The food is good the service is awful it is so clean and organized the staff is very good and knowledgeable

Came to this location on the way back from a soccer game because my kiddo had a hankering for some mac and cheese. I placed the order online and also ordered myself a bagel. We had to wait a few minutes, which wasn't a big deal. When the app said our order was ready, I went in, grabbed the bag with my name on it and got back in the car. My kiddo was hungry, so I passed the mac and cheese bowl over to him. He opened it up, dug in and said it was really cold. We told him we'd have to nuke it in the microwave when we got home. This location is pretty inconsistent. read more

I've had a few unsanitary experiences with Panera in the past so I rarely eat here, but I had a giftcard and stopped in for a pick 2 harvest salad & ciabatta dipper. Excited & hungry, I bit into my sandwich to find the longest black hair RIGHT where I just bit into. I'm repulsed!!!! This is why I don't eat at Panera I've found hair, a lintball and a cockroach in a salad, all from Panera. They can't have sanitary conditions! read more

Panera Bread - First bite surprise!!! A long black hair - Salad Near Me - Ponte Vedra, Florida

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This place is amazing, I love coming here and studying. It's such a nice ambiant environment. Ms Lauren is suuuuuuuuuuuper nice and really good at her job. She is verry professional and super kind to customers. She really deserves a raise. We love you LAUREN read more

Panera Bread - This Lauren btw - Salad Near Me - Ponte Vedra, Florida

Food is good for a quick lunch option, I usually do the pick two, chicken bacon ranch sandwich with the tomato basil soup. On my next to last visit they forgot to add the chips so I called the manager, she was very apologetic and offered me a free meal which I thought was very nice, she wanted to make it right. My name was entered into a book and on my next visit I claimed my replacement meal. I'm sure I'll be going back. read more

Panera Bread - Salad Near Me - Ponte Vedra, Florida

Drive thru customer service is never consistent with this location. Yesterday, a young man was working the window around 5pm. I ordered a sandwich and a drink. When I pulled up to the window, he was just not a happy employee. Nothing nice came out of his mouth. I always try reverse psychology when this happens and go over the top with please and thank you but it did not work for him. I felt he literally tossed my food at me thru the window. I simply replied "I hope your day gets better". read more

I don't know if the sandwich is supposed to be like this. I don't remember it being like this when I ordered it before. However, if you like these peppers then this is for you. For me, this is not it. read more

Panera Bread - Hot banana peppers, versus sandwich. - Salad Near Me - Ponte Vedra, Florida

We order breakfast from here at least twice a month. I order online, but the order is always right and the food consistently good. Staff has always been helpful and friendly. read more

Panera is one of my go-to standbys whenever I am looking for a good quick meal. Service is quick, and there are so many choices to choose from. Some of my favorite items are the bacon turkey bravo and chipolte chicken avocado melt sandwiches. The soups and salads are also good. read more

Service was fast, food was delicious and warm, definitely recommend going in store to pick up since drive thru is always packed.

Been coming here for years, Brie is still amazing and managing great team. All my employees come here every day and we appreciate the good food & great service! read more

Drive through constantly messes up orders due to chaotic system. Your order is not checked for completion before delivery and incomplete orders are common. This location is almost always out of desserts and bread before 4. read more

Damn at 8:30 AM PANERA NOCATEE sold out of sesame seed, everything and plain bagels!!!! It is not even hallway through the morning. This happens too often here.. read more

I'm not sure how your staff could legitimately serve this as a grilled cheese. Last week you served a bbq sandwich on what looked like a Sarah Lee loaf and tasted worse than a sandwich from the Daily gas station next door. Thought I'd give you another try tonight but again I was more than disappointed. I will only be back to get my money back from this poor excuse of a sandwich. read more

Panera Bread - Grilled Cheese. - Salad Near Me - Ponte Vedra, Florida

Filthy dining room. It's 2:35pm on a Saturday and not a single table is clean. Food and trash on floor all throughout the restaurant. Disgusting! Is there a manager that even oversees this place?! Obviously not! Sticky tables are the worst! read more

We went for lunch this past Friday with friends - we were looking for a good meal but were sorely disappointed. The menu is very confusing. Once we figured out what we wanted we both had a 1/2 sandwich and cheddar broccoli soup. The soup was good but not hot - the sandwiches were TERRIBLE - one was supposed to be a Turkey Avocado BLt and the other a Frontera Chicken - the bread cruse was so tough it couldn't be cut or eaten. There was little of Turkey or Chicken in evidence and no avocado at all. To be fair, our friends had soup and flat bread pizza which they said was good. When you are checking out a screen comes up to give the order taken a tip - WHAT? We had to go up to a counter to order, we picked it up and took it to our table and we cleaned up the table - not a tippable event. This was definitely NOT good value for money and we won't be back. read more

First time to order online and have it delivered thru the Panera Bread app. Ordered a bowl of soup, a smoothie and flat bread. I received soup, flat bread and a straw but no smoothie Called restaurant and was told they could not credit my account but I could come in and get a smoothie Last time to order online for me. Very disappointed read more

