I don't mind paying more for fresh food, however the last couple times we have been there, we have had items missing in our pick up orders. When we call, they say we can come pick it up- but we are already back at work. read more

In our experience this was the worst Panera in the region. It's about half the size of an average Panera, the staff are rude, and the process of labeling and sending out food was scattershot--we weren't able to locate our order and received the wrong items. Never again! read more

As you probably know, Panera is a casual chain restaurant that serves foods such as salads, soups, sandwiches, and baked goods. In the past, I liked other locations of Panera, but when I visited this location yesterday, I felt disappointed in the service and food. Through Panera's website, I ordered a Strawberry Poppyseed Salad with Chicken and a side of French bread. The website said that they were out of mandarin oranges, so those would not be included in the salad. OK. The restaurant emailed me that my order would be ready for pickup in 10 minutes--fast! I arrived at the restaurant, and I waited a few minutes for my food to be ready. An employee brought out my to-go bag of food. I said hi to her, and she did not respond. I asked her if the bag was my salad, and she replied, "Hmm." She handed my bag to me. I said thank you to her, and she did not respond, and she just walked away. At home, I ate my salad. The lettuce, strawberries, pineapple, and blueberries were very fresh, but no chicken was included! The employee had forgotten to add chicken to the chicken salad! :/ The French bread was a good size and tasted good. read more

Panera Bread - Strawberry salad with missing chicken :( - Salad Near Me - Pittsburgh, Pennsylvania

Over priced for tiny portions. I literally overheard two people leaving the restaurant saying "see it was a lot smaller than you thought it would be, just like a side dish. Did you get enough to eat?" My bagel looked more like a puffy slice of bread than an actual bagel. read more

Panera Bread - The "diet bagel" - Salad Near Me - Pittsburgh, Pennsylvania

This is not my favorite Panera location for several reasons. First, don't even try to walk in and order your meal, this place is jam packed and there is always only one person working the register. Your best option is online ordering, and they also have a kiosk at this location for you to enter your own order. Secondly, I have been here a few times to pick up lunch and have been sadly disappointed each time. The food is so TINY and so EXPENSIVE! I kick myself every time I order from here. Last week, my tiny and expensive salad was so wilted that I couldn't even eat it, so I paid $13 for a tiny cup of soup. read more

Panera Bread - Kiosk to order - Salad Near Me - Pittsburgh, Pennsylvania

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The atmosphere of one big open room was awful compared to other Paneras with many seating options inside. The to stay salad was in a plastic box and the half sandwich was wrapped in paper and miniature in size. Bread not normal panera style. Was shocked how bad the experience was. Ate today same menu at Coconut Point and it was excellent. Sandwich was high on really good bread and salad in big white bowl. Won't go back to Babcock location. read more

On a rainy Saturday, we ducked in for a late lunch and ordered two Mediterranean Bowls with chicken. The gentleman at the counter taking orders must have rung it in wrong because our bowls came out without any chicken. We weren't charged for it but we wanted some protein. Just so happens, another employee came around and asked how everything was so we let him know and he shared it with his Manager. She wanted to get us chicken but we were almost done and I really wanted the issue to be a teachable moment for the counter person. She brought us out two chocolate chip cookies on the house. The bowls were very tasty and fresh! We really enjoyed them, even without chicken. Table cleaning was a little lax here. Otherwise, an okay experience. read more

Didn't get what I ordered and when I said something the girl slammed a freezing cold bread bowl on my plate. Whats the point? Will definitely never be at this location again. I set my food on the counter and sat down so my daughter could finish her food. We work hard for our money, I guess just to waist it on poor service. read more

Food is decent but it's always understaffed. It took over 10 minutes put a couple of scoops of chili in a bowl.

come here all the time, employee are very nice food portion well too. As I use to come here every Friday they treated me super well and I always order they're Mac and cheese best item. read more

Service there is awful. I met with my group there for a quick dinner and meeting. Towards the end of the night as we were finishing up, they decided to turn up the music so that we would not be able to hear. We were only there for an hour and a half. We had dinner and a quick meeting. I asked nicely for them to turn down the music, twice. Music was never turned down and they were just horrible. We will be finding a new venue for meeting in the future. What a disappointment this Panera has turned out to be. read more

