We were really grateful and impressed with the excellent service performed by the friendly Panorama guys who measured our old screens, brought them back with excellent new mesh which was almost invisible and beautifully installed them. Glad we took Peter Folsom's advice couple years to install Panorama windows in our place and throughout our building. The excellent of of the river views and light delivered by your windows are only equaled by the increase in value they bring to our apartment. read more

Panorama Windows Service - Our river view at 340 RSD through Panorama windows - Windows Installation Near Me - Bronx, New York

I purchased Panorama windows for my west facing, at times windy and noisy apartment a number of years ago. Love them, they significantly reduced noise and dust. Recently, one of them needed some minor repairs, and Panorama sent a repair crew who very quickly and professionally made the repair. Customer service rep (Yemima) was terrific. read more

The contractors were knowledgeable and very courteous. I feel the work was well worth the cost.

I am so impressed by the professionalism and attentiveness I receive from the Panorama team, from the coordinator Yemima to Caesar, Gilbert, and their team. I very much appreciate it. read more

These people were great, as opposed to another company I had used. They answered all questions immediately. Set up appointments. Cam when they said and did the work well. Their customer service is awesome! read more

The technician who inspected my windows was friendly, efficient, and very knowledgeable. He helped me to understand quickly which windows could be repaired and which one needed to be replaced. read more

Excellent work, came on time, excellent window quality. I would recommend them wholeheartedly. For multiple reasons it was a complicated installation job which they performed in a totally professional way. read more

Service men were on time. Courteous. Job well done. Area left clean and orderly. Highly recommend Panorama Windows!

Nate and the team at Panorama just left after installing screens two years after we had them replace all of our windows and we could not be more pleased with the quality and efficiency of the folks both times. Everything looks grand and they are the nicest and most efficient team I have seen in a long time. Many, many thanks to them and to Panorama for delivering such excellent service. Highly recommend Panorama Windows. read more

Very happy with Panorama. They helped install windows in my place about 5 years ago and were easy to work with to help with repairing a sticky handle. I dealt with Yemima - she was lovely, efficient, very clear in prices, etc. Happy to have worked with them. read more

Although this is the second window/sash I've had to replace under the warranty, the work was done efficiently and professionally. I also had to pay a fee of $180 for a "Mobilization Fee" not covered by the warranty read more

The office and the people who came to my home could not have been more gracious and accommodating. And of course, competent and efficient. I highly recommend them without reservation. LK read more

Excellent service and responsiveness. Well recommended for screens. Always timely responses.

Absolute pleasure every time they serviced my building. The guys that came out always go through what the issue is and what solutions they can provide before the work is done. read more

Panorama installed a window in my apartment in a listed building on the Upper West Side. They handled all of the paperwork with the Landmarks Preservation Commission, were extremely easy to work with, and did a quick and careful job, keeping the building manager's, super's, and everyone else's needs in mind. After over a year, everything is great and I am very happy with their work. Mike Robarge is the person who helped me, and he was fantastic. He was a great communicator, very competent, and went out of his way to be helpful. I had a great experience with Panorama and recommend them highly. read more

Panorama is a fabulous company with a fabulous staff. The home office staff is always accessible and the field , repair and installation team is absolutely first class. Very professional in every respect, very clean and attentive to detail and a pleasure to have in your home. We strongly recommend them. Harold & Carole M read more

I was recommended to Panorama Windows by a friend who had used them to install new windows in her Upper East Side apartment). Having heard great things, I sent Panorama a request for a quote for new windows for my apartment, but didn't hear back. Called them and spoke with Doug Simpson who asked me to resend the quote (which he confirmed he received on the phone).. Waited 3 days.. no quote. Emailed Doug again (3rd time emailing trying to get pricing) requesting an update, or even a quote (one can dream). No email.. no response.. no quote.. nothing. If you're interested in wasting your time and energy trying to get pricing, these are the guys to spend some time with. If I could give them 0 stars I would, because there was 0 customer service or interest in their customers. If its this hard just to get pricing, imagine what the installation process must be like... wow. read more

I contacted Panorama about replacing our apartment windows because of the good reviews I saw online and word of mouth from a neighbor. Very disappointing that they have not lived up to that. They came in and took measurements promptly, promising a quote within 2 weeks, which was a bit long but reasonable. 6 weeks later, we are still waiting for that quote!! All we keep getting are promises through email that they are about to send it our way, they just need to include one more thing. I was excited about working with this company, and it's very disappointing to be treated this way. Not sure if they can be trusted, if they can't meet their promises on something as simple as a quote. read more

You are a great company like a good red wine you only get better with time Your performance is always impeccable It's not the first time we use you and you never let us down I don't know who manages the company but he is doing a great job every one is professional nice and helpful BRAVO read more

