It's polished. Clean, spacious, dare I say luxurious in appearance. You need a road map on your first trip in here. But if you get here at 10:00, they're out of everything. Well, everything that needs refilling. The skim milk was empty. As was the 2% and the half/half. I got their attention and squared it away, then noticed one of the coffee refills was dead. When I noticed no TP in the men's room, I knew it was time to leave. It was a peaceful visit with just a few folks in the room. All the Panera people were so helpful, fast and friendly. I seriously could call this place my second office. 07/25 read more

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By far The worst Panera I've visited. Hands down. I won't be back. I did a you pick two The Romain in my salad was brown and watery in the bowl. The avocado was smashed. The Mediterranean sandwich was just nothing- thin - barely in leafy greens and feta. The little bit of feta that was on the sandwich had fallen in to the paper and bag. I think there wasn't enough humus to bind the feta. Tomatoes were very small and only on one side while the other items like onions and peppers on the other side. The staff were very polite and kind. Very! I appreciate that; And, if I hadn't seen so many poor reviews here on yelp - I might try coming back again because they were so kind and polite. My warning is check your food BEFORE you leave. I think they will correct it if you say something while still there. read more

My salad is always so crisp and fresh here. I've been to bad Panera locations before where the food is nasty but I come to this one often for my lunch break at work and I can tell this is a good location . read more

Panera Bread - Greek salad - Sandwiches Near Me - West Bloomfield, Michigan

Umm when did Panera become crazy expensive. I just grabbed it for something different and Mac and cheese that barely fills a mug is $10!!! A sandwich the size of a tennis ball for a similar price. Thanks Panera for being out of reach for the average budget, never again! read more

We had been at a Realtor meeting that finished at noon so we decided to have lunch. We had a balance on a Panera Bread gift card so I checked Yelp for any locations nearby or on our way home. This one was right on our route so we chose this one. It had been a while since we ate at a Panera so we studied the menu to see what looked good. Since we had been drinking coffee at the meeting, we didn't want any more so we each decided to order Soup in a Bread Bowl. My wife decided to try their Broccoli Cheddar and I chose the Chicken and Wild Rice. I tried to order using the kiosk but had difficulty getting it to recognize the gift card so I ordered at the counter through a human, a pleasant young lady who got our order placed using the gift card. She then gave me a number to place on our table and said our order would be brought out to us. In about five minutes our Bread Bowl Soups arrived along with the bread removed to form a bowl and a Baguette that was included. The Soups were hot and delicious without being too salty so we carb loaded our way through lunch. The restaurant dining area was clean as well as the restrooms. Staff was friendly and helpful making this Panera one I wouldn't hesitate to come back to again. read more

this panera bread sucks, and i am a very frequent Panera Bread eater. I would even call myself a regular to this location because it's right by my work. And I regret to say that this Panera bread rarely gives my what i order. i'm leaving this review because this is the third time in the last two weeks that I have not got my side. they even cross it off on the receipt as if they checked the bag. PLEASE do better or i will no longer be coming here for lunch. One time i had a You pick 2 and i only got a sandwhich, no salad. CHECK YOUR BAGS BEFORE YOU LEAVE read more

This Panera is closest to my office so I stopped in here for my favorite sandwich. I had the frontega chicken sandwich with a bag of chips. The employees were wearing PPE and social distancing is being observed. read more

Panera Bread - Frontega chicken sandwich - Sandwiches Near Me - West Bloomfield, Michigan

The food at this location has gone completely downhill. Frozen chicken on salads, romaine cores in salad, 1 tablespoon of dressing for an entire salad, watered down soup, and I could go on and on. read more

This was my 1st visit to this location. .the cashier Welcomed us with a smile and was pleasant and friendly The dining area was in need of attention we viewed a few tables before choosing a clean booth. read more

Panera Bread - Yum bearclaw - Sandwiches Near Me - West Bloomfield, Michigan

Me: Do which of your salads are gluten free? (The drive thru menu is a visually busy, hot mess, not clearly labeled w gluten free options). Worker: We don't have anything gluten free. Me: Nothing? (I've had salads at Panera without gluten.) Worker: Not that anybody told me. Me: You makes salads without bread in them. Worker: But all our salad dressings aren't gluten free. Me:Huh? At that point. I quit and went elsewhere. Panera (in general) do better. Panera (this specific location) train your employees to look at that dang card that shows the (very few) gluten free options. And to not be dismissive to customers. read more

Best panera I have been to. The manager and staff are incredible. It is refreshing to experience such great customer service from a corporate chain that I have had prior horrific experiences with. If you like Panera, GO TO THIS ONE. read more

