Extremely Poor, Catty, and disgusting customer service. I would honestly give this group of workers no stars. Where to begin. Alright, so we're on vacation here for the 4th of July, we look in our phone book in the hotel to order and We call this particular location. So The first thing out of my husband's mouth is "are you in Cloverdale" the female employee responds with yes and that it would be an hour and a half wait, and takes our order, or so we thought. Turns out she wasn't listening to a thing that was said and got our order and number all wrong, ending in our order being cancelled. So my husband calls back, and they wanted us to pay for this pizza we didn't even get on top of redoing our order! The manager tells us it will be another hour and a half wait for them to fix this problem.Which obviously is totally ridiculous considering they're having to fix their employee's screw up. We asked for the employee's name and, Nick, the manager refused to give her name and tried to appease us be giving us our meal free and taking our address and phone number again, still not catching that we are in CLOVERDALE. So we also asked for corporate's number. He gave us the wrong number, so I looked it up. We spoke with corporate and they said they would look into the issue. So they "redo" our order and send a lady with the driver to deliver our pizza. She called and spoke to my husband saying they came and knocked on our door. Well we've been here for the past 4 hours and no one had come knocking on our door, So this employee gets extremely catty and starts going off on my husband for accusing her of being a liar. It is utterly disgusting to hear her mouth running like that. So she finally listens after a few moments and we discover you are in Crawfordsville after she swears up and down to ask the manager. Meanwhile another papa john's employee calls to ask us about our order and it is again TOTALLY WRONG and not what we ordered. So my husband is bouncing between calls trying to make sense of the situation, So back ot his catty woman, they laugh about the situation for a moment and then my husband made a exasperated remark about the situation and this girl goes catty on him again and hangs up. So We call the location back and tell him EVERYTHING that's happened overs the last 4 hours. And his response is that this catty girl is a "problem employee and there's nothing he can do and has more important calls to take." This manager hangs up on us so we call corporate back and file a second complaint.
I REALLY hope you enjoy disrespecting your customers, and yes I will post this review everywhere I can because your way of handling service is so disgusting. Nick, Catty girl, and the girl who initially took our order, you have ruined any future business with this chain and I will personally check in with corporate in the next few days to see you all get what you deserve. And you food service people want $15 an hour. Give me a break, you cant even deliver your own special or tell what town you're in, or even politely handle a customer. read more