Panorama couldn't have been more helpful. When the window washer broke a tilt mechanism on my window, I called Panorama, and they immediately sent me the piece I needed. My window was fixed in under five minutes. I've come to expect excellent customer service from Panorama. They are amazing. In this day and age when it's next-to-impossible to reach a real person on the phone, it was a pleasure to get right through to the company and speak with someone who is knowledgeable and helpful. Thanks, Yasmin. read more

I highly recommend Panorama. Panorama replaced all the balances on 17 windows and made a few other repairs. The results were perfect. The work was done exactly as specified in their proposal, exactly on time, and exactly at the price, Furthermore, the installation crew was both competent and professional. read more

Doug Simpson returned my call promptly and so did the sales person assigned to come take measurements in my Manhattan condo. Unfortunately I have been waiting for a proposal for 3 weeks. Salesman came on March 24th and was very polite and professional. He did advise us that we would not get a proposal until after Passover which I respected. Knowing Passover ended April 4th I called on April 6th and left a voicemail. No response as yet. Two other vendors had sent me detailed proposals within 48 hours of having taken measurements. Panorama was the first vendor I reached out to, yet the last ones in submitting a proposal. When making this type of investment (new windows and doors), the turn-around time and responsiveness is critical to me. If it is lacking at the outset before any payments have been made, I fear that once any payments are made it will only get worse. Very disappointing, I had high hopes based on first impressions and positive reviews here. read more

I felt terrible and stupid. I had not only broken the handle of a tilt/turn window that was long out of production. But in trying to fix it myself, I managed to lock it so that it wouldn't open. I really thought that I was faced with an expensive, full window replacement. But Panorama saved me. First, they asked for a picture of the existing handle and turn mechanism. Then they were able to find the parts that worked before they came to my apartment. And by carefully drilling a small hole through the frame, they were able to release the window, take out the broken part and put in the replacements. The guys who did the job were thoroughly professional and pleasant. And the window is in fine working order. I thoroughly recommend them Harold P read more

I was unsure if I had to replace or repair the windows in my apartment in a 170 year-old townhouse. Peter Folsom looked at the space in the context of the building and confirmed that repair would respect the style of the building and accomplish much of what I wanted to do. He could have recommended new windows for a high cost but understood that price was significant to us and that we would be satisfied with repairing the windows. He was most gracious. Now I will find a craftsperson who will do the work. read more

Service folks came to do a window repair on time and took care of the fix easily. These windows are originals of Panorama. They know their product best, reliable and professional. read more

I would give them less stars if I could. I didn't even get the quote from the service team because even though they were at my building already and buzzed my apt twice and spoke to me via intercom they just left. Claimed they couldn't get access. That's after I have waited for them for 4hrs to show up. The office personnel got back to me in a wk to tell me they wouldn't be able to help me after all. Again, I should say, they already had a job in our building. No business sense and not great people skills. WindowFix is a much nicer company all around. Helpful and friendly. read more

Panorama came to service our windows. I found everyone I met to be extremely professional. They did a great job and our windows are like new again. read more

We used Panorama to replace all our windows (more than 20) four years ago. We went with Panorama, which had submitted the most expensive offer by a margin, because we had hoped we would receive both outstanding quality AND service. We are happy with the quality of the windows, but service doesn't live up to our expectations: While washing the windows recently, one of them came off. I called Panorama for help and was told that I would either have to wait two months for a technician to put the window back in or be helped now for an emergency fee of $325. I was also told that no technician would be available on the phone to explain to me how to reinsert the window myself. In the end, I went with a third party that came right away, reinserted the window and charged much less. I'm very disappointed with Panorama and do not recommend them anymore. read more

Although the windows installed are beautiful, it has taken the company 5 separate trips (and counting) to install the window guards. The locks should have been installed upon initial instillation while the apartment was under construction. The work is extremely invasive and dirty. They have chipped paint, blown metal shards into the carpet and failed to complete the job one too many times. Defensively, the men claim to be only "workers". However, I believe that they should have the know-with-all (considering that they do this every day and are "professionals") to do the job right the first time. UGH read more

First rate service and expert advice. Panorama really helped us throughout what ended up being a very difficult process with our co op board.We are very grateful to Peter Folsom and his team. read more

We needed the ancient windows in our Manhattan loft replaced and had been dreading the disruption and damage involved (not to mention the price tag). I met with a number of window companies and chose Panorama because of the professionalism and helpfulness of Jonathan Freeman, the sales representative and because I liked their casement pivot product. Their prices were not the lowest but were competitive and I had confidence that the installation would go well and the windows would be high quality. In fact, everything went amazingly smoothly, there was no problem arranging the installation dates, the installers were very professional and skilled, they were extremely careful not to damage anything around the windows or elsewhere in the apartment and the final result was amazing. We really notice the difference in sound insulation, we can finally clean our windows easily and they look great! read more