Very stressful experience. There was a young lady behind the counter yelling at a man named Jerry???? I don't know who Jerry is or what he did wrong. While waiting for my soup and smoothie i couldn't help but feel that it was my civil duty to jump over the counter and help poor Jerry. The rest of the staff escorted me back to my table when I attempted to do so. Once I received my soup I noticed there was a small piece of plastic, like something from a straw wrapper, in my soup. Am I being taxed on this?? Do I have to tip for this??? Overall, the ambience of this location is quite nice, I like the choice of happy music to drown out the constant yelling at poor Jerry. Also the bathrooms at this location make for prime pooping experiences. read more

Very disappointed in their service. Went to order my food and after about a couple of minutes the lady showed up and told me that she would be right with me. She walked to the kitchen area to speak with another employee about there weekend. I know this because I could plainly see them and hear their conversation. Finally after about a couple more minutes the employee walks up and ask me how can she help. I told her my order and then she told me that I needed to go to the kiosk and place my order because they were short staffed - hmmm? After I placed my order I went to the pick up area where there was a few employees having a nice conversation and not doing anything. I don't think they know what work really is. read more

Overpriced for what you get. Coffee station frequently has Luke warm coffee or out of one or more options. Tried the new Buffalo Chicken melt - all bread only a few shavings of chicken . I could have gotten a chicken sandwich meal (including fries and a drink) at Chik-fil-a for less than just a sandwich at Panera and actually tasted chicken. I will say that the cashier was friendly- although they did get my order wrong. read more

After all of the visits I've made here over the years, I was actually surprised by the reviews of this location. The food is what you'd expect... Solid, mostly healthy, a little pricey, but a better option than most fast food joints. To me, I think this is the most pleasant Panera staff in the Pittsburgh region. They're always accommodating, friendly, patient, you name it. I typically avoid their drive through as it's not the quickest, but it's worth stopping in to order from the front queue. read more

I will not come here again. Here's why 1) the kiosks were not working at all. My friend and I stood at one for 5 minutes having various problems, while the staff stood around and said nothing to us. When we went to the cash register to order instead, they said "Oh, those are not working. And we don't have any blinker cards either." So on to 2) my friend ordered a sandwich on bagel. We waited to hear her name called, but after about 15 minutes she finally got called. At which time, she went to pick it up and there was no flatware. She requested some, and the staff looked blankly at her, as if she did not understand one word. 3) my other friend arrived later, having already ordered on her phone app. Long story short, they never received her order, thus having to wait another 15 minutes for a simple bagel and cream cheese. Food was okay. Early morning ambiance at this place showed how bad its reputation must be. It was almost like a tomb in there. read more

Every time I'm at this Panera, there is one manager that is so rude to her employees. The worst part of it is that she is rude to the employees out in the open. Everyone can hear it. This manager is always complaining and yelling at her workers. I feel bad for the employees of Panera. This is not how a leader should act. This happens every time I'm in there. It's a bad look. Bad body language, nothing positive. The other manager there is really nice though. She is positive. I never write reviews, but this really bothers me every time I go in there. This manager's behavior is not fair to the employees. read more

My first time at this location and visited with my girl friends. We sat outside because the temp inside this Sept day was downright frigid! Much too cold for us and most of the kids inside were in hoodies and jackets. This impacted my rating. I ordered a half tuscan chicken sandwich and BBQ flatbread. There were four of us and the food was ready very quickly. I LOVED the sandwiches; very flavorful and delicious! We all ordered cookies to go and they were also scrumptious! Well done! read more

Panera Bread - Salad Near Me - Pittsburgh, Pennsylvania

I'm really glad to see that this location is rated lower than other local Panera Breads, because I do enjoy Panera, in general, even if I find their food to be overpriced and frequently sloppily put together. I've actually reached out to Panera corporate about this location's terrible service, and got no response. The first awful instance I had was a delivery order. I was with a group of about 5 other women and we had food ordered to one of their houses. All of the orders arrived on time except mine. I called the restaurant to tell them and they said they would send someone out right away. My friend lives about 4 minutes from this location. Half an hour later, I had to call again. They said they were busy and my driver was on his way. HALF AN HOUR LATER, NO FOOD. All of the other girls finished their lunch and went home. I called and they said that the driver went out for my delivery, couldn't find it (didn't call me) and came back to the restaurant. They offered me a cookie for my wait. I ended up getting my lunch around dinner time. I was still charged and got two cookies for my trouble. I should have reached out about this location then. But I tried the drive through while in a rush one night and got home to find that my cheddar broccoli soup was actually french onion soup. I mean, I like French onion, too! But the french onion didn't have any cheese, no croutons. It was literally broth and onions. I'm not sure if it's that this location is understaffed, if they are overwhelmed by having orders come in for in-store, takeout and delivery or if they are truly just not competent workers, but quite frankly these repeated disappointments and lack of acknowledgment from Panera Bread corporate have me putting Panera Bread last on my list when it comes to eating out. read more

