This service department has been always responsive to all your auto needs. Always gets you in and…read moreout in a timely manner and is very knowledable in dealing with third party warranties. My car has officially turned ten years young and yet they treat it like a brand new car in handling the moment you give them the key to the time they are given back to you. This car has been in for a number of failures and Julio Perierra always but always treats us as important as a new car owner. The rapport has been one of Mercedes of Morristown service excellence from start to finish on any service required from big to small issues. The loaner department is excellent as well in getting you in and out quickly. Thank you Julio Perierra and Morristown of Mercedes for making breakdowns less stressful and making you feel comfortable leaving your car in excellent hands. Not to add very easy to get appointment quickly and with no hassles. A job well done bravo Mercedes of Morristown for valuing your customers and employing such reputable advisors such as Julio Perierra.

This is by far the most incompetent bodyshop I've ever had the displeasure of dealing with. Brought…read moremy car in the beginning of February to get suspension and bodywork fixed after a minor accident. Got the car back at the end of march with the suspension/wheel fully out of alignment and wobbling worse than when I brought it in. The rear passenger door was misaligned with a broken door handle (it was opening perfectly fine prior to bringing it in, it was only body/cosmetic damage) and I could not open my rear door at all, the handle was useless and actually half of it ended up falling off in between visits. They did an absolutely horrible job repainting, you can see every little paint line and the wheelwell itself is lumpy and not smooth and noticeably different than the other 3 wheel wells. I'm not expecting factory/stock level perfection but it is blatantly obvious where the wheelwell had to get fixed and the paint is not smooth. When we brought this up to the manager, all he said was "Oh well try to sell it when the sun's going down and they won't be able to see it". Finally brought the car back in to fix the now completely useless door handle, the paint and bodywork, and the wobbly wheels. When I picked the car up another month later, the paint and bodywork was not touched, and the door was still extremely misaligned (it sticks out so far it looks like the door is open). They also filled my tires 20PSI (TWENTY!!!!!) higher than the manufacturer recommended amount, and when I tried to bring it to his attention that they read my sticker completely wrong and it was supposed to be 44psi not 62psi, he continued to ignore my comments about it not being that high until the third time I brought it up, when I finally had to get a little short to get him to look at the manufacturer sticker with me and let the air out of my tires. Did not get an apology either. I'm just thankful he made a condescending comment about my tires being "way too low" and that they "fixed it for me" because I can't imagine what would've happened if I drove out on those severely overinflated tires. The fact that they can't even read in a straight line on a PSI sticker makes me question the quality of the rest of the work. My final straw was when I finally started pulling out of the service garage, only to immediately feel thumping and wobbling in the wheel before I even pulled out of the garage door. I drove down the road only for it to get worse and came back immediately. They found a GIANT flat- end, nearly 1/2 inch diameter bolt and washer fully stabbed into my front tire. The manager had the nerve to try to blame me and suggest I picked it up in the 5 minutes it took me to go down the road and come back instead of taking responsibility for damaging my tire inside their shop. I felt the bolt the second i put the car in reverse to pull out of the service garage. They did not replace my nearly brand new tire and just gave me a plug which is leaking and I've had to fill the tire 3 times since getting the car back. Also recently noticed a loud creaking and rattling from the back door that was "fixed" and realized that the entire interior panel of the door is literally coming off and not secured to the door. I don't think there are any words to accurately describe the horrific job they did and this shop should be ashamed of themselves. I truly cannot believe how bad of a job they did. Stay far, far away from this shop. I've never been treated so badly before and my car is honestly in worse shape now than it was when it was brought in. A quick door and wheel fix has turned into over 4 months of back and forth to fix their mediocre and unacceptable work. I dont expect perfection and I know my car will not be exactly the same as before the damage, but the lack of care and just overall terrible quality of work is absolutely unacceptable.

I have three sons so unfortunately, I've made quite a few visits to this business. All I could say…read moreis they are absolutely terrific at what they do. Perfect color match. Every contour and line is addressed. You will walk away amazed at how your car looks after they do their magic. I cannot recommend more.

1st time dealing with ANY tow truck services but if this the norm, pricing gouging hard working…read morepeople I need to get into the business and start under pricing my services these people are disgusting and disgraceful absolutely zero pride in their work cause they know you have zero choice in the matter, I wouldn't recommend this company to Adolf Hitler.

I took my car in and spoke to Juan and asked him to look at the damage on my hood. Juan immediately…read moretold me what needed to be done and solved my problem until I am able to come in on Saturday. I am happy that I was able to deal through him, he was very professional and honest. If I can give more than 5 stars I would have.

Juan, Greg & Marybeth went above and beyond. Very pleased with door repair, and it's under…read morewarranty, excellent customer service, and highly recommend!

Kenny and Dawn are wonderful. What a great team. And Kenny fixed my car beautifully. I got hit in…read moreMorristown. There was almost $13,000 damage to the front end and he did a beautiful job. The car looks beautiful and it runs great. Anytime I called there and left a message. Dawn always return my call. I would definitely recommend them to friends and family

I took my car into Karl's for repair of a fender bender. Kenny & Dawn were amazing! My car looks…read moreas good as new and it was repaired in a timely manner. I would recommend Karl's Auto Body to anyone!

