The service was impeccable. The manager make sure that my food allergy was noted and the food was carefully prepared. Thank you so much to the manager. Good job. Peggy read more

I actually really like Panera's food, which is what makes experiences like this so frustrating. I stopped at the Vacaville location to pick up dinner for four people and spent about $88. They have self-service kiosks as well as regular registers, but no one was working the registers, so ordering through the kiosk felt less like an option and more like the only way to order. Honestly, I don't mind the kiosk itself. I actually like being able to look through the pictures and take my time without feeling like I'm holding up a line. What I don't understand is taking away basic parts of the customer experience along with the cashier. There was no option to print a receipt, and I wasn't given one with my order either. I had already entered my phone number into the kiosk, and Panera was able to text me when my order was ready, so why not offer the option to text or email an itemized receipt too? More importantly, customers should be able to immediately see exactly what they were charged for. With so many restaurants now using automated ordering systems and adding various fees or surcharges, transparency matters. I'm not saying anything additional was added to my order because, without a receipt, I genuinely don't know. That's exactly the problem. I shouldn't have to track down an itemized receipt after I've already paid just to verify what I was charged. That became even more frustrating once we got home. Thankfully, everything we actually ordered was there, although we also received an item that wasn't ours. More importantly, I had paid extra to customize my half Bacon Chicken Ranch sandwich. I changed the bread to ciabatta, added sliced tomatoes and other vegetables, and paid around $3 extra for avocado. When I opened the sandwich, there was basically a scrape of avocado on it, and some of the other additions didn't seem to be there either. If you're going to offer paid upgrades through the kiosk, the customer should actually receive a reasonable amount of what they paid for. The wait wasn't excessive, and the food itself was good. That's really the frustrating part. I like Panera's food and have for a long time, but the overall customer experience has become increasingly lackluster. I've had similar frustrations at another Panera location as well. Technology can make ordering more convenient, but it shouldn't mean eliminating customer service altogether. If I'm spending nearly $90 on takeout, I don't think it's unreasonable to expect my paid additions to actually be on my food and to be automatically offered some form of receipt. Great food shouldn't have to overcome a disappointing experience every time you order it. read more

Panera Bread - Where is my avocado? - Sandwiches Near Me - Vacaville, California

I've always been pretty happy with Panera other than the price but today was just awful. I ordered a Pumpkin Latte, 2 soufflé's one 4 cheese & one broccoli. I got a 2/3's cup of coffee, when I got home the 4 cheese soufflé was not there but a bacon one was. I don't like bacon. I ate the broccoli one and seriously it was like a half inch in height and way too salty. Plus it was burnt at the bottom so it had a burnt taste to it. It was just horrible. I opened my coffee and it was 2/3's full with a little whip cream and there was still over an inch to the rim with nothing and that's the widest part of the cup. I spent over $25.00 and clearly won't buy those soufflé's again. I'm gonna choke down tomorrow the bacon and hoping it's not burnt as well. I see they charge more and cut back on quantity & end result is burnt crappy soufflé's. Now that I'm seeing this bacon one, the other wasn't a soufflé, thinking it was quiche because it had no flaky crust like the bacon one. It's definitely not what I ordered. I have no idea but it was not good. I hadn't ordered these in a couple of years because they were always sold out by the time I got there. They use to have an artichoke one and they were amazing but was told they don't make those anymore. The broccoli was disgusting and bitter. Should have kept the artichoke one. Huge disappointment on so many levels today. Update! So I ate the bacon one this morning and although I don't like bacon in my food, it was really thin and the soufflé was actually really good! Apparently the broccoli thing was a quiche and it was horrible. She should have told me it wasn't a soufflé. I talked to her about how I loved the artichoke one and I was there for soufflé's. So I'll add a star for the delicious bacon soufflé! read more

Egg bagel, coffee and a cookie. I was very satisfied with my experience at Panera. I haven't tried any soups yet but I hear the soups are very good. I like my soups with a Thanksgiving feel to it and on the sweet side. I also prefer UC clam chowder from Ellies. Every taste I am used to but I like the sweeter soups with some heartiness. read more

