Went there to get one of their new chicken sandwiches, big mistake or they had a moron making the sandwiches. Where's the chicken, about two pieces the size of my thumb! Order was to go so I was back at the hotel before I noticed. read more

Panera Bread - Sandwiches Near Me - Troy, Ohio

Panera is way to overpriced for the service that you receive at this location. On top of that they may leave out ingredients and/or entire food items from your order, especially if it's a pick-up order. read more

On the road, stopped at Panera in Troy for a late lunch. The best Panera I've ever eaten. Clean. Great service, very polite staff. Delicious food. Green goddess salad was so fresh, and everything was served very quickly. Great experience, five stars! read more

I always tell myself I will never order from Panera again, but I figured maybe it would redeem itself in the state of Ohio. I seriously regret my decision. I ordered the new Asian chicken salad. The lettuce was wilted and soggy, and the whole salad description on the menu did not match what I received at all. I got romaine lettuce with about 4 chunks of chicken, pickled onions, and ONE edamame (no exaggeration). I paid $14 for it and that kinda makes me want to cry. And my bowl of chicken soup....it had about 6 noodles in it, no chicken, and a few carrots. 2 stars for the fact that at least you don't consistently screw up your bagels. Start hiring people who actually care about what they're doing please. read more

Panera Bread - Asian chicken salad...I guess. - Sandwiches Near Me - Troy, Ohio

See all

I like this facility, but something has happened there in the last 2 or so months. The quality of food is good. The service is another story. In the last three weeks we have had to walk out on three occassions. First two we stood at the counter waiting to get served. After 10 minutes it was clear no one was interested in taking our order so we left, and went elsewhere. Yesterday as we were leaving a couple came out complaining that the werent open. When i entered there were a few people standing around so I asked ghrm if they had already ordered they advised me that ghey werent ready as ghey were late opening. So we went elsewhere. I am sorry to see this happening at this location. Not sure I sill go back unless I just happen to pass by, and am in the mood for Panera. read more

I paid $10 for this. No, there was no turkey removed before the photo. Every time I go to Panera I say it will be the last time, but this time I mean it. I don't mind paying a premium for great food and service, but this ain't it. Also, why is there a tip line when I am picking up my food and bussing my own table?! read more

Panera Bread - I paid $10 for this. - Sandwiches Near Me - Troy, Ohio

Food was good but service sucked and staff were not responsible. Plus on top of that they sat just bsing about whatever the heck they wanted, and ignored customers and made rude comments about managers in public. Also the sandwiches were missing cheese, hummus and roasted red pepper and when I asked for peppers they said they were out then two seconds later one of the staff asked the other to pull some more out of the back and didn't even offer me any. read more

Waited in line 15 minutes to order on Sunday am. was in formed by manager that couldn't use their $2 off coupon on salad bc he couldn't see it. in my account I had a choice to get free bagel or $2 off. place is a joke every time I go to this one. read more

Went here with my daughter this afternoon. Service was great, food was delicious. Restaurant was very clean. However-the ruckus from the teenagers working there was ridiculous. Yelling, running through the store chasing each other. There was only one other person in there besides us, and we were just looking at each other like what is happening?? Lol. read more

I like how healthy the environment is and clean! I love love the bread and chicken noodle soup! It's expensive but it's something you can treat yourself once a week or once every month when winter comes around! Great location! I love the front patio scene and the WiFi! Great and healthy. read more

The young lady at the register greeted us right away and was very nice. Service time was quick and they were busy. Food was fresh and hot and everything we ordered came out correctly!! Only regret is we didn't try the croissants read more

Best location hands down!Matt, the manager does an amazing job! Great food, friendly staff and clean environment. Always a pleasure eating here. read more

Erin- grilled cheese was okay. A big sucker for broccoli and cheddar soup, and the baguette on the side is mwah workers are mad weird FR! Levi- Could of been better, y'all. I paid $13 for an alright sandwich, a small piece of soft bread, and the big ass bowl of broccoli cheddar soap. Oh sorry did I say soap? Because I'd rather of drank that than that lazy ass soup. Save your money and go somewhere else, the quality of food does not stand up to the price of it. The service was okay but I've had better service from here. At least they let you eat inside. We walked in and heard some dude in the back yell "I love you" to another worker. Sounded sus. Also y'all this place haunted and all the pictures on the wall have bread which is funny lmao lmoa bye. read more

We have been to this Panera Bread in Troy, Ohio a number of times during the past month. The food, drinks, and treats have all been tasting good. The employees that served us have been pleasant, too. All is well read more