Great workmanship! I was rear ended at a red light that caused damaged to my bumper…read morecover/valance/diffuser. All these items had to be replaced. I was given an initial estimate from the insurance company. However, once Robbies took off the bumper cover, he saw additional hidden damage (rear impact bar, lower molding, skid plate along with a few other smaller items). Sinclair (one of Robbie's appraiser) immediately notified me of the situation and assured me he will get in contact with the insurance company to work with them so get the additional damages repaired/replaced as well. Sinclair was on point the entire time my car was in the shop (total of 4 days). He kept me updated on the status almost on a daily basis via email communication. Once the work was completed, I inspected the car and it looks brand new. Body gaps are just as good as factory gaps. The paint matched perfectly, and dare I say.....even better quality than factory paint as I noticed some orange peel in some lower panels with the factory paint. Ed was the body guy that worked on my car and he did an awesome job! Overall, I was extremely happy with my experience at Robbie's. I valued the open line of communication I had with Sinclair. He explained exactly what was taking place and gave me a heads up on what I should expect during the repairs. I also run dual dashcams in my car. After I got the car back, I reviewed the dashcam footage when they had the vehicle.The guys are top notch professionals using top end tools (Snap On) along with top end equipment. Handled the car with respect. 5 star in my books!

The old phrase, "we met by accident" applies here. A careless driver (two tickets issued) smacked…read moremy bumper doing enough damage that I wanted it fixed and I wanted it done RIGHT. My friend owns Ferraris and raved about the quality of Robbie's work. Good enough for an exotic, it had to be good enough for a Toyota! Man, was I right. We were doing errands on the day the work would be finished and by chance we drove by as they were moving my Toyota from the garage to the parking lot. As we passed by, I could see, at 40 MPH, that the bumper appeared "as new"! When we were called a few hours later to come pick up our vehicle, I saw up close how right I was. The bumper's chrome gleamed in the sun. And I smiled... The work came in as budgeted and on time. The folks at Robbie's worked with insurance companies to handle any needed updates. My job was easy, drive the Toyota in and come and pick it up. Job done... Accidents can happen but when there are good folks like the team at Robbie's, the pain and frustration can be made less onerous. Highly recommend!

REquested auto body repair and paid $500 deposit but shortly thereafter due to an unexpected and…read moremore urgent expense needed to postpone the work. They promptly refunded my money and then two weeks later, I noticed that my right front directional light was not working. I got a quote of $50 from another shop and when I brought it in to Bloomfield Auto Body, they immediately replaced the bulb, refastened my front bumper in a temporary fix until I could afford to get it properly fixed and then refused to charge me. This was human kindness and compassion to the nth degree.. and in a business context yet when those qualities seem to be lacking on a purely human level. I will always give the highest reviews, so if you saw the mockumentary Spinal Tap, on a scale of 1-10 I'd rate them an ELEVEN! KUDOS!!! And thank you very much,. Samuel R.

Brought our car in after a rear end early December. Car was fixed well as far as we can tell (hence…read more2 stars for the required work that was done). Was told we would get the car back in two weeks. Car did not come back until after Christmas, in which about 100 miles were added on the odometer. The front cup holder was left with full of change (assuming for tolls) as well as an open water jug in the back seat. The back seats came back dirty as well as the cup holders in the rear center. Car is brand new and was used at their leisure during the holidays. Will not recommend or go back here. They seemed nice but using the car for 100 miles was unnecessary especially if the repair was only for body work.

I have had repairs in the past done by Modern Auto Body and their work has always been excellent,…read morefairly priced and they have been very pleasant to work with. I went in there today for an estimate for some scratches on my car due to a tour bus clipping me in the rear of my car as it attempted to enter my lane. The technician told me that the scratches were superficial enough that he thought he could get them off with some spray and buffing and he did! Perfectly. And refused to charge me. Professionalism, kindness and courtesy still exist in this world. I recommend them and their work unqualifiedly!! Leslie K, Maplewood, NJ

Stay away from this place. Had to take.my car to another body shop to make adjustments from their…read morerepair. They do not pay attention to details. Did a horrible job!

I've used this place in the past for collision issues and I remember having good results .thank…read moregod I haven't had an accident in many years ..... but what I did need help with were dings in my doors from people who kept hitting my door with their doors while parked in parking spots . The owner Kenny is the sweetest and really was flexible and helped me out to get the dings out. Pricing was better than I could have ever have hoped for. Thank you Kenny and Union collision :)

Union Collision is outstanding. From start to finish, the experience was professional, seamless,…read moreand genuinely positive. The quality of their work is absolutely top-tier -- my car looks amazing, like it just rolled off the dealership lot. What really sets them apart is the people. Everyone I interacted with was kind, professional, and clearly invested in doing things the right way. There's a dedicated team in the office handling the details, paperwork, and follow-ups, and they make sure you feel informed and taken care of every step of the way. You can tell this is a family-run business. The care, pride, and sincerity come through in how they treat customers and how meticulous they are with their workmanship. If you're dealing with a stressful car situation and want a shop you can trust, this is the place to go. I'm genuinely happy I found Union Collision. Fantastic experience, detailed craftsmanship, and truly great people. Thank you all -- you're the best.