Very rude. Will never return. Apparently we woke her up at home and wanted her personal food. FYI questions about anything you're trying to order are frowned upon. read more

I went to Panera bread on Kent rd.. and I have never seen such helpful young men!! These 2 young boys Colten and Brennen were very helpful!! I made a couple mistakes, I spilt my drink and made a huge mess. These young men helped me clean it up and clean my table. I really appreciate when they did that. Those boys need a raise read more

Stopped in to grab dinner quickly and it felt like we were moving at half speed in there. I am pretty patient so it was not a massive issue but what was a surprise to me was the size of the food at Panera now. I got a half of a sandwich and a side salad and it felt like I was give a quarter of a sandwich and salad. My fiancée got tomato soup as it was the only gluten free option and she has been having a reaction since we finished eating. Highly recommend grabbing food another place if you can. read more

Panera Bread - Chipotle Chicken Avo Melt - Sandwiches Near Me - Stow, Ohio

The latest Asiago sandwich is excellant, I have tried all three varieties and all are good. Service is quick and restaurant is clean. Pricing is a little high, like most restaurants. " read more

It's good just over priced. I can make a lot of it myself but the bread and soups are good

This place is busier than a termite in a sawmill! Sheesh! If they are giving away something, I wasn't notified and I'm filing a complaint. *huff* not only was the parking lot packed, the line inside was insane. Thank goodness I place all my orders in the app ;) Located in the plaza with Hobby Lobby and Chipotle, the location is convenient. A corner unit with a beautiful patio as well. About 10 tables and 2 umbrellas allow you to enjoy the weather (if Ohio sees fit of course)! Not the most clean and tidy location by any means. Bathrooms consistently not so great and always could use some picking up around the seating areas. The staff? Wellll they can be rude and brash. There are a couple of kind and smiley crew members, but not the majority. Overall it serves its purpose and we love the patio. Sooo hence the 3 stars! read more

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When I got home with a carry out order I found that there was no turkey in my turkey sandwich. I had to go back (my second trip back in the last month). They were nice in replacing my sandwich and giving me a refund. I noticed the people making orders were not busy. Later I realized that of all the burgers and sandwiches I have ordered in my life, I have never had the turkey missing from a turkey sandwich. I never ordered a hamburger, and had it missing the patty of beef. There has always been chicken in the chicken sandwiches. It seems that this particular store doesn't have the basic business procedures in place to make sure that the orders are correct, or at least close. read more

I cannot make this up. keep in mind I eat at Panera at least 2/3 times a week AND I'm a sip club member and visit Panera at least 3 times a day during the week. I ordered through the app my sip club Pepsi tomato soup bowl and 3 Asiago bagels sliced and toasted. I called the store after noti it said Pepsi unavailable, I was told oh don't worry we have it you will get it. I also called before I ordered to be sure they will have Asiago bagels because if they don't have them they won't make them as they should or even tell you they jus let send your order without you knowing anything. so today I get my food NO Pepsi and bagels sliced but cold so not toasted. I called and was speaking very upset absolutely when I did EVERYTHING I could to avoid any problema. I expect a full refund AND some coupons for some free soups and bagels! Anything less is disrespectful read more

This place has the worst service and terrible management. We put up with our order always being wrong for a while. The last straw was when an employee was extremely rude and I asked to speak with the manager. The manager was just as rude and actually chastised me in the restaurant. Meanwhile, our rapid pick up order was not ready and as usual, not correct. read more

I picked up a half dozen Asiago bagels for my grandsons this morning. When I got to their house we found they were all under cooked. So we had go somewhere around there house for replacements. On the way home I returned the under cooked bagels. When I explained to the cashier that I was returning the bagels because they were under cooked she told me "They were all like that. We had a power outage" Unbelievable that they sold them anyway! read more

I love Panera but I'm sorry how is this a salad. Not only did I wait 40 plus minutes for it but I paid $13 for what a container and air? read more

Panera Bread - Sandwiches Near Me - Stow, Ohio

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I went all the way home to realize i got a nasty ass rice soup when I asked for the broccoli and cheddar. I went back there and they told me I had to BRING MY SOUP BACK. I showed them a picture and everything and they would not give me my broccoli and Cheddar soup. I found it odd that they needed the soup to be present but they were just going to throw it away anyway. I came back WITH the soup and the cashier goes "oh you're back"! yes i'm back you gave me nasty ass soup. I should have known that my order was going to be wrong bc the people that were making my order were talking away. My order has been wrong on so many other occasions here. If you want your order to constantly be wrong, this place is for you. read more

Panera Bread - nasty ass wild rice soup - Sandwiches Near Me - Stow, Ohio

Jaylana did an excellent job taking my order. Fast, polite, sharp, and pretty. Got everything correct.

