I recently stopped by the Panera on Rand Road for a quick bite, and the experience was simple, pleasant, and just what I needed. I ordered a coffee along with their Garden Caprese Melt sandwich. The coffee was fresh, hot, and had that clean, smooth flavor Panera is known for. It wasn't too strong or bitter--just a comforting cup that paired well with my meal. The Garden Caprese Melt was good. The bread was nicely toasted, giving it a crisp bite, and the combination of ingredients was super . The sandwich was filling The service was friendly and quick. The staff was handling the rush nicely and the dining area looked clean and organized. I appreciated that the order came out accurately and without a long wait. Parking was easy, and the atmosphere inside was relaxed, making it a good spot . Overall, a good, consistent experience at this Panera. I'd definitely return for another Garden Caprese Melt and a warm cup of coffee. read more

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An alright Panera location - this one is located in a strip mall with an alright amount of parking and a fairly substantial amount of outdoor seating -- though being at the busy Dundee and Rand intersection it may be a bit loud at times to sit outside. Food is served fairly quick and friendly like at any other Panera, with easy ordering at the kiosk. This spot is a bit busier inside than what I've seen at many other local spots -- probably due to its excellent location. Overall, very standard panera spot serving up familiar favorites in an expected fashion. read more

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The typical Panera, warm and inviting atmosphere, smooth and easy to use app and ordering process, friendly staff, a massive menu catering with insanely unhealthy levels of salt, and in overly optimistic pricing where it's funny an actual restaurant like Chili's and Texas Roadhouse now offers better value. I only drop in for the decent coffee and grabbed my birthday pastry today! The chocolate croissant seems fresh enough but of course hilarious to see a four dollar price tag on a basic dessert. Would be nice to see Panera remove the wild heart risk amounts of sodium at these high prices to give a reason to try their food, but glad there are many other better options especially local places that know quality ingredients. read more

Panera Bread - Front - Sandwiches Near Me - Palatine, Illinois

it's like other Panera breads, but seemed more relaxed compared to some other locations I've been to. Friendly service from people who seem to be enjoying what they were doing. read more

Went here for a quick bite in between volleyball games at the local high school. We wanted to get breakfast sandwiches. The place had a few people eating and we were able to walk up and place our order immediately. The cashier was welcoming and answered a couple questions we had about the menu. I went with a Asiago Bagel Egg and Cheese Sandwich. My wife decided to go with the same but on Croissant. The pick up place was clean and the tables were clean as well. It took about 10 minutes for the the first sandwich to be called, however they let me know that they ran out of the croissant. They asked me if I wanted a replacement and we chose the Asiago Bagel. No up charge. As far as the sandwich, it was a little smaller than expected. It seemed like it is not the same size as the original Asiago Bagel. The eggs were thinner than I expected. It had two different types of cheese. I didn't think it was worth getting as it was still hungry. Bagel is a bigger sandwich and is across the street. Overall, I wouldn't get the breakfast sandwich in the future. read more

Panera Bread - Egg and Cheese Sandwich - Asiago Bagel (upcharge). - Pretty small and the eggs were thin. - Sandwiches Near Me - Palatine, Illinois

Everyone at this location is super kind & I've never had issues with wrong orders. I come here in the mornings to get work done; the music is a bit loud, though there is plenty of space & corners nooks for privacy. Drive thru is quick; I've never had a long wait. Panera has been updating their menu; though a tad on the pricey side, the food is always delicious. read more

Panera Bread - Pumpkin season - Sandwiches Near Me - Palatine, Illinois

Sandwich molded throughout. Reporting them CHI. Bad service, bad food. Suggested the connect the rest of their bread as this seems to have been stored and cooked with mold on it without notice. read more

when i logged in to my profile on a kiosk to place the order, i saw an offer in my account get 50% off next 3 entrees. I added 2 entrees but it only too 50% off 1 entree. When i asked the cashier, she i should place 2 separate orders. So, how she suggested, i ordered 1 entree and i got 50% off like i was getting initially, but when i was placing my 2nd entree order, my offer was totally gone from my account. When i asked the cashier again, she said i don't know. The i asked her to get the manager. So the Manager, being so lazy, instead of coming and talking to me, sent the cashier back asking what was the name on the 1st order. She came out after that and is like i cannot do anything, i don't know anything about this offer. She had the print out of my 1st order and i showed how i got 50% off and was doing 2 separate orders how the cashier recommended. She starting giving m number to call rather than helping me and said u can call this toll free number and talk to them. This is what anyone will do? call customer service when they are placing order and in restaurant to eat food? I have had bad experience with this location in the past but i guess this was the last time i ever i went to this location. The main manager of this location should not rather the whichever is the next level who manages multiple locations should look into it if this will actually be looked into coz everyone just takes sides of the employees of their location. read more

