The waiting room is completely empty the past few times I've gone in. Strange, used to be full of…read morewaiting patients. And he is using physician assistants to see the patients. What is going on? This can't be good...

This office is not based on very personalized care. Its seems like a teaching clinic and uses…read moreresidents to see patients, with the doctor confirming the information taken by the residents. Its a very impersonal experience and they are speaking about the patient in the room as if the patient isn't even there. The Filipino front office receptionist is not friendly at all and has an attitiude. A drama queen and complains about people the entire time, as patients can hear everything being said through the window. She also doesn't know her billing protocols and information. Not a professional employee. Be very careful to verify all of your insurance coverages before agreeing to any procedures such as the extensive lab testing, imaging and other tests that are ordered and performed right in the office. They don't give you the opportunity to do this unless you insist. You will need the codes for any procedures to verify with your insurance plan. Once you receive your results, its all business, and therapies are dictated without a lot of input from the patient, even based on previous negative experiences with said therapies.

Dr Timothy Au took over his father Thomas Au practice about 4-5 years ago. Timothy is a very good…read moredoctor. Very knowledgeable and caring. His staff is very personable, knowledgeable, and efficient. We've designated him as our Primary Care Physician. They take the majority of the healthcare plans including Medicare. Highly recommended

This review DOES NOT reflect Dr. Au's performance but his workers…read more I recently called Dr. Au's office to request for a referral so I could see a GYN but in the end, I was denied because the GYN was outside of my health network. Which I guess is obviously a big no no? I mean if I'm wrong, tell me. Don't tell me ok and end up denying me the next day. I wasted so much time making an appointment and showing up to see a doctor that I couldn't see. I feel like that nurse I spoke to could have informed me the moment I made the request. I should've gotten recommendations of doctors within my current network or something? I feel really bad for wasting another doctors time when she could have been helping someone else. What made it worse was when I overheard another worker calling me back and saying "you know what, that's her problem and not ours" right before I said hello. WTF really unprofessional. That was the call that I was told I was denied and I know she was talking about me. Dr. Au is caring, always patient with me and answers all my questions. After this and other previous incidents, I'm sad to change physicians due to something that wasn't Dr. Au's fault.

If you want to see Dr Lai, be prepared for hours of waiting. If you're appointment is at 9am, you…read morewon't see the doctor until 3-4 hours later. You'll be lucky if you get to see him within 2 hours of appointment. Receptionist is always rude and it's so packed at waiting room that I have to wait outside the room for hours. Dr Chang is great but they need to stop making tons of appointment at the same time stop being greedy.

Tried to make appointment, but receptionist is extremely impatient. Just asked few questions and…read morebeen told: our office is busy. Don't want to visit this doctor anymore.

Dr China has been my PCP from the time he was hired at Straub Clinic…read more His job is to find out what's ailing you ...not listen to unnecessary chatter! I'm a chatterbox....but I know I'm seeing Dr China for his medical knowledge and get help for my ailment! Before he enters the examination room to see you he studies the report you told his nurse your reason you're there and vitals the nurse took. Dr China is compassionate ,professional and an excellent doctor that is straightforward !! I would recommend his without hesitation!!

Dr. China is caring, concerned and takes time to listen to patients. I've never felt rushed or that…read morehe was talking down to me. I am so grateful that he is my primary care physician.

Dr. Kurata's office staff is the worst. No one answers the phone. When you are lucky enough to get…read morethrough, and they say they need to check on something and will call back. Of course they will never call back and you need to follow up yourself.

Dr. Kurata is fortunately my PCP. I doubt if you could find anyone better. He's professional,…read morelistens, friendly, and really knows his business! Unfortunately, I've got a few things wrong with me so I have four or five doctors and he's tied for being outstanding along with Dr. Patrick Ellison. If he's even accepting new patients and you have a chance to get him. Do it, he's as good as it gets! As far as the staff goes, compared to almost all doctor's staffs, they're not so bad. I personally like them a lot. Call me if you'd like to hear more. Pete Seymour (808)306-4422.

