I'm going to begin with the bad and end with the very good. I've been a Panera member for many years over many states and never had a single complaint...until today in New Bern. The bad were the people behind the counter who made the food. They used stale bread, complained a lot, and couldn't be bothered to put my bagged order in the pick-up section. I waited nearly ten minutes after the 'ready by' time before asking them about my order. They never put it out. It was sitting in the back; meaning the food was cold and the smoothie was warm. That said, Panera management and Panera corporation responded immediately to my first-time complain and made it right. I have honestly never had such a quick and positive response from any food organization...ever. Top notch. Thank you, Mr. Bartelt. You went above and beyond, and I sincerely appreciate that. read more

I seriously think they need to go to school or get better training. always wrong order and missing items. they need work on quality service. pickup is always never correct, cold food and endless waiting. always a bad experience there, dominos make better sandwiches. please hire, people who can follow instructions and make food properly. only good place to get salad, turning terrible. just sad and disappointing. read more

I've really been into Panera lately and my mom and I stopped here today while Christmas present shopping in New Bern. Staff was friendly and the cafe area for dine in was clean. Generous portions came up to the pick-up window quickly. Make sure you're signed up for their loyalty card with your phone number or order via their app. Seems like every time I visit I have a freebie or discount on my account to use! read more

Panera Bread - You Pick Two - Sandwiches Near Me - New Bern, North Carolina

Margot was very nice! We had purchased one of the petite chocolate chip cookie bags, and noticed it only had 11 cookies- one short. Margot happened to be walking by, and when we mentioned it, she kindly offered to make it right by giving us another cookie. That small gesture went a long way and really showed her commitment to great service. Definitely promote her! read more

I usually get a salad and they are pretty good and well proportioned.The bread could be a bit more fresh.

I love going to Panera bread, and this was my first time coming to this particular location. Ordering was easy, however there was limited staff due to some meeting that was occurring in the main dining room. My relative wanted to come here to sit next to the fireplace since it was 40 degrees outside, but to our disappointment, store management had taken the best seats around the fireplace. Not to mention they were not wearing masks during the covid pandemic. A small table eventually opened up but it was not cleaned. We ended up finding cleaning supplies while the employees who were within 6 feet of us were talking. Other than that, the food was fine. I got the grilled cheese and broccoli Mac n cheese which tasted great. I hope the next time I come here that we can enjoy one of the fireside tables. read more

Ordered a sandwich for take out, watched the guy who made it with long hair, no hair net, and a surprise in my sandwich to show it! Very disappointed to find not one, but two long strands of hair through the sandwich. read more

Panera Bread - Sandwiches Near Me - New Bern, North Carolina

Just so sad to see how far a national chain has fallen, the meal I had didn't even qualify for mediocre, the wife didn't even touch her soup, our table was sticky, no crowd or mealtime rush to explain the lack of attention to detail, we weren't even mad, but just sad. read more

Very disappointed with the Asian Chicken Salad I purchased at drive through. Underneath what looked like fresh salad was rotten lettuce. Almost half the salad. The chicken smelled and tasted spoiled. Extremely upset. Prices on everything are up so you should be raising your standards instead of lowering them. Please do better. This is one of my favorite salads when it's made right. read more

Panera Bread - Rotten salad - Sandwiches Near Me - New Bern, North Carolina

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So I ate there for the first time yesterday. The food was ok, small baguette sandwiches. Be very careful about the very misleading menu setup. They have this thing called pick two, where it seems you get two items for the price listed. When I was finished ordering I was shocked that lunch cost me and my wife $53. Don't let them talk you into picking two items. And $3.50 for a drink is a bit much. All This and they have the nerve to ask for a tip for the person making your sandwich. Why in earth would a sandwich maker expect a tip? Very costly lesson learned. read more