This Panera so far so good! I mostly order online, and do the rapid pickup. After my delicious breakfast (new wrap) i decided on some caffeine, so i went to the register and the nicest most patient young lady helped me. My lunch was also great, the fresh vegetables sandwich is always good, ordered it this time with light red onion... I like online ordering because of the Easy customization, payment, and loyalty card hookup. Seems most of the negative reviews could be circumvented by using the app for that!!! read more

After not visiting for over a year after the last bad experience, I decided to give this location another chance. Kept it simple. Two hot chai tea lattes. After a 10 minute wait, we received two very hot lattes, in plastic milkshake cups. With straws nonetheless. Luckily made it home without anyone getting burnt. Huge liability for Panera. Gave this review a second star because once we poured the latte out in to a mug, it was pretty good. But a hot latte, in a plastic cup, with straws? Really? read more

Panera Bread - Hot Chai Tea Lattes - Salad Near Me - Pittsburgh, Pennsylvania

Worst Panera I ever went to. It took at least 20 minutes to get two kids grilled cheese sandwiches and a half salad. The sandwiches were the tiniest ones I ever saw. There were so many people back there working on the food idk why my food took so long. I know they're also working on online but I was like the only one waiting inside literally. This is my experience every time but this was really my last time here. read more

HORRIBLE HORRIBLE EXPERIENCE I ORDERED TAKEOUT AND HATED THE SLIMY POORLY PREPARED SOUP. I DIDNT EAT IT TBE SALd dressing had after taste like stevia and I threw the entire salad out Yesterday I brought back containers and receipt The evening manager was defiant to offer me any replacement or monetary refund His attitude was shockingly indifferent to sustained satisfaction Their good tastes like institutional commissary food like that of my relatives nursing home I guess the low rating of this company indicates many unsatisfied customers Simply pathetic! read more

Check your order before leaving this location -drive thru, pick up on shelf or deliver to the car. Even before COVID the orders would be missing items, it's gotten worse. 2 of our last 3 orders were wrong. read more

After waiting 20 minutes in line (i was the third one back) I order a breakfast wrap to be told they don't have the bread. Wait bread is in your name. 1 checkout person with zero help. Management should be fired imo. Never coming back. read more

Dead dog is better than this Panera. Not that I would know. I do not eat Panera. Not a good place to watch a sporting event. But a good place to get food poisoning and watch fat people get fatter. read more

Ordered a salad around 7 pm on a weeknight. I ordered and paid through the touchscreen in the store. My buzzer never went off and 15 minutes later, I walked up to the counter to find my very soggy and elderly salad. Inedible. read more

Panera bread is one of my favorite places to grab a quick sandwich or salad. My go to sandwich that I get every time is the bacon turkey bravo (on ciabatta bread). I have been to the McCandless Crossing location many of times; all of which have been great experiences until the last one. A month ago I used the drive thru (which I love) and didn't check my order until I sat down to grub when I got home. I ordered my usual bacon turkey bravo and was very disappointed because they left the signature sauce off. I'm not sure what the signature sauce is made of, but it takes the sandwich to the next level. It tasted like a very basic turkey sandwich without it. After looking at my receipt I noticed it said to notify them of any orders that are incorrect. So I sent out an email with my receipt information and explained the slip up but never received an email back. After looking at the low yelp ratings this location has received, they really should take their customer service a little more seriously. read more

Went to Panara for takeout salads. This was the second time I requested the Strawberry Poppyseed salad and the second time they said they did not have strawberries. This is not my usual Panara but I was headed home and wanted to do drive through on a 90 degree day. Lesson learned I should have remembered the last time and looked at Yelp before going to McCandless Crossing Panara. It is easy to understand all the low scores and I also saw a mean female manager berating an employee while I waited for my non- strawberry salads. When you cannot get fresh strawberries in July and there is a Trader Joe's in the same mall it is poor management. Lesson learned skip this Panara next time. read more