Scheduled for colonoscopy and endoscopy. The office visit was great. Friendly and attentive office…read morestaff. Dr. Buto is very knowledgeable and took the time to thoroughly explain and answer all questions. The day of the procedure went well. Friendly staff and nurses. It was a very reassuring to have Dr. Buto and his staff completing the procedures. Very caring! Highly recommended!

I waited for over an hour, then left without seeing Dr. Buto. I came prepared…read more(printed-completed-brought all required documents) and showed up on time. I sat in the waiting room for 30 mins, they brought me back into a patient room and took my blood pressure. I was told to go back into the main waiting room, where I sat for another 30 minutes. If an office staff member had told me the Dr. was running late, or provide a status update on my appointment, I would have gladly waited patiently. Instead, I sat there for a total of 1 hour past my scheduled appointment. I even googled appropriate waiting time for a specialist Dr. appointment to ensure I wasn't acting out of line (20-30 mins is standard apparently). If you're searching for a Gastro, I recommend looking elsewhere. I'm sure Dr. Buto is excellent at his job based on the other reviews I've seen, but the lack of respect for me and my time was unacceptable.

I highly recommend Dr. Mark Miyasaki. He is very knowledgeable and thorough in his responses to…read morepatient needs. His staff is very friendly also. All your appointment notes are well described in the new Mychart App.

Dr. Miyasaki is an excellent family practice physician. His diagnostic skills are impressive and…read morehis therapeutic acumen is solid. He is caring, empathetic, and has a comforting manner. J.E. Smith, M.D. (retired physician)

I have an appointment in January & was called by the office to tell me that a new Dr. had taken…read moreover the practice. I was surprised to get a text a few weeks ago for a refill from this Dr. whom I never met. I went to the office right before Thaksgiving & everything seemed ok. This seemed so sudden.

If I could give zero stars, I would. My experience with Dr. Lin and his clinic was one of the most…read morefrustrating, shady, and unprofessional medical encounters I've ever had. I needed a chest x-ray only for my New Zealand immigration application. I called ahead, explained everything clearly, and was told that it wouldn't be a problem. But when I showed up for my appointment, Dr. Lin suddenly refused to help unless I paid $400 in cash for a full physical exam, which didn't even include the x-ray I came in for. I showed him my official documentation confirming that only a chest x-ray was required. He ignored it completely, gave no explanation, and just kept repeating the same demand. And it got worse. Even though no medical service was provided, the staff refused to give me back my paperwork (which I had printed and brought myself) unless I paid $100 cash for a "referral fee" to the imaging clinic. I've never heard of a doctor charging someone just to send them elsewhere. It felt exploitative and inappropriate. Frustrated, I contacted Immigration New Zealand and filed a complaint. Their Health Assessment Team confirmed that I was right; Dr. Lin should have been able to submit a chest x-ray-only case and was directly informed on how to do so. But when I followed up with his clinic, the staff acted like they didn't believe me and questioned whether Immigration had even contacted them. Throughout this entire process, the office was rude, disorganized, and impossible to get a straight answer from. I was constantly put on hold, told I'd get a call back (which rarely came), and felt like I was chasing them just to get basic information. Eventually, I was told (with no explanation) that Dr. Lin could now submit my case without seeing me. But of course, only if I paid another $100 in cash. At that point, I mailed a check instead. He cashed it immediately, but didn't submit my case until several days later. The whole thing felt shady. Between the cash-only policy, the refusal to return documents, the bogus referral fee, and the delays, this wasn't just bad service; it was unethical and completely unacceptable. This is someone who's supposed to be working with immigration systems. He should be held to a much higher standard. If you're dealing with immigration medical exams or any medical issue, go anywhere else if you can. I wouldn't trust this clinic with anything important.