Stopped in for a quick and easy dinner Looked empty. Ordered some Mac & Cheese and a bowl of soup. Didn't mind the wait. Everyone was friendly. Worked with Emily she was fantastic. The things that are out of the staffs control. The pricing is ridiculous I could sit down and have a steak dinner for what it costs to have a bowl of soup and some Mac & Cheese. . Honestly good environment , clean and well maintained. But seriously who is taking a family to eat here. Way to expensive. read more

I visit this location on almost a daily basis. 300 for the most part everything they serve is healthy and delicious!! Are use the curbside service and everything has been excellent!! read more

I used to love Panera! And honestly, every other location/experience has been so great...until this one. 1. The girl at the counter was extremely short and rude and we felt very rushed from the counter. That was a turnoff. 2. My mom got a soufflé, which granted, she didn't realize we're sitting on a warmer in the bakery section, but when she asked to warm it they told her to do it herself and pointed to the microwave near the coffee. At that point, you might as well have just gone to the grocery and bought a frozen breakfast right? I will say, in the end, the food was satisfactory. I wasn't overjoyed. I'll just say - I don't remember Panera being so "fast food." It has certainly lost its quality with me. read more

Chipotle Chiken Avocado Melt is great! The employees are nice, and our order came in less than 5 minutes! I definitely will come back again to Panera, especially this branch. read more

Panera Bread - Sandwiches Near Me - Stow, Ohio

I order from here sometimes and usually dont have an issue. I placed my usual order today and when it was delivered I noticed the baguette was not in the bag. not a huge deal of course, but when you pay more than it's worth for a bowl of soup it's a bit disappointing when the bread is not in the bag. I decided to call the store to see if there was anything they could do for me, possibly a refund or any sort of coupon. It may be extra but I wouldve taken no for an answer if the manager on duty could have just said oh i'm sorry we can't refund or anything for the baguett, it would be okay no problem I understand. but instead, whatever manager was on duty lunch time on 5/28, decided to respond with "soo you want a refund over a baguette" with the most condescending and passive aggressive tone. and yes i was rude right back afterwards because i have never been spoken to that way by a manager, let alone an employee. coming from someone who has worked customer service for 7 years, it was honestly incredibly unprofessional. read more

They can't even deliver to my house and i'm 5 minutes away. What's the point of delivering if you can't deliver close to you. When i went in to get my rapid pick up since they didn't deliver it was dirty and no one even greeted me. read more

