I just switched to Heritage from Kaiser. I got my first physical with Dr. Woodcock. The doctor and…read morethe Heritage staff were great. I highly recommend. The care I received was amazing!

STOP BEFORE YOU GO DOWN THE RABBIT HOLE !! Great doctors but the incompetent rude staff is the…read moreissue. When you call about your prescription your information is taken and if you do not follow up, nothing happens, your PRESCRIPTION dies right there. Days later When you call back regarding your PRESCRIPTION mysteriously you are told there's no record of you ever calling. Then the games start, "well did you get the name of the person that you spoke with, the date and time of your call"? SAY WHAT??? SERIOUSLY ??? My apologies, I did not know I had to go to this extent to have a PRESCRIPTION refilled!!!! Micromanaging your operation to get my prescriptions is not something I'm used to. This seems to be a trend lately. Unless you call days sometimes weeks ahead of time to let them know your prescription needs to be refilled it simply goes unanswered. You have to micromanage; calling the doctor, calling back a day later confirming they received your phone call the previous day (often several times) and actually calling the pharmacist to confirm that they received the information from the doctor, then the allotted time required for your pharmacist to fill the prescription. All this just to get a prescription filled by HDMG it's ridiculous. All of this has to be completed BEFORE, your PRESCRIPTION runs out. Now when the system breaks down and believe me it will, as the employees are inconsistent informing the doctor about your refill. You have to go through this process all over again. It's truly sad this level of medical care has depreciated to refill one PRESCRIPTION!!!!! There is always some excuse why the HDMG PRESCRIPTION refill process did not happen. Over and over and over month after month it keeps getting worse!!!!! I've been with the same doctor for many many years and wIth the switch to HDMG is where and when all the problems started. Over the past few years the selected few great employees who truly helped patients from the support staff have left! When my doctors leave I'm leaving this place faster then Johnny left Amber. No need to continue to be dumped on by this place!!!!!

Dr.Kelly Okray is amazing she listen she cares I had and amazing experience the care quality is…read moreamazing she asked me everything regarding my health I was having a hard time finding a Primary care Provider I'm so thankful I found Dr. Okray. The Office experience was very nice the office super clean and very quiete the wait is not long. 100% recommend this clinic!!

From the owner: We are a Primary Care office with providers who specialize in adults and children. We also offer…read moreDepartment of Transportation (DOT) physicals, school physicals, and coming soon immigration exams. We have WALK-IN appointments available. Our team of highly skilled and experienced healthcare professionals is dedicated to providing personalized care to each and every patient. Dr. Khandadash, the clinic owner and our Pediatrician, has decades of experience in caring for children. Dr. Babaie is our Internal Medicine physician and she specializes in the care of adults, from healthy to the most complicated patients. Dr. Gregory Jenkins is a well-known family physician who has cared for patients for over 40 years. We have two amazing Physician Associates who care for our patients--Mr. Ramon Medina and Mrs. Kelly Okray. Both have extensive experience in primary care and have a large following of dedicated patients.

My sister Nicole Buckner had an excellent experience with Janelle Carr. She was professional,…read morecompassionate, and took the time to clearly explain each step of the mammogram process. Her calm and friendly demeanor made me feel comfortable throughout the appointment, and she made the procedure as painless as possible. I truly appreciated her care and professionalism

Review for Heather Flores, Representative at Kaiser Permanente in Palmdale, CA…read more I would like to express my sincere gratitude to Heather Flores for her professionalism, attentiveness, and genuine care. Every time I needed to schedule an appointment, she was always there to help--efficient, kind, and incredibly patient. What I appreciated most was how clearly and thoroughly she explained everything about the lab tests. Her detailed explanations made everything easy to understand and helped me feel confident and informed. Heather is a true professional and a very kind person. I'm deeply thankful for all her support and dedication.

Very clean and professional place to get urgent care. The staff is friendly, never a long wait…read moretime. The doctor that saw me was very nice and listened well to my symptoms. I would recommend this place to anyone seeking urgent care or to see a doctor in between visit with Primary Physician.

I've been here twice and both experiences were disappointing. The doctors seem inexperienced and…read morethe care just isn't there. My little brother with autism actually got worse after his visit, and the Doctor seemed frustrated with him...he's only 7years old. I tried giving them another chance and brought my wife in, but then they charged her for "Out of Network". Even after we called our insurance and confirmed we are covered with the expensive PPO we have. At this point it feels like a waste of time and money. We'll be sticking with High Desert clinic from now on. Even if it's farther, we come from Lake LA.

Absolutely horrible experience I was there for an…read moreoutpatient surgery which took minutes. For some unknown reason I was intubated and they were so reckless, I left with fat and split lips, as if I was punched in the mouth With one notable exception the nurses were terrible they were unable to find a vein for the IV, but kept trying 4 times, until I told them to get someone else that finally got the IV started While in recovery, I was feeling poorly and asked for some juice or something to eat, the nurse told me I would be released soon and can eat at home. I told her I'm a diabetic and have been fasting for more than 12 hours she then says I don't think we have anything but I'll go check , just before surgery I saw them roll a full cart of food and drinks past my stall, that nurse mentioned they are restocking the food for surgery patients, so I know they had plenty of things to eat and drink, after awhile the nurse came back with just a sandwich and nothing else no juice or anything to drink. It's as if they don't care about their patients Additionally upon arrival I parked and followed signs through a building and down a long hallway to get to a door, which on the other side had someone sitting there saying I can't come in this way. So even though it was difficult for me to walk, she made me go back the way I came drive my car to another entrance and enter the building that way. The management thinks that's an acceptable solution. Rather than having signs asking patients to use another entry, they kept the signs up directing patients to essentially a dead end. No regard to patients with poor mobility.

