Just ordered 2 large pizzas and one was beef. Why is there maybe 5 tiny pieces of beef on a slice? What's the point in getting a topping if you going to be stingy with the toppings. Gots to do better Papa John's Bowie. read more

terrible experience and will never order from here again. customer service is just terrible. waited over 2 hours for 10 wings. staff had no desire to help look for my order. read more

One word, CHEESE! If you don't love cheese, well, I don't know what's wrong with you. AND, Papa Johns now has a STUFFED CRUST! It took them long enough right? It was a rainy Sunday so, why not? I ordered the stuff crust because........ well, CHEESE. You can't really go wrong with MORE cheese. I ordered the pepperoni w/pineapple (one of my favorites). I always add something extra to make sure it's FRESH. ...just what I do. The guy who delivered my pizza wasn't one of the regular delivery guys (I'm familiar with a few of them). Still, he was prompt (early actually) and professional. And the pizza was a WIN! Pizza will always be my 'go-to'! read more

Papa Johns Pizza - Pepperoni & Pineapple - Pizza Near Me - Bowie, Maryland

See all

2 years ago I stopped going to this location cause it went downhill but I'm happy to say this location is getting a lot better. Customer service,quality of food, and pickup time has improved drastically. Definitely recommend giving them a chance. read more

I purchased today a NY Style pepperoni pizza and BBQ chicken pappadita and it arrives with the sealed broken on both boxes and room temperature. The pizza is too saucy and the pappadita is dry. I guess tonight Papa John couldn't deliver tonight. Disappointing! read more

Absolutely horrible. They continue to get the orders wrong. I have filed a complaint against the owner & the arrogant male "manager". 877.547.7272 is the corporate number. I have also requested for the Better Business Bureau to investigate from a consumer perspective! read more

Nah Mr. Papa John. Step down. I'm no longer buying your pizza. Sorry workers, go complain to your manager. I have. Banned. read more

The place has definitely improved in the last two years. Customer service and the quality of food is so much better.

This place is take out and delivery only-- no eating in. We've done both at least 30 times since moving to Bowie 2 years ago and there have only been minor mistakes. We usually request square cut and maybe 1 out of ten times they give us normal cut. But it's not a big deal to us. The pizzas are hella good, because they really do use better ingredients-- ones you can pronounce. One of my kids has terrible reactions to artificial colors and flavors, and petroleum-based preservatives and Papa John's original crust (NOT thin) is safe for him as well as many of the toppings. I hope they add more toppings and sauces that my kids can have. Pizzas are delivered hot. Delivery people have always been courteous. In-store people have always been courteous. Pro tip: use their online app and earn rewards points. When you earn 25 points you get a free 2 topping pizza! We've probably gotten 6 free pizzas like that. Mmm-hmm. read more

Papa Johns Pizza - At dinner time they've got the whole crew hopping. - Pizza Near Me - Bowie, Maryland

The manager was extremely rude & would not refund the products they forgot. Also the food was delivered extremely late.

The service was very nice. Got greeted and helped right away when I walk in. I was in and out in 2mins to pick up. Didn't have to wait long at all. read more

Papa Johns Pizza - Pizza Near Me - Bowie, Maryland

The worst service EVER. I tried to speak to the general manager regarding my experience and he was the most unprofessional person I've ever encountered. I asked him his name and he stated "Papa John". Who owns the franchise on Fairwood Pkwy in Bowie, Md? Whoever you are, if you were smart you would get rid of this guy immediately. He is going to ruin your business. I will never make another purchase from Papa John's ever again!! read more

Put in an online order last Sunday. It has been a while since I last had Papa John's elsewhere. My impression was that PJ was nowhere near the quality it claimed. In fact, I once thought their motto should have been "cheap quality, doughy pizza, desinged for maximum shareholder ROI." So I took my chance again. Unsurprisingly, last week's visit reflected that exact same sentiment. So I still noticed your so-called "pizza" was so doughy they were designed for carb binge. Secondly, your so-called "cheese" was..... I didn't know exactly how I should describe it, but it was definitely not stringy, like how you showed it on your posters, when I pulled the pizza apart, it was like wax, and tasteless. So your so-called "cheese" was most likely filled with some edible waxy filler. Then I had rotten mushroom spewing across my "pizza". I concluded that Papa John's "pizza" quality in 2019 is inline with what Sodexho offered in their college cafeteria 20 years ago, except Sodexho has since made tremendous improvements. It was amusing you still have "better ingredients, better pizza" motto plastered in your ads. What a shame. But I had no issue with the people who worked there. Alternatives: Domino's have gotten better, but they have also become more expensive. I HIGHLY prefer local mom&pop chain stores, take Leido's for example. So my family and I will spend our pizza dining budget on local non-franchized restaurants instead. That's one positive twist from my recent risk with Papa John's. Well, at least I know Papa John's is still as bad as they were. Thanks for the lesson. read more