It was March of last year and my girlfriend at the time had tickets to the Tegan and Sara show in Cleveland. I agreed to go, which was a mistake all in its own. I wanted to grab some dinner before we left so she wouldn't have to listen to be bitch about how hungry I was, and how I had the capability to eat an entire orphanage. I pulled into the Panera in Kent, Ohio before getting on the freeway and ordered a chicken panini. I got in the car and opened the bag. Upon removing the sandwich I quickly realized, "Oh my God, this shit smells exactly like a turkey dog". You wouldn't think that a turkey dog and a hot dog have separate smells, but they do, I swear. I took a bite and not only did it smell like a turkey dog, it tasted like one. Something was obviously not right, but given the simple fact that I'm woefully ignorant, I used the logic that since I like turkey dogs, I'll continue to finish the entire goddamn sandwich. We get to the concert (which was held in a fucking high school auditorium, mind you) and find our seats. I get through the opening bands and the first fifteen minutes of Tegan and Sara boasting about the fact they're from Canada and are better than everyone else in the entire world before I realize, "Holy loose bowels, I'M GOING TO SHIT MY PANTS". This is not a situation any one wants to be in during a crowded concert. It was a life or death situation. Running to the bathroom and clenching your asshole shut at the same time is by no means an easy task. I make it to the bathroom and sit on the toilet. There was a moment of silence, it was like the calm before the storm. Suddenly, liquid fire begins rocketing out of my ass at 10,000 miles per hour, breaking the sound barrier and potentially ruining all of my internal organs. I was certain these were my final hours. I was expecting to look in the toilet and see all of my intestines. For some reason they had couches inside the bathroom, so I laid down crippled in fear that this was going to last forever, and began to sob. I never knew food poisoning felt this bad. I was dizzy and completely out of sorts. I'm pretty sure I texted her from the bathroom and told her to please come and put me out of my misery. I have to basically be carried to my car. I must have looked pathetic, people probably thought I was an incompetent drunk. My girlfriend has to drive us home because I was in no condition to operate a motor vehicle. As I'm curled in the fetal position in the passenger's seat, weeping like a four year old, It quickly comes to my attention that violent diarrhea was not the end of this. I was going to vomit. Vomit is an understatement. I grab a plastic grocery back and wrap the handles around each ear thinking it would be the absolute best way to capture all of the puke. I begin to barf, violently. It was like a scene straight from the exorcist. I didn't even know that I had that much liquid left in my body, especially after the incident in the bathroom. I filled the entire grocery bag and Girlfriend pulled over so I didn't get puke all over the car. Even after we pulled over, I was still throwing up. My puke had a pink hue, which lead me to believe I was hallucinating. It must have been 2 gallons. Literally. The puking and shitting finally stopped, and we went back to our friends apartment to sleep. The last thing I remember is dramatically throwing myself onto the bed like I had just survived the holocaust and then I passed the fuck out due to the fact that shooting lava out of my ass and mouth had taken a severe toll on my poor body. This was probably the single most traumatic experience of my entire life, and looking at a panini gave me instant flashbacks. The kind of flashbacks your grandfather may have of Vietnam. That bad. Looking at a panini would render me immobile and cause panic attacks and diarrhea. Its been about a year since this incident, and I'm just now getting over it. I still can't eat a fucking panini, though. Fuck you Panera, fuck you for giving me the worst day of my life. read more

This is one of the worst Panera franchises I've been to in a while. Received a salad with frozen chicken and was not even offered a refund or another meal. I was instead offered to have it remade without chicken when I had paid for the chicken. I requested a refund which meant I lost my MyPanera Reward. Very disappointed compared to most other locations. Manager and staff were not very helpful or apologetic. read more

Stopped in for breakfast, I have always liked Panera, I think for a chain it's pretty good. I had a sausage egg and cheese in an everything bagel and it was very good. My husband just had a bagel and a cheese Danish and that was also good. Quick service, fresh food. Can't ask for more than that. Coffee is pretty decent too. Will be back for back for breakfast. read more

Food was pretty good, and service was excellent! Unfortunately the mood for the day was pretty damper, because when I got home to write this, the internet was down. Had to wait a day to write this review :/ enjoyed Panera though read more

It's glorified hospital food. I don't like Panera's anyways but I went to this one because it's what my grandma wanted. We spent 30 dollars for two people. When my grandma was eating her soup she found a clump of what she thought was a bandaid in her food. Naturally we both started freaking out because it wasn't ours. I went up there to return the soup and ask for the money back on it. Then the cashier proceeded to say that it was only a piece of napkin, that wasn't our because we hadn't touched our napkins yet. And she made it seen like it wasn't a big deal and that " it's only a napkin" she didn't offer me a refund or a different bowl of soup. 10 out of 10 would not recommend Panera at all but especially wouldn't recommend this one. read more

Always have issues with an order. I ordered the pick 2- Chicken Caesar salad and broccoli cheese soup. I received Italian dressing instead of Caesar. I went up to get the correct dressing and the employee was very lazily standing around and had no sense of urgency to get me the correct dressing or apologize for the mistake. I did get the correct dressing finally but irritated with lack of attention to detail and laziness. read more

Panera Bread has been my favorite restaurant since first trying it back in 2011 and this is my favorite location. Everyone is always friendly and the food is fresh and made with care. I like how eating at Panera makes me feel like I've made a healthy choice, even if something is higher calorie, due to the food being clean and natural. The coffee is delicious and the baked goods are fresh and moist. I would definitely recommend this location to anyone wanting a healthy lunch or a fresh baked pastry. Panera also has some of the best bagels so I usually always get one to take home after having my usual You Pick 2. The food arrives quickly and if anything is made incorrect, they correct it and are very pleasant. read more

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Such small portions and so expensive. Rip off. Tasty food but just not enough of it. Went to McDonald's right after because I left hungry.

