because I paid online all I had to do was just sign the paper get my pizza and I'm out. Overall- awsome fast service and love the promo code for a cheap pizza night. read more

Papa Johns Pizza - $6.99 not bad - Pizza Near Me - Honolulu, Hawaii

So I ordered delivery. The delivery driver was cool. But when I opened my pizza, so not appetizing. It was a hot mess! Now I'm irritated and don't wanna eat it. If you saw what I got, you wouldn't know where to start either. read more

Papa Johns Pizza - Wth happened? - Pizza Near Me - Honolulu, Hawaii

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A few weeks ago I ordered a large pepperoni and mushroom pizza, and a large pepperoni and black olive pizza. When I picked up the pizzas and looked at them, it was so burnt that I couldn't tell the difference between the mushroom and black olive pizzas. Neither could the guy behind the counter. I took them anyway, as I didn't have time to go anywhere else. Needless to say, we all took a couple of slices, and I threw away the rest. Yesterday, I ordered a large pizza with pepperoni and mushroom, and a small cheese pizza. The cost was $42.56. What?! They discounted $14.57 with a coupon I did not have so, plus tax, I paid $29.31. Is that right? If it is, that is the last time I go to Papa John's on Lawehana Street! read more

I will never ever order from this store again. When we went to pick up our online order, only one was ready because they said they were out of chicken poppers. We asked if we could get wings instead and they were out of that too and offered dessert cookies. Obviously cookies were cheaper than what we originally ordered and when we mentioned it, the employee blatantly said they're the same price. We pointed out that the menu doesn't show that and he said they raised the price and the menu is old. We came home and checked online and the price was same as what was on their menu. That idiot employee lied and ripped us off and needs to be fired. They hired some sketchy scammer to work there. read more

I've been ordering Papa Johns for years and this location is one of my favorites. The manger Shantel is very accommodating! Very fast carry out & delivery. read more

Every time I put "light sauce" I always get a pizza with loads of sauce. My kiddos autistic, and won't eat heavy sauce, and I think it's gross as well. Makes it so that I have to grab paper towels and wipe it down, then add the cheese back on, or if I'm picking it up, they have to remake it, so I end up wasting 16 minutes waiting around. Here's a thought papa johns, if you're not going to have your employees pay attention to the directions/options, stop offering them. read more

I ordered a papadia over the phone for carryout and called about 30 minutes later to ask if it was almost ready and the lady said it'll be 10-15 minutes , the moral is low and just cut they got some extra business from the covid carry out only mess doesn't mean the business will always be booming. read more

I see the same delivery guy with glasses in a white Chevy smoking cigarettes while delivering pizzas. So gross. I've called the location before and read them the license plate number and they confirmed that he worked there. Apparently management doesn't care. We order from domino's now. read more

Ordered for delivery placed at 6:08 PM. Estimated delivery time per staff 45 minutes. It is now 7:30 PM. No pizza. Called the store 15 times. No answer. read more

food was fine, but the service is just horrible. I been driving my siblings to pick up my Uber eat order many times. Each and every time, I can just stay in the car to watch the infant, and have my eight years old sister to pick up my order. This time, after waiting for awhile, the lady sent back my brothers and told me I have to have an adult to pick it up. Which is just confusing, when I drive back home and have my fourteen years old sister to pick it up, which is completely fine? Since when there exist a age requirement to pick up order that you placed and the lady even walked out and saw me in my car but still won't let us pick up the order. Nuts it took me forty minutes to just pick up a seven minute order read more

Ordered a Hawaiian pizza that is shown on their website. I end up getting a pizza that is not what's described. It has tomatoe sauce and no onions. I call to complain and they tell me there's 2 Hawaiian pizzas. I should of said Hawaiian BBQ. I told them the menu online only shows Hawaiian BBQ. Where is this other Hawaiian pizza with tomatoe sauce? I didn't appreciate the guy in the background yelling she didn't say BBQ. I guess the customer is wrong on this one...can't believe anything you see on the internet. read more

Papa Johns Pizza - I only see 1 kind of Hawaiian pizza on their website. Where is this other one they speak of that has tomatoe sauce? - Pizza Near Me - Honolulu, Hawaii

Just ordered a pizza from them today & I'm really disappointed. Once the pizza was delivered & brought to the house, our pizza was literally a hot mess! The pizza topping was all on one side, to the point where it was also over flowing to the box. Like how to do expect me to eat & also serve this to people, all I basically have is half overload pizza with cheese & the other half of the pizza just the bread and the sauce. I'm really bummed out about this... read more

Papa Johns Pizza - Papa john's by target delivery service...really great job guys. You had one job, how do expect me to serve this to people? - Pizza Near Me - Honolulu, Hawaii