Generally, I love Papa John's pizza. Generally, this particular location (which is closest to my house) makes a great pizza and it's always ready when I drive by to pick it up. -- I never do delivery anymore. I don't want to wait the hour or so before it shows up at the door and I'mm too cheap to tip. I got a pizza just recently, though, that was none too good. The cheeses and sauce and toppings were running off the crust and it was very sloppy and messy to eat. The slicing didn't make it all the way through the crust so I had to break out the steak knife to cut it. I know they have a 100% satisfaction guarantee but let's be real. By the time you get it home or by the time it gets delivered to your home, very few people are going to send it back so Papa John's can "get it right". Still like Papa John's and would have gone 4 stars but they screwed up my last pizza. read more

Papa Johns Pizza - Night falls on Papa John's - Pizza Near Me - Bowie, Maryland

Where is The Hut When you need them? This crust was horrible and the meat lovers were extra salty... First and Last time on the same day... Disappointed and Done... read more

This Papa Johns continues to mess up our orders. Don't expect any special instructions (well done, extra cheese, square cut) to be acknowledged here, you'll be lucky if your toppings are correct! Placed an order today for delivery; they only delivered 4 of the 5 items ordered. I called the store immediately just to wait on hold for 15 minutes and speak to an extremely rude employee who said it would be 1 hour before receiving our missing item. I wanted a refund but of course Papa Johns "Quality Guarantee" doesn't give refunds... I highly recommend finding somewhere else to eat! read more

Best pizza was hot and ready to go when I arrived when I asked for extra cheese it was excellent and the service was great!! Not complaining on my end thanks for a wonderful pizza I will be back read more

When the Caps or Nats win by a big number (I forget the details) you get a 1/2 price pizza. That is the only reason to eat Papa John's. Very average pie. There delivery cars speed thru residential neighborhoods. read more

I remember Papa John's Pizza as the best Pizza. Sadly last few Pizzas proved to me that things change over the years. They are no longer my first option when choosing a Pizza. Ordered twice in the last 2 weeks, and got disappointed on both. Its not that they were bad, it is just that they are not as I remembered. Their garlic on the side is the last great thing remaining from a place I could eat their pizza on any given moment. I think that if Yelp would be so popular on 2002, they would have zillion 5 stars reviews. But now things are different. read more

It's Papa Johns so no surprises here. The pizza is the same and consistent. Order& pay with the Papa Johns app and your pizza is ready within 10-15 mins for pick up. Also you will always get promotional offers too. read more

Papa Johns Pizza - Half Pepperoni / Half Pepperoni, Bacon, Onions - Pizza Near Me - Bowie, Maryland

See all

Only because they won't let me give zero stars. I'm sorry you're busy, but if your system says 39-49 minutes, and it's been over 90, and then your staff person hangs up on me? Really? I will never patronize this store again and strongly advise no one else does either. The pizza finally arrived all slid over to one side and only vaguely warm. read more

This is the second time that I ordered from this store. Both times the pizza was dry and not fresh. I have utilized the Greenbelt location several times and the pies always come out fresh. The manager has a terrible attitude when I brought it to his attention and was very rude. Poor customer service. I will never go back. read more

Papa John's has always been my favorite place, but not anymore!!! The quality has gone down hill over the last year or so. We asked for extra sauce and didn't get any sauce at all. When shown that it said extra sauce the young man stated " I don't make the pizza" The toppings were under the cheese so you couldn't see how little they really put on. We were very disappointed and this isn't the first time. I will not be going back. Papa John, they have destroyed your pizza! read more

I ordered online and they actually burnt my pizza badly .. After I ordered they asked me via email to rate my experience. I basically said what happened, maybe a day later the general manager called me personally and apologized and offered me a feee pizza! That free pizza was one of the best Papa Johns pizza's I ever had!! Excellent customer service!! They turned a bad situation to a great one. Thank you JJ! read more

I can't believe I just gave you my money! First your website wouldn't accept card payments. Second, I was on the line for 30 minutes to get the order placed. Third, your receptionist couldn't hear my card number after repeating it like 5 times while speaking as loud as I can. Then, I decided to pick up the pizza...Oh wait, now there is barely any chicken on the pizza while the guy tells me if I want more I can buy it. Finally, while his hands are covered in powder or whatever he scans my card. Meanwhile another guy is flipping pizza by hand with no gloves. Aren't you supposed to wear gloves if you work with food??? I'd say never again, but what do you expect with the limited food option in PG County!! read more

The customer service is abominable! I waited over 2 hours for my delivery. Despite a confirmed order number and $35 charged to my account, neither the manager nor employee could locate the order. One would think that they would put in another order and deliver ASAP; however, they told me to take it up with corporate. When I asked for "corporate's" phone number, they told me that I would need to look it up. These people are incompetent and lack even the tiniest morsel of customer service. I will NEVER order another pizza from the Bowie Fairwood franchise again. I strongly recommend that my Woodmore North and Fairwood neighbors do the same before they're likewise ripped off of $35. read more