The Panera that was at Orchard Lake and Maple for forever has moved here, and the interior is definitely impressive and modern. However, at 3pm on a Saturday the line was crazy busy, and there was only 1 person working the register. It took about 15 minutes for me to get through the line, and all I wanted was a bagel and a Chai tea latte - I would have used the handy self-serve kiosks, but I had a free bagel on my Panera account and the system wouldn't recognize it. The cashier got me my bagel, but then I had to go to the warm food pickup area for my Chai tea latte. She did apologize for the wait, otherwise frankly this review would have been 2 stars. They do have a pretty cool electronic board thing that tells you when your food/drink is ready (see my pic). This place definitely has some growing pains, is the TL;DR of this review. They need more counter staff. However, the space itself is very nice, and it also has a drive-through. read more

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I had a good experience at this location. Good quality food and service. The space is quite large with plenty of quieter areas that are good for studying. read more

Panera Bread - Bbq chicken mac and cheese, broccoli cheddar soup - Sandwiches Near Me - West Bloomfield, Michigan

I'm sure the reason for the low ratings for this particular location is due to the prissy Bloomfield moms in the area, however, I had no issue with this Panera. Food was served promptly, ordering from the kiosk is no big deal, and dining in was fine. This location actually gave me a larger salad portion than other locations and the soup was hot. I'll choose this location over the Southfield one any day. I'm sure just like any other business that they have their mess ups but that's just part of being on the food industry. Take the soccer mom reviews with a grain of salt, this Panera is fine in my view. The only complaint I have is that the tables were all dirty and the place needs cleaned and swept. read more

I stopped here at an off time -- about 5:00 p.m. There was ONE cashier and a line of several people waiting. The cashier was chatting with one person, talking about private plans and other nonsense while several of us waited in line. It took me about 10 minutes in line to order a cup of tea. I wasn't thrilled with the tea choices (I would have loved something like Lemon Lift), but I found one that would suffice. I then sat down at a table, which didn't look clean and was kind of sticky. I appreciate that they want to keep the water hot, but my tea was actually too hot to have more than a couple sips. Perhaps this is how they keep people from having refills. While I was sitting there, a man next to me was getting impatient about his order -- apparently, just a bowl of soup -- which had yet to be served to him. When it finally came, I heard him complain to the server that there was almost nothing in it. She apologized, brought him a new bowl and explained the wait time by saying that they thought it was a to-go order -- which makes no sense. Also while I was sitting there, the young woman to whom the cashier was talking while I waited and waited to order brought out the meal of people sitting on the other side of me -- as did another young woman who'd been sitting in a booth when I walked in. I understand that people need and deserve breaks, but it seems to me that when a place is obviously busy, you need to staff the floor better. Panera should have stayed at the mall; they were much better organized and had much better service over there. read more

According to CDC they don't put cream cheese on bagels anymore. I also just received a fruit cup with what looks like pubic hair or beard hair ? Not sure but either way it's repulsive. No wonder this location has 2 1/2 stars. Do not eat here. read more

Panera Bread - Fruit cup - Sandwiches Near Me - West Bloomfield, Michigan

Important Note: This review is based on primarily eating here early in the day (between 6 and 7 am). The staff is very welcoming. Food is fresh, made quickly and comes out hot. Like most Paneras, this location's food, pastries, and bread are delicious. Since they all charge about the same amount, this location too is over-priced. The prices keep going up and, in some case, the size goes down. This is especially true with the baked goods: cookies are getting smaller and more expensive, chocolate inside the croissant doesn't reach both ends, and my beloved Bear Claw has shrunk considerably so I now refer to it as a Cub Paw. (It's all still amazingly delicious though.) Being early in the morning, the dining area is always neat. They open on-time and are prepared. (Sometimes the souffles need a few more minutes, but other than that...) About 25% of the time, I find coffee grounds in the bottom of my cup. The degree varies, although on one occasion I literally spit coffee back into my cup: I had a mouthful of grounds. read more

Beware of the pastries at Panera Bread in West Bloomfield as they have a fruit fly problem. Perhaps more care needs to go in keeping this location clean. read more

Panera Bread - Fruit Fly on Pastry - Sandwiches Near Me - West Bloomfield, Michigan

My first time at this panera and I was not impressed to say the least. The cashier was all over the place, no eye contact. AFTER paying, they asked "oh it rang up as a half salad, is that okay?" I said, well I wanted a whole salad. They proceeded to ring in another half salad and charged me (more than I should've been charged because I got a pick 2). The "second half of my whole salad" was also rung in wrong with items on the salad I did not want. My mac was cold and the place was dirty. Also looked very chaotic in the kitchen. Most likely will not return as I have read other poor reviews about this location. read more

