Absolutely worst service ever from a Papa John's. Every few months we give them another chance and they continue to disappoint with very late delivery times in mediocre food. Hard to get mad at the delivery people because they generally are pleasant. And obviously this happens a lot because it doesn't look like you can call store anymore to find out what happened to your order. So sad read more

I ordered my order online for pickup. It did not take long for it to be made to order. I got the pair deal pepperoni pizza and cheese bread. My food was hot and delicious. The ambiance of the inside smelt good. It smelt like pizza. The inside of the store is pretty small. It's not a place where you can eat inside. It's a pickup your pizza and go. However, they have yummy pizza at a good price! read more

See all

We have ordered for years from Papa John's in Bellbrook. Friday evening delivery, on-time, one of the best pizzas, excellent crust, toppings, even the next day reheating left overs, still impressed. Thank you, John and Regina read more

Placed an online order and was told it would be ready in 45-55 minutes, which to start seemed crazy. Arrived to pick it up and was told it would be another 30+ minutes. How does it take an hour and a half for a pizza? The place was loaded with staff, but most of them were standing around talking. Will never go back. read more

Am I really rating Papa John's on yelp!? I have been pleasantly surprised the three times I've been here, all in the last few months. Very friendly. Accurate - and I do the picky "well done/light sauce". I don't love eating a chain, but this store has been great. Even this past Friday, when the rain/wind and power down likely increased how many orders they get on an already busy day. They were patient with people and worked to address a very long line. Hope they keep up the good work. read more

Last few times we've ordered from here quality has been terrible. Pizza comes soggy on the bottom. Not fully cooked. Gave us the wrong wings. read more

Papa Johns Pizza - I'm not one to complain but really?! Went to pick up a slice and this soggy mess is what I get. - Pizza Near Me - Bellbrook, Ohio

Horrible! Online order, got there at time of pick up and guy behind counter said...I was preoccupied! Mind you, not preoccupied making other orders. Place was not busy at all! So I had to wait for him to make and cook the pizza that should be ready! They also updated my pick up online to say was picked up, even though the pizza was still being made. Nice integrity! This place is a solid 2...pizza is always undercooked or order messed up. And no I'm sorry nothing, just that will be 7-10 minutes! read more

I wouldn't know how it tastes. I ordered two pizzas at 4 pm for a 6 pm delivery. Grandkids hungry and my husband went to pick up the two pizzas at 5:55. He waited in line and kept hearing the employee say "it'll be about 2 hours". He figured they'd not ordered in advance. Ha! He got to the counter and was told it'd be 1.5-2 HOURS wait. I had prepaid online. Needless to say, he cancelled the order but they didn't give him a receipt. I called the next morning to speak to the mgr. in charge. All she said was "we were busy and understaffed". Not true- my husband said there were 6-7 employees in the store and two were in an argument. Probably the worst customer service in my entire 68 years. read more

Called for a pizza for pick up at 845 pm .... Is 2 hours ok ?...um no ! 1 pizza 3 toppings really ... thanks ! No thanks !

Uh so the pizza wasn't cut and they poured the garlic butter everywhere but the garlic knots. Never ordering from here again. read more

Papa Johns Pizza - Pizza Near Me - Bellbrook, Ohio

We haven't ordered from this store in over a year. It was obvious they needed managerial help then and they haven't done much to change it since. This is the second time we've ordered in 2 weeks. Both of our orders were over $25. The first was sloppily made, cold, and had an off taste. This one took over an hour to receive and was cold. I called the store, got a bunch of excuses, and no apology. With all of the other options, it'll be a long time before we try them again. I've managed pizza stores with delivery. It's obvious this store needs training on both sides of the counter. I hope you get this fixed. I used to like PJs. read more

Stopped in around 1:00 Sunday afternoon. Enjoyed a terrific pepperoni pizza. May try something more "complicated" next time. They were busy with only one "chef" on duty so I had to wait a short while. But it was worth it. Order online if you prefer not to wait. Friendly service, delicious comfort food! read more

Terrible customer service! Rude and waited for over 15 minutes. I won't go to this location again!

We've had pizza delivered from this location before with no issue, but this weekend we decided to do carryout. I'm not sure if the cashier was tired or high, but he had a very difficult time doing his job and seemed to have an issue mentally processing any information. At one point he had to have a coworker come and take over for him because he messed up when we tried to pay for our order. We even heard him mention to his coworker that he's made the same mistake multiple times before, but he still didn't know how to fix it. His coworker was very apologetic and seemed more mentally up to the task. Our food was good, but I think this store may want to rethink who they have on the register. read more

Worst customer service at a Papa John's goes to this place. It's always mass chaos in here on the weekends. They always have an excuse for it too! Tonight's excuse was the last straw. They screwed up when they charged me for the pizzas and had to do two transactions on my card. This is after I had to wait inside this tiny little store for an extra 20 min bc they cannot EVER properly estimate when they will have the pizzas ready. They told me 20-25 minutes, 45 minutes later I got my pizzas. Also they wanted to tell me they weren't going to take a 50 dollar bill for payment. Excuses, excuses, excuses. read more

I love Papa John's! They always get our order right and deliver in a timely manner. Their delivery staff is always friendly, and I love the convenience of being able to order through their app. read more