I just love the Avocado & Egg White breakfast sandwich. I visit once or twice a week & must compliment the drive-thru crew. They are organized & professional which makes me feel confident that the food is fresh & healthy. One of the crew members named Vicki, has constantly communicated, delivered curb side, & fulfilled our orders to perfection. I feel safe because of this & will continue to return. read more

Our order was incorrect, including a missing item and mixed up ingredients, and the yogurt was questionable. Everyone was kind, but something is not working correctly at this location. read more

Just had the worst service at the location in New Bern, NC. We came in at 8:40 pm to grab a quick bite, and after we ordered we heard a kid behind the prep counter complaining about people like us who come in so close to closing time and stay in to eat. We left around 9:05 and they were still cleaning, so it's not as though we held anyone up. The last time we were there another worker rushed through on his way to the pastries and cut off an elderly lady without even saying excuse me to any of us. Really makes you want to take your business somewhere else no matter how much you like the food. Some customer service training is DEFINITELY needed at this location! read more

Currently there is no beverage menu outside but I come here literally every morning ! It can get a little hectic here around lunch time so be patient. Great Staff ! read more

Panera Bread is one of my favorite low cost places to eat. They have good quality food that is good for you. I really like the strawberry, poppyseed, chicken salad. read more

Panera Bread - Panera Bread has great salads. This is the strawberry poppyseed chicken salad. - Sandwiches Near Me - New Bern, North Carolina

This is my overall review based on service, food availability, and food quality. I have little to add to this review at the moment.

Honestly it was made correctly and the food was good but the wait was hands down the longest I've ever waited for a salad , I'll avoid this location in the future read more

This place is just the best, I've seen customers come in and yell at the staff, and the managers always handle them with respect and promptly solve the problem. The food is great, the service is amazing, and the crew is hardworking. Great place! Definitely recommend! read more

What a lovely surprise! We stopped here to avoid a fried food drive thru on the way to the beach! We used the awesome panera app to order b/c our dog was with us. When I walked in the manager was double checking the order for accuracy--um, yay!! It was accurate & super delicious. We sat outside on their swanky patio with cushy seats in the shade with the pooch. The owner even gave us a bowl so we could hydrate Fido! Definitely a fan. We will be back & send our friends!! read more

Given this place three chances weeks apart. Ordered different things each time. Soup was not hot, coffee watered down, panini with meager fillings. Their "signature" hot chocolate was warm milk, with all other ingredients on the bottom. read more

I like the panera in Greenville.. But this one just didn't make me want to come back.. I just wanted a light meal because I had to eat later, so I got the grilled cheese sandwich, and a flavored lemonade... The sandwich literally tasted like it was microwaved with cheap plastic American cheese on it, and the lemonade was bitter and not good.. Ok so I ate it anyways.. But it was like $10.. I could have made 5 awesome real grilled cheese sandwiches for that price.. read more

Have only tried the Greek salad, fruit cup, and Soba Noodle Bowl with Edamame. Those were all fantastic!Can't comment on the other menu items. read more

Panera Bread - Soba Noodle Bowl with Edamame. Yummy! - Sandwiches Near Me - New Bern, North Carolina

I usually love panera, but this was a bad experience. We paid far too much for the level of service we were provided. The cashier looked hesitant to take our order and was confused and very slow. She never smiled. They were out of a lot of food but did not tell us, just left croutons and dressing off of our salads. They gave us tiny portions of lukewarm food. They were out of BREAD. Isn't bread in the name? "Panera Bread." My Apple had a huge bruise on it. Turns out they were having an employee meeting so they closed at early. We didn't know. I won't be coming back to this location. I wouldn't mind if I hadn't paid so much for the food. I will go to panera in the Raleigh area where I've never had an issue! read more

They have the audacity to ask for a tip when you pay. They do not bring you your food to the table. They do not pick up your trash after you eat. Why should I leave a tip read more