This Papa Johns continually performs well. Every pizza I've ordered has arrived earlier than anticipated and hot. The delivery people are always very friendly and courteous. Here's to hoping the trend continues... read more

This is the only yelp review I've ever made. The people that work there are very unintelligent. They repeatedly put you on hold and do not answer the phone after 10:00 though they "open" until 12. You can hardly understand their mumbling through the phone. Luckily there are a few others in my area. read more

This is the worse establishment I have ever used. The general manager Jonathan Schroeder is the most disrespectful person. I called in because I made an online order and when the delivery came we noticed that there was not any pizza sauce on the pizza. So he immediately responded by saying "It's your fault." I then stated that I did not appreciate him being so rude. He was very argumentative and it was to my understanding as someone who works in customer service you would attempt to please your customer. I have NEVER been talked to in such a disrespectful manner. This papa johns needs new management and probably more training for customer relations. read more

I am done with this location.. I have ordered double cheese, double pepperoni.... there was hardly cheese and there was no double pepperoni... today's pizza was really the worst pizza I have ever had.... told them again and again... please make sure it is double cheese and pepperoni... they must be deaf.... I am sick of eating dough.... pizza has cheese... oh dough. this location is no good... Dominoes on lanham severn road is the best.... one star is too much.... read more

Their Pizza still remains the best, my kids enjoy the pepperoni ..and they always deliver on real time. Am all for them kudos.

I love Papa Johns and they typically have great pizza and customer service; however, I'm not too sure I will be ordering from this particular location again. I ordered using the online app and received the confirmation email. About an hour later, a knock and its Papa Johns...the soda I ordered was not included. 'We're out' the delivery guy said. Ok, that's fine, call me and ask if there is a replacement or if I'd like a refund to my card. I paid using credit and he hands me a few dollars saying this will cover the soda. Once I brought the pizza and wings in, everything is ROOM TEMPERATURE bordering cold. The cheese was actually solidified like it had been sitting for a while. I checked the time stamp on the pizza box and it matched that from the confirmation email; however, the receipt listed a different time and it was 20 minutes after the confirmation email and almost 30 minutes prior to the time of the arrival of the food. The time listed was probably when the driver left the restaurant. I only live 5 minutes (3 stop signs and no traffic lights) from this location so there is really no excuse why it took 30 minutes to deliver a pizza and wings. Yes Papa Johns has a 100% satisfaction guarantee but I didn't even bother calling, wasn't worth waiting another hour...like I said, I won't be ordering from the Fairwood location in the near future. read more

I am new to the Bowie area, but very familiar of the quality of Papa Johns pizza. This location has consistently HORRIBLE pizza. The last two pizzas I ordered had no sauce and only cheese on half of the pizza. Literally there were sausages laying on bare bread. Place seems to be ran by teenagers. I will never return. Ok....I ended up returning. My kids love pizza...what can I say. One year later, this location seems to have a new crew of workers. The quality of the pizza is much better. read more

Put an online order exactly at 9:00 pm it's now 11:32 pm and the pizza is barley arriving . Never ordering from here again . Sh**y service honestly read more

Best Papa Johns! All the managers are awesome! Entire staff is so nice! FOOD IS THE BEST!

I have been ordering from here for years until recently when we have had the worst service imaginable. Over 2 hours after delivery on a Thursday night and the pizza still isnt delivered. We have spoken with their management asking for status and they just keep hanging up on us. We have spoken with the driver twice and he's lost somewhere. We are 7 minutes down the road from the store. I will never order from here again. I would suggest the same to others. read more

Frank at the Bowie location is horrible! I experienced a very bad customer experience with him on July 7th. He is rude, condescending and just down right pathetic. He should not be answering the phones and taking orders for Papa Johns. Please find another job that better suits you. Customer service is not your forte AT ALL. read more

Awful customer service and my cold, old-tasting pizza took over 1.5 hours to be delivered!! Yuck!!! When I called to let them know about my service, the person on the phone (who said she was the manager) offered to send out another pizza and stated that I had to send the cold, old pizza back. Hahaha. To me, customer service would have dictated the following: apologize for the product and service, refund the delivery fee and tip that I had already included, and send out a new pizza ensuring that it would be delivered timely and piping hot....Nope! I visit this Papa John's due to its close proximity to my house; however, making the trip to Race Track Road seems so worth it. This is not the first time I've gotten "sucky" customer service and bad pizza. But, I'll not be going to the Fairwood location again... read more

Terrible customer service! The people on the phone are rude and they hung up on me. Ordered my pizza and after an hour and a half still no order! Never again! I wish I could give them zero stars! read more

I've never been in a papa johns that has better service. I had interaction with 2 people and they were great. Proactive and nice. Oh, the pizza was excellent too! read more