To be fair, we revisited the Troy, OH Panera in hopes that our miserable experience was just a "bad day." Unfortunately, this Panera is just TERRIBLE!! Ordered a Green Goddess Cobb Salad. Began to eat it and realized the ONLY greens was kale...which was very bitter! Absolutely zero Romaine lettuce or Arugula. My friend also had a salad, the Fiji Apple Salad. 100% bitter kale! We sought out the manager on duty, who was actually preparing the food, only to be told, "I'm sorry!" Not anything more! She watched us throw our salads in the trash and leave! I will never bother to eat at Panena again! Disgusting food, and managers that obviously do not know how to prepare salads or take responsibility for mistakes!! read more

Value is everything to me - No value other than that feel good feeling a snowflake gets consuming some perceived better than thou slop. I want MEAT on my bread! read more

My first time going to Panera Bread was yesterday and I had an amazing experience. They had many vegan options and were very helpful when making my salad and sandwich vegan friendly. I recommend the pick two with your choice of soup salad and sandwich. The Mediterranean Veggie Sandwhich was amazing with humus on it. Service and speed of making food was excellent. Very clean dining room and amazing setting. read more

Panera Bread - The dining room and the Mediterranean veggie sandwich with fresh seasonal greens salad. - Sandwiches Near Me - Troy, Ohio

See all

Don't work for Panera!! they throw you out in the line and they do not trained you at all. If you don't work a closing shift they can only put you on a 1 day shift. read more

Placed an online order for bagels on Thursday evening for pickup on Friday. Got a call on Friday, 10 minutes before I was supposed to pick up my order, and was told they were out of bagels. The staff member I spoke to was unapologetic that I would not be getting the bagels - just asked if I wanted a credit or a refund. To get the refund I had to go back online to cancel my order. Since it was already past the order pickup time the order could not be cancelled for a refund!. I don't know if I received a credit or not as I was told, just come in and mention that I have a credit and they will apply it. Had to have the brunch without bagels. Very disappointed in the whole experience! Customer service fail! read more

Since being taken over by Covelli, the franchise operator, the food quality has declined. My recent Greek Salad was mediocre with no feta cheese, few olives and displayed a definite attempt to reduce the cost. Covelli is obviously trying to reduce costs. read more

I love this Panera Bread. Everyone's so nice and friendly in it. I remember the first time I went in at about 8:45 thinking I'd need to get it to go bc they close at 9, but they said, 'oh no we'll just be cleaning up and don't mind if you stay and eat'. Compare that to other nearby food places (ehem, Chipotle) where I'm often given that look (you know the one) for coming in at the same time, and they stay open til 10! They also donate excess food to food pantries, that alone means they deserve your business. read more

Decent food, a little slow service. There Mac and cheese is good, but my mama can make it just as good, just less creamy. There panini's are okay and there prices are a little high for what the quality is‍ overall, this is your basic restaurant read more

This is the worst Panera I've ever visited, and because I generally like this chain's food I have given this location several chances, with the best result being a mediocre dining experience. Although the employees are generally helpful & mostly friendly, that's where the good ends. I am usually there just before the dinner rush, & several times there were few clean tables, as if nobody cleaned up after lunch. The chairs are never straightened, & the restrooms are also usually gross. Several times we have gotten sandwiches with a huge wad of meat, or in one case peanut butter, slapped into the middle of the bread with no attempt to spread out the contents to make a nice sandwich. The last sandwich I got was the worst. I bit into a huge ball of weirdly textured chicken, as if someone had grabbed all the little bits of chicken from the bottom of the pan & packed them into a tight ball, then placed it onto the bread. There were virtually no toppings & no condiments. It was awful. It is a shame this Panera is so poorly managed, because others in the area are usually safe choices for either a light or heavier/warming meal. The lack of caring is very apparent here, which makes for a depressing dining experience. read more

Stood in the front of the line and 5 minutes go by and was still not acknowledged. 4 more people ended up joining the line behind me by the time I decided to just walk out. Pretty bad when you have 5-6 employees behind the counter all walking back and forth (some clearly not busy) and not one of them can acknowledge you. read more

Food service is always timely and it has ample seating so your never left out. Menu is loaded with heart smart choices as well.

his happened on 11/2/2014 - 18:18:18 PM EST on Sunday, where we can use FREE WIFI Great service personnel who is super nice, quiet, good person is Matthew went out of the way to Fix Veggie sandwich or Pick Two -Tomato Mozz Pan, 1 bottled water, 1 no meal upgrade 1 chips total 10.56 Check number :116873 1 fruit cup 2.79 when i go to paneralistens.com when you put Cafe 4849 -does not come up at all Panera bread cafe 4849 Troy, OH 45373 i tried to go to Panera Listens to help and send a nice note for Matthew who did out of the way to get my fixed on 1 1/2 tomato mozz pann he is amazing and wonderful person- great , good heart and he is right person for customer service, he is true example of Panera bread good service. but Paneralistens keeps saying it is invalid number 4849 please ensure to his upper management this is the product i am talking about mozzarella panini read more

