Pizza delivered, total was $29, reviewed bank account and found the driver gave themselves a tip of $10. Called and spoke with the "manager" who obviously hates her job. I was nothing but nice, I was told I would get a refund. I asked for confirmation and she expressed she could text it to me. As I was expressing appreciation, she hung up on me. I will not be ordering from there again. Their pizza was good too, bummer. read more

I've always had good pizza and service with them never late and order is all there and pizza always hot

Horrible customer service. Ordered pizzas online in advance. Showed up a few minutes early and didn't get out with the pizzas until more than 30 minutes later. To make it worse - first pizza was done and boxed on warming rack before they even started the second one. Cold - lousy pizza and horrible customer service - with no compensation. Pay up front and then get stuck with crap service and cold food. You know it's bad when door dash and uber eats drivers are coming in and saying - you're STILL here? Won't be returning to this location. Save your money and go elsewhere. read more

I've never had them mess up an order. Pizza has always been hot and quality and usually ready right on time. Not much room to stand and wait, this is strictly a carry out or delivery option. read more

The worst papa John ever mind you papa John is my favorite pizza place so I'm a truck driver I was in Iowa stay at my company terminal for the night I ordered 1 stuffed crust sausage pizza my pizza was so raw that the stuffed crust cheese wasn't even melted so I had to walk to there to get it remade the manager was sorry at all didn't offer me anything for the inconvenience mind you I tipped 10 dollars even though it's literally a 6 min walk to there so I waited for it to get remade looked at the pizza it was raw again I got a refund I was pissed mind you I had to walk in the freezing cold I will never eat there again that place need to be shut down read more

This place is 0/5. For the third time I've ordered extra sauce. I have a family of seven. ALL five of my marinaras were 1/5 full. If you order no garlic sauce they don't even throw in the ones that should be supplied with each pizza, but if you order extra you get way too much. This place is pathetic. It cost less than a penny for 1 FULL cup of marinara. What am I paying .70 cents a PIECE for 1 FULL cup of marinara when I order 5? read more

Normally I do not have any major issues with this establishment but today was different (which is why I gave 2 stars instead of just 1). I ordered through the app, which I've done many times before, at 1:30 pm for our order to be delivered at 7. When I called the store to find out about my order at 7:10 I was told that it was just now coming out of the ovens and that they were backed up 2 hours since it's a Friday night and the weather isn't "great". I'm sorry but I don't see how when I ordered 5 1/2 hours before I actually wanted the food this should affect my order. Better planning on their part is a must!! Edit: Had my order within 15-20 minutes of calling store so I assume mine was first to go out and delivery lady was super sweet and apologetic. Increasing start scoring by 1 just for this reason. read more

I've always loved Papa John's pizza it's a given that we order there when we want something like pizza to eat a couple of weeks ago I ordered a couple of pizzas when they got delivered I open them up and took a bite I got a chance to look closer at the pizza and saw something weird so I asked my husband and he told me those were fresh fly eggs clusters of them I am mediately got sick and we verified that they were indeed flags all over hundreds of them so we threw away the pizzas and called the company the manager was nice and said she would return my money and our next order would be on the house I told her it wasn't like that that I would be ordering there anytime soon but thank you. As fate would have it a week later I needed a quick meal and did not have time to cook as I am a student with a lot going on. I decided to take advantage of the offer Papa John's had offered to me. I called and spoke with a different manager who called me a liar was rude unnecessarily and demeaned me saying I must've heard her wrong and that although he wasn't there the pizza had not left that way I asked if he thought I had laid fly eggs and then decided to eat them and he said sorry he could not help me and hung up with him I have never been so demeaned and treated as if I were garbage by any place in my life I don't know why people these days can be so mean it wasn't even about the pizzas it was the way the man treated me after the situation I had dealt with. read more

Papa Johns Pizza - Papa Johns fly infested philly pizza - Pizza Near Me - Cedar Rapids, Iowa

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We absolutely love Papa Johns, but this location, hands down, has the worst customer service, food and overall presence. To add to an already worthless location, their drivers smoke while delivering, making for an even more unpleasant pizza amd drive very, very unsafe. Don't bother. Other locations now how shitty this one is and will deliver to you. read more

So I ordered well over and hour before the store was set to close and was tracking the order on the app. Store closed at 1:00 and I never got anything! I was charged on my bank account and rewards were used for a product I never got! If you aren't going to deliver let your customer know so they can get something else especially late at night! Now everything is closed and I can't eat! I wish I could give less than one star! If you are ordering good luck! read more

We had a 50 minute wait, $25 for a pizza, breadsticks and soda + tip and we found the center toppings of the pizza stuck to the top of the box when we got into our place (picture in photo section). We hadn't ordered from papa johns since May 2015 and now I remember why. Very, very disappointing. The cheese and toppings stuck to the top of the box were gelatinized and cold so we think the soda had been put on-top of the box. What a waste of money. read more

Papa Johns Pizza - Pizza Near Me - Cedar Rapids, Iowa

This place have the worst customer service, they delvered to me a burned pizza and when I called and told them about the pizza they hang out the phone on me I don't recommend any one to order from this location read more