Last time, some of my girlfriends and I canecehrecfor wome wou and half of sandwich it was horrible,too stale,bitter, and outdated on all item from entire restaurant over horrendous. Place... All employees has been completely unprofessional, aggorant ,nastiest, and ignorant without take their time for customers whom order something from there..... This cashier kept rushing on us without allowed us tqke our time to decide with our orders.... lacking of flavors for tea even it wasn't enough hot! On other hand, we only came here it was ourvlast tim being here back in early fall 2014, no way we won't comlive back here again by disasterous experience! read more

FARMINGTON HILLS, ORCHARD LAKE LOCATION REVIEW: Panera Bread is officially crossed off my list forever! It had been a while since I ate there, so I decided to give it a try. What a mistake! In the past, their chicken salad sandwich was quality and one of my go-to menu items so I decided to give it a go. What a pathetic excuse of a sandwich! It was not as I remembered... The chicken salad was bland and tasteless with hardly any grapes included in the measley tablespoon quantity that was spread thinly across the soggy and rubbery bread. Add to that the anemic tomatoes and wilted lettuce and you've got the worst chicken salad sandwich I've ever had, and I've been around the block. To add insult to injury, the so-called sandwich set me back 8 bucks. Good riddens Panera. read more

The food at Panera is always great...when they get your order right. This rarely happens. I highly discourage carryout or delivery, since there's very little chance of correcting the order when you're not on the premises. We tried to place an order online and the system wouldn't take it. So we finally went in and placed the order in person. It was a larger order for 8 people, but not large enough to qualify as "catering." When we arrived home, two sandwiches were missing, and four salads had no dressing. None. I tried calling the restaurant twice yesterday and twice today. The convoluted phone tree system sends me to a busy signal after 4 minutes of listening to the phone tree. Ha! Fantastic. I'll be filing a disputed charge with our credit card if we don't get a response. read more

Worst services ( don't blame to corona) manager was so rude and unprofessional Broccoli Cheddar Bread Bowl

I'm so sad to say that I have to write a horrible review for this Panera bread location. With everything going on with the coronavirus, I was deeply disturbed to see the person who was making my food through the drive-through window rubbing their eye three times with the same gloves on they used to prepare food. Not only was that disgusting, when I brought it to the woman's attention who gave me my food she acted as if she didn't care. To add insult to injury they forgot my cookie. When I called and asked to speak to the manager to let him know what happened he didn't care and hung up the phone so I would have to say that I'm never going to go to this Panera Bread location ever again and I was very dissatisfied with my experience. read more

If it's one thing about this location...they're gonna mess up your order in some way, shape or form. I've been here about 5 times and each time I'm either missing something from my order, the salad is missing some of the toppings that are supposed to go in it or it's the wrong order entirely. When you try to call them, you get a voicemail saying that the manager is busy and to call back during non-peak hours. It's too bad because after a long day of work, convenience is much appreciated (and that's partially what is being paid for by their customers) but this locations lack for attention to detail definitely makes a long day seem even longer. I'm not eating here anymore. This Asian Chicken Salad I posted only has lettuce, chicken and wontons...they also gave me the wrong salad dressing that goes with this salad. Also, I ordered a tulip cookie and it's nowhere to be found. What a waste. read more

Panera Bread - Sandwiches Near Me - West Bloomfield, Michigan

My friend/co-worker and I tried this location after we needed to get out of the office on a busy afternoon. I really hate the order yourself kiosks when literally ten feet away there is a human wanting to assist you. So we skipped those and ordered from the people. I love the U-Pick Two options, I love the strawberry salad and the broccoli cheddar soup. The Mediterranean Veggie is another favorite of mine, along with the French Onion soup. I haven't been to Panera in a while so the disks were new- instead of waiting for our food down the line, we just found a seat and they brought it to us. We enjoyed our meal next to the window and were done eating in time to stop at the new Starbucks on the other side of the traffic circle. Definitely a plus when you need to stick to the hour lunchtime and don't want to be late! read more

I like this place, I've been coming here since they opened and I love the staff, everything there taste great, the portions could be a bit bigger though. Although one time i ordered a smoothie and payed for it, then 5 minutes later i Heard the manager tell my cashier that they were out of yogurt all day so there is no way they could have made me the smoothie, when the cashier heard that she didn't even approach me and i was standing 10 feet away from her looking at her. Like i was hella confused idk what she was planning to do, just hope i forget that i payed $6 for a smoothie and tipped her a $1 . Fortunately another cashier approached me and offered me another drink so it worked out i guess read more