Incredible service by Xavier. Outstanding soufflés - perfectly baked and warm. What a wonderful breakfast. In chain restaurants, it's all about the quality of management and staffing and this location does is very well. Bravo Xavier. Restaurant was clean and inviting. read more

Horrible panera to go to. Don't waste your time. Nothing but stoned kids working there giving out white pieces of bread on sandwiches. The service was as terrible as the food was. Got a soggy piece of bread that looks like it was sat on. Never wasting my money here again. read more

This location is on a heavy traffic intersection Street. My Yoghurt was not fresh and was not well prepared. Tuna was good read more

Panera Bread - Sandwiches Near Me - Palatine, Illinois

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I would go out of my way to have coffee and bagels³at this Panera location. I just b i could not believe how filthy the place was. The patio has flower boxes filled with barely alive flowers desperate for water. I judge a restaurant by how clean the glass entrance doors are, and this place failed miserably. The floors,counter by the coffee machine, were especially dirty. i.paid for my bagel and coffee and I can't even bring myself to enjoy it if the areas visible to the public are filthy, what do you imagine the kitchen where the food is being looks like. i.feel like calling the cool county health department it's that baf I want to know where's the manager of this Panera is? Unacceptable in every way. read more

This particular panera bread is trash. The emoyees here skimp on everything they possibly can.

So I went here for agave lemonade & an egg white sandwich. Both items tasted like mop water smells. I went to another panera on my route home just to make sure I wasn't crazy. The new lemonade I received from the other Panera used to replace that one didn't taste like this. I couldn't drink it! I didn't reorder the sandwich but you can see the lemonade is still full for a reason. Only went to get a replacement because I was thirsty. Yuck. Chose a different location if you can help it. read more

Panera Bread - Agave lemonade - Sandwiches Near Me - Palatine, Illinois

I love this Panera location, Order is always correct, large portions and they don't skimp on ingredients (Been to a few other Paneras where I had to search for the spinach and Avocado on my sandwich and it seemed to be all bread) . Very friendly and helpful service as well read more

The people are friendly but they are clearly pacing themselves on making the orders. If dining in, expect 25-30 minute gap between ordering and getting food read more

Be aware if you are ordering from their duet choices and you have an allergy to one of the ingredients, i.e, onions, lettuce, mayo, etc. they will refuse to leave them off of your sandwich and you are required to take it off your sandwich yourself. They will insist it has to be put on your sandwich, no exceptions! read more

I truly have never gone here and had my order correct. Constant mess ups. The wait in the drive through is horrific. Just overall awful location. read more

Unbelievable I ordered salad and the dressing they gave me was not even make one enough to make a little bit of the salad taste good never going there again read more

I ordered a grilled cheese sandwich. The bread wasn't toasted, so it didn't taste very good. Mushy cheese on soggy bread.

why and how is this place still standing? this place is absolutely horrible. There was a hispanic, short cashier who took my order , i had the most terrible day his attitude simply ruined my day. Im a nurse and come to places like panera for peace but the guy who took my order and the guy in the food pick up area didnt want to help ke at all. To the guy who was working on May 1st Monday between 12pm-4pm wearing an orange neon shirt I hope u get fired. You obviously should not be dealing with customers. read more

Just terrible portions for these prices. Half filled salads and with very little dressing. These things are SO overpriced as it is and then you get short changed with the amounts. Also the service is terribly slow and the sensor for the drive through is not in the right place so cars just sit there forever waiting. After you hopefully get to place your order then you have to wait some more for the slow service to half-fill your orders. Rotten location. read more

Went through the drive-thru today. They completely forgot about a salad, didn't give us the egg in the lentil quinoa EGG bowl, gave us a rotten apple, and no bread. Skip this location and go to the one in Deer Park. read more