Never consistent, last order was a take-out, when I unwrapped it, found turkey breast was substituted with lunch meat and had half a head of lettuce to make the sandwich look big. And they weren't busy! Won't be back. read more

Service is great, fast and friendly every time we go in. Karly helped me decide what to order on the menu and was very understanding of my dietary restrictions. She helped me pick the best option from the menu and even gave me a nutritional tip while making friendly conversation that isn't available at many restaurants. Thanks for the great service Karly! read more

I went to This Panera and got a cup of Mac n cheese, and I kid you not, there were 16 noodles in that entire bowl. And to top it off the customer service was non existent. Very disappointed. read more

My wife and I've been here several times since it's been open. We've never had a bad experience. What Carly wrote her book about I'm not sure other than she went into too much detail. Food has always been on par with other Paneras. They have what I think is a new thing, they give you a buzzer to place on your table and then they will bring your food to you instead of you standing around waiting for it. It's nice, but when they're busy, the servers sometimes have a difficult time finding the table that the food goes to. All in all though I would go back. read more

We ordered two bowls of soup (at $6.89 each!!) and when we got them, the squash soup was filled about halfway which seemed like a skimpy portion for the price but the chicken noodle soup was only filled about a third of the way so I asked the person who served it if she could put a little more in the chicken soup bowl and she said no she couldn't. She said they were only allowed to put in 3 scoops which left me wondering why there was more in one bowl than the other. So I asked to speak to a manager and a young woman came up who was really only a shift supervisor and when I repeated my request as I showed her the soup bowls, she also refused and said there was nothing she could do. What restaurant treats their customers this way? I was only asking for the serving portions to be equal. And if they are only going to fill the bowls with such a small amount, maybe they should use smaller bowls! I have always felt that Panera was really overpriced for the amount of food received but this really proved it!! read more

They keep leaving ingredients out of our orders. Today the Graham rd Stow location they was out of ciabatta egg & bacon sandwiches per the Panera app at 9:55 am. Breakfast is not supposed to end until 10:30am. So we then ordered from the RT 59 location in Stow. App said they had the sandwiches. We ordered. Gave them 20 minutes got to the Rt 59 location. Picked up the sandwiches and they left off the eggs. Even though they checked off the receipt in the bag that the sandwiches had eggs. I showed the manager. She said sorry we are out of eggs. I like their facilities and I like their food but obviously they don't want to sell it to us. We left and went next door to McDonald's. read more

Took them 30 minutes PAST the pickup time to have my rapid pickup meal ready. Offered no compensation whatsoever - Food was thrown together and my Frozen Mocha was completely melted by the time they gave it to me. I usually come here once a week with coworkers but I'll never be coming back. read more

Way over priced tiny portions and staff here and manager are all rude and slow not in hurry to do anything ordered cup of soup maybe 4 people total in restaurant already eating and took like 15 minutes to get my soup to go so avoid this Panera bread unless you absolutely feel the need to eat here but warning you it's going to be awhile and you will be disappointed when you leave read more

It is clean and nice. They are okay. Wish they trained their employees know how to navigate the Panera Bread app.

No marshmallows in their SIGNATURE hot chocolate ...at least not for three more days according to the hostess ...how is that possible ...what bothers me is they were going to pass it off on me without telling me ...very sneaky ...more important the marshmallows make the confection sweet ...so it was a little bitter ...that's what happens when you leave out an ingredient ...poor form Panera! read more

I frequent a lot of paneras, and this location is the worst. Rude customer service, always out of what i order, no sympathy, skimpy portions. F- read more