This place seems like it has really gone downhill after today's visit or maybe I came at a weird time but it didn't seem very clean at all, the area around drinks and where you pick up your food smelled awful like the mac and cheese but not in a good way and when you look behind the counter and see the people preparing food, all i saw where flies and even around the soda dispensers as well. I was there for like 3 hours and the dish return was over flowing. I just feel like the place could use a deep clean or something I went to use the bathroom and decided not to because it just felt gross and when u pass the door that goes into the back part of the kitchen it looks disgusting back there too. 3 stars tho bc giving the benefit of the doubt read more

I've eaten at many Panera locations in the past. Somehow, this location has managed to miss on everything good about Panera, and has amplified all the bad. I don't expect much from fast food staff. Even with low standards, I can say that their attitude, speed, and competence was underwhelming at best. I have seen new restaurants that operated twice as smoothly with the entire staff being new and in training. But, who goes to a fast food chain for good service? Service aside, the food was absolutely ghastly. I have never gotten anything bad at any Panera location before, but this experience was a spectacular failure across the board. I ordered the steak and cheese panini and the French onion soup. The soup was impressively bad: onions that were gelatinous, disintegrated on the spoon, and could have been eaten through a straw. "Croutons" that were indistinguishable from stale Wonder bread. Grated cheese throughout that turned the entire bowl into a uniform slop similar to oatmeal. The broth, when uncontaminated, was tasty and well-seasoned, but overall the concoction seemed like it had been reheated for days. The panini was equally bad. "Steak" is apparently a euphamism for unseasoned, raw, bloody roast beef with the consistency of dollar store tuna, served at room temperature. Whatever cheese may have been present was liquid, and mixed with the excessive amount of dressing to form a horseradish flavored toothpaste-like goo. The bread was acceptable in flavor and texture, but was again room temperature, the grill marks on it clearly artificial. I have had Hot Pockets that more closely resembled a panini. In all, this was a complete disappointment, even using McDonald's standards of service and quality. The best part of the meal was the packet of potato chips that accompanied the sandwich. read more

So I got the pick 2. 1/2 sandwich and 1/2 salad. I decided to get the chipotle chicken avocado melt and the goddess Cobb salad with chicken. The salad was great but when iope ed the 1/2 sandwich I was so disappointed. I'm paying $5.29 for this sandwich and there is nothing in it! No cilantro and 1 freaking g pepper on it with 2 little piece of avocado. This is the 2nd time this has happened to us. read more

Panera Bread - Sandwiches Near Me - Wilmington, Delaware

Super disappointing service from this location. Called in on a Friday afternoon to place an order for 15 dozen bagels and the store took my order/credit card telling me I could pick up my bagels on Saturday at 7am. Then on Saturday at 6:10 am the store calls telling us they can't fill the order or any order for us and we are flat out of luck for any bagels for our education conference that Saturday at 8 am. Luckily, we were able to be resourceful and scramble a bunch of co-workers to Dunkin Donuts to make up for this mistake. Pretty crummy service and lousy ability to creatively come up with some type of solution for us and our conference. We definitely will be rethinking frequenting a business we often use. Local businesses Zoup and Pure Bread have same amount of review and have 4 stars instead of 3. Might need to be a customer at these businesses based on Panera's customer service. read more

I ordered the baked potato and french onion soups. They very both very tasty. The french onion soup had the cheese mixed in which I am use to it on the top and needed more onion. It still was good. I gave a 4 because the rewards was a difficult problem to put in and the cashier could not figure it out so I asked for a return and to reput everything back in with reward . It was a free pastry. I got the brownie and haven't trued it yet but looks good. Other than that panera offered a rapid fast service and also had computers in the store to order food and you can go up to the counter to order if you like. They also have a nice eating area. The price if the soups were $11.18 and included french bread and crotons. I would recommend. read more

I had ordered online - not through the Panera app - and my order was misplaced for about 30 minutes. When it was located and I took it home, I discovered that I had received the incorrect order, and my children (picky eaters) would not eat it. I spoke with Sandy at Panera and she went above and beyond to make me happy with a very frustrating situation. I know sometimes mistakes happen but Sandy was top-notch with handling my issue. This is the first time I have ever had a problem at Panera and I would highly recommend this location and their food. Their customer service made the experience that much better. read more

Went here a few weeks ago with my sister and boyfriend. Staff were very friendly and patient with our order. We didn't notice the long wait until the manager pointed it out that we had been waiting far too long for our food and complimented each of us with a pastry from the bakery! That was very unexpected! I thought maybe We just came on a day that all the staff were happy (noting the previous comments of miserable staff)...so I came back today for another go around. Same exceptional service! Even had my phone out reading orders to the cashier and she never lost eye contact with me. As for the food...great lunch option in a hurry or for a casual get together. Reasonable price and decent taste. Definitely enjoy the 'you pick two' option for my indecisive personality trait. read more