Well this place is a small clinic. Reminds me of my Dr. Office as a child. I've had great luck with…read morethis clinic. Nurse Practitioner is great . I understand that it's not a mainstream clinic but my medical issues have been properly addressed. I give them a 5 because they have always been up front with me. If I needed to wait I knew before hand. They answer the phone and follow up. The staff is trained and helpful.

I have been coming to Dr. De Silva for about four years now. She has always been helpful in wanting…read moreto help with whatever issue I was dealing with. She even showed great sympathy for a situation I was having great difficulty dealing with myself. I'm not too sure how there are reviews about how they've never met with the doctor or that she showed no regards to them because I have never experienced this myself and have dealt first hand with great professionalism by Dr. De Silva. Her staff is very friendly as well and is always very helpful and accommodating. The wait time can be a bit crazy but never has it been two hours. My more recent appointments have been in the 8-9 am hours and I've noticed that you get seen faster during this time. I recently started with their Skin Care Club and my first experience was amazing. The explanations of your skin troubles, which by the way my skin is pretty damn good :), was helpful in remedying them. The Esthetician listened to your concerns and made note of what she was seeing and what plan would work best. The facial received was relaxing and the environment put you in a zen state. Made me wonder why I don't pamper myself more often. I'm honestly an extremely happy patient/customer of Dr. De Silva and her medical group and just learned her husband also does acupuncture. I'm glad there are so many choices they cover so you're not having to go from doctors office to doctors office. If you could be just a tad patient I can guarantee you'll be happy with the staff, Dr. De Silva, the facilities and amenities that a little wait time 'ain't never hurt nobody'.

Where do I start? This has got to be the worst medical office staff in the AV!! I haven't even been…read morethere a year & they have dropped the ball with every single visit!! Beginning with the first visit, that I waited 3 months for, I was not on their schedule!! Thankfully, one of the staff members remembered scheduling me, however, I waited 2 hours while they "worked me in". They have dropped the ball on prescriptions & lab orders EVERY SINGLE VISIT!! The most recent error was sending the wrong rx to the pharmacy, which cost me $100. Unacceptable the way they rush, assume & quick to give out the wrong info. Dr. DeSilva is wonderful, but once you leave the treatment room after talking with her, nothing gets done!! I've had to repeatedly ask for lab orders & rx's to be sent out. In addition, they failed to update orders in the system. How embarrassing that the Dr has to call the pharmacy to see what the last dosage was because her staff failed to update the chart. Complaints to management & Dr DeSilva were a total waste of time, nothing has improved, it just gets worse!! Moving on to where patient care matters & I'm taking my husband with me!

If I can give 0 stars I would every time I call they NEVER answer and their phone automatically…read morehangs up after the 1st ring. I'm not one to be negative or give negative reviews but this place is absolutely ridiculous

They were assigned as my primary through medi-cal and I've never once seen the doctor or been there…read morebecause they have never once answered the phone! So impossible to even make an appointment

I was able to see this podiatrist at the last minute a couple of weeks ago. I work two jobs- one of…read morethem has me stand for hours- and I really overstrained my right foot shortly after Thanksgiving. I was having a lot of pain walking and this office was able to fit me in on the same day shortly before they closed. It's a very clean, modern designed facility. The only downside of this place was that the TV in the main lobby plays pretty loudly and when you get to the back waiting rooms, the music they play is blaring and really distracting. I had a hard time trying to hear myself or try to explain my symptoms to the doctor because I thought that the music/radio was distracting. They checked to see if I had any bone spurs and had me do an x-ray, which I didn't think was necessary, because I wasn't in that sort of pain. I've seen many podiatrists over the years as I've had surgeries for ingrown toenails. I also have a circulatory disease called chronic venous insufficiency, which I've also had multiple surgeries. Since I was the last appointment, I felt as if the doctor was rushing me a little bit when I was trying to explain my symptoms, but he attributed it my foot pain to a stiff calf muscle. He gave me a couple of orthopedic-like shape ware to put into my shoes. I go back in a few weeks for a follow up appointment, but I'm still not 100% better. We'll see what happens.

My experience at Foot and Ankle concepts in Palmdale California was phenomenal. Dr.Kalhor and her…read morestaff were very professional in helping me with my ongoing capsulitis condition in my right foot. This has been a very painful experience and limping through those doors has changed my life from today moving forward, they took good care of me and making sure I am able to walk properly and to follow up with me in two weeks. I recommend Foot and Ankle Concepts in Palmdale California with Dr. Kalhar to anyone in the United States. She is absolutely professional and straightforward. You can't get better care when it comes to taking care of your feet - Michael Minjares

I would give zero stars!!!!! If you have a sick child, make sure you plan their sickness ahead of…read moretime. "Urgent" care is by appointment so you have to call and they do not see kids after 4/5 pm. Because they don't have a provider available. Sorry but last time I checked you cannot plan when something happens plus to turn away kids because the doctor they do have working doesn't see children. Shame!!! But guess you cannot be totally surprised being LA County.

I went through the office trying to get a check up and there were many obstacles such as getting a…read moreroom and a doctor but darel at the front desk of urgent care was very helpful, I told him that I'm getting frustrated and that I needed to get my sister at a certain time, he made calls left and right and did more that what an average healthcare worker would do.

Visit Jan 25, 2024 and March 22, 2024 RN Nurse Visit Nicole…read more Nicole is the most compassionate sweetest RN nurse, she takes the time out to inform me of the details and print my papers out for me. She is extremely knowledgeable and helpful and you can tell she really cares. out of 5-star star being the best RN, Nicole is a 10 She is the VERY BEST!

Terrible service. They make you wait until they're done with their conversation to check you in,…read morerush you through the whole processes, the doctor talking to me sometimes while she's half way out the door. I really don't care for this doctor's office.