It's an epidemic across the service industry as a whole lately, but the customer service at this Panera is worth mentioning. This might be the worst and most useless drive thru ever. Let's start with the order taker. I ask for 2 chocolate chip bagels. Before I get out another word he says, as a matter of fact, 2 chocolate chip bagels sliced and toasted. I stop him to let him know that a) I didn't say sliced and toasted and b) I want one as is and one sliced with cream cheese on it. Ok, so he tells me they don't put cream cheese on bagels. Fine, on the side please. I proceed to the window where another car in from of me is waiting for food. 3-4 minutes pass and then they are finally on their way. Now I've asked for 2 bagels, not toasted, apparently not spread with cream cheese. One would thing my order would be at the window, ready to go. Nope! He collect my money and then disappears for a good 2 minutes. A different man hands me a bag and immediately turns and walks away. In the bag are 2 bagels, both sliced, no cream cheese, no knife and NO napkins. I honk the horn to ask for the missing items. I'm sorry, but where is the convenience of the drive thru? Where is the training of these workers? And where the heck are the napkins??? I cannot tell you how many places do not give napkins anymore without you asking, and that think you are crazy for asking. Service Industy, please level up and please start training your people!! read more

Ordered a prickly pear hibiscus drink along with my meal for lunch early Saturday afternoon. All was fine except my drink tasted like colored ice water. Absolutely disgusting. No hint of any flavor at all. Doubt if that's the way it's supposed to be. read more

Absolutely great staff and amazing service. The food was delicious and very quick. I didn't know what to order for a drink and the cashier suggested the green tea. Turns out, it was an excellent suggestion. One of the best Panera's I've been to!! read more

Waiting in the drive through for 15 mins for half a salad and a banana. They gaveme the oldest banana they had.... read more

Panera Bread - Sandwiches Near Me - West Bloomfield, Michigan

Worst Panera I have ever been to! Rude staff working the drive thru and inadequate portion sizes. Silverware wasn't given either. I go to Panera on a regular basis and this is hands down the worst experience I have ever had. Skip and go to one of the other chains in the area. read more

Panera Bread - Sandwiches Near Me - West Bloomfield, Michigan

Now I see why this location got such a low score. All the employees are miserable. The guy that took my order didn't know what any of the menu was or what was in the food. I asked for a pick 2 and he rang me up separately. I had a baby in my hands, backpack on, only one free hand. They gave me 3 trays for my food. So I put the soup on the same tray as a sandwich to save room and the girl behind the counter told me I had to take the tray and dispose of it myself. With what, my feet? The booths were all dirty. I had to wipe them down myself. read more

I stopped into this Panera the other day to grab a quick bite to eat on the way home from work. This is the third Panera I have been to. The restaurant is fairly large, I was there alone but I didn't feel like I was sitting right in the middle of someone's business conversation or something. It was clean as well, which is fantastic in my book. I ordered a bowl of soup and a cherry pastry, the broccoli cheddar was superb and the pastry was flaky and delicious. All in all, this is like your typical Panera, I would probably stop in for lunch again. Took a star off because I felt rushed when I was giving my order, I don't like that, it's like come on, who comes here to just order one thing and no drink. But other than that it was fine. So to sum this all up: If you like a typical Panera Bread restaurant then this is a good one to swing by. read more

Place is always dirty (bathrooms, booths, carpet). Staff is nice except one man who seems to be the manager. He doesn't normally wear the panera uniform and bald i think. he is never welcoming and simply seems mad when i come in. I asked for utensils and he threw them across the counter. I am a regular and spend at least $15 here every time i'm in. He always has an attitude. only reason i still come here because most places are still shut down and it's the only place where i can catch up on some work for a couple hours. sorry if you hate your job but no need to be unwelcoming and grumpy for no reason. especially if you seem like the "man in charge". read more

This location has a drive thru which is amazing when the babe is asleep in the back and you need a fast breakfast. We had to wait for my overly customized sandwiches and the girl was very polite and gave us a cookie for the wait. You know what you're getting for the most part at any fast food but the service was good here. read more

After waiting behind someone in the drive thru line for 10 minutes I decided to just go in where I proceeded to wait another 15 minutes FOR A SMOOTHIE!!!! What the heck panera!!! It's 6pm, where all the staff. read more

I would give this location minus stars if I could. The first time I went there I paid extra for blueberries and they were left off my salad. I was told I wasn't charged for them and that they didn't have them. I had to show them my receipt to prove I was charged and then somehow they found some blueberries in the back. Yesterday, my husband picked up a steak and arugula sandwich for me and they left off the steak. Unbelievable. I was given the option of driving 20 minutes to pick up another one. Horrible customer service. I like Panera, but this location needs some serious attention. They are ruining this company's good reputation. read more

Panera Bread - Sandwiches Near Me - West Bloomfield, Michigan

Took over 15 minutes for two girls in the back to stop arguing and pour me a cup of damn chicken noodle soup... just in time to sit in rush hour :) read more

Sad day. The new Italian sandwich is horrible compared to the old Italian combo. A smaller sandwich that has less taste. Plus the new Southwest salad lacks flavor. A big fan of Panera is lost. read more