I was in town running errands, used the app to order my favorite Cinnamon Crunch Bagels and a large Iced Tea. $9. 04. I got home put them in fridge until I had time to slice them and freeze for 4 meals. I pulled them out next morning, burnt beyond consumption level. So disappointed. They had to know they were burnt when they took them out of the oven. When I called the team member was very empathetic, the manager no so much. I had her remove the whole charge. No offer of a better experience or edible bagels, she did say she would talk to her Barista, What? So disappointed. read more

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As a Sip club member, I find myself visiting Panera a lot whenever there's a location nearby. Since I was meeting up with the in-laws, we all decided it would be a good choice to meet at this Panera location for lunch. This place was definitely busy at lunch time, and our orders took quite a bit of time to come out. Service however was very friendly, and napkins, straws, and the drink dispensers were all stocked and mostly full. Tables here were also fairly clean and seemed to be wiped down regularly. read more

Awesome Panera Bread location. The staff is really friendly and are on top of everything. We originally only wanted iced teas because it was so hot. We saw the food and ended up walking back in to get a sandwich. Our food came out quick and it was delicious. read more

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We went in on a busy Saturday and it was super clean, customer service was good and the food was nice. The ambiance is perfect for hanging out with a friend or a work meeting. It feels like a restaurant not a place where you grab your own food. read more

They have a great selection of pastries, bread, breakfast items, drinks and sandwiches. The service is good and there is indoor andoor seating. read more

We Chose Panera for a lunch on our visit from Sacramento. Place was busy with a lot of people enjoying their meals. Order was done fast and everything tasted great! Customer service is excellent read more

I ordered the grilled chicken and avocado BLT to go yesterday. Order took very long and when I got home I was sorely disappointed to find that they did not use the rustic country roll that the sandwich usually has - they used some sort of thin white bread I've never seen before at Panera!! The staff did not notify me that they ran out of bread, not sure if the employee grabbed the wrong loaf. Regardless, I won't be going back to this location. read more

Asiago Bagel Stacks are amazing... A must-try.. Love the softness of the bagel, the filling was satisfying.. We got 1 Tuscan and 1 Roma Chicken and both bagel stacks are delicious... Will try it with their coffee next time .. read more

Panera Bread - love - Sandwiches Near Me - Vacaville, California

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I came in today and was greeted very kindly by the assistant manager. They were very nice however, the cinnamon bagel I ordered didn't taste at all like how they normally do. It tasted a little like weed. It did not taste good and it was also sort of spherical. read more

Panera Bread - Cinnamon Crunch Bagel - Sandwiches Near Me - Vacaville, California

Love Panera bread! Our fav are the soufflés for breakfast! Their choc chip muffins and bagels are made fresh daily, served till 10:30am and then it switches to lunch! Loved their Green Goddess's Salad for lunch, and their 2 for 2- you can have a variety of different combos- soup and salad, soup and half sandwich, etc. and the quality is always good- never had a bad salad, soup, or sandwich. When my Mom was still with us, this was her fav spot to go. If you sign up with their app, you can order on the app, dine in and order from your table and pick it up at the counter! You get rewards for using the app, so I would sign up if you haven't already! So convenient when there is a long line! When you enter you can see all the pastries and bagels behind the counter- they have a glass display of what is available to order which is a great idea. Drinks, seating and coffee are on the right side of the restaurant. They serve Peets coffee- my fav so it's a win win! As always, I will be back! read more

Food was mehhhh. It was honestly bland and overpriced. HOWEVER, I am giving a 5 star review because the cashier Luis was so kind & helpful. He had so much patience with my mom and I. He answered all of our questions. There was also a gentleman in the back who let me switch out my blueberry lemonade because I didn't like it. I appreciated that as well. Sometimes having pleasant staff like this young man Luis makes up for mid food. EDIT: the service just got BETTER. My mother left her purse behind on accident & thankfully the wonderful honest manager Cindy had it for us kept safe in the back. She returned it to us with everything inside!! The staff here is so awesome I actually wish I could say I loved the food!!!! lol read more

Panera Bread - Sandwiches Near Me - Vacaville, California

We stopped here on our way through town, and the ordering process was super easy, but the real star of the show is Cindy the cashier. She had great food suggestion. She was very honest and her review of different items which I loved and she gave great suggestions. Super friendly and very helpful. The food and everything else was great as well. read more