Been very disappointed in all Panera chains lately... i know it's fast food but the quality has gone south in the past few years. had the thinnest tomato soup ever at this location today. crazy considering soups aren't made in store. i believe they watered it down to make it stretch. it tasted very watery as well. i would've rather they just said they didn't have enough so i could order something else instead read more

It seems that every north Dayton Panera bread location is severely understaffed with managers who are ill equipped to provide quality or even adequate customer service. Tonight is the last family order I'll be placing there. It is the third time in a row that I've done so and all three times, my order has been wrong. The online ordering is about the worst and most confusing application that I've ever experienced. And if you'd like to post feedback on your order, that is also impossible to figure out. So if your order is wrong, call the manager. If the manager is not willing to correct their blatant error, file the complaint through their website. But if the feedback section of their website is not functioning, then you're stuck in an infinite loop of a very poor experience. read more

Always delicious. Changing menu keeps up with the trends. Only negative is that portion sizes have gotten much smaller as prices have gotten higher. But that seems to be the trend everywhere. Recommendations: Tomato soup Fuji Apple salad Cuban sandwich read more

First time at Panera Breads. The sandwiches were average, the chips hard and crunchy, and the atmosphere similar to that of Culvers. I have been waiting to try the place out, and found that I wasn't missing anything all this time. I'm not saying that this place is bad, but I really didn't find anything to make the meal stand out. I may try again at a later date, with some other items on the menu, but for now Bakehouse Breads in downtown Troy is king of the hill. read more

They forgot one large Mac-n-cheese. The food is overall great but they missed up our order

I am not a regular at Panera but the wife is fighting a cold and wanted soup. Against my better judgement I agreed to get carry out soups and sandwiches. On the menu is a newer sandwich, chipotle chicken avocado melt. The description provided by the cashier made the sandwich sound awesome, so I ordered the full size at $8.59. When I arrived home and opened my sandwich I instantly thought of the old Wendy's commercial "where's the beef" or in this case "where's the chicken?" If I lived closer to Panera I would have returned the sandwich. If you are looking for a "bread" sandwich this is the sandwich for you. I do regret not taking a picture to illustrate the contents of the sandwich. And adding insult to injury we waited more than 15 minutes. read more

Panera Bread - Sandwiches Near Me - Troy, Ohio

Great food, nice people who are a great help, but never, ever a clean booth in this location. Doesn't matter what time of day, or if they're busy or not. read more

While the food is always good the person who took our order had an attitude and not a good one. My wife and I often come here on Friday before going the the grocery. The seating area is the same every time we come in with dirty tables and floor not swept. The restroom are clean though. read more

The staff does a fine job. My criticism is that everything is vastly overpriced because the portions of sandwich and soup are really tiny. A "whole" sandwich is 2/3 the size of a 6 inch Subway sandwich, and costs more. A "bowl" of soup is half the size or less of a real bowl of soup. They ran out of the soup of the day. They ran out of the bread needed for our order. Meanwhile, they brag about giving everything away to charity at the end of the day. No wonder they are overpriced and out of everything. Do yourself a favor and never go there. read more

A wonderful, relatively healthy alternative to all of the nearby fast food. Especially great for breakfast. Employees are kind, knowledgable and patient. read more

Noticed this location is not what it used to be! Went in and ordered. I had ordered a large drink. After she rang me up took my money cashier then informed me they were out of large cups. So she wondered if I wanted two medium cups instead. I told her I only needed one cup.. just refund me the difference between a large and med. So she then called the manager over told her I had ordered a large drink and they were out of large cups. Manager said ok just give her two med cups. Again I explained two cups are of no value to me , I can only drink out of one just refund me the difference. It took alittle to convince them I didn't need two cups. Got that problem solved then she told me they didn't have the type of lettuce they normally use to make the salad I ordered. read more

I have to repeat what I've heard so many others say about this location - It's not what it used to be. Honestly, it used to be pretty fantastic. Great food. Great people. Clean. Now....not so much. I now hear workers stating right in front of customers (workers talking among themselves) that they're not going to clean because they don't feel like it, and certainly not the bathrooms (yes, the bathrooms reflect this). When is it ok to talk in front of customers that way? And it seems lately that every time my daughter and I go in, they're out of something - usually baguettes, sometimes baguettes and other things as well. It seems they just don't care anymore and they don't really try anymore. The food is still pretty good - not as good, but ok. I have to wonder if there was a change in management or something in the past year or so that's caused such a slide in service though. read more

They got my brothers order wrong 3 times. My food was pretty good even though my sandwich was made very sloppily. They need to get orders right and fix there stuff. read more

Food was fine. Men's restroom was filthy. Coffee pot was empty before I got my meal and was empty after I ate my meal.