Ordered online delivery (DoorDash) and my sandwich was missing from order. I had to call and it showed up an hour later. I came to give a bad review, but my sandwich was so good I am giving 5 stars. read more

We ordered from this Panera Bread as a closer one at the Mall was closed. First time ordering in the Panera app. Thought I had customized my husbands sandwich, a plain ham and American cheese. Unfortunately when it come out there was also Swiss cheese, lettuce and mustard plus the ham and American. I didn't pick the other toppings. I immediately called inside and Panera graciously remade my husbands sandwich, plain ham and American cheese toasted on sourdough. But also went above and beyond by adding 2 bags of chips and 2 cookies. Can't beat that and service was impeccable. We will be back. read more

I'm really sorry to do this but this place sucks i continue to order from here everyday like an idiot. And everyday it seems to get worse and worse today they gave me frozen chicken. Yesterday it was the wrong sized salad and the day before I had no chicken at all! And I never have called to complain about this but the lettuce and croutons are almost always bad! I just would say avoid this place if you can help it. read more

Placed a phone order for a dozen of bagels. Told the cashier I was parked in one of the designated pick up spots. 30 minutes later. No bagels. I asked one of the workers going back into the building to check on my order. She never returned. I finally walked into the restaurant and spoke to the portly man who claimed to be the manager. He grabbed my order and cavalierly handed it to me w/ no regard and a truly insincere apology. Guess my Sunday morning bagel routine is going to change. Maybe the panera on 203 understands customers service. This one on Kirkwood is clueless read more

I did not run into the rude staff problem as the other reviewer. However, I tend to work a bit late at times and end up at Panera after 8pm. I have tried several times and each time I get there within an hour of closing there are never any bread bowls for the soup bread bowl option. I am a big fan of sourdough bread and soup. Unfortunately I can't comment on the Panera bread bowl since they never have it. The sandwiches are tasty with a nice broad selection as are the salads. read more

They take Covid precautions very well! Very clean café and very nice associates! Always quick and easy to get my food never any problems order is always accurate!! read more

We love Panera Bread, Food portions are enough to satisfy you. The salad is crispy and fresh. Sandwiches are amazing and tasteful. The atmosphere is soothing and pleasant. Will totally recommend. read more

Panera Bread - Sandwiches Near Me - Wilmington, Delaware

This is the chicken I got in my chicken tortellini Alfredo bowl. Three clumps of chewed-up and spat out chicken. Disgusting. Had a grilled cheese that was only toasted on one side and completely soggy on the other. An employee was hiding in the bathroom, very awkwardly perched against the only sink. She seemed to be hiding on her phone, not even in a stall just out in the open! She then checked the stall after I left it, who knows why. Overall bad and strange experience, I went elsewhere to get food. I suggest you do the same. read more

Panera Bread - Sandwiches Near Me - Wilmington, Delaware

Each time I go to this particular store I hope the new staff (that seem to turn over monthly) will have taken a course in customer service. But yet again another slowly prepared bowl of soup served by a kid with an attitude. read more

Love the bacon spinach souffle. Was one of my dad's favorite places to eat. (He passed away) Lots of delicious items to choose from. Bus stop is right in front of Panera Bread. Parking lots in front & around back read more

Terrible salad! I ordered the green goddess Cobb salad with chicken, which consisted of 2 tiny strips of chicken, unripe avocado, and bacon that was hard as a rock. If I hadn't ordered my meal to go, I would have told the manager and got a refund. The quality of food at this location has gone downhill. Needless to say I've given up on going there. read more

Yes, I know I'm reviewing PANERA. Like, what is there to say about a PANERA? Well, the food is the food: pretty good, same as all of the other PANERAS. But i have to say this PANERA has the best customer service and kindest employees. I've been to a lot os PANERAS, with grouchy, unhappy, SO over it employees.....this place, not so. Everyone was genuinely interested in customer service and making sure we were happy. My friend wanted a particular item, but it wasn't available on the menu currently. A staff person brought a to go menu to our table so that she could choose something else and didn't have to leave the table. The line was long, but it didn't take very long for us to get our food. Happy to return here. read more

I have been going here for some time now. The food is very tasty and the service is horrible! Does that make sense?..I find the counter girls rude and miserable and 3 times they screwed up what I ordered and I don't even bother trying to rectify because they are so nasty..kirkwood highway location. .thank you for letting me vent and hopefully post this review. .great day! read more