For some reason, I've always been a little intimidated by "Panera Bread" sandwhich shop. I guess I didn't think I was hipster enough, or uppity enough, or I just didn't feel like wranglers and boots were accepted. Well I was wrong. They loved my style, and my smile ;-). Dropped by twice in two days, even rolled up with a lip of long cut wintergreen and the server didn't even bat an eyelid. I guess what ol Trump says, "money is money, don't matter if it come from the Pope or Putin, I'm bout that them dollas bitch!" Got me some chicken extravaganza the first day and some steak mess the second. Both were fairly worthy of 4 stars. I'll never back down from stepping into a Panera Bread again. I'm almost a little ashamed of admitting my fears, but step 1 to conquering them is looking them dead in the eye, and saying "you can do it". Well I did. Next time I'm in New Bern and can't make up my mind on what I want to feel my belly with, well that decision will be easy now. 4 outta 5 all day, erry day read more

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Here at 7:30 on a Wednesday evening and Panera Bread, is out of bread? It's in your name and you have literally no bread? Seriously? No other sandwich bread options or soup dipping bread? And when I asked for a cookie for my troubles, she said no. Thanks for the crap costumer service. read more

Expensive for what you get - good bread with very little inside. Mediterranean Veggie at $7.39 had barely a teaspoon of feta, 4 thin slices of unripe tomato, small piece of lettuce, less than a teaspoon of finely chopped cucumber and maybe 2 teaspoons of pickled peppers with a thin spread of pesto mayo. None of these ingredients are expensive. Chicken salad was a small scoop in center of sandwich. TEACH your employees how to make a sandwich with the filling spread out to the edge of the bread - you should get filling in every bite. read more

Great spot for healthy options. Friendly staff offers great service. Would recommend to all as one of the top spots in New Bern.

You would think these places would be consistant. This place uses processed meats, so-so sandwich breads, although place is known for bread. Sour dough baguette that came on the side of the sandwich (go figure) was good. They eere out of veggie soup, the main reason I come to the place. Got a different soup. Prosaic. Worse, not hot. With all the competition in this class of restaurant, you would think some brand would emerge as a quality leader. Given help available for this type of job, I guess it is harder to deliver quality than it looks. read more

Always more expensive that traditional food food, but the food is good even if it isn't as healthy or as wholesome as they make it seem to be. At least they are consistent and it is clean. read more

The wait in the drive through was way too long, then my friend and I ordered a green goddess Cobb salad with chicken and there was no chicken to be found in either one.! Honestly, I didn't like the place before and was giving it a second chance. I won't be giving it a third. read more

Come here a lot, inside isn't bad. Did find bugs in my salad once, was told it's "prewashed" Drive through is super long EVERY time, expect to be sitting there bare minimum ten minutes at best read more

I have always loved Panera. I go often. Every time I have been to this Panera location in the past six months, an item from my order has either been incorrect or forgotten. The level of incompetence has truly astounded me, and I most likely will not be returning to this location. read more

Typical Panera restaurant. However, this location is relatively new and very clean. Service is fast and friendly!

Love this place! I always come here to get a Chai latte and some delicious sweet bread like the bear claw or the cheesy one! Delicious!

They changed the Italian sub and it is now a muffaletta. Gross. They changed the pickles as well. Gross. I have never been a fan of this place and really only like the Italian, pickles, and broccoli cheese soup, but they just changed two of the three. I'm more disappointed in them than fans of the Falcons. read more

Best service I will definitely spend my money here. Great broccoli cheese soup. Good customer service great experience I love it

Went in the morning to buy two iced lattes and 2 cookies. Not only was is expensive (over $12), but it took close to 10 minutes to get my drinks, and they did not get the drink order right (they gave me two caramel lattes with NO caramel. The store was not busy by any means. Panera seems to consistently disappoint. Ridiculously high prices and food that doesn't impress. read more

Always get my order correct super nice. Cozy cafe. WENDY is sooo awesome always a ray of light in my day :)

Visited for the second time in two weeks and a "manager" was preparing food without a head covering, (hair net, hat). He said "I am a manger and don't have to wear one. Take your chances. read more