Used to love Panera! I order from this location frequently but lately their lack of good customer service, not even from staff but from management specifically, has run me off. I ordered delivery and called when 45 minutes after my order was confirmed no driver had been assigned to pick it up. Not a big deal. I called Panera and asked to speak to a manager to see if they could help move the process along, because they were closing soon, and she basically said she'd look into it and call me back and hung up before I could ask another question. She never called me back. Worried, I drove there myself to pick up my order just as the doors were being locked. She had no intention of calling me back and was more than happy I guess to let a customer pay for food and then toss it. And now tonight, we picked up our meals and came home to find out that part of our order was missing. I called to speak to a manager. I was offered a refund and half an apology. I asked for a confirmation of the refund and Zach told me that he didn't know if he could do that... okay? and rudely told me to "have a better night" before hanging up. read more

This Panera is located in a shopping area. I have visited here two times for lunch after my nearby morning business meetings. I was pleased both times with my meals and the service here. This time I had the half Italian combo sandwich for $5.79, a soda for $1.99 and chips. My total bill was only $8.37 for lunch. I will return here again for lunch during my next business trip. read more

I've always loved the food at Panera even though my options are limited due to a somewhat severe dairy allergy (not to be confused with lactose intolerance). However, tonight we didn't know what to make for dinner so we ordered online and went to pick it up. I got the Bacon Turkey Bravo and made sure to customize it to not include cheese, but when we got back home I found that they had, in fact, put a decent amount of cheese on my sandwich. I'm a bit sad but hopefully it was only a 1 time occurence. read more

Oh Panera, how I love you so! It's nice to be able to grab a quick but healthy mix of soups, salads, flatbreads or sandwiches depending on what you're craving that day. Taste is generally consistent and the staff are friendly. The Rapid Pickup option is very convenient and lately has been my new best friend. Go try it :-) read more

Panera Bread - Tomato, Mozzarella Flatbread - Sandwiches Near Me - Tallahassee, Florida

I called his Panera four times in a row with 10 minutes between each call. Each and every time I pressed five to speak to a manager- I had a simple quick question about breakfast being served. Panera is vary in what time they stop serving breakfast from 1030-11am. Calling to verify was a quick simple question I couldn't get answered online. Every time I called I had somebody pick up the phone and hang up. I heard the phone being hung up every time. By the third or fourth time I called just to make sure I wasn't crazy and sure enough the phone continued to be picked up and hung up. I just laughed, I just think it's crazy how unprofessional the Panera's are here. read more

Food and atmosphere-wise this Panera is no different than any other, so the only way to set it apart is the facility and the staff. This Panera is clean and well kept and the staff efficient, courteous, and friendly. The typical rush hour wifi restrictions apply here, so plan accordingly. read more

I love Panera! Usually, I just order coffee drinks here and not food, so that's all I can comment on. However, when I did order a mocha latte the last time I was here, it was fantastic. The service was excellent and the interior of the restaurant was well maintained. read more

I go to Panera Bread multiple times a week for it's healthier option, quick meals! I always get the "Pick-two" option and switch it up between soup and salad or salad and sandwich! My favorite is the Asian chicken salad or you can't go wrong with their classic Caesar salad. Without a doubt their broccoli cheddar soup is my go to and you can get it in a bread bowl with the pick two with no extra charge. I highly recommend doing the bread bowl unless you want to be scraping the bowl for more!! It is to die for. If you're still hungry after your meal (highly doubtful) id recommend indulging in one of their fresh bakery items. If I'm there early enough, I take home bagels for breakfast for the week or if I'm on my way out, I score of their chocolate chipper cookies. So yummy! read more

I stared eating here more after Atlanta Bread Company closed its doors. This particular Panera is very close to my job and is very convenient for a quick bite to eat. The service is good but some menu options throw me for a little loop. One day I ordered my favorite dish (Mac and cheese) and notice that it is served from a sealed plastic bag. I was stunned to see how it was prepared and how they just pour it into a bowl. It didn't disturb me at all and I still enjoy the Mac and cheese and still order it to this day but I felt that it was kind of weird. All in all this is a decent place fora quick bite to eat. read more

Just waiting for my food while 4 employees are clustered together talking about how one of their friend's moms is a stripper at a local bar. I typically give the benefit of the doubt to those in food service but my cashier was texting as she asked me for my order. It doesn't take much to have average customer service, but from now on I'll avoid this place if I can. read more

Any time I have ever eaten here the food has been excellent! Ordered a Fuji Apple salad (one of the best they have) & had it delivered. Lettuce was wilted & didn't taste right, & some of the ingredients were not even on the salad. I ordered a large which was over $12. Looked VERY small! VERY disappointed!!! read more