I felt like having something for breakfast but didn't feel like making anything so I thought I'd try the new Panera's drive-thru. The guy who took my order was helpful as, not being familiar with their menu, I wasn't sure what I wanted. I got a bacon & egg (over-easy) on a Bagel which was excellent. When I got home the egg yoke was still not broken which speaks highly not only of the cook on the grill but also of the person who packaged (double bagged) it. I also got a coffee which was very good& smooth. The total cost was seven $ change which I though was more than reasonable. This will be a well-needed addition to Nocatee; the first to serve a good hardy breakfast w/o having to travel. read more

Too bad that Panera management doesn't recognize how much business comes from delivery and making sure that an order is correct. My husband and I have been using Panera for delivery at least 1 x per week since the pandemic however these last two times the order was incomplete. Letting the manager know as the receipt says was unsatisfactory! A missing coffee cannot be made up on a future visit. read more

Panera Bread - No wonder the latte was missing- no one checked the order before it went out! - Salad Near Me - Ponte Vedra, Florida

For a number of years I have been a very loyal and pro-Panera customer, but lately my experiences with Panera Bread at this location in Nocatee have been less than favorable. The service decline at this location is unacceptable for the Nocatee community. I think that Panera is taking advantage of the good nature and neighborly attitude of Nocatee. I would NOT be disappointed if this location closed permanently simply due to their horrible service, and their complete and utter lack of respect for their customers and community. Their customer service people nor this store management could care less about your grievances or the service that they give you. Don't give them your money or support! They have lost a customer for life! read more

Paid $7 for a bowl of chicken noodle soup. Just broth no chicken and no noodles. Picked up my order kids in the kitchen were horsing around. No manager in site. read more

The food is always very good and served quickly. It is a little expensive. The problem I have is about 50% of the time we have to call them back after we get home and tell them that they forgot something or they gave us the wrong order. They always drive over to our home and deliver what was not included or deliver our original order. We appreciate they do that. Today, was a little different. We were the only car in line at the time we ordered and when we paid at the window. Immediately after I paid, the person at the window told me to park in the parking lot since they were on a timer. What? Why there is not one car behind me. She said, were on a timer just park in the parking lot and we will bring your food out. Sounds fishy to me. I wonder if Corporate is watching them? read more

Speaker broken so I was soaked ordering food. Sometime the dining room is open sometimes it is not---but employees sitting in the dining room. Normally PB is 5 stars...not this one. read more

My favorite restaurant to get variety of food ..I am a bit hesitant when it comes to trying new foods ..but at Panera I love their options forms teas to desserts to different kind of varieties they make from bread ..I love and indulge their sandwiches and bread varieties ..thank you so much! read more

Online Ordr - Delvr'd by Door Dash * Loctn: 35 Capitol Green Dr. Fl. We recv'd an "out of area" so I cldnt cb. While still on the line I ck'd his tracking. The Driver was less thn 1mi out, navigation showing a 3min delay, but askd us to meet him due to an accident (nt his) in the middle of the highway as the nxt possible trun off was our rd. We replied no, wait it out & proceed w/our delvry. If that wasn't bad engh! Bc 20mins had passed, I ck'd the live tracking feed agn. to find out they CANCELED our order w/OUT Notice, aftr Hanging up on us! Called this panera loctn spoke to store Mgr who suggested maybe better to come curb side. Offers no recourse for the untimely horror. I've nvr herd of such a thing! CS is shit! Whn a restaurant screws up the meals comp'd in some manner. This one takes the cake! Also ordered 3 egg soufflé in-stock until Cashing Out saying out of stock as they failed to make any ava for the day. read more

Love Panera and now that we have moved to Florida, it's nice to have our favorite soup place close to us. Always good food, fresh and delicious. read more

Checked the posted online hours before going to get drive thru from this establishment. Said 9:00 PM. Pulled up to the drive thru, posted hours said 9:00 PM. No response from drive thru. Pulled up to the window, had to flag someone down, the time was 8:20 PM. Was informed that establishment was closed early due to COVID. Asked why there was no proper notification as to the early close hours in order to keep from wasting peoples time. The manager came to talk and said he didn't know why there was no effective communication and said general manager Megan Chan was responsible. he seemed aggravated having to explain this to me and did not seem to understand why I might be aggravated due to the fact that ineffective communication wasted over 20 plus minutes of my time and disappointed my young daughter. I assume that is because he is paid salary and does not care about the bottom line of the establishment. Typically, I think my frustration regarding the wasting of my time due to ineffective communication would be easy to understand for a manager of establishment that stands to benefit from my business. Suggest that someone figure out how to communicate effectively with the public regarding operating hours so that other customers are not disappointed with negative experience. read more

I am one of the biggest and most loyal Panera customers but this location really disappointed me. I ordered ahead for rapid pickup and planned to meet my mother for breakfast. Once I got there, the doors were locked and dining room was closed even though online and on their recording it said it was open. No big deal there, we just decided to go elsewhere. I called and asked for them to cancel my order and refund me and they refused. They told me we can sit outside and that was the only option, even though it was very hot and I old them I had an elderly mother. Their dining room was just closed for today due to staffing, but we were not aware so I felt very disappointed that we drove all the way there and ordered and would not be able to be refunded. Once I asked multiple times to talk to the manager, I finally was able to get it cancelled but even she was very rude and said they didn't want to refund me because it was a rapid pickup. read more