Panera Bread - Sandwiches Near Me - Palatine, Illinois

I have always enjoyed eating at Panera Bread, until today. I was excited to visit their new location on the corner of Rand & Dundee. It's a very nice looking property and part of a brand new development. I noticed they have a bay or ordering kiosks as you enter, but I decided to walk up to the counter to order instead. An eye-catching photo of a Roasted Turkey & Avocado BLT and a Green Goddess Cobb Salad with Chicken was shown on the boards above the counter. I decided it looked good--because who doesn't love avocados or bacon!?! I began placing my order, and it all went downhill from there. As the lady at the counter keyed in my order, the bill kept growing higher and higher. Now, I expect Panera to not be a cheap fast-food price, but $12.41 without a drink and $15.06 with a regular soda? That's just highway robbery! (To think what it would have been during the soda tax!) Panera is out of their everloving mind if they think $15 is a reasonable price to pay for a quick work lunch with a colleague. Back at the old location, I would get a You-Pick-Two for maybe $9--and I always felt that was right on the borderline of what a lunch should cost. I'd much rather have the old basic location with okay prices than a nicer new location with exorbitant prices. I asked the person taking my order aboutthe price and inquired if it had gone up recently. She kept insisting that You-Pick-Two has always worked that way. Fine, but not any of the choices I've had in the past. Since I was with a co-worker, I didn't walk out like I wanted to, but instead ordered a half Bacon Turkey Bravo and water for $6.65. I thought that was a reasonable price until I saw the portion size. Not only have prices increased, the portions have shrunk dramatically. For that matter, I could get an amazing lunch special from a nice char house for under $15--and it's right across the street from my work! Panera has priced themselves out of my market. It will be a while until I go back for lunch, and when/if I do, I'll use the kiosk. This did not factor into my updated 1-star rating, but it's sort of in a bad location to drive out of the lot to go east. It's easy to get into coming west, though. read more

Panera Bread - Half portion of Bacon Turkey Bravo...$6.65 - Sandwiches Near Me - Palatine, Illinois

Unfortunately, we found this to be the worst Panera ever! Went in for lunch an ordered two full Fuji apple salads. One with a side apple and one with a side roll. With no more than four other customers in the restaurant one would expect quicker service. Didn't happen. Finally we got what appeared to be half salads, one decent apple, and one day-old roll. I went to return the roll and noticed very few Bakery products on the Shelf. The emplyee went to the back and actually brought a very fresh bun, probably the only one left in the restaurant from the morning. We anticipate that this Panera will be closing down very soon. Not even close to the standard Panera. read more

You know .. I would've never thought less of Panera . But this is the second time . .. my wife went yesterday to work and she order a bagel with cream cheese .. and today I went and got one myself . And it's ridiculous ..!! I come to a drivethru to get my food ready to eat .. Not to get all my ingredients seperate and make it my self .. that is really bad service, how are you going to give me a bagel. and the cream cheese on the side?? That would only cause an accident on the road for those that are trying to get something on their stomach before work! That needs to change . Thank you for reading and have a nice day! read more

Although this store is not bad, I can't give them a better rating due to the fact that all they serve is glorified microwave food. Everything on the menu comes out of a microwave except for the panini sandwiches and other bread items. And even the breads and bagels are not made fresh. The food tastes good, and the bagels are very good. (I could overdose on the cinnamon crunch bagels alone) However, I have a thing against paying premium prices for food that i could just as well nuke at home. If I am going out to eat, I want freshly prepared food, not pre-processed microwave dinners. Sorry... read more

I've placed four orders this week, (two at this location) & been disappointed with three, one of the orders from Palatine was a problem. It's great that customer service goes out of their way to make things right, but that shouldn't be necessary. The kitchen is poorly executing orders & it's beyond frustrating. Getting an answer to a very simple question has been impossible, even from customer service. Sandwiches not prepared correctly, and then thrown together like slop. Missing ingredients. Changing items without notification. The lack of care almost feels blatant. Maybe it's a pandemic (or staffing) issue, maybe it's the new Panera way. read more

Staffs and a manager were so rude. A lady asked me my phone number, but she didn't listened carefully. She asked me 6 times and she brought a manager. The manager was so rude and asked me my number unfriendly. They need training class how to service to customers. read more

I ordered a chicken noodle soup with the sour bread bowl and an Apple for my side I pull up to the drive-through I pay for it and as I look over there's a lot of people there just goofing around laughing doing nothing it's none of my business I don't care. As I drive around to park and eat my soup there is no spoon. There is no Apple . I can't drive back because that intersection is an absolute cluster phuck. So I called to complain someone who was standing behind the person who picked up the phone was making sex noises And in the background they were laughing. Very unprofessional. 4 times out of the week I have to do business across the street so I usually get a Panera Chai latte which is delicious but the recently built intermedians makes it extremely difficult to get from point A to point B. Today was just icing on the cake I will not be coming back here it's not worth it I'm gonna go for round and it's already hard to get to. read more

Another favorite 'healthy' fast food location! Always great soups! I love soup and get weird cravings. It's nice to know I can get it anytime I want to. Staff is generally nice but there's different employees there all the time... anyway, I go quite a bit. read more