Panera Bread - Sandwiches Near Me - Tallahassee, Florida

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The worst customer service and I was BEYOND appalled at how DIRTY the cooking area, bathroom, etc. The store was out of baguettes and when a gentleman asked for a substitute, her received such a rude reaction. I could not find a clean table and the floor was gross. See picture of dirty dishes. Thank Goodness I didn't get sick... read more

Panera Bread - So dirty!!! - Sandwiches Near Me - Tallahassee, Florida

These people are idiots. Sat outside and they said they couldn't find me. Then my best friend who is also sitting right beside me is STILL waiting for her food. Goes inside to ask about her soup.... They tell her the same bull crap "Oh we couldn't find you" literally waited over 30 minutes for our food. This is Panera it's suppose to be "fast" and "convenient." Do not go to this location!!! read more

This is the most unkept Panera that I have ever visited. The dining area has food all over the floor and the tables were horrible. Then, I went to the bathroom to wash my hands and it was disgusting. I ended up tossing the food bc I was afraid that the kitchen/prep area was equally disgusting. The employees took no initiative to clean but were standing around talking. I will not spend my money here ever again.... read more

Best Panera i have been too! Weston, Fl Panera should be trained by this staff. The sandwiches are large and made very well. Great service too! read more

I have been a fan and loyal customer of Panera for years. I used to get up at the crack of dawn and would be one of the first to partake in their fresh pastries and breads. The Panera brand has always reflected quality to me and I take my relationship seriously with them- as a customer, I expect that they will continue their good customer service and quality of food no matter what location that I patronize. I recently moved to the area and decided to try out this location. I ordered my food online with the My Panera App and thought that I was good to go. I found the food waiting for me and rushed out of the store, no problem... Until I went to eat my Green Goddess Cobb Salad around lunchtime and realized that the dressing was not Green Goddess. So, I returned to the store with bag in hand. I waited in line and then explained that I believed that they had given me a plain (old fashioned) cobb salad like the one that they used to have. The lady looked perplexed and essentially barked at me that the new Green Goddess salad was the same salad as the original only with different dressing... I was baffled. The gentleman (anything but) who was working next to her peeped through the cellophane window of my carton and told me that it was the right salad (wrong answer). I again asked them to check the salad and told them that the salad dressing WAS NOT green goddess dressing. This seemed to pique their interest since it seems neither of them knew what green goddess dressing looks like (I'll give you a hint, it's not CLEAR) When I went to hand back the salad, the man puts both of his hands up and tells me that they are not allowed to take the salad back(?) but that he will just get me some green goddess dressing. This was as the lady at the counter kept saying to me "but, it's the same salad..." to everything that I had to say. I was completely annoyied and felt disrespected. Newsflash, guys, it was NOT the same salad as the original cobb. There were several variations made to the salad and it needed to be checked. The employees should know the changes on the menu... especially for new offerings and these were fairly big changes. I work in a customer service driven industry and the golden rule is that "The customer is ALWAYS right" Had these employees taken the time to CAREFULLY listen, possibly apologize for the inconvenience and then simply check my salad and offer the dressing, this interaction would have gone a lot smoother and I would have more confidence in this particular Panera. However, it didn't. I ended up calling corporate and filing a complaint. This Panera is off my list. In all my years as a customer, I have never had such rude and ineffective service. I will not be going back again. If you want a side of frustration and disrespect with your ill prepared meal, then this is the place for you! read more

whats the point of take out and catering menus if they have no prices of anything was told none of our menus have prices soooo i order a sandwich and they can charge anything they want to ? all sounds very sneaky read more

Had a awesome Cobb salad there. We ordered online and I went to pick it up. Timing was flawless. They had all the necessary things in the bag. I didn't have to ask for the basics like utensils there. Pan era is a super go to for the bread. It's crispy and dry on the outside. And chewy gooey and moist on the inside. They have a great technique. read more

One of my favorite places to eat healthy. Lots of choices from sandwiches to salads to broth bowls and I've tried them all! Their teas are wonderful too. I usually do rapid pickup through the app on my phone. Super easy! You can even pay through the app if you want. And my good has ALWAYS been on time every time. Great service. Great food. read more

came for choc. bagel and hot chicilate. I seen 1 customer complain in slow pace and discontent. came back the second time and customer went to counter asked for her refund. her order either took roo long or never served. mgr, refunded her money and gave her a free coffee. my chocolate was not hot, not a hot chocolate as I expected. place does not appear busy at all. I will have to give it another try. maybe it's a bad day for v panel workers. btw, the cashier was very polite, and attentive in taking my order. she also smiled. read more

I just moved here from Columbus Ohio- where I would work out of Panera's all throughout Columbus- I have started coming here recently. It always seems like there are just dirty tables everywhere. The also had no espresso or coffee drinks due to the machine being broken. Plates am cups were also overflowing on the trash can stations and no one was even in the place. Not too impressed with this Panera so far- read more