My wife and I came to Panera for dinner today. I haven't been to Panera in a while, but I had an $25 gift card from Christmas, so it was a good time to use it as we were shopping at the Nut Tree Plaza. The restaurant was clean and there wasn't many people eating when we first arrived just before 6:30pm. They have some self serve ordering kiosks and 1 register where someone can take your order. We bother ordered 1/2 sandwich/soup (Pick 2 deal). For the sandwich we each tried the limited time Ciabatta Dippers sandwiches. My wife got the Bistro French Onion Soup and I got the Broccoli Cheddar Soup. The Ciabatta sandwiches were good, but could benefit from a little more meat. The dippers is basically one of their soups, the French Dipper included the Bistro French Onion Soup to dip in and the Spicy Chicken Dipper had the Creamy Tomato Soup to dip in. We did not read the full description of the sandwiches, otherwise we would have either ordered a different soup or had a salad instead of soup. Overall, it was a pleasant meal, but for the price it left us wishing for a little bit more food. read more

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I have always liked Panera, but the last two times I've been here it's seemed more like a chain than ever. Today was very lackluster. I arrived at 11:30 hoping to avoid the lunch rush. I was surprised that a shift leader was manning the cash register at lunchtime. Maybe someone was on a break and he had to hop in, but I suspect that was not the case. I dined in and the entire time I was there he was at the register. While i was waiting for my food I used the restroom and was surprised to find that it was dirty. It looked like no one cleaned it from the night before. There was toilet paper all over the floor in both stall, and the bathroom counter was dirty. Even the automatic soap dispenser was a little grimy. I asked for a manager and was told he wasn't busy so I told the employee and he said he wasn't "allowed to go in there." I asked him to let the manager know but figured that wasn't going to happen. For being the lunch hour I feel they were extremely understaffed. Sandwiches take a long time to make, especially theirs so why they only had one guy making the sandwiches, I don't know. My 1/2 sandwich and soup order took WAY too long but it was consistent with Panera quality. I told the manager about the bathroom and he said he would have someone get right to it, After that I finally saw someone wiping tables, etc. As I ate my lunch though, I saw something that anyone that follows my reviews knows drives me nuts. The glass doors into the restaurant were filthy! Ugh! Why do I keep finding restaurants with dirty doors?! It is such an easy way to say they are clean and ready to serve? Come on people, you can do WAY better than this! read more

Employees were a bit rude in terms of service. When I was given an incorrect order, they were reluctant to help me reaolce the issue. I would not visit this location again. :( read more

I'm a frequent Panera enjoyer and I don't think that will ever change. I always use their app and think it's one of the best compared to other brands. I just got my food delivered and I want to give a shout out to the staff for calling me and letting me know they were out of a popular cookie I ordered (not a big deal, things happen!) and gave me an extensive list of what they did have, and even gave me recommendations. The woman on the phone was so friendly and apologetic. It might be the bare minimum but I haven't had staff call and try to accommodate for something they were out of. It's usually just refunded randomly, or straight up missing, but huge gratitude to her for making sure I got a sweet treat :) This is the right way to deal with unforeseen circumstances and offer timely solutions! read more

All the soups we had were meh. We had chicken noodle, French onion, and Turkey chili. We tried the Turkey avocado, steak and cheese, and tuna. The steak and cheese was pretty good but the others were just ok. The baguette that comes with the meal was cold and stale. The chocolate chip cookies were also hard. I'm pretty disappointed with the quality of the food. We spent almost $80 here for 2 adults and 2 kids without drinks! Im read more

I think the assistant manager took our order. He was very good, patient, and friendly. The food was excellent. We like Panera as we know what we are going to get. Not the cheapest in the world but acceptable. What wasn't acceptable was the condition of the bathrooms. The Women's bathroom was some of the dirtiest I have ever seen especially at a Panera. The dust looked like it hadn't been cleaned in months and the toilets were really bad. The condition of the bathroom, left a very bad taste in my visit. read more

Upon arrival the staff was very welcoming and was ready to take my order. Theory was the young lady who assisted my family and I. We had a great big order and she was so patient with each of us. Her outstanding service and smile made our experience at this location wonderful. We definitely will come back. Also the manager and cooks were so efficient and quick! read more