Wish I could say good food but I couldn't eat mine considering they didn't put the lid on the soup and it spilt all over the bag which when I picked it up broke and spilt all over my car. Got all over the Pastry so couldn't eat that bread bowl was fine but oh wait they also forgot the croutons for it and the extra piece of bread. And when you try and call to talk to the manager THEY WONT PICK UP. Way to go. You just lost a customer read more

Went here to order out a bakers dozen bagels. They had a very large variety of flavors of bagels, at 10:30 am. We got the blueberry, cherry vanilla, chocolate chip and two cinnamon crunch. The blueberry is always good, cherry vanilla has a tart twist due to the type of cherries used. Chocolate chip is self explanatory, but the cinnamon crunch was a treat! More like dessert, but very good with cream cheese. We were impressed with the quantity and variety of the breads available as well. Maybe get a loaf here for Sunday night dinner? We didn't have a meal here but I hear the food is good. read more

The measly filling on any sandwich that anyone in my office has ordered is just sad. The fact that every time I've picked up a takeout order there has been an item added to the bill that was not ordered (more than once, a nearly $3.00 bottle of water) has had me give up. read more

Below average panera bread location. The people making the food are slow, make below standard food, and worse doesn't seem to care. Avoid this place during lunchtime as they will continue to take orders even if the kitchen cannot keep us. read more

Unreal! At 9 am in the morning..... I would assume one of the busiest times of tha day aside from lunch? All I wanted was a a cup of coffee. .. the problem? They had 1 register out of 5 open. The line was almost out the door. If you have an entire day to kill and you like standing in line, this is the place for you! read more

You can't dine in here because of recent developments, but it doesn't matter. Never cared for that anyway. The soup is still great for carry out. read more

Below average Panera Bread. Probably one of the worst I have been to as far as food is concerned. Wasn't very dirty in this location, but the food wasn't that fresh. I got the Strawberry Poppyseed Chicken Salad and the strawberries were brown and a tad mushy. I understand stuff happens and supplies run out, but Panera Bread shouldn't run out of flatbreads (and they did at this place). read more

Panera Bread - Sandwiches Near Me - Wilmington, Delaware

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Waited in line for 10 minutes before anyone noticed me, my order was wrong and they weren't really that friendly.

For as crowded as it gets, they process orders quickly and accurately. Food is great. Parking is a pain.

It is greatly disappointing how much this location has declined in recent years. 5-6 years ago I enjoyed eating here several times a month. I ate there the other night and the food was gross. The bbq chicken flatbread had about a full bottle of sauce on it and it was all over the plate. Worst of all, there was a random potato chip in the sandwich. The staff are robotic and unfriendly and the place could use a good cleaning. I will not return to this location. Its sad how far down they've gone as a chain. I long for the days of the Sierra Turkey, Tuscan Chicken, Smokehouse Turkey and the old Cuban panini that contained actual flavor. read more

Panera bread is favorite place of mine. However I have noticed that this location seems to be poorly located. I feel like the quality of service has gone down over the years however the food quality has remained the same. I really enjoy the food which is why I frequently visit here and why I will give it 4 stars. read more

Great sandwiches and reasonable prices. Putting the calories counts on the menu helps me decide what to get, not that i'm counting calories, I usually get the bacon turkey bravo. read more

Quick, good and healthy! What more do you need? I enjoy the Asian sesame salad and soup. To kill all the heathy eating try the chocolate pastry (chocolate & croissant) it's great! read more

Yes, it's a chain and, therefore, predictable. But also consistent and reliable for a quick bite when out running errands. Nice salads and 1/2 portion is just right for my appetite. Their iced tea options are unusually good! read more

Went here today with my sister and we both ordered the chicken noodle soup. I was disappointed that there was hardly any chicken in either of ours. read more

Consistently good food, even if it a little on the expensive side. They just remodeled and added those kiosks where you can order for yourself, too, in case you, you know, don't like people. read more

My God! Do not go there! Staff is rude! Place is filthy! I saw a mouse running on the floor and staff act like nothing happened. I would not be surprised to see cockroaches in the kitchen! I would never step my foot in this place again. read more

If you like to eat then you will not like Panera bread, can you say skimpy portions, ok for a snack but not a place to go for dinner, posers like this place read more

I ordered online from this Paneera store to my dismay. My son picked up the order and told the counter person what was wrong with it. She was very rude and did not want to repair said order. I called the manager for relief as the order was all wrong. Food was missing and there was no drinks. The manager stated he would send me a coupon in the mail to replace the missing foods. I have not received it. I will not order from this place again. Rude service and tasteless food. read more

Poor counter service resulted in waitingI'm beyond in line beyond breakfast hours. Was in line 10 minutes prior to the end of breakfast hours. Counter service was to busy fraternizing with friends and other panera staff that its took 15 minutes to be waited on. Lo and behold not serving breakfast anymore. Travelled up and down east coast worst panera bread on east coast read more