The food is very good except all of the receptacles don't work well, and the ones that do are fire hazards in the two Panera Bread locations that I ate at because I plugged my electronic device in would stop charging and then start charging every time I bumped it. So the receptacles are loose when you plug them in and that's why it's a fire hazard. The same electricians that installed the receptacles in one of the Panera locations also installed them in another Panera location. So, if you have any electronic devices to use such as a laptop or phone, you risk getting shocked, starting a fire or damaging your electronic device! read more

As many know Panera is a 5 star favorite of mine. For a national chain it is amazing. Yeah one could criticize this or that with regards to some of the food items, but overall super and casual place to dine. Scones and muffins are phenomenal. Breakfast sandwiches are A+. Bagels are the best in town. I could go on and on but the great food and atmosphere speak for itself. read more

Usually enjoy this Panera but every time I order MY FAVORITE sandwich I am extremely DISAPPOINTED. DONT EVER GET THE MOZZARELLA TOMATO PANINI!!!!! Just got home looking forward to eating mine and there was NOT ONE SLICE OF MOZZARELLA on it. I must have read the item name wrong? Ha. If I'm going to pay $7 for HALF of a sand which I would really appreciate if it had ALL OF ITS INGREDIENTS ON IT. Won't ever order this item again. Have been disappointed wayy too many times. read more

Panera Bread Is like a lot of other restaurants, they were once great but have apparently rested on their past success and as the result, quality and service has suffered. My visit on December 4 2018 for lunch was overpriced and disappointing. read more

The Italian sandwich. $9 and change. What a complete ant total waste of money and time. This has to be a joke. 3 slices of salami and one slice of ham??? Never will I spend a penny there gain. (Last time I went for breakfast - they "lost" my order, it took 35 minutes for 1 breakfast sand-which. Should have earned my lesson) read more

Last minute stop for dinner after a busy day. Anthony took my to-go order. He was very thorough and extremely pleasant - gold star to you! Once I got home, it was discovered that our two bagels were missing. I called the store and the manager handled the situation well. Good customer service is hard to find these days - kudos to you for doing it right! Of course dinner items were great sized portions and delicious - Green Goddess Cobb Salad and Italian Combo sandwich with cups of clam chowder and corn chowder. We will be back! read more

Food is clean healthy and the staff are great! You can sit outside and enjoy the nice weather or be cozy inside and its right by Publix, Supercuts, and Newberry. You can get all your errands done in one concient stop! read more

This is the worst Panera in Tallahassee kitchen wise. I went there today on my lunch break and got my food to go. The cashier was nice, but the guy that made my food was sloppy. He wasn't paying attention to what he was doing and made me the sloppiest sandwich I have ever had. Soup was dripping all down the side of my cup. The even the bag that he put my food in had food or whatever it was on the outside. I had to ask for another bag. I should have known then. When I got back to work and took the food out of the bag It looked so un presentable that I didn't eat the sandwich I just threw, it away and had to pray really hard before I ate the soup. It doesn't deserve not even a piece of a star. read more

It was pretty good, worked on a project with others here and it was a good atmosphere. Good service and the food is pretty good. They have an order from your table option which I pointlessly took up due to the glorious lack of Human interaction and effort of walking about 10 feet. Overall good food and pretty good hangout spot. This was my first time here and i was overall impressed. read more

the staff is always friendly & the food is always good. it seems to be random whether you get a decent size piece of bread or not.

Disappointed. Convenient location. Easy to order. But disappointed in the food. Two in my party -- including I -- ordered soup and salad. Both soups arrived lukewarm. My friend asked for hers to be heated and the server immediately took it and replaced it with a fresh bowl. I didn't, because I hadn't yet tasted mine. When I realized mine was not warm, I decided not to bother because we were going somewhere else. It probably would not have made a difference. I ordered black bean soup, which was watery, lacked taste and had relatively few black beans. Very unlike what I expected when ordering black bean soup. Salad was fine. read more

Came here for my birthday brunch. We ordered 2 bowls of broccoli and cheese soup and a bagel before getting back on the road to head home. The soup was extremely hot and fresh, and so was the bread- I am a regular at Panera in my hometown and it's hardly ever this fresh. Also had a free pastry and they gave us 2 additional cookies as well! There was a lady double-checking each order as they were prepared. I was extremely impressed with this location! Would most definitely recommend! Thanks for a great experience! read more

Great location, friendly staff, fast service, enjoyable and healthy food. Unfortunately, a lack of power outlets, unreliable WiFi, and frigid indoor temperatures make this location a place I will not attend regularly. In the meantime, my two star rating remains due to the sheer frustration of enduring such avoidable shortcomings. read more