I ordered online and went in and sat down after checking that I was third in line on the monitor. It said they were prepping my food. I sat down at the counter by the prep area and waited. They called other people by name and then I sat and waited and nothing happened, I went and checked the monitor and they were no longer prepping my food, my name was no longer on there. Apparently Corporate says you have to go ask for your food and then the manager has to come over and verify who you are and give it to you except that none of that happens and they don't tell you anywhere that you have to let them know that you're there. Not online, not by a sign in the store, no where -so you just sit there while your food gets cold and nobody Does anything. I don't think it's my imagination that Panera is not doing as well as it used to and this might be one of the reasons why. It isn't that the people who are working there are doing anything wrong. It's that Corporate instructions to them, don't allow them to operate sensibly. read more

Ordered online for pickup Using mobile which was simple Arrived and put on flashers as I was parked in back row with full parking lot Megan, supervisor gave me my bag Arrived home and soup was hot Yummy chicken and rice with fuji apple salad and baguette. Everything was perfect!! read more

Panera Bread - Sandwiches Near Me - Vacaville, California

Hi Everyone! Just a quick comment that I feel should be brought up. My daughter has some medical issues that affect her memory, and " finding" the words to express how she feels, or in this case...what she was ordering. She was so lucky to have Renee...my daughter got lost for a moment or two, and Renee was SO sweet and understanding. She didn't make my daughter feel dumb, or stupid or less than... Thank you Renee!! Excellent customer service read more

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If you're considering the fresh Strawberry Salads don't bother. Maybe two strawberries in very small slices. Caprese was all greens .. slices of chicken and a few pieces of walnuts? Disappointing. read more

I was helped so much by Amaya! She really made sure the coffee was fresh and refilled on the lobby as soon as I ordered coffee and helped me with a promotion they were having with the pastries. Thank you so much! read more

"My Favorite Rest Stop on the Way to Davis" This restaurant is my favorite place to stop when I'm driving north towards Davis. I use the rapid order pick up online, and every time I come here they have my order ready. If you've never tried the online ordering process, give it a try. It's really simple and works well. It also applies your rewards. You get a reward for every seven visits. During the coronavirus time, they have altered their restaurant to make it safer. They have a big parking area outside for Rapid Order Pick-up. You can stay there and they will bring it out to you, or go in and pick it up. In the store they have clear markings for social distancing. There are also sanitizing stations in the store. Thank you for making your restaurant safe for us! There's something really great about consistency--Food prepared correctly, at reasonable prices. Good service does not happen by accident. I had a chance to talk with the general manager, Angela, who explained this store is really humming. They're even hiring people right now! Next time you visit here, take a minute to thank the staff for working hard during this tough time. Here's something I also appreciate: If they happen to be out of something, they bend over backwards to make it right. For example today they did not have the little cream cups, so they poured some cream into a coffee cup for me to go. Small details are important. Since we aren't allowed yet to eat inside, I like to park under one of the shady trees outside. Makes for a good way to start the day. During this tough time, let's patronize restaurants like this. read more

Panera Bread - Order ready on time! - Sandwiches Near Me - Vacaville, California

Service sucked. There was a girl and guy worker 07/20/25 around 1:40pm on the food station side and I was waiting for it my 3 month old in my arms for 15 minutes to be helped, while they ignored me and helped other guests confidently. When I finally stepped up and asked if they're handing out mobile orders I got a sarcastic rude reply back as if I was stupid. Food was good as always but I'm not going back strictly due to the service I experienced. read more

Ordered the sandwich and soup combo. The guy working the counter taking orders was kind. The environment inside the location was quite nice and relaxing. Now for the food. For the sand I ordered a BLT. They were out of onions so that was a negative and the bacon was not fresh. The sandwich itself didn't have much flavor. The soup I was able to order French onion small and brocolli and cheese small since they forgot to give me a bowl. I wasn't impressed with the onion soup. The base wasn't flavorful. The brocolli cheese was good however the soup wasn't very warm. Overall the experience wasn't great and I would try a different place next time I'm wanting soup and sand. read more

Broccoli cheddar soup is what I usually have and as far as I can tell, it's not overly salted. Services is good and all the locations seem to be indistinguishable. I like the sip club; it's a good value and keeps me coming back. read more