This Panera location has a really nice layout. The dining area is clean, and staff members are friendly. The food cane out relatively fast. We were however pretty disappointed with the stale bread that came on our sandwiches and the stale side baguettes. In addition, the restrooms really need to be maintained and cleaned better. read more

There was a very nice young man working the counter when he made the simple mistake of charging us the incorrect amount for our food. The manager who's name was Amy came over and yelled at him in front of customers. He was very respectful but she fired him and yelled at him in front of the entire restaurant. She was also not wearing a mask. I wish for his reinstatement and for her firing. read more

Panera Bread - Salad Near Me - Pittsburgh, Pennsylvania

Going to keep this review short and sweet. My last visit I ordered a Thai salad to go. Got home and within the first few bites found not one, not two, but multiple bugs floating in my salad. I wrote an email complaint to corporate and got a response 4 days later from a manager saying she can't help me because this isn't her store. Really lady?? Soup is always Luke warm or cold. Never hot. Your bill will be about $15-20 for one person and nearly $30 for two. It's not worth the price, hassle, or wait times. Keep your money and go elsewhere. Let's put this Panera out of business. I will never return!! read more

I really hate to give this location such a low review. But, this is the 2nd time I've been there and received extremely poor customer service. The cashier acted as if I was bothering her by asking to put in my number for my Panera rewards. She talked to another employee the entire time of our interaction. She complained about being cold and didn't even respond when I said "Good morning". The tables weren't clean & unfortunately the overall atmosphere is uninviting due to some of the employees. read more

I stood in line over 15 minutes for breakfast this morning (Sunday). Wanted to leave, but didn't know if I'd have time to get anywhere else. They need to have at least 2 people checking out at all times. The food is good, but slow and expensive. read more

The Panera is the worst I've ever been to. First off, their bathrooms are DISGUSTING. I'm talking dried urine, feces, dirt and hair all over the toilets in the women's room. Floors in restaurant are gross as are the tables. As for the food, I ordered a chicken wrap. The wrap was broken and stale. Paid an extra $2 and change for a double portion of chicken. The portion I got was far less than a regular portion at any other Panera. The cheese was old tasting, and in general the wrap was not what I would expect from Panera. I won't go there again, and can't recommend it to anyone. read more

A friend and I stopped at this Panera hoping for a quick and easy meal. We ordered on the kiosk but they were sold out of almost everything we wanted- including their famous mac and cheese. I settled for a grilled cheese and my friend got some other sandwich. For my drink, I got an iced tea (which they did not say they were sold out of) but when I walked over to pour my drink there was no sweet tea in sight. Our orders took forever so when they finally called my friends order out she was excited to dig in, but she had my grilled cheese. We decided to wait for my order to come out to see if I had gotten her sandwich- but i hadn't, i had gotten my grilled cheese. After the long wait she decided to just suck it up and eat the grilled cheese. It was horrible compared to other Paneras I've been to; it was like wood glue between two soggy pieces of bread with hard crust. To make things even worse, our cookies weren't even warmed up. read more

I've always had wonderful service at this Panara Bread location. We love the salads, soups, and sandwiches. These kids are working hard

James Austin is such a wonderful delivery driver! Love Ordering from Panera when I know he's delivering. He is always so happy and joyful.

While I have yet to eat here, since this is just my AM coffee stop (if I have time) on the way to work, I have been impressed each and every time I have visited by the demeanor of the staff. Panera is not typically a place (in my experience) that you find an always cheerful, friendly, and helpful staff, but at this particular location, I have only had the most positive interactions. Even this morning when the line was about 7 people deep, the cashiers remained calm and friendly and took an appropriate amount of time with each guest depending on what he or she was ordering. I know my order is always simple (medium coffee to go-LOVE the Hazelnut), but I just wanted to give a kudos to the staff for always handing me my cup with a smile on their face, which is nice to see when I'm still half-asleep in the morning! read more

A big, beautiful wonderful Panera. It is spacious with plugs aplenty. I sat there for a couple of hours waiting on my husband. There were lots of places to sit, lots of light, good places for groups or those killing some time like me. read more