We've always had exceptional service from this location. We live out in Fairfax, so getting delivery isn't easy, & even though their website says they don't deliver here (so we can't use online deals for delivery) they usually search for the best deal based on our order when we call in. The manager - John - has been there for a while, & whenever we do have a slight issue (ie: forgot our extra sauces, rare mistake on toppings) they go above & beyond to make up for it, and with a solid & professional attitude. It's chain pizza, so it's not exactly homemade quality, but it's pretty dang good for delivery & I can't say enough for their service. Been delivering to us in Fairfax - much to my kiddos' delight - since 2012. read more

Papa Johns is probably the chain with the widest variation of quality of pizza from store to store. However, Papa John on 16th is one the best ones I've been to. Service is fast, and friendly. Pizza is always cooked to spefications and as LONG as you order online, I've never had issues with mixed up orders. Tip: Always order online and there are always valuable coupons offered through Papajohns.com, much better than the mailer ads that you receive . read more

Very unprofessional delivery guy! Wouldnt stop staring at my legs when i had shorts on. He want the close my door and starred at me walking back to my apartment.. Pizza SUCKED! Wings had barely any sauce on them and the cheese sticks tasted like card board! Yuck read more

We have ALWAYS had great service and AWESOME Pizza!! Love their thin crust and wings. We always pick up our order and it's ready in under 20 minutes! We have NEVER been disappointed with Papa John's on 16th Ave!! Thanks Papa John's for the BEST pizza in town!! read more

This pizza place.... let me tell you I have never been all that thrilled about their pizza.. when I eat it i almost always have to use the garlic butter sauce.. I mean I would rather make my own pizza at home then order from these guys... but my friend likes them.. and tonight we ordered a pizza that we had to wait an hour and 30 minutes for.. The pizza was COLD... then we got another pizza for free since the one we got was cold..thay said 45 min we ended up waiting an hour.. and it wasn't really hot either AGAIN.. tho this one didn't seem like it had been sitting out quite as long as the other one did. I HATE ordering from Papa johns.. Their crust sucks.. the rest of the pizza is just blah.. don't order from here unless your desperate for someplace to deliver food later than 10.. read more

Ordered a delivery and was told it would be 45 minutes but it took 4 hours to get it. The girl who took our order was rude and clearly incompetent. What a dump. read more

Exceptionally fast ordering on website. Timely delivery of fresh hot food that's delicious to the taste. Professional delivery driver.

This is the worst place to eat we were back in Iowa because my husband's Dad passed we ordered Papa John's it was the most disgusting Pizza, he had called them that night they were going to return our money we had to get back to Arizona since then my husband's called them twice got the runaround lady kept saying it'll be in your account never has, he calls their corporate and as of today we are still getting the runaround people you're never going to be able to put businesses like this that don't care out of business if you keep ordering from them your foolish if you keep ordering for them. their food suck. read more

I would definitely not recommend this place to any one. I have waited over 2 hours for a pizza tonight. i kept calling every 15 mins and they kept reassuring me the driver was on his way however after 2 hours of me and my family waiting and the time being 10.00PM and they finally said my pizza was lost!!!! Its absolutely ridiculous every restaurant is now closed and we are left hungry with no pizza they didn't even have the courtesy to call me and be honest earlier i could have canceled my order along time ago! Extremely disappointed with the restaurant and even more with their lack of customer service. Papa John's, you are off my list. I was a valued customers of you for almost 7 years. read more

This is emily w's co-pizza picker upper. The manager on duty was extremely rude to another customer and I while we waited for our orders....... RUDE. read more

Pizza was undercooked on one side. Dough was raw. Not satisfied with the only solution being me going back in the cold to take the uneaten portion back to get a new one after everyone else was done eating. read more

I ordered online at 10pm, no one showed up by 11:49. I Called, no answer. No message saying they were not open, ordered another carrier no problem. Not the 1st time. I have no idea why I keep trying!!! Numerous let downs, & inconsistent deliveries.... read more

Great pizza! 1/2 price everything tuesdays and wednesdays.

The service here is absolutely TERRIBLE. Ordered a pizza and was told it would be 25 minutes. They took down my phone number and information. An hour later and still no pizza. I call them back, and they say the card was declined. Nobody ever called to tell me anything. So I said okay hold on while I get another card. The employee hangs up on me. I call again and tell them to forget the order completely. The guy says nothing and just hangs up on me AGAIN. I call for the last time and ask to speak to the manager. I tell him what happened and no apologies were given, he says "I can only give you 50% off of your order". No sir, I don't want your pizza, I want you to know how terribly rude your employees are. Absolutely ridiculous. read more

Called in for a delivery and some how the person taking my order thought i wanted carry out even though I have her my address..was told it was gonna be an hour fifteen min wait called after 2 hrs and was told it would be a couple hr wait. Manager hung up on me NEVER doing business with these idiots again. It's too bad cause the pizza is good too. read more

We have had TERRIBLE service here the last 3 times we've ordered. Last night we ordered carry out. Went in to pick it up and they had no idea why we were there. The employee who took our order didn't save it or something. They tried telling us we called a different location. Then when we told them the name of the person we spoke with they just stared at us. Previous visits we've called for delivery... an hour later still no pizza so we call to check the status. They lost our order or something. Again they claim we called a different location. That wasn't the case. No apologies or anything. Bad customer service! Poor employee training if they can't take an order and have the pizza there. read more

When I ordered my pizza, the email said 30-40 minutes. Well, finally got the pizza after 70 minutes, almost 2 times the wait. The pizza was also only mildly warm and was cut like crap. I'll make sure not to buy pizza from this place again. The delivery guy was nice, and the only positive thing about ordering from them read more