I made an order yesterday (8/17/21) with this Papa John's and was highly disappointed with the the time it took and the help I was getting with customer service. After finally being able to cancel my order, not too long later my order showed up and when I refused it, I was told they are giving it to me for free for the inconvenience. They get 5 stars for that. Kudos to the management at this store. read more

Ordered online and picked up. Super easy process all the way around. I wish I would have caught the gentleman's name who helped me at pick up. Older gentleman, but one of the sweetest people I've encountered in awhile. Parking is convenient and will definitely be back! read more

I am a Dominos girl most often, it's pure convenience. But when I'm sitting in the Target parking lot and the hubs messages "Hey! Why don't we get pizza?" as I'm smelling what they've got cooking over there... "grumble grumble" replies my tummy. (That's hunger-code for "I'm down with that suggestion!") The girls and I walked in, I excitedly commented on the Frito-Chilli Pizza and got immediately shot down. *bummer* So they chose the Philly Cheesesteak and I got an everything. 15 minutes later my pies were hot and fresh and smelling delicious!! Could I last the 15 minute drive home before cracking open a box... I think I can, I think I can! Home! Table! Plate! Mmmmmm...... pizza. it was heavy with toppings, right amount of sauce to cheese ratio, i love the crust! That's what i was really craving... the doughy, chewy crust. Two thumbs UP! read more

Holy crap man.. Customer service here sucks.. Don't come here.. smmfh ,,/,, Specially the guy named Keith.. He just dnt give a fk about customer service.. read more

Tonight's pizza was okay. Our pizza was more bread than toppings. So disappointed. The pizzas look liked they ran out of toppings lol. I always chose Papa John's over Pizza Hut because of the deals but i guess nowadays you get what you paid for. Wish Papa John's wash the same like before. You could taste the toppings and it would melt in your mouth. Now it's all tough dough you taste more than anything else. Guess I need to pay the price at Pizza Hut to get some great tasting Pizza... read more

Me & My Husband tried to order here and try Papa Johns for the First time since I wasn't able to cook because I just got out of the hospital. The employee was very very rude & did use profanity. We were on the phone for 15 minutes JUST to be told our home is too far to deliver to. We literally live down the street. Thanks for the lovely service Papa Johns employee!! read more

Ok is me or did papa Johns Pizza get a lot better, I had bbq chicken Pizza and it was is very good, and even tasted better the next day. Ok the food is good but the service is not so good, I usually give the person working the register patience and understanding why because it's usually their first job and they're just getting into the workforce , with this one day I was charged double and the young person he looked at me like Oh well, and then when I pointed it out to him he ignored me finally the manager stepped up and repaired the mistake and he apologized, so that's why the three star. read more

Papa Johns Pizza - Pizza Near Me - Honolulu, Hawaii

Kauai doesn't have one 4 years no Papa! Spied from car rental lot across the street! On the way out I ordered for pick up Even special instructions cause bringing home Mahalo nui read more

I was excited to try papa johns for the first time.. i usually just order pizza hut. . but my husband said "papa johns is way better"... ok. I had a coupon from my entertainment book, which was a buy one get one free... Even better, right? More pizza! Well, I'm glad I didn't have to pay full price. We ordered "the meats" and "chicken and veggies".. . hardly any toppings on the meats and there was several slices of pizza that didn't have any toppings. $26.99 for one pizza. I definitely expected more for that price. would I order pizza from papa johns again? nope, absolutely not... also, my husband said he was greeted by a rude worker when he went to pick up the pizzas. would I recommend papa johns? nope.. so save your money and go else where and save yourself from disappointment. read more

Papa Johns Pizza - Top photo is the chicken and veggies. And bottom is the meats. Neither look like the pics on their website. - Pizza Near Me - Honolulu, Hawaii

Papa John's is the only pizza establishment my boyfriend and I will order from. When I used to phone my order in, I already know what I'm getting so it was quick and painless; staff was never rude. Save yourself the trouble and look at the menu which is located online. I don't call in anymore ever since I stumbled upon their online order service. This method is also quick and painless. You can customize your pizza, add sides, drinks, peppers, extra sauces, etc. The best part is you can SAVE your order for future use and you can add your tip directly to the bill. All drivers were nice and each one never forgot and/or messed up my order. I love the accessibility and easiness of their website. You can track your Papa Rewards Points as well. I love it! read more

Wonderful surprise. Walked in & got a 50% (carry out only) discount for being over 50 y/o. And the pizza was delicious!

Ordered pizza and sides to be delivered on base since they're one of the few options. They messed up the order and cancelled the pizza, then had the nerve to tell me to order the pizza again and pay another delivery fee and that I still need tip the next driver. I was told that someone from corporate or the local office would help, but have not had any resolution. HORRIBLE CUSTOMER SERVICE! Just go to another location! read more