Panera needs EVERY employee to be like Gina! (Give that girl a raise!) Why? Because she stepped up ~that's why! Gina stepped up in a big way. My best friends of 35 years were seeing each other for presumably will be the last time before they return to Texas (After getting fed up with California. I can't blame them! After all our economy is being slaughtered.) My favorite place to meet up was Tahoe Joe's but discovered we couldn't because it is closed~ FOREVER. So the next place was Panera. Also a favorite. But I kept waiting for a waitress to come by because my mind was set on Tahoe Joe's and being served and having a good time with my friends so Gina somehow sensed that and she did everything that a waitress would do ! She came back to our table several times to see how we were doing did we need something else it was there something else she could do for us. So bless her heart ~if every employee was like Gona~just think! So yes~ give Gina a raise today! read more

Manager is great! Team is great! Very attentive and sweet. Definitely stepping up their game!

So I frequent this one a lot. And two stars is about what it is. Hit or miss sometimes. My most recent trip of 11/08/19 was a definite miss. I used the phone app to order my meal. I ordered the kids Mac and cheese with yogurt and a tuna salad sandwich with drink. The Mac and cheese was way over cooked. The shells were so big it looked like they were fed growth hormones. My daughter took one bite and spit it out. I'd guess they were too mushy. At least she had her yogurt. Turns out nope. I opened it and started feeding it to her when I noticed it had expired Oct 26. If that isn't the worst at a restaurant! To feed kids expired food. Sad to say I probably won't be getting her kids meals here anymore. And now I wonder and worry if I've ever eaten anything from here that's been past the expiration date. I definitely don't want food poisoning. Last, my cold sandwich and daughters yogurt was placed on top of a very hot item. By the time I got home the hot item had warmed both the cold ones up. Can you say yuck? So phone app order for pick up, I do like you for being faster than ordering in person and I do like the convenience of being able to pick you up once I get to the restaurant. However, it is such a headache when there are issues with the order to be given an expired item and not be able to go up and exchange it. I also don't like hot and cold foods being placed together in the bag. Will I use you again ? Perhaps but I have to order only hot or only cold items. And will I order at this location, probably not. read more

Panera Bread - Yogurt - Sandwiches Near Me - Vacaville, California

Food is average but pricey. Service is not the best, staff are not helpful when I tried to use my gift card and it's reading an error.

Ordered 3 soups with bread bowls last weekend to go. Received a pathetic amount of soup, especially considering how much they charge. Didn't even cover the head of the spoon. Registered a complaint with their corporate office, nearly immediately heard back from a Crystal, apologizing and requesting more details which I provided. However that was a week ago today, with no follow up response back. Disappointing and I won't be back! Ryan read more

Panera Bread - All three soups were similar volumes - Sandwiches Near Me - Vacaville, California

Service sometime is slow but it is worth waiting for. Some time it seems to be understaffed.

I tried Panera for the first time in 5+ years and was shocked by how awful it is. First off, it's surprisingly expensive. My 'pick two' salad and macaroni combo came out to $15. Second, the ambiance is really suspicious. Check out my attached picture of the ceiling falling apart! It's debatably an OSHA hazard! Third, the food was beyond foul. The macaroni and cheese was 480 calories per CUP and had no flavor whatsoever. I had two bites and threw the rest away since it was a massive waste of calories. The salad was okay, but overall looked like hospital food and again was very bland. Overall, you'll be spending $15+ for a 700+ calorie meal that tastes like nothing. read more

Curbside pickup is a breeze!! We ordered online through the app and it is so simple. We ordered some sandwiches I ordered the turkey bravo sandwich, and they ran out of the tomato basil bread that goes with it. So I got the black pepper Bachata bread instead. It was not very good but I know for sure the turkey bravo with the regular bread that it comes with is great. They made the order correct and it came out very fast. Once I parked at curbside three minutes later my food was out to me and it was correct. Of course everything taste good. The next time we went there we got some Bagels on Tuesday. We ordered them online as well for pick up and they did not have the ones that we ordered online, so they gave us some cookies as well since they were not able to fill the order that we made online. I called that great service in my book read more

Panera Bread - Curbside pick up - Sandwiches Near Me - Vacaville, California

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