This is my FAVORITE Panera location!! 10-15 minutes from home, great food, service and ambiance! I usually order well over $50 of food just for myself each time I come here (both their breakfast and lunch menu items are all awesomely delicious, whether you're talking the breakfast soufflés or their flavorful, creative and hearty sandwiches, soups and salads)! Plus I love ordering through their app all the time--so easy to use and so very convenient to have. I love being part of their monthly coffee club ("Unlimited Sip Club")--their coffee tastes so awesomely fresh and that club membership comes in handy when I don't have time to make my coffee at home sometimes!) Plus, I love having my food ready when I arrive, thanks to their app! Last, I love the free WI-FI and the modern-looking, but calming and cozy feel of the dining room! So--don't believe all the bad Yelp reviews: whenever I come here, their lot is often times, annoyingly full AF! Sometimes you need the jaws of life to get a spot!! If this location truly sucked as some of those reviews say, I highly doubt this particular restaurant would've stayed open as long as they have in the competitive and cutthroat Palatine /Deer Park/Arlington Heights area they're in! There's a ton of pretty well-to-do (and demanding AF) folks in that area, so if you don't have your act together, don't expect to be in business long --COVID or no COVID!! read more

Just picked up. Strawberry poppy seed salad and when I get home I get half the serving of salad dressing. Panera also did not list on the rapid board that my order was ready. I happen to see my name and had to ask if it was ready on the counter. Disappointing in service from Panera. Not the level of service I experienced in the past. read more

Those girls don't know what they're doing they put 5 ice cubes in my large drink and then didn't put the chips in the bag after waiting 15 min for my food in the drive thru. read more

So we went into Panera Bread, after we have spoke about a previous visit to manager over the phone, and we were told that our next meal was going to be comped. On arrival we found out the lady manager lied to us just to get us off the phone. Fortunately this location has a great manager named "Christopher" and he made the situation right. He handled it the best way possible and we will sure be coming back. If it wasn't for him, Panera would have lost out, we spend $100+ monthly there. Congrats on the second kid Christopher. read more

Panera Bread - Sandwiches Near Me - Palatine, Illinois

We had food delivered. It was quick, hot & delicious. We ordered Mac n cheese, smokehouse bbq chicken sandwich & both were delicious. I personally I would leave the raw red onions off the sandwich. Highly recommend. read more

Way over priced for the quality of good. Spent over $18 on a small cup of soup and whole salad and honestly wasn't that great. Editable but not like omg this is good. And definitely not worth $18. I think this will be my last time at Panera because I just get disappointed every time I go. Maybe it's this location but either way the food also tastes like pre-maid cafeteria food. read more

You know that Thursday morning in April 2013 where there was major flooding, steady downpours and a general clusterf$#& of a day? Yeah, I was one of those idiots who thought she would get to work within some semblance of a normal time. After two hours on the road, trying in vain to go east on Lake Cook road (drive normally takes me about 45 minutes) I uttered a string of profanities and decided I would a) find the nearest Starbucks or Panera b) use the restroom c) eat/drink something and d) use the wifi to check in at work before e) going back the hell home. This Panera was the closest and best option I could find and I was grateful for it. Unfortunately they were cleaning up from some morning flooding themselves, in the front of the store, so it was a bit loud and part of the front was blocked off. But the restrooms were clean and the staff was friendly, and I ordered a flatbread breakfast sandwich and coffee while I parked with my laptop a bit. Panera's food has always been solid and consistent, and while I don't think it's five-star amazing, it's usually warm and comforting. And I always appreciate a place with decent unlimited coffee (while in store) and free, good wifi. Thanks for helping to rescue my morning, Panera. read more

Ok, I'm not typically a grouchy reviewer, but my experience here was terrible. I usually get the chicken chopped salad when I go to Panera (usually the one in Arlington Heights). So that's what I ordered. The knife they gave me was still wet and had some disgusting white slime on it. The salad itself looked skimpy and something about the taste of it was off. AND they forgot to put bacon in it--I LOVE MY BACON! Oh, and their wifi was down. To top it all off, I got food poisoning. My brother, who used to work there, said he would never get food from that location again because he saw how disgusting and dirty it is. So really, it's my own fault for not listening to his warnings. read more

I was on my way to an appointment this AM and needed coffee...BADLY! Stopped in here and also picked up a Cobblestone (delicious, usually...kinda' like a cinnamon raisin roll in a cupcake cup). Coffee was great, though the paper was stuck in the Cobblestone dough... I ended up eating half of the paper YUK! Overall OK but I don't get the whole "draw" of the place. You want bakery? Deerfield Bakery's the place to go! read more